The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (16452 reviews)
The Harbour , Folkestone , gb
+44 1303 854500

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 16452 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
I
Ionel • family_with_children • gb
6
2026-07-25 • via Nuitee
V
Victoria • family_with_children • gb
6
Convenient and friendly
Pros:

Convenient location to the eurotunnel

Cons:

Very old and could do with refurb

2026-07-25 • via Nuitee
J
John • solo_traveller • nz
5
Pros:

Convenient for one night

Cons:

Hallways needed a good clean

2026-07-25 • via Nuitee
C
Colin • solo_traveller • gb
9
A good hotel
Pros:

Good location. Most staff where helpful. Comfortable room good value for money.

Cons:

Entertainment staff most of them i.e the 2 guys struggled to sing their song struggled to carry a note for most of their songs . To the point some guests walked out of the room .

2026-07-25 • via Nuitee
C
Chris • family_with_children • gb
3
2026-07-25 • via Nuitee
B
Barry • solo_traveller • gb
4
Pros:

Good price and location - did the job.

Cons:

.

2026-07-25 • via Nuitee
X
Xenia • family_with_children • gb
1
2026-07-25 • via Nuitee
T
Teresa • solo_traveller • gb
8
A Great Hotel in Need of a Rethink.
Pros:

We use this hotel several times a year and really enjoy staying here. The rooms are clean, have T+ C provided, a TV and ensuite. It's excellently positioned for the harbour, the town, beach and Leas Cliff Hall. It takes a lot of unwarranted criticism. It's starting to get back on its feet after COVID and other situations. I recommend it.

Cons:

The last two visits this year I have had to get the police out for a safeguarding issue and for a fight in the grounds. These issues involved local people who are allowed to access the hotel bar and restaurant, and not residents. The guy at reception was no help whatsoever and there was only one security guard on duty- in this huge hotel, on a night when England was playing in the World Cup! The hotel management needs to reconsider its policy of allowing non residents to access its facilities or maybe make a small charge, as do some holiday camps. I am sure the coach companies who use this hotel would not be impressed.
This is my only complaint against what is basically a great hotel .

2026-07-25 • via Nuitee
K
Kamil • couple • gb
5
Ujdzie
Pros:

Lokalizacja

Cons:

Mewy wyjace dzien i noc za oknem, wszystko stare i wykladzina wygladala na bardzo brudna

2026-07-25 • via Nuitee
H
Hill • solo_traveller • gb
5
2026-07-25 • via Nuitee
S
Sandra • solo_traveller • gb
2
Dream night by seaside end up in a nightmare basement
Pros:

👎

Cons:

All of it... a bit over rated for what you get

2026-07-25 • via Nuitee
W
Wouter • couple • nl
5
Verrassend grappige authentieke omgeving.
Pros:

De prijs is oké.Beataalbaar en efficiënt. Leuke locatie.

2026-07-25 • via Nuitee
I
Ilona • family_with_children • gb
10
2026-07-25 • via Nuitee
J
jenny • solo_traveller • gb
10
2026-07-25 • via Nuitee
B
Bradley • family_with_children • gb
10
We had a lovely stay
Pros:

The traditional decor and friendly atmosphere was inviting.

2026-07-25 • via Nuitee
L
Liliana • solo_traveller • gb
8
Pros:

The position of the hotel it's just perfect! I like that they have a swimming pool as well and in the restaurant they have a place with toys for the kids.

Cons:

I think they would do better with little bit more cleaning. For example, when we checked it, our corridor from the lift to the room was very dirty...messy and no one cleaned it up in 5 days we have stayed there.

2026-07-25 • via Nuitee
O
Oksana • family_with_children • gb
9
2026-07-25 • via Nuitee
R
rima • extended_group • gb
10
2026-07-25 • via Nuitee
J
Jennifer • solo_traveller • gb
10
Great location
Pros:

Great location near the beach and perfect for an early ferry. Very spacious room.

Cons:

Car parking was a little tight.

2026-07-25 • via Nuitee
A
April • solo_traveller • gb
2
Awful
Pros:

the location

Cons:

It was run down, dirty,smelly, far too expensive for what it is. The fire alarm even went off at 2.30am

2026-07-25 • via Nuitee