Majestic Palace Hotel

Hotels
8.6 (969 reviews)
Via M. Crawford 40 , Sant'Agnello , it

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Spacious rooms
Lovely gardens
Cons:
Outdated decor
Noise issues
Breakfast quality
Limited amenities in rooms

Categories

Cleanliness
8.15
Some reviews mention the need for room renovations, affecting overall cleanliness perception.
Service
9.15
Most reviews praised the staff for being helpful and accommodating.
Location
9.15
Location mentioned as central and convenient, balancing between accessibility and tranquility.
Room Quality
8.15
Rooms are spacious but some are described as outdated and noisy.
Amenities
8.65
Amenities are decent but mentioned lack of tea/coffee facilities impacted guest comfort.
Value for Money
8.65
Guests felt they received good value for their stay with many praised features.
Food and Beverage
8.15
Breakfast variety was highlighted positively, but some reviews were critical of the breakfast quality.
Overall Experience
8.75
Mixed experiences noted, yet most guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:04

Property Description

Spectacular Views and Tranquil Surroundings
Surrounded by orange trees and lush gardens, Majestic Palace Hotel offers breathtaking views of Mount Vesuvius and the Sorrento area. Enjoy the peaceful ambiance of Sant'Agnello, just moments away from the sea and transportation hubs.

Luxurious Accommodations with Modern Amenities
Indulge in spacious rooms with balconies, offering stunning bay views. Opt for the Deluxe room for an unforgettable experience. Benefit from free WiFi, ensuring you stay connected throughout your stay.

Fine Dining and Relaxation
Unwind by the outdoor swimming pool with a sunbathing terrace, or savor delectable regional cuisine at the Michelin-starred restaurant. Let our attentive staff enhance your experience with their exceptional service.

Book now to experience the charm and elegance of Majestic Palace Hotel.

Important information:

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 969 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
K
Karl couple mt
9
Lovely
Pros:

The pool, the bar, the rooftop bar, the garden. beautiful hotel!

Cons:

It would be perfect if it had a spa.

2026-07-25 via Nuitee
K
Katie solo_traveller gb
10
2026-07-23 via Nuitee
T
Toby extended_group gb
8
Great break, fantastic staff!
Pros:

Bedrooms were fantastic and kept so clean by the great staff, pool area was lovely, roof top has some great views

Cons:

It wad a bit noisy in the mornings, but nothing that would put us off visiting again

2026-07-23 via Nuitee
P
Phill Wiggins solo_traveller gb
10
2026-07-22 via Nuitee
R
Rosiak couple us
10
Pros:

The hotel and staff were amazing. The food was decent I'd give it a 6.5/10. Drinks were made to perfection. Rooms were very clean and functional. The view was nothing short of breathtaking.

Cons:

We told them our TV/Netflix didn't work, they sent someone he didn't fix it, he said he'd come back and he didn't. The location was okay, it was a 20-30 minute walk on tight side walks to get to the main town square.

2026-07-21 via Nuitee
O
Oliver couple gb
9
Beautiful hotel that exceeded our expectations
Pros:

This hotel exceeded our expectations, we intended to use it mainly as a base but the pool allowed us to spend a few days at the hotel. The hotel interior is beautiful & the sunset bar is stunning - I doubt there's a much better panoramic view of the Sorrento hills or sunset. The pool is large and clean with plenty of beds for guests. The rooms are rustic and clean. It's a pleasant 30 minute walk or a 5 minute bus or Sorrento (the bus stop is a 5 minute walk up the road). The breakfast is pretty basic but does the job. Excellent variety of drinks, pretty expensive but so is everywhere else. I would absolutely stay here again!

Cons:

I'm really clutching at straws here as this hotel was fantastic, but three 'even better ifs' would be. 1. Addition of a gym/fitness centre. 2. It would be useful if you could order from your phone via the QR menu when around the pool. 3. There was no iron in the room, but there was a steamer (which wasn't great).

