Palazzo Artemide - VRetreats, an SLH Hotel

Hotels
9.5 (890 reviews)
Via Roma, 66 , Siracusa , it

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Food quality concerns
Noise from ventilation

Categories

Cleanliness
9.6
General sentiment indicates good cleanliness with specific mentions of well-kept rooms.
Service
10
Staff is described as friendly, helpful, and attentive.
Location
10
Multiple reviews highlight the excellent central location of the hotel.
Room Quality
9.57
Rooms are noted to be spacious and well-appointed.
Amenities
9.61
Good amenities referenced, with a focus on cleanliness and attention to detail.
Value for Money
9.06
Some reviews indicate that the value does not meet the expectations set by the hotel's appearance.
Food and Beverage
8.59
Mixed reviews regarding the restaurant, with some negative experiences pointed out.
Overall Experience
9.55
Overall positive sentiments about the stay with a mention of enjoyable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:45

Property Description

Central Location on Ortigia Island
Hotel Roma, situated next to the Cathedral, offers a prime location in the heart of Ortigia Island.

Sicilian Culinary Delights
Indulge in a culinary journey at Roma Restaurant, where both new and traditional Sicilian recipes are served. Enjoy a variety of drinks at the bar and savor them in the charming Piazza Minerva square.

Proximity to Historical Sites
Explore the rich history of Sicily with Hotel Roma as your base. Visit the Paolo Orsi Archaeological Museum, located just 2 km away, named after a renowned archaeologist who frequented the hotel. Neapolis Park is also within a 2 km radius, offering a serene escape.

Book your stay at Hotel Roma now to experience the perfect blend of comfort, convenience, and culture.

Important information:

Please note that the property is set in a pedestrian area.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the parking may not be suitable for larger vehicles.

Le tariffe escludono un contributo volontario del 5% sull’importo del soggiorno, e del 15% sui conti dei bar e dei ristoranti. Tale contributo, se scelto di pagare, va interamente a favore dei dipendenti.

Rates exclude a discretionary contribution of 5% on the cost of the stay, and 15% on the bar and restaurant bills. This contribution, if chosen to pay, goes entirely to the employees.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.5
Based on 890 reviews
Cleanliness: 9.6
Service: 10
Location: 10
Room Quality: 9.57
Amenities: 9.61
Value for Money: 9.06
Food and Beverage: 8.59
Overall Experience: 9.55
J
Junko couple jp
8
立地抜群のスモールラグジュアリーホテル
Pros:

オルティージャのどこに行くのも大変便利なロケーションでした。部屋の内装も清潔感と高級感がありました。

Cons:

お部屋は狭いですが、イタリア観光地なのでこんなものでしょうか。洗面台がシンクしかなく、不便でした。

2026-05-26 via Nuitee
G
Gee687 Couples Zurich
10
Best Luxury Stay in picturesque Ortigia
Pros:

Stunning location, attentive and outstanding staff and great rooms made this stay a perfect night in gorgeous Ortigia.

2026-05-22 via Tripadvisor
R
Runar Andre couple no
6
2026-05-22 via Nuitee
K
kymawhite Couples New York City, New York
10
A beautiful property with excellent service
Pros:

This is a beautiful, 40-room property a block off of the Duomo square and in the heart of Ortigia with easy access to all the sites and very attentive service. We had a lovely room and only wish we could have stayed longer! We loved sitting outside for drinks, and had an excellent dinner - try the veal. :)

2026-05-16 via Tripadvisor
A
A9152NZandreww NONE Oxford, Oxfordshire, England
2
So good but then so bad
Pros:

It was all wonderful - lovely room, fantastic location, wonderful staff, all perfect, and then on check-out, we were presented with an extra bill of 5% of the total for "service/staff tips", and with other guests and staff around us, felt forced to pay like it was some kind of protection racket. Please pay your staff properly rather than giving guests and unexpected "discretionary" bill of over €100 at the end of their stay.

2026-05-14 via Tripadvisor
K
K5543LTrussellb Couples Melbourne, Victoria
10
Beautiful hotel in a great location with exceptional service
Pros:

A terrific location, metres from the Duomo. Beautiful, spacious rooms, warm and personable staff who remembered us throughout our stay. And great breakfasts!

