Majestic Palace Hotel

Hotels
8.6 (1008 reviews)
Via M. Crawford 40 , Sant'Agnello , it

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Spacious rooms
Lovely gardens
Cons:
Outdated decor
Noise issues
Breakfast quality
Limited amenities in rooms

Categories

Cleanliness
8.15
Some reviews mention the need for room renovations, affecting overall cleanliness perception.
Service
9.15
Most reviews praised the staff for being helpful and accommodating.
Location
9.15
Location mentioned as central and convenient, balancing between accessibility and tranquility.
Room Quality
8.15
Rooms are spacious but some are described as outdated and noisy.
Amenities
8.65
Amenities are decent but mentioned lack of tea/coffee facilities impacted guest comfort.
Value for Money
8.65
Guests felt they received good value for their stay with many praised features.
Food and Beverage
8.15
Breakfast variety was highlighted positively, but some reviews were critical of the breakfast quality.
Overall Experience
8.75
Mixed experiences noted, yet most guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:04

Property Description

Spectacular Views and Tranquil Surroundings
Surrounded by orange trees and lush gardens, Majestic Palace Hotel offers breathtaking views of Mount Vesuvius and the Sorrento area. Enjoy the peaceful ambiance of Sant'Agnello, just moments away from the sea and transportation hubs.

Luxurious Accommodations with Modern Amenities
Indulge in spacious rooms with balconies, offering stunning bay views. Opt for the Deluxe room for an unforgettable experience. Benefit from free WiFi, ensuring you stay connected throughout your stay.

Fine Dining and Relaxation
Unwind by the outdoor swimming pool with a sunbathing terrace, or savor delectable regional cuisine at the Michelin-starred restaurant. Let our attentive staff enhance your experience with their exceptional service.

Book now to experience the charm and elegance of Majestic Palace Hotel.

Important information:

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.6
Based on 1008 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
M
Mary solo_traveller ie
7
2026-08-29 via Nuitee
K
Kristinsdóttir couple is
8
Pros:

Staðsetningin frábær, rooftop barinn framúrskarandi allt mjög hreint og fínt mættu bæta sig í morgunmatnum

2026-08-28 via Nuitee
K
Kristin solo_traveller ca
9
Pros:

Staff were friendly and welcoming

Cons:

Bed was not very soft

2026-08-27 via Nuitee
J
Jack couple gb
8
2026-08-26 via Nuitee
E
Eimear couple ie
10
2026-08-25 via Nuitee
S
Sonia solo_traveller au
10
Overall our stay was great
Pros:

Very clean and staff were fantastic

Cons:

No shuttle service provided to drop you off at sorrento, train station or airport.

2026-08-25 via Nuitee
C
Claudia family_with_children it
10
Relaxing and amazing place to discover the beauty of the coast
Pros:

All the staff was so kind and always available for any request. The hotel with the garden, the gym, an amazing bar and rooftoop is wonderful and quite and relaxing at the same time. The position 2 km far from Sorrento is strategic and allows to achieve all the destinations on the coast. Absolutely recommended

2026-08-25 via Nuitee
R
Roving36758873612 Family Belfast, Northern Ireland
10
Immaculate and authentic Italian hotel
Pros:

This hotel was just beautiful and I cannot recommend it enough. From the moment we arrived, we were treated with outstanding service. All of the staff, from reception to bar and dining staff and cleaning staff were warm, friendly and highly attentive. The pool area was so peaceful, the quality of food and cocktails exceptional and the rooms were magnificent. We had incredible views from our balcony, and the rooftop bar had spectacular views and top class service. We wish we could have stayed longer! An immaculate and authentic hotel, 25min walk from Sorrento but has enough restaurants nearby. We will definitely be back.

2026-08-23 via Tripadvisor
M
Marita extended_group au
9
2026-08-20 via Nuitee
V
Vestuto couple it
10
Da Ripetere!!!!!!
Pros:

Tutto il giardino la colazione la gentilezza del personale

Cons:

Nulla

2026-08-20 via Nuitee
C
Chloe couple gb
10
Beautiful magical trip ✨✨✨
Pros:

Beautiful hotel. Exceptional service, location was great. Staff super helpful and cleaning service went above and beyond each day. Can’t fault the service at all. Pool, rooftop and restaurant were amazing. Definitely recommend

Cons:

Nothing really - bar was quite expensive

2026-08-16 via Nuitee
M
Mark couple gb
10
Fantastic hotel to relax in Sorrento
Pros:

Fantastic hotel just outside the centre of Sorrento. Room was kept clean everyday. All of the staff are welcoming and polite. The pool was a good size and kept clean. There were sun loungers available, with option for full sun all day or shaded areas. Overall would recommend to anyone and would love to stay there again in the future.

