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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Allergy-free room
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Paid WiFi
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Steam room
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxury Boutique Hotel in Downtown Mexico City
Trendy Polanco Neighborhood
Situated in the vibrant Polanco neighborhood, guests are just steps away from art galleries, luxury boutiques, museums, and a lively nightlife scene.
Ultimate Luxury and Relaxation
Indulge in a rejuvenating massage at the full-service spa or make use of the Whatever/Whenever service for all your needs, no matter how extravagant.
Convenient Location
Located in the city's financial district, the hotel is a stone's throw from Reforma Avenue, the National Auditorium, and Lincoln Park, with Chapultepec and the Anthropology Museum within walking distance.
Book now for a luxurious and convenient stay at W Mexico City.
Pets will be accommodated with an animal sleeping bed, and food and water bowl. Please contact the hotel for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The people that work at W. Mexico City are fabulous. The concierges, especially David, we're most helpful and seem like a friend who wants to make sure you have the best possible experience in their City. They can arrange anything. They can suggest the best options too.
The room we had was unusual in that. For some reason the bathroom and shower area was right at the front of the room by the window. The shower was great and we had two sinks for a double Queen room. There was one robe but we asked for another and it appeared. They have slippers too. Bring your suit because they have hot tubs, pools and also a spa.
The area is very very safe. Don't hesitate walking around. They're a lovely walking paths shaded by trees and you are right next to the biggest park I've ever seen, Chapultlepec. This is a very modern trendy area with of higher-end restaurants and bars mixed with little holes in the wall. It is close to a major shopping Street. Big box stores like Apple without attitude anywhere.
Fyi, if you are going back to your room midday it may or may not be cleaned yet, we caught the maid when we were coming back from a market to drop stuff off and just told her we didn't need anymore cleaning. She did the beds and gave us a couple of extra towels and we were happy.
They have a roof indoor bar with great views and balconies for views, but try the first floor's bar/restaurant for a great atmosphere in an indoor outdoor feeling. If you smoke you can smoke there but nowhere else on the premises. My friend lit up a couple cigars and we sat in the corner which was kind of nice. We had the best conversation with one of our servers who really knew his wine and helped direct us. The wine is delicious. Do try Mexican wine.
Breakfast was good
👌 excelente hotel , muy cómodo y atentos!
El desayuno
Nada
On a utilisé mon compte à mon insu pour louer 2 chambres avec ma carte de crédit.
FRAUDE
Une réclamation est en cours auprès de mon institution bancaire.
J'ai tenté de rejoindre le service à la clientèle de booking.com sans succès. Le no tel dirige vers une assistance en AI.
Je projette de fermer mon compte.
Nothing.
Service. abismal. Also fraudulent bookings made by this hotel and their staff seemed reluctant to help in any way.
We stayed at the W Hotel from April 17 to April 22, 2026. The hotel is located in Polanco, which is one of the best and safest neighborhoods in the city.
While the room had a nice view, it was generally dim and, despite being presented as “designed,” it felt quite mediocre. In my opinion, it was not worth the price charged.
Moreover, even at the reception of a hotel like W Hotel, it was surprisingly difficult to find staff who could speak English. As for the concierge, it felt as though everyone was new to the city; they were unable to provide clear or reliable answers to even basic questions.
Nice exterior. Everything else is dirty and very dated. The room reminds me of a kitschy old motel in Vegas. This is not a 5 star hotel.
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Todo el personal super atentos
We have stayed in many different W Hotels around the world. This particular hotel is located in a somewhat older building and perhaps is not as new or trendy as some W Hotels in other countries. However, it is still clean and well maintained. The hotel is also in a good location, which makes it convenient for getting around.
The breakfast was very good, with a good selection both in the buffet and on the à la carte menu, so there is really nothing to complain about there.
One very important point to mention is that tipping is mandatory! If you do not tip, you may feel somewhat ignored — whether at the breakfast table or even to the point where your room might not be cleaned. However, if you do leave a tip, the attitude changes dramatically.
This was probably the most disturbing aspect of the hotel for us. We have never experienced anything like this in any other hotel. Perhaps it is simply a particular aspect of the culture in Mexico that we were not aware of or used to.
We stayed at the W Mexico City for one night last November after our flights were unexpectedly cancelled, and it turned out to be a very pleasant experience.
Our room was spacious, beautifully designed, and very comfortable. The bed was excellent, the bathroom large and well appointed, and we had lovely views over the city from our corner room on a relatively high floor. All the expected amenities were there — complimentary water, coffee, and everything needed for a comfortable short stay.
When we first arrived, we were a bit concerned about noise, as there were outdoor concerts taking place on both sides of the hotel. However, by the time we finished dinner, everything had wrapped up and the night was completely quiet. Thanks to our corner room location and higher floor, we slept very peacefully.
The reception staff was warm, professional, and very accommodating. They were particularly helpful with restaurant and bar recommendations in the area, which we appreciated given the unexpected nature of our stay.
The hotel bar offers beautiful views, but unfortunately the music was far too loud for us to comfortably enjoy a drink. It felt more like a nightclub atmosphere than a relaxed hotel bar.
Before leaving, we only had time for the light complimentary breakfast. It was good, though somewhat oddly set up in the corridor near the elevators — not the most inviting space.
Overall, we had a very positive experience. The hotel is located in a lovely neighborhood with plenty of restaurants, parks, and things to explore nearby. We would happily return for a longer stay under better circumstances.
Impossible to count the number of things wrong with this hotel. Oh and btw, we are Ambassador members at Marriott who had booked 3 rooms and this was our experience:
1) Upon check-in, our room category was downgraded without informing us or even apologizing. Basically a bait and switch. When confronted, offered 1000 points as compensation. LOL, a joke for anyone who knows what 1000 Marriott points are worth.
2) Upon check-in, no notification of hotel amenities, such as the speakeasy on the 25th floor or the snack bar on 11th and 15th.
3) At breakfast, we were told the espresso machine is broken when they can easily use the espresso machine in a different part of the hotel or just grab one from one of the rooms because every room has one.
4) On Day-1 of the breakfast told that there is only a buffet, nothing that can be ordered to the table only to find out on Day-3 that there is actually a full menu of food that is included with the breakfast and comes to the table.
And the list goes on …
5) Dated property, room doors extremely hard to open, walls are scratched up etc.
and the list goes on …
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