2026-05-12 via Tripadvisor
V
Vera Lúcia solo_traveller br
10
Sensacional
Pros:

De tudo

Cons:

Gostei de tudo, maravilhoso.

2026-05-11 via Nuitee
V
Vera Lúcia solo_traveller br
10
Sensacional
Pros:

Tudo Maravilhoso

Cons:

Gostei de tudo

2026-05-11 via Nuitee
D
david solo_traveller gb
9
Excellent once in
Pros:

Brilliant location excellent staff

Cons:

Trying to find it in a hire car…. Pedestrian street narrow and very busy

2026-05-11 via Nuitee
J
janenicholson57 NONE York, North Yorkshire, England
10
First class all round
Pros:

Our stay at Palazzo Artemide was great! All the staff gave excellent service - the ones we met and those behind the scenes. Everyone was friendly, helpful and professional. A special mention goes to Louisa and the breakfast team, who greeted us cheerily every morning and were first class! The hotel itself is elegant, spotless and well-maintained and extremely well located. If you’re looking for one of the best places to stay in Ortigia, then look no further. I would recommend this hotel to everyone and I wouldn’t hesitate to return. It is first-class.

2026-05-09 via Tripadvisor
V
violettada Couples New York City, New York
10
5 star hotel in all categories without being stuffy or "precious"
Pros:

This hotel the best! Favorite of 7 hotels we stayed in over 3 weeks. Location is ideal, staff is great, really top notch. The Jr. Suite was quiet - no street noise, with a beautiful large bedroom, comfortable bed and pillows, separate desk, bathroom spacious, good shower, and ample space for toiletries, and separate living room a big plus. Nice place to sit and room to store luggage so bedroom not cluttered. Checked all the boxes re conveniences: outlets in all places needed (each side of bed for night reading), and in bathroom,
TV worked well. Was able to stream Netflix. Breakfast (included) was a large very appealing spread with many choices. We highly recommend this hotel and give it 5 stars in all categories.
Diane A and Mark A

2026-05-04 via Tripadvisor
S
Sarg1307 Couples Long Island, New York
10
Sicily Vacation
Pros:

First time visiting Sicily from the United States.
A must stay at this location. You will not be disappointed !!
Great location, great staff great ambience. You are in the heart of Ortigia . You will not-need a car or transportation as everything is within walking distance. Rooms are nice and comfortable.

2026-05-03 via Tripadvisor
M
Marnierh NONE Paris, Ile-de-France
10
Great location and great service
Pros:

In a fantastic location, this recent hotel was well equipped and the bar and restaurant were also right on the walking street next to the Duomo. It helped taking advantage of the old city. We were with our whole family of 10 with 5 rooms and every thing went fine benefiting from a very kind staff.

2026-05-03 via Tripadvisor
N
newmarket2 Couples Sarasota, Florida
8
Lux
Pros:

Amazingly quite room - facing the main tourist street of Ortygia. Excellent location. Service was excellent. Bathroom ventilation was a problem. Power plugs by beds were inadequate. Breakfast eggs were terrible, although the rest of breakfast was good if overpriced.

2026-05-03 via Tripadvisor
R
Rocio extended_group es
10
2026-05-03 via Nuitee
R
Rosemarie couple gb
10
We had a wonderful time staying at this hotel in Ortigia
Pros:

Lovely hotel. Great service from friendly staff. Fantastic location.

2026-05-02 via Nuitee
M
Martine couple fr
10
Très agréable séjour dans cethôtel très confortable à la décoration soignée
Pros:

Le confort, la décoration, l’amabilité du personnel et l’emplacement de l’hôtel

2026-05-01 via Nuitee
J
Jordi family_with_children es
10
Pros:

És un palau al rovell de l'ou d'Ortigia, net i molt agradable.

Cons:

Tot està molt bé la veritat.

2026-04-30 via Nuitee
V
Vera Lúcia solo_traveller br
10
Perfeição!!
Pros:

Hotel com excelentes instalações,quartos bem decorados, café da manhã delicioso, funcionários educados e eficientes, localização central perto de todas as atrações
Nota 10

Cons:

Gostei de tudo.

2026-04-28 via Nuitee
F
Fiona couple gb
9
2026-04-27 via Nuitee