2026-07-21 via Nuitee
M
Matthew extended_group gb
4
2026-07-20 via Nuitee
R
Raquel Maria family_with_children ch
9
2026-07-19 via Nuitee
H
Hannah couple gb
9
Amazing stay in a lovely hotel!
Pros:

Really lovely hotel in a good location!
We had a garden facing room which I couldn’t recommend more! We had views of the sunset every evening from our room, the bed was huge and the aircon was amazing! We also had no noise from outside (I even brought my ear plugs but didn’t have a need for them!) I can imagine if you were pool side facing you would’ve had a different experience as the road although not super busy can be noisy with beeping and car engines etc .
Pool was great and out of a week stay there was only one day where we struggled to get a sun-bed, but on this day we arrived to the pool area super late (after 11am) and it was a Sunday and it seemed like a lot of guests were not doing any trips etc. Every other day it was not an issue and we found a good spot.
Location is good, some really nice restaurants close by, but the walk into “main” sorrento town is about 25 min+ which in the heat is sometimes pretty rough, but easily doable and quite a nice walk. (Taxis are super expensive - a 4 min drive cost us €30 cash)
Rooftop bar was sensational - definitely don’t miss it.
Breakfast was nice and had everything you need.

Cons:

Lunch and drinks prices in the restaurant and rooftop bar were quite expensive considering portions weren’t huge and you could get cheaper just outside the hotel.

2026-07-19 via Nuitee
L
Lauren couple us
2
I would not return here. Better options out there for the price.
Pros:

The staff were kind and accommodating.

Cons:

The bed was extremely hard and uncomfortable. The lack of a bed skirt exposed the box spring, making the room feel unfinished and cheap. Overall, the room wasn’t cozy and felt dated and not thoroughly cleaned.

The bathroom had an overpowering perfume scent that seemed to be masking an underlying musty or moldy odor, which was very off-putting.

To make matters worse, there was an unpleasant sewage-like smell coming from the air conditioning vent. The AC was also locked at 22°C with no way to adjust the temperature, which made for an uncomfortable stay and is a frustrating policy.

Another major disappointment was that the pool closes at 6:00 p.m. One of the best parts of a vacation is spending the day exploring and then unwinding by the pool in the evening. Closing it that early defeats the purpose.

For over $350 per night, we expected a much higher standard of comfort, cleanliness, and amenities. Unfortunately, the experience fell well below expectations. We left very disappointed and would not recommend this hotel to others.

2026-07-14 via Nuitee
B
Boris couple gb
10
2026-07-12 via Nuitee
S
Sjouke family_with_children au
8
Pros:

Bar

Cons:

Bathroom was very plain. We could hear the bar and chairs moving until late at night from the rooftop bar

2026-07-12 via Nuitee
A
Angela couple gb
8
Amazing stay, very comfortable hotel, stunning gardens and pool
Pros:

Lovely building, very tastefully furnished. Lovely facilities such as the bars, restaurant and the swimming pool area is stunning

Cons:

The location - we knew before we booked but the pavements are so bumpy and sometimes non existent so you’re reliant on public transport or taxis at 25 euro each way. The hotel should consider a shuttle that you pay for at a cheaper rate. Some more plug points in the room would be useful.

2026-07-12 via Nuitee
O
Olivia family_with_children gb
10
Beautiful stay in sunny sorrento! Loved it
Pros:

We liked everything. The staff were so helpful. They could not do enough for you and were in hand for anything. Smiling and friendly too which was lovely. The pool and facilities were also top notch. The snack bar was really handy too and lovely food. The hotel is beautiful!

Cons:

Nothing

2026-07-12 via Nuitee
T
The_Wood_Family couple ca
9
2026-07-09 via Nuitee
L
Louisa family_with_children au
9
Great stay . Staff were helpful , the rooftop bar was fun, great views of city .
Pros:

Breakfast was great . Coffee good . staff friendly . Bar and restaurant good . Pool area ok. Sunbeds could be nicer

Cons:

Kettle in the room , a water tap to refill water bottles , better quality chairs on the room outdoor deck , a shuttle bus into Sorrento would be helpful . The walk is 25 minutes .

2026-07-06 via Nuitee
Ádám couple hu
10
Elegáns design, tökéletes elhelyezkedés, nyugodt légkör
Pros:

Tisztelettudó személyzet, gyönyörű belső design, tökéletes elhelyezkedés, kellemes elegáns medence és napozó

Cons:

Nem volt ilyen

2026-07-06 via Nuitee
M
Madeleine couple gb
8
2026-07-06 via Nuitee
Z
Zoe solo_traveller mt
8
Pros:

Our room was very nicely furnished and very spacious beautiful gardens

Cons:

Unusual system with towels at pool. Service could be a little slow.

2026-07-04 via Nuitee
C
Cédric solo_traveller ch
10
2026-07-02 via Nuitee