The Mad Hatter Hotel

Hotels
9 (3258 reviews)
3-7 Stamford St. , London , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inconsistent breakfast service
High price during NYE

Categories

Cleanliness
8.83
Cleaners did a good job, very clean rooms, but some decor could use improvement.
Service
9.3
Most staff were friendly and helpful, although some breakfast staff were less attentive.
Location
9.34
Location was great for the NYE fireworks and close to major sights.
Room Quality
8.79
Comfortable and cozy rooms, though decor could be more unique.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.28
Pricing was high for NYE, but general experience was satisfactory.
Food and Beverage
9.33
Breakfast variety was good, but service and timing of orders need improvement.
Overall Experience
9.3
Overall a nice stay with positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:49

Property Description

Historic Building with Modern Comforts
Experience a stay at The Mad Hatter Hotel, a charming 19th-century building turned into a cozy retreat in the heart of Southwark. Once a hat factory, this historic gem now offers comfortable rooms with free Wi-Fi and essential amenities.

Authentic Dining Experience
Indulge in delicious home-cooked pub dishes at the friendly bar and restaurant on-site. From English classics to specialty pies, savor a range of authentic meals in a warm and inviting atmosphere.

Prime Location for Sightseeing
Located just steps away from the River Thames and the Tate Modern art gallery, and a short walk from London Waterloo Station, our hotel provides easy access to London's top attractions. Don't miss the chance to explore Covent Garden and the London Eye, both within a mile from our doorstep.

Ready to immerse yourself in the charm of The Mad Hatter Hotel? Book your stay now for an unforgettable London experience.

Important information:

For group bookings of 5 rooms or more, the cancellation policy is 2 weeks prior to the arrival date. Bookings canceled outside the cancellation period will be charged in full.

Nonrefundable bookings are room only and breakfast is chargeable all the time.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 12 years old stay for £5.50 per person per night when using an available extra bed.
    People 13 years old and over stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3258 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
A
Ailbhe • solo_traveller • ie
10
Pros:

Staff rooms everything

Cons:

Nothing

2026-06-06 • via Nuitee
K
Kimberly • couple • us
7
Lovely place, kind staff. Unpleasant during heatwave.
Pros:

This was my second visit to The Mad Hatter. I absolutely LOVED my first stay and that is why we returned. The rooms are comfortable, the location is excellent and the staff are kind and attentive.

Cons:

I know The Mad Hatter cannot control the weather. We were there during the hottest heatwave in 80 years. And I’m aware most buildings in London do not have AC. It never crossed my mind that it would be brutally hot in May. While there is AC in the lobby and pub, there is none in the rooms. Again, not a problem. The problem I had is that the windows in my room did not open more than 3 inches (from the base) so we could not get any breeze whatsoever. It was stifling. I should have requested to transfer to their sister property that does have nice cold AC in the rooms. That is an error on my part as I did not wish to be extra.

2026-06-05 • via Nuitee
M
Michelle • couple • gb
8
Excellent location on the South Bank with very friendly staff
Pros:

Great location on the south bank - close to National Theatre, Waterloo and Tate. Staff were super friendly and helpful. Good breakfast - lots of choice and tasty. Very clean rooms.

Cons:

The rubble pit at the back wasn’t great to look out on but aware the hotel can’t do much about that; having to ring a doorbell if back after a certain time; a good fan was in the room but no air con. A little on the pricey side - I’ve paid a cheaper price recently for 4 star hotel stays in Covent Garden and Paddington. All in all though, I would stay again if looking for a hotel in this location.

2026-06-05 • via Nuitee
A
Alexander Johannes • couple • de
7
Hotel mit einer Seele, dennoch an der ein oder anderen Stelle renovierungsbedürftig.
Pros:

Das Hotel lebt von dem Personal! Alle Mitarbeiter*innen sind aber zuvorkommend und freundlich. Das Hotel ist auch sehr urig und passt irgendwie nicht in die Gegend, was aber ein Mehrwert ist. Das Hotel hat großen Charme. Das Frühstück ist überschaubar, aber lecker. Wer morgens gerne bequem in den Tag starten will, kann gerne im Pub frühstücken, ansonsten könnte man sich auch unterwegs was holen oder wo anders essen.

