San Palace Hotel & Rooftop

Hotels
9.2 (3707 reviews)
187 Hang Bong, Hoan Kiem , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noise from street
Room maintenance needed
Limited pool area

Categories

Cleanliness
8.53
Some minor issues with room maintenance were mentioned.
Service
10
Staff were consistently described as friendly and helpful.
Location
9.5
Great central location, although busy.
Room Quality
9.04
Rooms were generally fine, but some wear and tear observed.
Amenities
8.49
Some amenities like the rooftop bar and pool could use improvement.
Value for Money
8.82
Price higher than similar hotels, but service justified it.
Food and Beverage
9.48
Breakfast received high praise for variety and quality.
Overall Experience
9.73
Guests reported an overall very satisfying stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:32

Property Description

Luxurious Amenities

San Palace Hotel & Spa in Hanoi boasts an outdoor swimming pool, terrace, and a restaurant and bar. Guests can enjoy air-conditioned rooms with modern facilities including a flat-screen TV and free WiFi.

Convenience at Your Fingertips

With a 24-hour front desk, airport transfers, and room service, guests are well taken care of. The hotel also offers an ATM, concierge service, and safety deposit boxes for added convenience.

Prime Location

Located near Ha Noi Railway station and popular attractions, San Palace Hotel & Spa is the ideal choice for travelers. Don't miss out on experiencing the best of Hanoi – book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 3707 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 9.04
Amenities: 8.49
Value for Money: 8.82
Food and Beverage: 9.48
Overall Experience: 9.73
R
Rebecca • solo_traveller • au
10
Pros:

Location was perfect and the staff was so helpful.

2026-10-24 • via Nuitee
R
Rhonda • couple • au
9
2026-10-24 • via Nuitee
P
Pedro • couple • pt
10
Adorei a estadia de princípio ao fim! O quarto era extremamente confortável e limpo, o atendimento foi de uma simpatia e
Pros:

Simpatia dos funcionários, localização e pequeno almoço

2026-10-24 • via Nuitee
R
Rodríguez Morán • family_with_children • es
10
Pros:

Personal muy amable y dispuesto, son encantadores y, si pueden, te sacan de un apuro. Habitación amplia y muy muy cómoda.

Cons:

La bollería del desayuno... Pero solo por sacar alguna pega.

2026-10-24 • via Nuitee
M
Mary • family_with_children • de
8
2026-10-24 • via Nuitee
M
Mikko • family_with_children • fi
8
2026-10-23 • via Nuitee
T
Trine Hytting • couple • dk
10
Dejligt ophold med meget hjælpsomt personale.
Pros:

Personalet var ekstremt søde og hjælpsomme. Sjælden har vi oplevet så søde receptionister som virkelig ønsker at deres gæster skal få et godt ophold. Tak for jeres hjælp med transport og guidning.

Cons:

Alt var rigtig fint.

2026-10-23 • via Nuitee
G
Gertje • couple • nl
10
Super leuke tijd gehad
Pros:

Centrale ligging , personeel en hygiëne waren top

Cons:

Kan ik niet benoemen

2026-10-23 • via Nuitee
T
Torben 1510 • couple • de
10
Pros:

Great service and very good location

2026-10-23 • via Nuitee
K
Kerstin • solo_traveller • de
9
2026-10-22 • via Nuitee
K
Kadie • couple • gb
10
Would definitely come back
Pros:

Perfect location, lovely staff

Cons:

Nothing

2026-10-22 • via Nuitee
M
Mark • solo_traveller • au
10
Pros:

Clean

2026-10-22 • via Nuitee
R
Ralph • family_with_children • de
9
Sehr angenehmer Aufenthalt in der Altstadt von Hanoi
Pros:

Sehr angenehmes Hotel in top zentraler Altstadtlage, das besonders durch sein sehr freundliches und zuvorkommendes Personal besticht.

Cons:

Es hat Alles sehr gut gefallen, der Pool ist allerdings eher eine etwas größere Badewanne. Es reicht aber für eine Abkühlung und die Aussicht ist toll.

2026-10-22 • via Nuitee
M
Michael • couple • nz
10
Friendly convenient
Pros:

Perfect location for exploring the old quarter. The staff were all kind, friendly, and helpful. I’d be happy to come back, and will recommend to friends.

Cons:

A little maintenance around the pool is needed.

2026-10-21 • via Nuitee
S
solange • solo_traveller • fr
10
Très bon emplacement personnel au petit soin
Pros:

Yes

2026-10-21 • via Nuitee
K
Karen • extended_group • au
10
We had a beautiful stay in the heart of Hanoi
Pros:

Great location and lovely staff.

Cons:

Everything was great

2026-10-21 • via Nuitee
K
Karen • extended_group • au
10
Pros:

Perfect spot to explore Hanoi

Cons:

All good

2026-10-21 • via Nuitee
C
Coralie • family_with_children • fr
10
Pros:

Nous n'y sommes restés qu'une nuit mais ça donnait envie de rester plus longtemps ! Accueil chaleureux, personnel très agréable, piscine et bar sur le rooftop très sympas, chambre confortable et buffet pour le petit déjeuner très bien !

2026-10-21 • via Nuitee
R
Rahel • family_with_children • au
10
Perfect
Pros:

So lovely, the staff where so helpful, great clean rooms, nice pool and great location. They even have great recommendations for places to go ☺️

Cons:

I liked everything

2026-10-19 • via Nuitee
J
Jaya • couple • vn
5
Pros:

The staff were very welcoming.

Cons:

The room was not as advertised in the pictures.

2026-10-19 • via Nuitee