The Grand Scarborough

Hotels
•
Britannia Hotels
6.4 (15765 reviews)
St Nicholas Cliff , Scarborough , GB
+44 1723 375371

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and warm rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate food quality
Room issues

Categories

Cleanliness
5.15
Several reviews mentioned issues with cleanliness, including shabbiness and bathroom problems.
Service
7.65
Although the staff were hardworking and friendly, they were noted to be understaffed.
Location
8.15
Comments indicated the location was convenient and liked by guests.
Room Quality
5.65
Concerns about dated decor and comfort, with some rooms needing repair.
Amenities
6.65
Facilities available but noted shortages in some amenities and furniture.
Value for Money
6.15
While some viewed the value as good given pricing, others felt let down for what they received.
Food and Beverage
5.15
Food quality was generally reported as poor, with many complaints about choice and temperature.
Overall Experience
6.65
Mixed feelings, with many dissatisfied with specific issues while some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Victorian Charm with Stunning Sea Views
The Grand offers a unique Victorian experience with breathtaking views of Scarborough's Harbour and South Bay. Enjoy nightly entertainment in the mesmerizing Cabaret Ballroom.

Luxurious Rooms and Dining Options
Indulge in comfortable rooms with en-suite bathrooms, TVs, and tea/coffee facilities. Upgrade to a Premier room with a spa bath. The Harbour Lights Restaurant serves delicious English meals, while the Coffee Shop offers light bites and afternoon tea.

Live Music and Proximity to Attractions
Experience live music and bingo in the vibrant Cabaret Ballroom. Explore sandy beaches nearby and visit the Scarborough Spa. With a central location near the train station, The Grand is the perfect choice for your Scarborough getaway.

Book now to experience Victorian elegance by the sea at The Grand Scarborough!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Location

Guest Reviews

6.4
Based on 15765 reviews
Cleanliness: 5.15
Service: 7.65
Location: 8.15
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.15
Food and Beverage: 5.15
Overall Experience: 6.65
B
Buffoon • solo_traveller • gb
7
Pros:

Excellent breakfast. Excellent staff and perfect location. But the single room was like a converted cupboard and had a constant noise like a toilet had been flushed. I think it was the radiator. And the actual toilet was blocked.

Cons:

See above

2026-11-07 • via Nuitee
B
BALDWIN • solo_traveller • gb
9
Much better than expected
Pros:

Do not be misled by the poor reviews. Basically just about all of the hotel has had a major renovation to bring back rather more of its former grandeur. It was decorated tastefully for the first Turkey and tinsel week and had a couple of coach parties in with the when I am old, I will wear purple with a red hat that doesn't go brigade.

Cons:

the breakfast sausages could have been better quality and tinned tomatoes could have been on offer.
the dinners were alternately average or good. 3 courses buffet style, but no waiter service which was a concern for people with mobility issues or disabilities.

2026-11-07 • via Nuitee
S
Sara • couple • au
7
Beautiful hotel begging for a renovation
Pros:

Great location and views. Fridge in room.

Cons:

Dirty windows. Creaking floors. Bathroom needed renovating. Room smelt musty.

2026-11-07 • via Nuitee
W
Wood • couple • gb
10
Excellent stay as always
Pros:

Loved the sea view, comfy bed. Staff were very helpful. Entertainment were great. 3rd time stopping here looking forward to the next.

Cons:

Room was a little cold, staff provided an extra heater.

2026-11-07 • via Nuitee
L
Laurabed • solo_traveller • gb
8
Pros:

Great room, upon the top floor but didn't mind, plenty of space and a spacious bathroom
And a free sea view

2026-11-07 • via Nuitee
R
Russell • couple • gb
9
2026-11-07 • via Nuitee
R
Richard • extended_group • gb
7
2026-11-07 • via Nuitee
N
neil • solo_traveller • gb
10
Cons:

Off microphone I don't think the "entertainers" are quite as friendly as they make out

2026-11-07 • via Nuitee
M
Matthew • couple • gb
8
great time
Pros:

Scarborough is a great place to visit all year round the hotel is great value for money it gets bad press but it is what it is

Cons:

it's luck which type of room you get, this time was small the time before was really big room with sea view

2026-11-06 • via Nuitee
N
neil • extended_group • gb
8
An ideal place to stay while seeing Scarborough
Pros:

Welcoming and very ornate ( especially with the Christmas decorations)

Cons:

I believed that the cost of the breakfast was a little high especially if your a light eater

2026-11-06 • via Nuitee
T
Thurlow • family_with_children • gb
9
Pros:

Very friendly staff

Cons:

Bed a bit uncomfortable

2026-11-06 • via Nuitee
A
Anthony • family_with_children • gb
5
Pros:

The location was ok

Cons:

The beds are really hard and should have walk in showers

2026-11-05 • via Nuitee
G
grzegorz • couple • gb
1
2026-11-05 • via Nuitee
P
Philip • family_with_children • gb
7
Value for money
Pros:

Location and cost

Cons:

A little tired in places but to be expected for the cost

2026-11-05 • via Nuitee
R
Richard • family_with_children • gb
10
👍
Pros:

Location,room size,bar

Cons:

Old carpet in room

2026-11-05 • via Nuitee
A
Andrew • solo_traveller • au
7
Nice to experience what was a grand and impressive hotel in it’s heyday
Pros:

Lovely old building

2026-11-05 • via Nuitee
D
Darlene • couple • gb
6
Does what it says on the tin
Pros:

Good value for money clean room

Cons:

Noisy , but was very busy with Halloween, room location poor opposite lift that everyone has to use for level 6 ( also one lift out of order downstairs) which caused congestion at a very busy time , bar queue very long

2026-11-05 • via Nuitee
T
Throupe • family_with_children • gb
5
2026-11-04 • via Nuitee
G
Gareth • solo_traveller • gb
1
Pros:

Nothing

Cons:

Would never stay again rats running around in the cieling and the staff when confronted was a discrase my little boy was terrified

2026-11-04 • via Nuitee
E
Emma • couple • gb
6
Pros:

Location was great, staff were helpful and friendly.

Cons:

Moved rooms due to the first room being dirty and cramped. Excrement in the toilet and used toilet paper in the sink. Second room was 'seaview'. If you stood on a chair you could just about see the sea through the filthy windows that you are unable to open wider than an inch. Electric sockets were snapped and unusable/unsafe, the jet bath didn't work, the water pressure wasn't great, the top cover was stained, the QR codes in the room to communicate with reception did not work, a member of staff decided to stand outside my room at 4.22am cleaning a door!?!? and twice slamming it closed..

As a single female traveller the fact I couldn't communicate with reception staff from the 6th floor (lifts weren't working) made me feel unsafe.

So many customers were discussing their rooms and laughing at home awful they were.

This hotel could be absolutely beautiful. The current owners have left the place to ruin. A member of staff pointed out to me that the rich owner who lives around the Cheshire area is sitting back taking the money and leaving the chain to rot. What a shame!

If I go back to Scarborough I'll avoid this hotel..

2026-11-04 • via Nuitee