San Palace Hotel & Rooftop

Hotels
9.2 (3707 reviews)
187 Hang Bong, Hoan Kiem , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise from street
Room maintenance needed
Limited pool area

Categories

Cleanliness
8.53
Some minor issues with room maintenance were mentioned.
Service
10
Staff were consistently described as friendly and helpful.
Location
9.5
Great central location, although busy.
Room Quality
9.04
Rooms were generally fine, but some wear and tear observed.
Amenities
8.49
Some amenities like the rooftop bar and pool could use improvement.
Value for Money
8.82
Price higher than similar hotels, but service justified it.
Food and Beverage
9.48
Breakfast received high praise for variety and quality.
Overall Experience
9.73
Guests reported an overall very satisfying stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:32

Property Description

Luxurious Amenities

San Palace Hotel & Spa in Hanoi boasts an outdoor swimming pool, terrace, and a restaurant and bar. Guests can enjoy air-conditioned rooms with modern facilities including a flat-screen TV and free WiFi.

Convenience at Your Fingertips

With a 24-hour front desk, airport transfers, and room service, guests are well taken care of. The hotel also offers an ATM, concierge service, and safety deposit boxes for added convenience.

Prime Location

Located near Ha Noi Railway station and popular attractions, San Palace Hotel & Spa is the ideal choice for travelers. Don't miss out on experiencing the best of Hanoi – book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 3707 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 9.04
Amenities: 8.49
Value for Money: 8.82
Food and Beverage: 9.48
Overall Experience: 9.73
E
Elizabeth • solo_traveller • fr
10
2026-09-19 • via Nuitee
A
Arkadiusz • couple • pl
10
Udany
Pros:

Położenie w samym centrum w hotelu cisza spokoj personel mega uprzejmy pokoj ładny duży na ostatnim piętrze naprzeciwko basenu także ogromny plus. Pokoje łazienki czyste wifi działa wszędzie. Polecamy

2026-09-19 • via Nuitee
L
Leyah • extended_group • gb
10
5 star service. Thank you to all the staff at San Palace Hotel for a great stay.
Pros:

The service and staff during our stay was excellent. The staff were so helpful and kind. It was the best service I’ve had whilst travelling abroad. The hotel is walking distance to all the sights but getting a Grab taxi is quick, cheap and convenient too. I loved the 12 noon check out time and the hotel lets you keep your bags in the hotel if you are travelling by late night train to Sapa. We came back to the hotel and were offered use of the showers before we left at 20:30 to get the train. We were given some fresh melon to take away with us on the train.

2026-09-19 • via Nuitee
A
Alvaro • solo_traveller • es
10
Pros:

El personal es muy servicial y atento en todo momento. Intentan ayudarte con cualquier cosa.

2026-09-19 • via Nuitee
S
Scott • couple • au
10
2026-09-18 • via Nuitee
Y
Yaniv Sasha • couple • de
10
Отличный отель с удобным расположением, хорошим завтраком и очень вежливым персоналом.
Pros:

Отличное расположение, очень вежливый и внимательный персонал. Хороший завтрак и отличное соотношение цены и качества. Знаменитая Train Street всего в 5 минутах ходьбы. Персонал также дает хорошие рекомендации.

2026-09-18 • via Nuitee
E
Evgeniy • family_with_children • ru
10
2026-09-18 • via Nuitee
I
Irma • couple • nl
9
Deze mensen willen werkelijk alles voor je doen!
Pros:

Het personeel en de ligging.

2026-09-18 • via Nuitee
C
Christel • family_with_children • ie
8
2026-09-18 • via Nuitee
J
Jolanda • solo_traveller • ch
10
Nice hotel close to the old center of Hanoi
Pros:

The location is perfect, very close to the center around Hoan Kiem & close to the train street.
The staff were incredibly helpful with booking the transfer from the airport and booking the sleeper bus to Sapa. No problem with leaving my luggage.
The rooms with balcony are large and very comfortable
Breakfast was nice.

2026-09-17 • via Nuitee
J
Jolanda • solo_traveller • ch
10
Nice hotel close to the old center
Pros:

The location is perfect, very close to the center around Hoan Kiem & close to the train street.
The staff are incredibly nice & service minded. As my flight was late at night I requested an evening check-out. Even though my room was booked for the evening they managed to find me a small room for the afternoon an early evening to use before my flight.
Breakfast was nice and sufficient.
All in all I booked the hotel 3 times in 2 weeks and it was perfect

2026-09-17 • via Nuitee
B
Bengt • solo_traveller • no
9
2026-09-17 • via Nuitee
J
Jolanda • solo_traveller • ch
10
Perfect small hotel close to the Hoan Kiem lake
Pros:

The location is perfect, very close to the center around Hoan Kiem & close to the train street.
The staff were incredibly helpful with booking my transfers from/to the airport.
The rooms with balcony are large and very comfortable but with a view of the main street so if you have a problem with street noise this is not for you.
Breakfast was nice.

2026-09-17 • via Nuitee
L
Léon • extended_group • be
9
2026-09-16 • via Nuitee
Y
YAEL • couple • il
10
2026-09-16 • via Nuitee
R
Rani • couple • au
10
We wished we could have stayed longer
Pros:

Tracy at reception was lovely and we really appreciate her upgrading our room

2026-09-16 • via Nuitee
K
kanasuk75 • solo_traveller • fr
9
Séjour Hanoï septembre 2026
Pros:

Hôtel bien placé proches toute commodité. Personnel très agréable et professionnel très arrangeant avec le client . Possibilité laisser bagage après check out. Propose petit déjeuner simple.petite piscine sur le toit et sky bar bon coktail. Je le recommande pour quelques jours sur hanoi

Cons:

-

2026-09-16 • via Nuitee
N
Nick • solo_traveller • nz
10
Pros:

Everything was great but the best part was the exceptional staff who were very friendly and helpful.

2026-09-15 • via Nuitee
C
Christian • couple • de
10
2026-09-15 • via Nuitee
K
Karol • solo_traveller • pl
8
Pros:

Bardzo miła obsługa. Śniadania skromne ale smaczne i ciekawe. Basen na górze malutki ale przydatny. Lokalizacja super. Dobry punkt wypadowy do wszystkich atrakcji i do Old Quater.

Cons:

Fuga przy basenie. Fatalnie położona.

2026-09-15 • via Nuitee