The Grand Scarborough

The bed and pillows were rock hard and the wall had coffee stains down it. The hallways were in need of a good vacuum

Very basic cold room. Rock hard pillows. Window was screwed shut but had a gap so it was draughty. Radiator wouldn’t turn on. Very little choice of food, I had chilli con carni rice and chips which was ok. Lemon cake was hard. Breakfast wasn’t nice at all, coffee was horrible. It was like been in the crystal maze getting to the room, stairs up and down and door after door.

Uncomfortable pillow and only one each, would love to have option to get a feather pillow and have two of them so I would sleep better.

Parking is an issue. Outside space is very limited.

Disappointed no bingo on

The bed I had was very hard which meant I didn’t get much sleep, the room only had 3 plug sockets (1 for the TV, 1 for the fridge and 1 for the kettle) none were near any of the 3 beds and in 2026 that is and was an issue. The TV was far too small for the room, the windows had not been cleaned for a long time and the toilet seat was loose. There also appeared to be a couple of lifts out of order.

Parking

The room was too hot with no window to open.

It was very warm. Luckily there was a fan and I had the window open.

Nothing it all just makes it cosier and happier.

The bed was uncomfortable, the carpet was grubby and no remote for the TV.

Nothing really tv was a problem never worked but am not a techno phobe but was out most of the time

Our original room was quite bad. The drawers, door handles, tables etc were dusty. Parts of the wallpaper was peeling. the paint was peeling The bath was rusty and stained. The entrance door had scuff marks on both sides and generally unclean. There was settled dust on the lights, plugs etc. There was water marks on the bedside lamp shade in an interesting shade of brown. The lampshade was cream. Finally, there were flies perched on the ceiling on top of the bed.
I have bad dust allergy so immediately, I started sneezing and my eyes were watering. We contemplated looking for another hotel but decided to ask for another room instead. We had to pay extra for that room which was much better than the original room with sea views. The view at sun up and sunset was stunning. I don't think we should have had to pay for the 2nd room. In the morning, there was no hot water and we had to use a cold shower as we had to be in Filey by 9am. On our first morning, we couldn't have breakfast as we needed to leave by 7:30 and breakfast was not served until 8am.
Parking was a bit of a nightmare near the hotel as there was never any space. There was an external car park a couple of streets away which worked.

This is the dirtiest, most horrendous hotel we have had the displeasure of staying at (I say stay but we actually left and drove home it was so bad). I cannot explain in words how awful this place is, we thought someone use have been joking when we checked in. After 10mins of wondering around filthy halls and squeezing through weird corners to find our room (signage is terrible), we were greeted with windows you couldn’t see through, spiders, what appeared to be piles of dog food on the floor, an unidentified tablet, filthy (I mean black) carpets throughout the halls (where there was carpet). Complained to reception on 3 occasions, first time I was told there was no manager available to later be told by another member of staff that the person who told me that was actually a manager and another one was sitting beside him at the time. Was told there was nothing they could do and the initial staff (manager) had an awful attitude. I can only guess they get sick of constant complaints because no one in their right mind would stay in this room. We left, weeks of going back and forward with booking.com advising of the fraudulent representation on their website to no avail (have found booking.com customer service equally terrible) and contacting the hotel, we were eventually offered 50% which i exhaustingly accepted. The manager didn’t even have the decency to contact me themselves, they gave it to a receptionist to do. I have started the process of reporting both booking.com and the hotel to trading standards. DO NOT BOOK THIS HOTEL!!

The food. The bed. No hot water. The noises . The lights non stop. No proper information about where we could go etc. The fact there was a disturbance from other guests for well over 2 hours and nothing was resolved and no apology from anyone. No idea where during day could get drinks or food from in hotel. No information was shared properly.