Protur Roquetas Hotel & Spa

Hotels
•
Protur Hotels
8.6 (869 reviews)
Urbanización Playa Serena, 93 , Roquetas de Mar , es

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Issues with food quality
Minor cleanliness concerns

Categories

Cleanliness
8.21
Some minor issues mentioned with ants and the spa not functioning properly.
Service
9.18
Staff were described as very helpful and attentive, enhancing guest experience.
Location
8.72
The location was frequently praised as fabulous and well-situated.
Room Quality
8.37
Rooms were generally comfortable but noted to be dim in some cases.
Amenities
8.7
Facilities and amenities were mostly regarded positively, with some comments on the small spa.
Value for Money
8.76
Overall quality of services reflects good value for the price.
Food and Beverage
7.71
Mixed reviews on food quality, particularly regarding the Italian restaurant.
Overall Experience
9.18
Most guests had a great time and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:25

Property Description

Luxurious Beachfront Retreat

Unwind at the Biomar Spa
Indulge in ultimate relaxation at the Biomar spa with saunas, indoor pools, and a chill-out area.

Gourmet Dining and Entertainment
Savor delectable meals at the buffet restaurant and themed dining options. Enjoy a refreshing drink at the lounge bar or pool bar.

Prime Location and Modern Comfort
Located in the vibrant Roquetas de Mar, enjoy modern amenities like free WiFi, flat-screen TVs, and private balconies. The town center is just a short stroll away.

Book your stay at the Protur Roquetas Hotel & Spa for a luxurious seaside getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

8.6
Based on 869 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 8.37
Amenities: 8.7
Value for Money: 8.76
Food and Beverage: 7.71
Overall Experience: 9.18
A
António • couple • pt
10
2026-06-13 • via Nuitee
J
Joana • family_with_children • pt
8
Pros:

Hotel com óptimas condições, o buffet muito bom e o staff bastante simpático e atencioso. Óptima localização.

Cons:

O restaurante La Sal de la Vida não vale a pena! De italiano não tem nada.

2026-06-11 • via Nuitee
R
Rui • solo_traveller • pt
7
Pros:

Já tínhamos estado no Protur Roquetas Hotel & Spa no ano passado e, nessa altura, a experiência foi melhor. Este ano sentimos uma quebra clara em vários pontos, apesar de continuarem a existir aspectos positivos.
A localização é excelente e a vista é fantástica. No geral, gostámos da estadia. A limpeza foi boa, a piscina estava limpa, as áreas comuns estavam bem cuidadas e o Spa foi um dos pontos altos: muito agradável, bem organizado e com boas condições. Os funcionários, no geral, foram atenciosos, e nos bares fomos quase sempre muito bem tratados, com empregados simpáticos, disponíveis e prontos a ajudar.
No entanto, houve falhas importantes para um hotel de 5 estrelas.
A restauração foi um dos pontos mais fracos. O buffet pareceu-nos pouco variado e muito virado para um estilo americano/internacional, com muitos fritos, comida reaquecida, pratos com molhos pesados e pouca variedade real ao longo dos dias. Em vários almoços e jantares sentimos repetição de comida, sem grande renovação da oferta. Mesmo os grelhados tinham frequentemente bastante gordura e houve situações em que a comida foi entregue mal cozinhada pelo grelhador, o que não é aceitável num hotel desta categoria.
O serviço de mesa no buffet também foi irregular. Na esplanada, os empregados esqueceram-se várias vezes das bebidas pedidas. As mesas eram preparadas de forma incompleta: por exemplo, ao pequeno-almoço colocavam talheres, mas não colocavam chávenas de café, obrigando os clientes a levantarem-se e a ir buscar o que faltava. Isto aconteceu mesmo fora das horas de maior movimento, pelo que não pode ser explicado apenas pela afluência.
Outro aspecto que nos incomodou foi a sensação, em algumas ocasiões, de tratamento diferenciado. Houve momentos em que parecia que outros clientes recebiam mais atenção, enquanto nós tínhamos de insistir ou levantar-nos para resolver situações simples.

2026-06-11 • via Nuitee
M
M° Carmen • solo_traveller • es
4
Pésimo
Pros:

Las instalaciones perfectas

Cons:

A las 7.30h mañana. Las hamacas ya están ocupadas. Por las toallas Decepcionada. Un hotel de estas características pésimo. La comida Mal siempre lo mismo

2026-06-10 • via Nuitee
L
Laura • solo_traveller • es
9
2026-06-02 • via Nuitee
C
Caner • solo_traveller • be
2
Pros:

Location , Facilities, Staff

Cons:

You pay 5 star receive 1 star service. It is big dissapointment Everything started great until i wanted to go to beach , they asked me 15 eur for a towel, I knew it from check in but no one told me cash only. I had no cash i wanted to pay with card , not accepted, put on my room not accepted. They have not looked ir iffered for solution. They told me to go to the ATM to get money. A supervisor came she confirmed. I paid for 2 nights big money. My heart was broken to get such a treatment and my Sunday spoiled to get humiliated for a towel... . Is this Spanish Hospitality? This is not a 5 star service . this is depressing.. everything else is very average, the rooms facikities.... The staff was nice they told me this decision was from their higher management... anyway I put complaint with Andalousian Tourist center

