San Palace Hotel & Rooftop

Hotels
9.2 (3492 reviews)
187 Hang Bong, Hoan Kiem , Hanoi , vn

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise from street
Room maintenance needed
Limited pool area

Categories

Cleanliness
8.53
Some minor issues with room maintenance were mentioned.
Service
10
Staff were consistently described as friendly and helpful.
Location
9.5
Great central location, although busy.
Room Quality
9.04
Rooms were generally fine, but some wear and tear observed.
Amenities
8.49
Some amenities like the rooftop bar and pool could use improvement.
Value for Money
8.82
Price higher than similar hotels, but service justified it.
Food and Beverage
9.48
Breakfast received high praise for variety and quality.
Overall Experience
9.73
Guests reported an overall very satisfying stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:32

Property Description

Luxurious Amenities

San Palace Hotel & Spa in Hanoi boasts an outdoor swimming pool, terrace, and a restaurant and bar. Guests can enjoy air-conditioned rooms with modern facilities including a flat-screen TV and free WiFi.

Convenience at Your Fingertips

With a 24-hour front desk, airport transfers, and room service, guests are well taken care of. The hotel also offers an ATM, concierge service, and safety deposit boxes for added convenience.

Prime Location

Located near Ha Noi Railway station and popular attractions, San Palace Hotel & Spa is the ideal choice for travelers. Don't miss out on experiencing the best of Hanoi – book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 7 years old and over stay for VND 450,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 3492 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 9.04
Amenities: 8.49
Value for Money: 8.82
Food and Beverage: 9.48
Overall Experience: 9.73
O
Ojashveer solo_traveller mu
10
2026-05-30 via Nuitee
N
Narelle couple au
10
Fantastic Location! Great Breakfast! Amazing Staff
Pros:

Staff super friendly and helpful. Fantastic location near train street and 24hr food street. Great breakfast.

Cons:

Everything was good, the pool might need some TLC at some stage.

2026-05-30 via Nuitee
T
Thomas solo_traveller de
10
2026-05-30 via Nuitee
E
Elise couple nl
10
Fantastisch! Midden in de stad maar toch de luxe en rust
Pros:

Vriendelijkheid, locatie en hygiene

Cons:

Alles was goed

2026-05-30 via Nuitee
J
John solo_traveller us
9
2026-05-29 via Nuitee
J
Julie family_with_children fr
10
Service irréprochable, personnel incroyablement gentil
Pros:

Le staff, emplacement superbe

Cons:

Un peu de bruit et la taille des chambres

2026-05-29 via Nuitee
E
esthel couple fr
9
Pros:

Très bon emplacement, on nous a proposé une autre chambre plus petite mais plus calme ce qui nous convenait. Petite piscine mais très agréable d'en profiter.

Cons:

Rien

2026-05-29 via Nuitee
T
Thi Hanh Uyen family_with_children fr
10
2026-05-28 via Nuitee
R
REID family_with_children au
10
Amazing location Great Staff
Pros:

The Staff were amazing so helpful and were great with the children

2026-05-28 via Nuitee
C
Charlie couple gb
10
Perfect location for a trip to Hanoi
Pros:

Amazing location in the Old Quarter and near Train Street, and a lovely hotel too. The staff are so friendly and make you feel completely at home and the breakfast is really good too. Definitely recommend

Cons:

Nothing

2026-05-28 via Nuitee
A
Angela couple au
7
2026-05-28 via Nuitee
J
Jeroen family_with_children nl
10
Pros:

Locatie en kamers zijn super. Schoon ruim en comfortabel. Prima prijs kwaliteit verhouding

2026-05-28 via Nuitee
T
Tran couple au
9
well, staff so impressive with fully assist and support, specially Errick was so humble and help
Pros:

Well, even though breakfast area is a bit small but they have provided quite a bit food items for breakfast. can't complaint

Cons:

the heat in the season effected alot in the property particular in the hall way to our room. if that can be improved then the hotel should get a thumb up. Rather than that we enjoy to stay here and of course we will come back here again next time in Hanoi

2026-05-28 via Nuitee
K
Kerrie couple au
10
2026-05-27 via Nuitee
E
Evie couple au
10
2026-05-27 via Nuitee
C
Cuomo solo_traveller fr
9
2026-05-27 via Nuitee
S
Susanna solo_traveller es
8
2026-05-27 via Nuitee
B
Bao Viet family_with_children be
10
Petit Hôtel Magnifique = séjour magnifique
Pros:

Tout petit Hôtel mais il a tout d'un grand!! Il possède tous les équipements nécessaires et est extrênement bien situé pour la visite que nous avons prévue à Hanoi.
Petit déjeuner copieux, piscine avec bar sur le toi.
Mais cette hôtel n'est rien sans son personnel qui a été acceuillant du début à la fin. Ils ont pris soin de nous comme si nous étions de la famille.
Notre fille n'arrête pas de pensé à eux.
Nos vacances ont étés fantastiques :-)

Cons:

Je ne trouve aucun défaut. Et si il en fallait un, je suis sûr que le personnel de l'hôtel aurait trouvé une solution sans problème.

2026-05-27 via Nuitee
S
Sigalit solo_traveller il
8
Pros:

המלון היה במיקום מצוין
הצוות מאוד אדיב ויצא מגדרו לעזור
המתקנים במלון היו טובים

Cons:

קיים מקום לשיפור לגבי הניקיון

2026-05-27 via Nuitee
C
COLIN couple gb
8
Good hotel, great location and lovely staff.
Pros:

Great location and nice rooftop pool. Enjoyed the free beer too.

Cons:

Booked a standard double. Would have been good to know before booking that the room had NO window or natural light.

2026-05-26 via Nuitee