Protea Hotel by Marriott Durban Umhlanga

Hotels
•
Marriott
8.6 (110 reviews)
Protea Mall, Cnr Lighthouse and Chartwell Drive, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5614413

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Facilities

Newspapers in lobby (surcharge)
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Fantastic rooms
Cons:
Faulty door locks
Lack of food options

Categories

Cleanliness
8.23
No specific mention of cleanliness in reviews.
Service
9.2
Staff were very friendly and accommodating, especially towards elderly guests.
Location
9.24
Hotel is very central to all restaurants and the mall.
Room Quality
8.69
Rooms were fantastic and nice.
Amenities
8.22
Only missing USB ports at the nightstands.
Value for Money
9.18
Overall a very nice hotel experience.
Food and Beverage
7.23
Disappointment with no lunch and dinner offered on Saturday.
Overall Experience
8.8
The overall stay was excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Escape to the stunning Protea Hotel by Marriott Durban Umhlanga, where comfort meets convenience in the heart of Umhlanga.

Exceptional Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Enjoy hassle-free experiences with services like babysitting, gift shops, and 24-hour front desk support, ensuring all your needs are met.

Delicious Dining Options
Savor delightful meals at our Lighthouse restaurant, serving breakfast and other culinary delights, or unwind with a drink at the bar/lounge. With the added convenience of a grocery store on-site, you can easily grab snacks or essentials.

Perfect for Business and Leisure
With 4 versatile meeting rooms, a business center, and tailored tour assistance, we cater to both business travelers and families. Plus, our proximity to the beautiful Umhlanga beaches ensures you’ll have plenty of leisure activities at your fingertips.

Book your stay with us now and experience the best of Umhlanga!

Important information:

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.22
Value for Money: 9.18
Food and Beverage: 7.23
Overall Experience: 8.8
S
Silindile • solo_traveller • za
9
2026-07-03 • via Nuitee
T
TR • solo_traveller • za
6
Pros:

Location

Cons:

There is no sea view. Parking costs too high.

2026-07-03 • via Nuitee
K
Kasagie • solo_traveller • za
9
It was luxurious
Pros:

None

Cons:

None

2026-07-02 • via Nuitee
M
Mareabetsoe • extended_group • za
10
2026-07-01 • via Nuitee
M
Mbuli • solo_traveller • za
10
Pros:

The room was good for my family

Cons:

Nothing

2026-06-30 • via Nuitee
S
Sandi • couple • sa
8
Location!
Pros:

Very comfortable and great location!

Cons:

Everything was great!

2026-06-30 • via Nuitee
T
Tanya • solo_traveller • za
10
2026-06-30 • via Nuitee
A
Aveesha • extended_group • za
10
Pros:

The hotel staff were very accommodating, and the aesthetics were exceptional. I will highly recommend it and will definitely return.

Cons:

Everything was good

2026-06-29 • via Nuitee
A
Anastasia • solo_traveller • za
8
Nice
Pros:

Location & convenience

Cons:

That there’s no food (lunch & supper)

2026-06-29 • via Nuitee
R
Rowan • family_with_children • za
8
Pros:

Everything was very nice and comfortable.

Cons:

The noise of the drag racing and cars spinning around during all hours of the night

2026-06-29 • via Nuitee
N
Nigel • extended_group • za
8
2026-06-29 • via Nuitee
E
EDWARD • solo_traveller • za
7
Pros:

Well located and serviced in the heart of the village. Rooms are large and comfortable.

Cons:

Noise Disturbances: The stay was ruined by disruptive sounds, including late-night drag racing and early-morning taxi hooting.

Baffling Food Rules: There is no room service, and while outside deliveries are permitted, guests are restricted to eating only in their rooms.

Unwelcoming Bar Policy: When our group was at the hotel bar, we were bizarrely not allowed to consume food there.

Aggressive Management: The manager approached us in an intimidating manner, unnecessarily bringing a security guard along.

Ethical Concerns: The hotel actively convinced us to cancel our Booking.com reservation by promising a better rate

2026-06-29 • via Nuitee
A
Anika • solo_traveller • za
4
Pros:

The location

Cons:

Upon arrival the room was dirty, the bathroom was not clean. It seemed as if the housekeeping was not attended to after someone checked out.

2026-06-29 • via Nuitee
C
Courtney • family_with_children • za
10
2026-06-28 • via Nuitee
A
Angamma • couple • gb
10
Best ever stay in Umhlanga Rocks
Pros:

The manager at reception was excellent. Very accommodating. She was very welcoming and made me feel special. I will recommend this hotel to my friends in U.K. definitely. 👌

Cons:

Nothing to complain about. Everything was fantastic

2026-06-28 • via Nuitee
Z
Zhaoyu • solo_traveller • za
10
Cons:

早餐需要改进，口味比较咸。

2026-06-27 • via Nuitee
R
Ricardo • couple • za
9
2026-06-27 • via Nuitee
N
N • couple • za
10
2026-06-26 • via Nuitee
M
Monica • family_with_children • za
10
Perfect location 👌
Pros:

Location perfect 👌

Cons:

Tv channels limited

2026-06-26 • via Nuitee
T
Thamsanqa • extended_group • za
8
2026-06-24 • via Nuitee