Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Clean and spacious rooms
Excellent amenities
Cons:
Cleanliness issues
Language barrier with staff
Long wait for breakfast

Categories

Cleanliness
9.14
There were cleanliness issues noted, such as hairs in the shower and crumbs on the table.
Service
10
Staff were described as helpful, friendly, and attentive, enhancing the overall experience.
Location
10
The location is exceptional, with convenient access to attractions and the metro.
Room Quality
10
Rooms were noted as clean, spacious, and stunning with a beautiful view.
Amenities
10
Amenities were praised, though some facilities showed signs of wear.
Value for Money
9.61
The value was considered good given the overall hotel quality.
Food and Beverage
9.65
Food was generally good, but there were some comments about breakfast wait times.
Overall Experience
10
Overall experience was very positive, with memorable celebrations reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:45

Property Description

Luxurious Accommodations with Stunning Views
Pudong Shangri-La, Shanghai offers a blend of classical elegance and contemporary designs in its two towers, providing guests with luxurious rooms boasting panoramic views of the Bund, Huangpu River, or Pudong's skyline.

Top-Notch Facilities and Services
Guests can indulge in the CHI, The Spa, well-equipped Fitness Centre, indoor swimming pool, sauna, steam bath, whirlpool, and massage facilities. The hotel's extensive event space, including grand ballrooms and function rooms, caters to various occasions with professional audio-visual facilities.

Culinary Delights from Around the World
With eight unique dining venues, guests can embark on a culinary journey sampling eclectic flavors from East and West. From authentic Huaiyang cuisines to modern Japanese dishes and cosmopolitan buffet options, the hotel ensures a delightful dining experience for all.

Book your stay at Pudong Shangri-La, Shanghai and indulge in upscale comfort, personalized service, and a myriad of amenities for a truly unforgettable experience.

Important information:

Please note that all guests need to provide a valid government-issued ID or passport at check-in.

If you require an extra bed, you must notify the property 1 day before your arrival.

All airport shuttle services must be arranged at least 1 day prior to arrival.

Breakfast is offered at the hotel's designated venue during public holidays.

Breakfast-inclusive rates comprise breakfast for up to 2 adults.

Breakfast is free of charge for children aged 6 years or below.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 1826 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
Николай • family_with_children • kz
3
2026-06-12 • via Nuitee
Николай • family_with_children • kz
3
2026-06-12 • via Nuitee
T
TIKUTAN • extended_group • de
10
2026-06-12 • via Nuitee
L
Lamyaa • solo_traveller • ma
10
2026-06-12 • via Nuitee
B
Bashayer • couple • sa
4
جيدة
Cons:

لازم يوفرو شطاف في الغرف ،

وبالنسبة للأكل الحلال الخيارات قليله جدا !!

2026-06-12 • via Nuitee
D
Doston • couple • uz
10
2026-06-11 • via Nuitee
D
Doston • extended_group • uz
10
2026-06-11 • via Nuitee
D
DHIRAJ • solo_traveller • id
8
2026-06-10 • via Nuitee
K
kladeh • Solo travel • Melbourne, Victoria
10
Hotel review
Pros:

An exceptional hotel with great staff and service. My room view was breathtaking. Location is also very ideal.

2026-06-08 • via Tripadvisor
Y
Yoko • couple • jp
8
2026-06-08 • via Nuitee
S
Stacey • solo_traveller • au
10
10/10 experience.
Pros:

The best service we could have asked for. We did a layover in Shanghai and stayed at the Shangri La as a family of 3. The reception gifted my daughter a soft toy on arrival and upgraded our room to the most magnificent view. We ordered room service because the view was so good and the food was absolutely divine. Amazing quality. Such a perfect stay we are already planning a trip back for longer.

Cons:

Everything was perfect!

