The Grand Scarborough

Hotels
•
Britannia Hotels
6.4 (14833 reviews)
St Nicholas Cliff , Scarborough , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and warm rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate food quality
Room issues

Categories

Cleanliness
5.15
Several reviews mentioned issues with cleanliness, including shabbiness and bathroom problems.
Service
7.65
Although the staff were hardworking and friendly, they were noted to be understaffed.
Location
8.15
Comments indicated the location was convenient and liked by guests.
Room Quality
5.65
Concerns about dated decor and comfort, with some rooms needing repair.
Amenities
6.65
Facilities available but noted shortages in some amenities and furniture.
Value for Money
6.15
While some viewed the value as good given pricing, others felt let down for what they received.
Food and Beverage
5.15
Food quality was generally reported as poor, with many complaints about choice and temperature.
Overall Experience
6.65
Mixed feelings, with many dissatisfied with specific issues while some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Victorian Charm with Stunning Sea Views
The Grand offers a unique Victorian experience with breathtaking views of Scarborough's Harbour and South Bay. Enjoy nightly entertainment in the mesmerizing Cabaret Ballroom.

Luxurious Rooms and Dining Options
Indulge in comfortable rooms with en-suite bathrooms, TVs, and tea/coffee facilities. Upgrade to a Premier room with a spa bath. The Harbour Lights Restaurant serves delicious English meals, while the Coffee Shop offers light bites and afternoon tea.

Live Music and Proximity to Attractions
Experience live music and bingo in the vibrant Cabaret Ballroom. Explore sandy beaches nearby and visit the Scarborough Spa. With a central location near the train station, The Grand is the perfect choice for your Scarborough getaway.

Book now to experience Victorian elegance by the sea at The Grand Scarborough!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.4
Based on 14833 reviews
Cleanliness: 5.15
Service: 7.65
Location: 8.15
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.15
Food and Beverage: 5.15
Overall Experience: 6.65
H
Hazel454 • solo_traveller • gb
8
In the heart of Scarborough
Pros:

Price and location, plus the entertainment. The staff were so accommodating and polite

Cons:

The lift to go down to the basement rooms is old, slow and makes an awful noise. The light in the room was filthy

2026-07-04 • via Nuitee
M
Michael • solo_traveller • es
6
Pros:

Liked the character of the hotel 😊

Cons:

Some of the staff

2026-07-04 • via Nuitee
K
KATHLEEN • family_with_children • gb
5
Pros:

the sea view

Cons:

lift to floor of room, not fit for purpose

2026-07-04 • via Nuitee
K
keeley • couple • gb
4
2026-07-04 • via Nuitee
R
Rikki • couple • gb
4
copeable for one night as a base after a night out but couldn’t stay any longer it’s dirty dingy and disappointing
Pros:

the terraced bar was lovely to sit out on onto the sea front took us 40 mins to find our room as the staff just tell you the number and your off, we stopped to ask somewhere for help and they where rude and just didn’t help at all, you got complementary bottles of water which had been opened and refilled, the room had a fridge which smelt like it had never been cleaned, everything was covered in dust which indicated to me it hasn’t been cleaned, when a room costs your £177 you expect a lot more then this i deffo won’t be coming back

Cons:

the room was awful, full of damp, dusty and hell, the bathroom was horrible and dirty, upgraded to a see view but couldn’t see out the windows for muck,
just wasn’t nice at all

2026-07-04 • via Nuitee
O
Overend • solo_traveller • gb
9
Pros:

Spa bath

2026-07-04 • via Nuitee
K
Kyle • extended_group • gb
1
We booked to stay for 8 nights, we only landed up staying two nights out of our stay and had to move
Pros:

Nothing

Cons:

Everything with this hotel, poor standards for contractors and the price is ridiculous expensive, rooms were disgusting the food was atrocious,

2026-07-04 • via Nuitee
J
Julie • solo_traveller • gb
1
2026-07-04 • via Nuitee
D
Denisz • family_with_children • gb
2
2026-07-04 • via Nuitee
C
Callum • couple • gb
7
2026-07-04 • via Nuitee
T
Tara • family_with_children • gb
1
Awful
Pros:

The lobby area was the best part, very misleading when get to the rooms

Cons:

The rooms where awful

2026-07-04 • via Nuitee
R
Roberta • couple • it
1
Non andateci Costa relativamente poco ma dormite tra i gabbiani e il loro guano
Pros:

La posizione

Cons:

Terrificante il livello di sporcizia di vecchiume delle stanze e dei locali comuni.

2026-07-04 • via Nuitee
K
Katherine • extended_group • gb
5
Ok for a nights stay and somewhere to lay your head but choose somewhere else for a holiday
Pros:

The building is/was lovely. Unfortunately it needs a lot of TLC to keep its original grand features

Cons:

It’s a very tired place. The whole places needed a lot smartening up. Dirty threadbare carpets and laundry baskets on the corridors with used sheets spilling out of them, this was at 12am so not when they were actually cleaning the rooms.
Such a shame as it’s got potential to be a stunning hotel

2026-07-03 • via Nuitee
E
Edward • solo_traveller • au
7
Good stay, comfortable, common areas very good
Pros:

Location and history of it

Cons:

Room was in the process of being refurbished

2026-07-03 • via Nuitee
D
Denise • couple • gb
7
2026-07-03 • via Nuitee
J
JUNE MARGARET • extended_group • gb
4
Could have been better with adequate staff, but a big disappointment and will probably ret
Pros:

It was average when I managed to get it ( read my email )

Cons:

Please read my email

2026-07-03 • via Nuitee
L
lewis Atkinson • solo_traveller • gb
8
2026-07-03 • via Nuitee
R
Rowe • solo_traveller • gb
10
Pros:

Very was great

Cons:

The lift was borken down
Not good for disable customer

2026-07-03 • via Nuitee
T
Trafford • family_with_children • gb
10
Lovely relaxed atmosphere, great value for money and would definitely come again
Pros:

Location is great, entertainment even mid week, lovely staff, comfy room, beautiful staircase and lobby area, fridge in room, pet friendly, lovely relaxed atmosphere

Cons:

The lifts aren’t good, luckily we were only on second floor so took the stairs but I have a bad knee so wouldn’t have been able to climb higher and was in pain

2026-07-03 • via Nuitee
S
Steven • family_with_children • gb
5
Fair
Pros:

Hotel was abit dirty sink blocked in bathroom needs updating

Cons:

Hotel room

2026-07-02 • via Nuitee