2026-08-13 via Nuitee
M
Margaret couple au
9
Wonderful peaceful location yet easy access to all tourist activities.
Pros:

Lovely location, away from the crowds. Authentic village atmosphere in area. Loved the balcony aspect overlooking the rear garden it made the stay so enjoyable, the bird life, the peaceful outlook.

Very clean rooms, great staff. A very enjoyable stay.

Cons:

Nothing to complain about at all.

2026-08-13 via Nuitee
J
James couple gb
7
Good but wouldn't go back
Pros:

Clean, great location and lovely pool

Cons:

Breakfast is the same everyday, no water station and they don't replace water or coffee etc in your room and also only allowed one pool towel for your entire stay

2026-08-10 via Nuitee
A
Anzhelika solo_traveller pl
10
2026-08-09 via Nuitee
J
Justin couple gb
8
Lovely short stay!
Pros:

Staff, location, rooms were clean and comfortable.

Cons:

Breakfast was basic.

2026-08-09 via Nuitee
J
Journey677889 Friends getaway
10
Exceptional hotel – and truly exceptional people
Pros:

I have travelled extensively and stayed at many hotels over the years, but I can honestly say that I have never experienced hospitality and genuine care quite like this.

From the very first day, before my accident, the service at Majestic Palace was outstanding. The hotel is beautiful, the facilities are excellent, the food is delicious, and the rooftop bar is a wonderful place to enjoy the sunset. Sorrento and the surrounding area are absolutely stunning.

But what truly makes this hotel special is the people.

Unfortunately, during my stay I had an accident and fractured my ankle on the Path of Gods. Being injured far from home was frightening, and what followed at the hospital was a very traumatic experience. I felt rather alone and had to manage much of the situation myself.

Coming back to Majestic Palace afterwards was an enormous relief. The staff immediately stepped in and did everything they could to help me. They helped me get around, carried me up the entrance stairs when I couldn't manage them myself, and constantly made sure I was safe and comfortable.

Even the smallest things meant so much. The husband of one of the staff members came to fix my room door so it would not automatically close, simply because it made things easier for me with my injured foot. I will never forget that.

The care never felt like ordinary hotel service. It felt like genuine human kindness.

I later noticed the hotel's motto: “LET US TAKE CARE OF YOU.” And I can honestly say that this is not just a slogan. They truly live by it.

They turned what could have been only a frightening and traumatic experience into something I will remember with warmth and gratitude.

I was sad that my early flight meant I couldn't say a proper goodbye to everyone. I would have loved to thank them in person – and give them a big hug.

I very much hope to return to Sorrento once my ankle has healed, see more of this beautiful area, and return to Majestic Palace under much happier circumstances.

Thank you from the bottom of my heart to Loredana and the entire team. You are what makes this hotel truly exceptional. Five stars without hesitation! ❤️

2026-08-08 via Tripadvisor
7
779oricelp Family
10
Amazing stay
Pros:

Great hotel, no complaints! I definitely recommend booking a Superior Room for the best experience. The staff is incredibly friendly, everything is spotless, the restaurant is so good, and the pool is amazing. I would absolutely stay here again.

2026-08-05 via Tripadvisor
J
Jac couple gb
10
Pros:

Great breakfast, beautiful hotel, great attentive staff and perfect location. Such good value for money.

Cons:

Nothing it was actually all great, I would definitely come back.

2026-08-05 via Nuitee
R
roybeno Couples
8
Excellent hotel
Pros:

We loved this hotel, it's like stepping into the 1920s. Rooms are basic but clean and have everything you need. Pool is very nice, though a lot of it is in shade but in height of summer it is needed. Staff are excellent, food great but the stand out for us was the rooftop bar. It only opens from 630 but the view of the sunset, the drinks and food are well worth staying out of Sorrento for.
Just to clear up any confusion, this is not in Sorrento itself but the town before. It is certainly not a leisurely walk, especially if you go along the main road. We went in July and it was baking so if we attempted the walk, we would have been a sweaty mess by the time we got to Sorrento.
We chose to get the bus instead, which is easy and cheap. The bus stop is just at the top of the road, just an EAV sign on the wall outside a shop. The buses are every 10/15 mins and drop you off by train station near the heart of Sorrento.
Would recommend here if you are coming for more than a long weekend as it's nice to get away from the crowds and prices of Sorrento, as fantastic as it is.

2026-07-27 via Tripadvisor