2026-06-08 • via Nuitee
S
sumurong • Business • Toronto, Ontario
10
Impressive quality service
Pros:

Beautiful Hotel, great location, impressive quality service, especially hotel Managers Jimmy Chen and Mr. Lin are the most helpful Hospitality professionals.

2026-06-07 • via Tripadvisor
C
ChihHsuan • couple • tw
5
Cons:

馬桶沖不下去、吹風機老舊一直斷電

2026-06-07 • via Nuitee
D
Danielle • couple • au
10
2026-06-06 • via Nuitee
T
Tour22965262592 • Family
6
Disappointed and sad
Pros:

I checked in yesterday and found that the river view room at Grand Building is not as advertised in the picture shown in Expedia where I booked my room. There is a big block of an old Shangri la building right in front of our big glass window. We are at room 2059. We can't see full view of the bund, only 60% of the bund view . We are looking in to guest room at old building. I could see guest activities in the room. So at night , I can't on the light if I want privacy and the have curtain open . But picture in Expedia shows full view. Looks like only after 27 floor you get a full view since is above the old building. But the river view rooms are assigned from 20 floor onwards. So don't book here for bund view , waste of money with full of disappointment. Even indoor swimming pool is shared with swimming training club. The pool has 5 lap swimmers and I did not have space to do my lap swim since the pool was not big in the first place . So disappointed, had high hope. Chose this over Grand Hyatt. Checking out today.

2026-06-05 • via Tripadvisor
M
Msnova360 • NONE • London, England
10
Another Wonderful Stay at Pudong Shangri-La
Pros:

This was my second stay at Pudong Shangri-La, and once again it was a memorable experience.

As with my previous stay in 2024, I was fortunate to have a room with a stunning view of the Bund. The day and night views of Shanghai's skyline are simply spectacular and one of the highlights of staying at this hotel.

This time, I also had access to the Horizon Lounge, which added another level to the experience. Although I spent most evenings out exploring Shanghai and didn't get the chance to enjoy the evening drinks service, I thoroughly enjoyed breakfast in the lounge each morning. The selection was excellent, with a wide variety of both Asian and Western options, and the atmosphere was calm and relaxing.

The service throughout the hotel was outstanding. The housekeeping team did a fantastic job, and I believe I may even have had the same housekeeper who looked after my room during my 2024 stay. The room was always impeccably maintained, and her attention to detail was greatly appreciated.

The ladies in the Horizon Lounge were exceptional warm, welcoming, attentive, and genuinely friendly. They made every visit a pleasure.

I was also very impressed with the Concierge team. They were always available to help, whether arranging taxis, recommending restaurants, assisting with my trip to Suzhou, or ensuring packages delivered to the hotel were promptly sent to my room. I also noticed that more staff members were able to communicate confidently in English compared with my previous visit, which made everything even easier.

What stands out most about Pudong Shangri-La is the consistency of its service. Returning guests are made to feel genuinely welcome, and the staff's professionalism and hospitality are a real credit to the hotel. I look forward to returning on my next visit to Shanghai.

2026-06-05 • via Tripadvisor
N
nasser • couple • sa
10
2026-06-05 • via Nuitee
S
Sultan • family_with_children • sa
10
2026-06-05 • via Nuitee
S
Sergei • couple • ru
10
В центре, рядом с башней и видовой площадкой
Pros:

Расположение отеля

Cons:

Мы приехали раньше, но раньше времени нас не заселили, не было возможности)

2026-06-05 • via Nuitee
C
candykoconutzc • Family
10
wonderful stay
Pros:

We visit Shanghai regularly, The biggest reason we keep coming back is the people. The service at every level is professional, thoughtful, and genuinely welcoming. A special shout-out to the Concierge team, who went above and beyond to help my need always. Even though the hotel has been open for years, it is exceptionally clean and beautifully maintained. Our room was super comfortable with a large, soft bed and great amenities like the coffee machine. Big thanks to the whole team!

2026-06-03 • via Tripadvisor