Sunstar Hotel & SPA Grindelwald

Hotels
8.7 (2621 reviews)
Dorfstrasse 168 , Grindelwald , CH
+41 33 854 77 77

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great breakfast
Cons:
Noise from construction
High laundry costs

Categories

Cleanliness
8.09
There were complaints about noise from construction, affecting the overall cleanliness perception.
Service
9.06
Staff were described as exceptionally friendly and accommodating, enhancing the service experience.
Location
9.1
The hotel's location was praised, being close to transport and attractions.
Room Quality
8.55
Rooms were spacious and comfortable, but some reviews suggest slight improvements are needed.
Amenities
8.58
The wellness area and spa facilities were highlighted positively, though one review noted issues with the laundry.
Value for Money
8.54
Payment for laundry services was seen as high, impacting value for money perception.
Food and Beverage
9.09
Breakfast options received high praise, especially the croissants and jam.
Overall Experience
8.56
Most reviews indicate a very positive overall experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:18

Property Description

Unwind in the Heart of Grindelwald

Breathtaking Views: Enjoy unspoiled panoramic views of the North Face of the Eiger and the Wetterhorn right from your balcony in our Premium double rooms.

Culinary Delights: Indulge in a delectable buffet offering a variety of starters, salads, main courses, and desserts, including a selection of cheeses to satisfy your taste buds.

Convenience at Your Fingertips: Take advantage of our free WiFi, limited outdoor parking, and additional parking in the garage for a hassle-free stay.

Ready to experience luxury and relaxation at Sunstar Hotel & SPA Grindelwald? Book your stay now to create unforgettable memories.

Important information:

Please note that the private parking has limited space and that a reservation is not possible.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.7
Based on 2621 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 8.56
M
Mustafa • extended_group • il
10
2026-11-06 • via Nuitee
Y
Young Kyun • solo_traveller • kr
10
2026-11-04 • via Nuitee
W
Watcharaporn • extended_group • th
9
2026-11-01 • via Nuitee
S
Saad • couple • kw
10
جميل
Pros:

قريب من الفعاليات، وهادي ومرتب

Cons:

لا شيء

2026-10-31 • via Nuitee
M
Mohammed • family_with_children • sa
10
Luxurious
Pros:

Luxurious hotel in grindelwald, if u seek luxury go for it

Cons:

Pricing is high

2026-10-30 • via Nuitee
E
Ernesto • couple • us
10
Very excellent location. our room has a perfect view to Eiger mountain.
Pros:

A lot of option, it was very delicious food wise. Very satisfied.

2026-10-28 • via Nuitee
C
Ching Ting • couple • tw
9
2026-10-28 • via Nuitee
A
Ahli • couple • ae
10
2026-10-25 • via Nuitee
A
Abdulrhman • solo_traveller • qa
10
2026-10-24 • via Nuitee
A
Ahmad • couple • kw
7
Pros:

الموقع

Cons:

السعر غالي وكان السرير غير مريح

2026-10-24 • via Nuitee
1
1138 • family_with_children • us
7
Cons:

Horrible pillows, if you even call them that there.

2026-10-23 • via Nuitee
J
Jassem • couple • ae
7
Beautiful views and facilities, but being asked to pay CHF 150–200 as a cleaning fee to move from our second-floor room
Pros:

The hotel has a wonderful location, beautiful mountain views and excellent facilities. The staff were friendly and welcoming.

Cons:

We had requested a quiet room on a higher floor in advance, but our second-floor room was affected by noise. The hotel was full on arrival, so we returned to reception the next morning. A quieter room on the third floor was available, but we were asked to pay CHF 200 to move, later reduced to CHF 150.

In my many years of staying in hotels, I have never encountered such a substantial charge to change rooms because of noise. I consider preparing another room part of normal hotel operations, and this policy made resolving our discomfort an additional financial burden.

The room was cleaned, but the overall housekeeping experience lacked the fresh, refreshed feeling we expected. These issues affected our enjoyment of the stay.

2026-10-23 • via Nuitee
I
Ian • couple • gb
10
Fabulous location at the foot of the Eiger in Grindelwald. Ideal centre for exploring the Jungfrau region.
Pros:

Location Location Location

Cons:

Nothing

2026-10-22 • via Nuitee
A
Abdullah • couple • sa
8
جميل
Pros:

جميل

Cons:

الطعام

2026-10-22 • via Nuitee
A
AHMAD • couple • kw
8
Nice place. Will be my first choice of stay if I visit Grindelwald again.
Pros:

helpful staff, clean place and outstanding location of the hotel.

Cons:

I have taken a non-smoking room, still, they allowed smoking in the balcony. I had a hard time with the smoking of adjacent rooms. I could not enjoy setting in the balcony neither open the balcony door while I am inside.

2026-10-19 • via Nuitee
D
Deborah • couple • gb
4
Jumped up basic 1960s ski hotel that's not worth the money
Pros:

The bar was well laid out - leading onto a terrace overlooking the mountains - which obviously are spectacular. The spa was good, but fairly crowded. Big pool, nice changing rooms, outdoor sauna.

Cons:

The restaurant was pretty basic - faux alpine. The main issue I had was with the room which was on a par with a basic motel room - not what you expect for the price. Very disappointing.

2026-10-18 • via Nuitee
M
Marzena • family_with_children • pl
9
Pros:

Widok i obsługa w restaucji śniadaniowej .

2026-10-18 • via Nuitee
A
Anik • family_with_children • br
9
Pros:

Fiquei na suíte com vista para o Eiger e achei muito boa! O hotel é super bem localizado e tem um bar bacana, é a parte externa, também com vista para o eiger é um charme. O café da manhã é muito bom e os funcionários mto simpáticos.

Cons:

O spa, piscina aquecida, fecha muito cedo. Não conseguimos usar pois as 8pm já estava fechado. E como tudo na cidade também fecha cedo, inclusive os restaurantes, e o do hotel, quando a gente chega dos passeios tínhamos que jantar e não havia tempo de utilizar o SPA.

2026-10-18 • via Nuitee
F
foo • couple • my
9
2026-10-18 • via Nuitee
A
ahmed • couple • kw
10
2026-10-18 • via Nuitee