Victoria & Alfred Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.8 (1717 reviews)
V&A Waterfront Pierhead , Cape Town , za
+27 21 419 6677

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Hotel needs an upgrade
Some noise issues
Room service inconsistencies

Categories

Cleanliness
8.38
Some guests noted the hotel feels dated, suggesting a need for updates.
Service
9.35
Many reviews highlighted the helpfulness and friendliness of the staff.
Location
9.39
Consistently praised as excellent, with easy access to attractions.
Room Quality
8.84
Rooms were generally reported as spacious and comfortable.
Amenities
8.87
Amenities such as breakfast and spa services received positive mentions.
Value for Money
8.33
While some found it good, others felt the hotel needs an upgrade to justify costs.
Food and Beverage
8.38
Breakfast was highlighted positively, though some issues with room service were noted.
Overall Experience
8.85
Overall a very enjoyable stay with a strong recommendation for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:38

Property Description

Luxurious Accommodation with Stunning Views
Experience the epitome of luxury at the V&A Hotel. Each room and loft offers breathtaking views of the Alfred Basin, Table Mountain, or the piazza. Enjoy the comfort of king or twin beds, a minibar, and a lavish en suite bathroom.

Dining with a View
Indulge in exquisite meals at Ginja Restaurant, overlooking the quayside with mesmerizing views of the harbour and Table Mountain. Start your day with a delightful breakfast at Dash restaurant, situated at our 5-star sister property, Queen Victoria Hotel.

Convenient Location and Exclusive Amenities
Immerse yourself in the vibrant V&A Waterfront area, filled with shopping, entertainment, and historic sites. Take advantage of the hotel's pool at Dock House Boutique Hotel and feel secure with our 24-hour security services.

Book now to elevate your stay at the Victoria & Alfred Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Location

Guest Reviews

8.8
Based on 1717 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
A
Ali • couple • ae
6
2026-09-08 • via Nuitee
G
Gerrit • couple • za
8
Great place to explore the waterfront from.
Pros:

Very friendly staff, great services, amazing location.

Cons:

Loft room organisation can be a bit better. Coffee corner difficult to access.

2026-09-05 • via Nuitee
T
tom • solo_traveller • gb
10
2026-09-02 • via Nuitee
A
Antoinette • extended_group • us
10
Beautiful stay in Cape Town..perfect location to walk everywhere…great location for meals!!
Pros:

Location, Staff & decor

2026-09-01 • via Nuitee
A
Amanda • solo_traveller • au
9
2026-08-30 • via Nuitee
A
Ahmad • solo_traveller • kw
8
Pros:

Location

Cons:

Cleaning and the furniture are old

2026-08-30 • via Nuitee
P
Pauline • solo_traveller • za
8
2026-08-27 • via Nuitee
T
Treslyn • solo_traveller • za
9
2026-08-27 • via Nuitee
B
Beatrix • couple • na
10
2026-08-26 • via Nuitee
U
Ute • solo_traveller • de
7
2026-08-26 • via Nuitee
R
Reem • couple • ae
8
2026-08-26 • via Nuitee
A
Ali • solo_traveller • ae
3
Pros:

The hotel’s strongest point is its excellent location. It is perfectly positioned at the V&A Waterfront, with restaurants, shops, attractions, and the main waterfront areas all within very easy walking distance. The location is extremely convenient and made our stay much easier.

Cons:

Unfortunately, the service did not match the standard expected from a hotel of this level. At breakfast, the staff were extremely slow and at times appeared to ignore our table while serving guests who had arrived after us. This happened more than once and gave us a very uncomfortable impression that some guests were receiving more attention than others.
When I politely asked the breakfast supervisor about the delay, her response was loud and unprofessional instead of helpful or apologetic.
We had a similar experience at reception. When I requested only an additional 30 minutes for late check-out, the response was unnecessarily harsh, stating that if we did not leave by 12:00, we would be charged for a full extra day.
Overall, the location is excellent, but the attitude, communication, and professionalism of some staff members need serious improvement. Every guest should feel equally respected and welcomed, regardless of nationality or background.

2026-08-25 • via Nuitee
M
Mohamed • solo_traveller • ae
10
2026-08-25 • via Nuitee
M
Mohamed • solo_traveller • ae
10
Pros:

فندق جميل، ورائع يستحق زيارة والطاقم، ودودين و مرحبين

Cons:

كل شي ممتاز

2026-08-25 • via Nuitee
A
Angelique • solo_traveller • ca
8
2026-08-25 • via Nuitee
E
elsa • extended_group • it
9
Consigliatissimo
Pros:

La posizione, l’architettura dell’hotel,le stanze

Cons:

Qualche approssimazione nel rifare la stanza. Cose in disordine lasciate in disordine.

2026-08-24 • via Nuitee
R
Richard • couple • za
8
2026-08-19 • via Nuitee
M
Matsheka • couple • bw
8
2026-08-17 • via Nuitee
L
Lebo • solo_traveller • za
7
Pros:

Heart of the waterfront- super convenient!

Cons:

I think the rooms could use an upgrade felt basic

2026-08-17 • via Nuitee
F
Fatima • solo_traveller • za
10
2026-08-15 • via Nuitee