Lismoyne Hotel

Limited choice for evening meals.
I found myself going into the high street to find something different.

There was mould on the ceiling of the bathroom in room 67. The sealant also needs renewing.
The breakfast was very average and avocado did inedible.

A was a bit hot without air conditioning. Charging for overnight car parking when the hotel was only half full seemed a little mean (not the staffs' fault).

Rooms. Food. Cleanliness. False advertising.
Damage to the walls in the room that had just been poorly filled, floorboards sweaked, and I mean nearly all of them, no toilet brush, extractor fan didn't work, shower which was over the bath was poor with only luke warm water, bath sealant all mouldy, shower mat was some worn thing your nan would've had in the 70's! Furniture was all out dated, food was edible with a good chew, coffee served to the table was almost cold and to top everything off, you have to pay £5 to park your car in the grounds!

Disinterested reception staff;
1) on the hottest day of the year, after driving seven and a half hours in an open top car (from Liverpool), the receptionist was more interested in ensuring I paid £5 for parking than whether I needed a glass of water.

2) on my enquiring whether there was either air conditioning, or a fan, in my room, she was dismissive and said there SHOULD be a fan but I’d there wasn’t, there were no spares (I completely understand that she’s said this many time already that day, but it was the only time that I’d asked it, and I was polite, rather than demanding)

3) my shower did not run cool; again, first response was that the maintenance staff were off-shift. When pushed, she went to speak to the duty manager, and I could overhear the conversation moving in such a way that I felt that I needed to make it clear that I could hear them! That said, the fix was simple, and resolved whilst I was out that evening.

4) a request for additional tea was not acted upon

5) when I returned in the evening, during the conversation about the shower issue, I also asked for a glass of iced water, which she agreed, but then went on to speak to another guest. I waited for a few minutes until another member of the team came to my assistance and asked of they could help, and provided the iced water from the bar area

6) after then going upstairs to the garden wing, my key card no longer worked and I had to go back to reception, to be greeted by the same receptionist with ‘what now?!’ I had to bite my tongue!! It transpired that I should have been given another card after the shower incident. To be fair, she apologised, once she realised the mistake, but for the key, not her response to my reappearance.

Communal areas a little dated

Tv didn’t work, spoke to reception told the maintenance man was covering the night porter so couldn’t do anything. No alternative. Food ordered but delayed. Cesar salad had poached egg rather than boiled. Stayed since October but not returning although working in area to year end. Car parking charge and car park gets very busy

Our breakfast the first morning was awful so we decided to eat out for the rest of our stay

I have no comments to make really. All was good.

Hot and small room. Dining possibility ended too early in the evening.

We felt there should have been a small fridge in the room.

The hotel itself was very tired and definitely needs maintenance small things that make a big difference like the garden furniture was all falling apart. The room itself was ok and the bed was comfy. My children’s sofa bed on the other hand was terrible with stains etc and was not pleasant. We had a family room and had to request x4 towels instead of 2 and didn’t have enough loo roll for a long weekend family of 4. The drinks were reasonably priced and food was ok. The brekkie wasn’t great with dirty glasses and the buffet wasn’t kept topped up and the tables weren’t re layed and the staff looked like they didn’t want to be there unfortunately. It was fine for what we needed it for but if this was a location I had crossed to stay in in probably wouldn’t have been happy. Such a shame as in beautiful grounds and could be spectacular just very tierd and work out.

It was over 34 degrees inside my room they couldnt even offer me a fan! Should have emailed all visitors suggesting they bring a fan. Could not sleep waste of money. Slept in the car for a few hours instead