Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly and attentive staff
Clean and spacious rooms
Excellent amenities
Cons:
Cleanliness issues
Language barrier with staff
Long wait for breakfast

Categories

Cleanliness
9.14
There were cleanliness issues noted, such as hairs in the shower and crumbs on the table.
Service
10
Staff were described as helpful, friendly, and attentive, enhancing the overall experience.
Location
10
The location is exceptional, with convenient access to attractions and the metro.
Room Quality
10
Rooms were noted as clean, spacious, and stunning with a beautiful view.
Amenities
10
Amenities were praised, though some facilities showed signs of wear.
Value for Money
9.61
The value was considered good given the overall hotel quality.
Food and Beverage
9.65
Food was generally good, but there were some comments about breakfast wait times.
Overall Experience
10
Overall experience was very positive, with memorable celebrations reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:45

Property Description

Luxurious Accommodations with Stunning Views
Pudong Shangri-La, Shanghai offers a blend of classical elegance and contemporary designs in its two towers, providing guests with luxurious rooms boasting panoramic views of the Bund, Huangpu River, or Pudong's skyline.

Top-Notch Facilities and Services
Guests can indulge in the CHI, The Spa, well-equipped Fitness Centre, indoor swimming pool, sauna, steam bath, whirlpool, and massage facilities. The hotel's extensive event space, including grand ballrooms and function rooms, caters to various occasions with professional audio-visual facilities.

Culinary Delights from Around the World
With eight unique dining venues, guests can embark on a culinary journey sampling eclectic flavors from East and West. From authentic Huaiyang cuisines to modern Japanese dishes and cosmopolitan buffet options, the hotel ensures a delightful dining experience for all.

Book your stay at Pudong Shangri-La, Shanghai and indulge in upscale comfort, personalized service, and a myriad of amenities for a truly unforgettable experience.

Important information:

Please note that all guests need to provide a valid government-issued ID or passport at check-in.

If you require an extra bed, you must notify the property 1 day before your arrival.

All airport shuttle services must be arranged at least 1 day prior to arrival.

Breakfast is offered at the hotel's designated venue during public holidays.

Breakfast-inclusive rates comprise breakfast for up to 2 adults.

Breakfast is free of charge for children aged 6 years or below.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Property Video

Guest Reviews

9.8
Based on 1995 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
R
RYO • couple • jp
10
思い出
Pros:

さすがシャングリラホテル！すべての質が高く、快適に過ごすことができました。誕生日が近かったのもあったので、事前にその旨連絡していたら、部屋の飾り付けをしてくれてとても素敵な1日を過ごすことができました。外灘の夜景は本当に綺麗で、素晴らしい景色とともに最高のサービスを受けることができました。ありがとうございました！

2026-10-31 • via Nuitee
D
Dr. Thomas • solo_traveller • de
9
Pros:

Die Lage ist großartig.

Cons:

Concierge nicht zu gebrauchen.

2026-10-31 • via Nuitee
V
Victor • solo_traveller • fr
10
2026-10-30 • via Nuitee
Z
Zoena • extended_group • sg
10
Overall experience was good, highly recommended
Pros:

water running too slow. Hair dryer should improve to a better grade one. Would be great if the hotel could provide complementary limousine service.

Cons:

Bathroom can be improved

2026-10-29 • via Nuitee
K
Karina • couple • jp
10
2026-10-28 • via Nuitee
A
Amer • solo_traveller • ae
10
A real proffisional Staff & Services
Pros:

i will not talk about the facility because everything was perfect and well managed once we mention Shangri-la as brand. However, i would love to extend my great thanks specifically to an employee from front desk her name Violet. after a 9 hours flight her support and follow up for almost 2 hours in the reception to make sure that all apps and features works fine in my mobile and everything works smoothly was extraordinarily from that lady because we all know without these apps it's so hard to mange your stay in China. I thank you a lot for your patient and i believe Shangri-la Shanghai luck to have such professional staff.

Cons:

Nothing

2026-10-28 • via Nuitee
H
Hamda • solo_traveller • ae
7
Pros:

The location is amazing

Cons:

The staff didn't know English, which make the dealing with them very difficult
& the size of the room in the new building is small

2026-10-28 • via Nuitee
A
ALEKSEI • solo_traveller • ae
10
2026-10-27 • via Nuitee
.
.R.A.M • family_with_children • ae
5
Pros:

الفندق مكانه مميز حوالينه كل شي مول ومطاعم

Cons:

الغرفة اثاثها قديم جدا مقابل السعر في شنغهاي
اقمت في شلمغريلا اكثر من دولة كانت متميزة
لكن شنغهاي ارجو النظر في مىافق الغرفة واثاثها القديم
وتنظيف الغرفة لم يكن مميز

2026-10-27 • via Nuitee
A
Adrijana • family_with_children • hr
9
2026-10-27 • via Nuitee
T
Tao • family_with_children • au
9
Pros:

服务员绝大多数很友善

Cons:

我的房间厕所水箱内水管出了一点问题，入住4晚的前3晚水箱蓄水缓慢，第4晚半夜起完全不蓄水，马桶无法冲水，给我86岁的母亲和我本人造成明显的不便。这点是这次入住最令人遗憾的事。所幸我第二天清早联系客服后，修理师傅很快上门处理好。

2026-10-26 • via Nuitee
M
Maria • solo_traveller • us
8
Beautiful luxurious hotel in the heart of Shanghai
Pros:

Clean, luxurious but it needs renovation

Cons:

It’s a bit worn down

2026-10-26 • via Nuitee
Y
Younes • couple • dz
9
2026-10-25 • via Nuitee
K
Kerin • family_with_children • sg
9
2026-10-24 • via Nuitee
D
Dingan • couple • ca
10
高级体验。前台工作人员礼貌、高效率。
Pros:

早餐多样性，食品好。服务到位。

2026-10-23 • via Nuitee
S
Siani • couple • gb
10
Great value for money
Pros:

Lovely, friendly & attentive staff, room was always immaculate and great location.

2026-10-22 • via Nuitee
M
M400 • couple • au
10
Excellent
Pros:

All

Cons:

Nothing

2026-10-22 • via Nuitee
D
David OCG • family_with_children • sg
10
Pros:

Everything

Cons:

Nothing

2026-10-22 • via Nuitee
S
Sarah Peipei • solo_traveller • se
10
2026-10-22 • via Nuitee
L
Li • couple • de
6
Pros:

Location is perfect

Cons:

The hotel is old not current state.

2026-10-22 • via Nuitee