Cons:

Auch wenn der „alte“ Charakter des Hotels seinen Charme hat, könnte man die Zimmer an der ein oder anderen Stelle etwas renovieren und modernisieren. In unserer Zeit hatten wir über 30 Grad und es gibt keine Klimaanlage - nur einen Ventilator. Die Straße vor dem Hotel ist auch sehr laut, das sollte man wissen. Ich finde leider auch Preis-Leistung nicht ganz ideal. Aber dennoch hatten wir einen schönen Aufenthalt…aber würden wahrscheinlich beim nächsten Mal wo anders hingehen.

2026-06-04 • via Nuitee
F
Fiona • extended_group • gb
10
Fantastic, will definitely stay here again !!
Pros:

The staff were exceptionally helpful & friendly. Room was very comfortable & quiet. Breakfast was fantastic.

2026-06-04 • via Nuitee
P
Paige • couple • us
10
Pros:

Fantastic location and staff was top notch!

Cons:

Could have used air conditioning but it wasn’t too bad.

2026-06-02 • via Nuitee
A
Anton • couple • se
7
Okej om man räknar med buller och varma rum på sommaren :)
Pros:

Väldigt trevlig pub på bottenplan med ok frukost :)

Cons:

Slitet och mycket ljud från gatan, ingen AC så extremt varmt .

2026-05-31 • via Nuitee
G
Gillian • couple • us
8
Quaint, friendly, safe, clean hotel with cool theme
Pros:

Theme, pub, staff

Cons:

No air conditioning, but they did have fans

2026-05-30 • via Nuitee
S
Susanne • family_with_children • de
8
2026-05-30 • via Nuitee
C
Céline • couple • fr
9
Agréable séjour londonien
Pros:

Petit hôtel typique et sympathique.
Petit déjeuner anglais dans le pub attenant, très cosy
Proche station métro

Cons:

Un peu vieillot mais propre
(Pas de Clim)

2026-05-29 • via Nuitee
A
Alexandra • solo_traveller • de
10
2026-05-29 • via Nuitee
M
Mona Helland • couple • no
7
Pros:

Hyggelig personale, nydelig frokost, stort, rent og fint rom.

Cons:

Ikke ear kondisjon.

2026-05-27 • via Nuitee
C
Cindy • couple • be
8
Geweldig!
Pros:

Fijne ligging niet tussen de drukte van de toeristen maar overal makkelijk te geraken te voet, bus of metro.
Het ontbijt de combinatie van keuze op de kaart en buffet, zeker niets te kort!
Kamer vrij basic maar zeker alles aanwezig en voldoende ruimte.

Cons:

Klein minpuntje bij veel zon heel snel te warm op de kamer.

2026-05-26 • via Nuitee
R
Rina • couple • gb
8
2026-05-26 • via Nuitee
P
Peter • couple • us
5
The room was fine and the location was good but lack of air conditioning was an issue.
Pros:

The location.The breakfast was good.

Cons:

There was no air conditioning and the room was hot as the temperature was in the 80’s.

2026-05-24 • via Nuitee
S
Sirpa • solo_traveller • fi
10
Pros:

Omanlaatuinen,leikkisä lämmin tunnelma

Cons:

Sattui helleaalto eikä ollut ilmastointia huoneessa.

2026-05-24 • via Nuitee
J
Jimmy • couple • gb
7
2026-05-24 • via Nuitee
S
Sophie • couple • at
9
Just charming!
Pros:

Super Früstück und 1a Personal

2026-05-23 • via Nuitee
D
Denise • couple • ca
8
2026-05-23 • via Nuitee
J
John • solo_traveller • au
9
Quirky and well positioned
Pros:

Close to Thames and central London.
Excellent breakfast.
The room had a view over a vacant site onto Blackfriars Road. I enjoyed theat ever changing view many times.

2026-05-21 • via Nuitee