Victoria & Alfred Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.8 (1656 reviews)
V&A Waterfront Pierhead , Cape Town , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Hotel needs an upgrade
Some noise issues
Room service inconsistencies

Categories

Cleanliness
8.38
Some guests noted the hotel feels dated, suggesting a need for updates.
Service
9.35
Many reviews highlighted the helpfulness and friendliness of the staff.
Location
9.39
Consistently praised as excellent, with easy access to attractions.
Room Quality
8.84
Rooms were generally reported as spacious and comfortable.
Amenities
8.87
Amenities such as breakfast and spa services received positive mentions.
Value for Money
8.33
While some found it good, others felt the hotel needs an upgrade to justify costs.
Food and Beverage
8.38
Breakfast was highlighted positively, though some issues with room service were noted.
Overall Experience
8.85
Overall a very enjoyable stay with a strong recommendation for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:38

Property Description

Luxurious Accommodation with Stunning Views
Experience the epitome of luxury at the V&A Hotel. Each room and loft offers breathtaking views of the Alfred Basin, Table Mountain, or the piazza. Enjoy the comfort of king or twin beds, a minibar, and a lavish en suite bathroom.

Dining with a View
Indulge in exquisite meals at Ginja Restaurant, overlooking the quayside with mesmerizing views of the harbour and Table Mountain. Start your day with a delightful breakfast at Dash restaurant, situated at our 5-star sister property, Queen Victoria Hotel.

Convenient Location and Exclusive Amenities
Immerse yourself in the vibrant V&A Waterfront area, filled with shopping, entertainment, and historic sites. Take advantage of the hotel's pool at Dock House Boutique Hotel and feel secure with our 24-hour security services.

Book now to elevate your stay at the Victoria & Alfred Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1656 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
D
Dirk • solo_traveller • za
10
2026-06-20 • via Nuitee
C
Craig • couple • za
10
2026-06-20 • via Nuitee
R
Ryan • solo_traveller • za
8
2026-06-19 • via Nuitee
A
Andrzej • family_with_children • za
6
2026-06-18 • via Nuitee
L
LorisStory • Family
8
Great hotel and lovely location.
Pros:

We had a great time in Cape Town! The staff at this hotel was marvelous and the restaurant was also good. The waterfront area is a perfect home base for exploring.

2026-06-17 • via Tripadvisor
J
John • couple • au
10
Pros:

Brilliant position

2026-06-16 • via Nuitee
O
Ophélie • couple • mu
10
2026-06-15 • via Nuitee
J
Julie • solo_traveller • us
9
Pros:

Great location right in the heart of the Waterfront. Breakfast was delicious each morni g and the restaurant staff were very attentive.

Cons:

Price was a bit high for a room with sloped ceiling.

2026-06-14 • via Nuitee
A
Abdullah • couple • sa
10
2026-06-13 • via Nuitee
R
REAGAN_KOOPMAN • solo_traveller • za
9
2026-06-13 • via Nuitee
A
Alicia • couple • au
10
Pros:

Perfect location. Lovely hotel

2026-06-10 • via Nuitee
R
Roger • solo_traveller • us
8
Great staff/ location
Pros:

Location/ food

Cons:

Cost

2026-06-09 • via Nuitee
A
Andre • couple • sg
8
Fantastic location on the Waterfront with spacious room
Pros:

Great location, spacious room.

Cons:

Maintenance of rooms is quite poor: squeaky bathroom doors, leaky shower etc. The hotel generally feels a little tired.

2026-06-08 • via Nuitee
L
Lisa • extended_group • za
6
Pleasant stay in local hotel
Pros:

The location is lovely. The food on the breakfast buffet is delicious. The early morning staff who brought me room service filter coffee at 4am are incredible.

Cons:

The hotel seriously needs a major facelift. The aircon needs replacing, the beds are too soft, the pillows are saggy etc. Please management - paying these prices per night and having only instant coffee in the room is very 20th century. Keep up! And what about different types of herbal teas in the room?

2026-06-07 • via Nuitee
G
Gillian • extended_group • za
10
2026-06-05 • via Nuitee
M
Meena • couple • ae
8
Great location, friendly staff
Pros:

Location

Cons:

Cleaning and noise

2026-06-05 • via Nuitee
L
Lee-Ann • family_with_children • za
7
It was good while it lasted definitely room for improvement since you advertise V&A a 5 star hotel
Pros:

The location was perfect , inside the Waterfront making it convenient to walk instead of driving .close to my appointments

Cons:

The request to clean the room was not well noted , meaning that the toilet and basins were not regularly cleaned or wiped off .
It was very costly for a 4 day stay . The Room was a loft design making it awkward to use and free the space in the room.
The response to collecting the parked car was very " slack"

2026-06-05 • via Nuitee
A
Aryan • couple • np
7
2026-06-04 • via Nuitee
J
Joao • couple • pt
7
I will possible return, but with guaranteed no rooftop room only.
Pros:

As always, V&A has the best location in the waterfront.
A wonderful breakfast adds up to the service level

Cons:

Besides from a bad option of room (rooftop room with only roof windows (no view), the I existence of room service was remarkable on the downside. A breakfast (coffee, orange juice and toast) was requested for an early flight wake up time (05:00), without having been served or any apologies offered.

2026-06-03 • via Nuitee
E
Eric • couple • za
8
Pros:

Great location at the Victoria and Alfred Waterfront.
The rooms were very bright, clean and comfortable and the staff were extremely friendly.

Cons:

The breakfast buffet did not provide for guests to have toast and the Danish pastries were a little stale, but otherwise very good.

2026-06-02 • via Nuitee