The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (16207 reviews)
The Harbour , Folkestone , gb
+441303854500

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 16207 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
C
chhring • couple • gb
4
2026-07-11 • via Nuitee
C
Csaba K • solo_traveller • gb
2
2026-07-11 • via Nuitee
M
May • solo_traveller • gb
10
2026-07-11 • via Nuitee
T
tompsett • couple • gb
10
Love all improvements stayed several times over the years now at its best
Pros:

Location and facilities

Cons:

No issues at all

2026-07-11 • via Nuitee
D
Dionne • solo_traveller • gb
1
Awful place, awful staff and way too loud at night
Pros:

Location

Cons:

Extremely loud into early hours of the morning

Very limited parking so ended up having to pay for parking elsewhere

Staff unfriendly and unhelpful. I asked to leave and for a refund the entertainment 2 floors down was so loud I couldn’t sleep!

Kettle did not work

Wardrobe was dangerously unstable

2026-07-11 • via Nuitee
E
Elisabeth • solo_traveller • be
6
Jammer maar het had beter kunnen zijn.
Pros:

De locatie, dicht bij het strand.

Cons:

Een te groot hotel waar persoonlijk contact verloren is gegaan, waar ze wel vriendelijk maar gehaast zijn. Onpersoonlijk.

2026-07-11 • via Nuitee
R
Rukmani • couple • gb
6
2026-07-11 • via Nuitee
L
Luke • couple • gb
4
2026-07-11 • via Nuitee
L
Laura • extended_group • it
5
Camere datate, ma personale gentile e colazione ok.
Pros:

Personale non molto reattivo sulla chat di Booking ma molto disponibile in struttura.

Cons:

Struttura un po’ datata, specie nella zona delle camere. La nostra, trovandosi al quinto piano, aveva la finestra che per motivi di sicurezza si poteva aprire poco, e con il caldo eccezionale di luglio, in camera si soffocava. Buona e varia la colazione. Gentile il personale ma non siamo riusciti a parlare con la struttura attraverso la chat di Booking (non hanno mai risposto ai nostri messaggi).

2026-07-11 • via Nuitee
J
James • solo_traveller • gb
8
Another happy guest after a nice stay.
Pros:

Large room, decent water pressure for shower and bath. Bath in en-suite. Request for 2nd floor room accepted.

Cons:

Bit rough around the ages

2026-07-11 • via Nuitee
A
alan • solo_traveller • gb
10
Pros:

It's a basic hotel but in a great location

Cons:

I was hardly there but I couldn't fault it, it's a good base for getting around

2026-07-11 • via Nuitee
J
Jason • couple • gb
6
2026-07-11 • via Nuitee
A
Ashley • solo_traveller • gb
8
2026-07-11 • via Nuitee
S
Sharmaine • solo_traveller • gb
10
Amazing stay
Pros:

Perfect stay

Cons:

Nothing

2026-07-11 • via Nuitee
G
Gareth • solo_traveller • gb
8
2026-07-11 • via Nuitee
O
Oleksandr • solo_traveller • gb
10
Хороша ціна за проживання 👍
Pros:

Все чудово

2026-07-10 • via Nuitee
L
Lee • family_with_children • gb
3
2026-07-10 • via Nuitee
J
Joseph • solo_traveller • gb
8
Cheap, cheerful. Would stay again.
Pros:

Staff are really nice and helpful 🙂

Cons:

Nothing specific. It's a cheap and cheerful hotel on Folkestone sea front with entertainment most nights so not particularly quiet.

2026-07-10 • via Nuitee
M
Machhinder • solo_traveller • de
7
2026-07-10 • via Nuitee
A
Aimee • solo_traveller • gb
3
Short
Pros:

It was convenient for the euro tunnel

Cons:

Felt unsafe and it smelt of smoke

2026-07-10 • via Nuitee