2026-06-01 • via Nuitee
F
Francisco • solo_traveller • es
10
Pros:

Todo nos a gustado

2026-05-31 • via Nuitee
W
Wendy • couple • gb
8
Everything you need for a fabulous family holiday
Pros:

Only stayed for 2nights to meet up with family during their 1 week stay so didn’t necessarily make the most of the all inc.
Super facilities and all the amenities you’ll need.
Lovely staff. Loads of room around the pool area. Delicious rotisserie chicken at the snack bar for lunch.

Cons:

Buffet restaurant a little chaotic at busy times.

2026-05-31 • via Nuitee
P
Pavel • solo_traveller • lu
8
2026-05-25 • via Nuitee
K
Karel • solo_traveller • nl
9
Pros:

Zeer behulpzaam personeel, alles was netjes en schoon

Cons:

Het warme eten was te koud. Soms even wachten voor het vers gebakken vlees

2026-05-23 • via Nuitee
L
Liebanas • solo_traveller • es
10
Hotel fantástico
Pros:

El personal mui amable,la ubicación perfecta,y la comida y todo en general el mejor hotel

2026-05-22 • via Nuitee
J
Jurgita • solo_traveller • pt
9
Pros:

Pretty spacious room, and everything clean.
Even though everyone was reserving sunbeds near the pool from early morning, there were enough sunbeds to use.
The food options during the dinner are very nice. Really enjoyed that each night had a different theme.
It was still low season, which made the stay calmer and not so crowded, which was great.

Cons:

Breakfast food is always the same. Lunch is not as good as dinner.
The staff at the bar was refusing to make Mojito or Pina Colada without alcohol. They said only with alcohol 😅 you had only 4 cocktails with no alcohol to chose from, and they were basically the same thing but with different flavour syrup.
The gym operating hours from 10am to 8 pm made it impossible for me to use it. It would be great to have the gym open all day, or at least from 7am, so the people who wake up early could take advantage and get some exercise before the day kicks in.

2026-05-22 • via Nuitee
M
Miguel • extended_group • es
9
Fantástico
Pros:

La atención del personal,la limpieza.

2026-05-20 • via Nuitee
M
Mari Carmen • couple • es
9
2026-05-18 • via Nuitee
A
Alena • solo_traveller • es
9
Pros:

Hotel tranquilo, perfecto para descansar. Todo muy limpio, habitaciones comodas y buffet estupendo.

Cons:

Unica pega que en el Spa el baño de vapor estaba muy frio y animacion un poco floja en las noches.

2026-05-17 • via Nuitee
C
Cris76w • solo_traveller • es
8
Pros:

Genial la ubicación, instalaciones y personal.

Cons:

Comida mejorable. Café malísimo, bollería y postres muy industriales.

2026-05-17 • via Nuitee
M
Maria • solo_traveller • es
10
2026-05-14 • via Nuitee
A
Alia • family_with_children • fr
3
Pas un 5*
Pros:

Le personnel était correct
Chambre avait un balcon

Cons:

Pas le standard d’un 5 étoiles.

Toutes les piscines étaient glaciales, les enfants avaient les lèvres bleues ! Et ils n’y restaient pas longtemps. La piscine devrait être chauffée, surtout pour les enfants.

Devoir laisser une caution de 15 € par serviette, jamais vu ça dans un 5* !
Devoir acheter le bonnet de bain 2,50 € pour aller à la piscine intérieure qui était froide

Pas d’après shampooing, ni de coton-tige en chambre

Le petit déjeuner n’est pas bon, pas de possibilité de prendre un expresso. Pas de terrasse

Le Restaurant buffet est moyen et les vins médiocres.

Pas de possibilité de dîner dans un restaurant à la carte si on passe moins de 4 nuits en all in

Nous avons demandé à quitter la chambre 2h seulement après le check Out, ils nous ont fait payer 25 € ! Or, normalement, les hôtels le font gracieusement

Parking à 15 € la nuit alors que dans la rue c’est gratuit

2026-05-12 • via Nuitee
M
Maria • couple • es
9
2026-05-11 • via Nuitee
E
Encarnación • couple • es
9
Muy buena y por eso repetiremos en este mismo verano
Pros:

Me gustó todo en general. El spa fabuloso, la comida muy bien hecha y mucha variedad.
Las instalaciones , la piscina y la de los niños magnífica.
La animación buena.
Me habría gustado el espectáculo de la noche mejor.
Todo el personal agradable.

Cons:

Por poner una pega diré con respecto a las bebidas que el vino es muy malo, en un hotel de esta categoría no lo veo lógico .
El resto muy bien.

2026-05-11 • via Nuitee