The Grand Scarborough

Hotels
Britannia Hotels
6.4 (15028 reviews)
St Nicholas Cliff , Scarborough , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and warm rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate food quality
Room issues

Categories

Cleanliness
5.15
Several reviews mentioned issues with cleanliness, including shabbiness and bathroom problems.
Service
7.65
Although the staff were hardworking and friendly, they were noted to be understaffed.
Location
8.15
Comments indicated the location was convenient and liked by guests.
Room Quality
5.65
Concerns about dated decor and comfort, with some rooms needing repair.
Amenities
6.65
Facilities available but noted shortages in some amenities and furniture.
Value for Money
6.15
While some viewed the value as good given pricing, others felt let down for what they received.
Food and Beverage
5.15
Food quality was generally reported as poor, with many complaints about choice and temperature.
Overall Experience
6.65
Mixed feelings, with many dissatisfied with specific issues while some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Victorian Charm with Stunning Sea Views
The Grand offers a unique Victorian experience with breathtaking views of Scarborough's Harbour and South Bay. Enjoy nightly entertainment in the mesmerizing Cabaret Ballroom.

Luxurious Rooms and Dining Options
Indulge in comfortable rooms with en-suite bathrooms, TVs, and tea/coffee facilities. Upgrade to a Premier room with a spa bath. The Harbour Lights Restaurant serves delicious English meals, while the Coffee Shop offers light bites and afternoon tea.

Live Music and Proximity to Attractions
Experience live music and bingo in the vibrant Cabaret Ballroom. Explore sandy beaches nearby and visit the Scarborough Spa. With a central location near the train station, The Grand is the perfect choice for your Scarborough getaway.

Book now to experience Victorian elegance by the sea at The Grand Scarborough!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.4
Based on 15028 reviews
Cleanliness: 5.15
Service: 7.65
Location: 8.15
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.15
Food and Beverage: 5.15
Overall Experience: 6.65
R
RIchard Hancock solo_traveller gb
9
2026-07-26 via Nuitee
A
Astra family_with_children gb
7
Our kids loved it we will be visiting again
Pros:

It’s a lot better than when I came before

Cons:

No fan in the rooms and it was red hot and there was only 1 lift working so was quite hard with 3 kids

2026-07-25 via Nuitee
J
Joshua family_with_children gb
8
Pros:

Good location

Cons:

The lifts not working

2026-07-25 via Nuitee
R
Richard solo_traveller gb
6
Pros:

Staff unhelpful

Cons:

Trying to find our room was a nightmare

2026-07-25 via Nuitee
A
Alexandra couple gb
10
2026-07-25 via Nuitee
A
Amy solo_traveller gb
3
Pros:

The live entertainment was good

Cons:

The cleaners only come on our last day was there for 4 nights

2026-07-25 via Nuitee
N
Naomi couple gb
7
2026-07-25 via Nuitee
S
Sarah solo_traveller gb
8
2026-07-25 via Nuitee
S
Simpson solo_traveller gb
7
Our Visit
Pros:

The clean room was clean, unfortunately the seagulls kept me awake, but that is not the fault of the hotel.

Cons:

The location. Close to all amenities.
We stayed here for the 2nd time as it's open 24 hours as we went to shows at the Open Air Theatre.
So it was convenient we didn't have to knock on the front doors or ring bells.
The amazing aspect of the hotel inside and out is 🤩

2026-07-25 via Nuitee
D
David couple gb
1
Worst value for money over 40 years travelling around the world.
Pros:

Location and well kept heritage reception

Cons:

We found out that the hotel is known locally by taxi drivers as the dump and on this basis it did not disappoint.
We are frequent travellers and have come to trust our booking ap and are top level users.
We paid £177 for a standard room for a night well in advance! The walk in rate was £77 that night and £47 the following night!
Our mistake but the marketing showed large floor to ceiling windows in a large room with a sitting area.
We were given an attic room on the sixth floor (2 lifts required) with three fans in current heatwave it was like an oven.
Previous guests used towels and shoes left in wardrobe, rubbish on floor, damp to ceiling and pealing paint. The window was less than 60 sq cm and had one small
quarter panel.
On discussion with the duty manager we were offered two further rooms also falling welll short of marketing material for a standard room.
We were then offered a £40 upgrade for a family room we are a couple! Having agreed we were then directed to a long queue to pay. We decided to remain in original room which only one person could move around at a time as there was less than 50cm at end of bed and not more around the sides and a small desk and no seating area.

2026-07-25 via Nuitee
S
Scott couple gb
10
2026-07-25 via Nuitee
D
David couple gb
4
Expensive for quality of room.
Cons:

In dire need of upgrade..long overdue

2026-07-25 via Nuitee
H
Heather family_with_children gb
3
2026-07-25 via Nuitee
S
Sophie couple gb
1
Awful
Pros:

My husband is disabled whom is unable to monover freely due to be wheelchair bound with his physical disability, we booked a ground floor room due to his physical needs and incase of emergency we would need to use his wheelchair as an exit, on arrival was told no ground floor rooms had been cleaned at 3.30pm however this was pre booked in advance and they allowed a wheelchair user without use of their legs to access a room on the second floor which would resulted in an emergency to be able to evacuate safely! Due to his physical needs of no legs! This morning it took myself and my husband 25 minutes to get down to the ground floor by lift! Baring in mind he should have had a ground floor room! The room was not cleaned was not upto standard as he as to shuffle around and the carpet was disgusting! I expect we get a full refund as this was suppose to be our honey moon weekend the full experience was a nightmare! And considering it wasn’t fully adapted for full disability needs!! Ruined our weekend

Cons:

All of it

2026-07-25 via Nuitee
C
Cathrine family_with_children gb
8
Great views from room.. my ten year old granddaughter loves this hotel and go once or twice a year
Pros:

It’s a lovely old building and had a beautiful sea view

Cons:

Nothing really except the lift to our room.. it was very slow and bumpy.. could do with some work on it

2026-07-25 via Nuitee
T
T.A.M.0.1 solo_traveller gb
8
Little fem
Pros:

Where it was situated and the staff all really friendly and the whirlpool bath which I didn't expect!

Cons:

Curly black hair in the bath and mattress a bit hard for my liking.

2026-07-25 via Nuitee
N
Naomi family_with_children gb
7
2026-07-25 via Nuitee
W
Wilson solo_traveller gb
8
2026-07-25 via Nuitee
S
susan extended_group gb
9
Pros:

Location, breakfast was ok

2026-07-25 via Nuitee
K
Karen family_with_children gb
10
entertainment people except with kids
Pros:

lovely old building

2026-07-25 via Nuitee