The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (17408 reviews)
The Harbour , Folkestone , gb
+44 1303 854500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Location

Guest Reviews

6.6
Based on 17408 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
G
Gemma • family_with_children • gb
5
Lovely location. Was suitable for 1 night
Pros:

Location

Cons:

Some staff very rude
The hotel is very dated/ tired

2026-08-29 • via Nuitee
K
Kyle • solo_traveller • gb
1
Wouldn’t stay here if you paid me
Pros:

Nothing by far the worst hotel I’ve stayed in it was like a prison

Cons:

The cot had food left inside it and food smeared on the side of it, bath plug didn’t drain, nothing looked like it had ever been cleaned, in the lift the button panel was barely held together with a bit of tape stains all throughout the carpet, fan in cupboard thick with dust and extractor in bathroom. Wouldn’t ever stay here again

2026-08-29 • via Nuitee
B
Barbara • extended_group • de
2
2026-08-29 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-08-29 • via Nuitee
S
Sucha • family_with_children • gb
7
Folkstown and hotel was a lovely location
Pros:

Breakfast good yeah yes

2026-08-29 • via Nuitee
G
Gordon • solo_traveller • gb
9
Room Clean and Comfortable and Great Value
Pros:

Great location to stay before getting Le Shuttle the next day. Room clean and comfortable. Staff helpful.

Cons:

On site parking was full but plenty of nearby parking options, so not a problem.

2026-08-29 • via Nuitee
F
Fatima Ezzahra • solo_traveller • gb
5
Not bad because there are not many options in the city
Pros:

The best think about this hotel is the location very close to the beach .
The staff are nice and helpful.

Cons:

The rooms are very old and the furniture's.
The beds are uncomfortable you can feel the metal on your back .I Couldn't sleep the whole night .
And swimming pool 4£ adults and 3£kids which I find it not fear as the hotel wasn't that cheap plus the parking you have to pay 5£ per day and there is not much spaces available as the hotel so busy .
Needs lots of refurbishment .
We booked as a family two rooms and each of us was in different sides it was really difficult for us .

2026-08-29 • via Nuitee
A
Antonela • couple • gb
8
Pros:

I liked the property because it had balcony with sea view

Cons:

Very very very old!!!!

2026-08-29 • via Nuitee
R
Romano • family_with_children • it
6
Insomma! Un porto di mare
Pros:

La posizione, vicino a Dover e Canterbury, la camera grande e la possibilità di usufruire dei due ristoranti.

Cons:

La vasca in bagno non è proprio il massimo e il fatto di non avere un tappeto quando si usciva dalla doccia. La piscina a pagamento direi una pozza d’acqua freddissima spogliatoi piccoli e non pulitissimi! Lo scotch era il must utilizzato per rammendare la moquette per terra sua per il riattaccare il pannello dei pulsanti nell’ascensore.

2026-08-29 • via Nuitee
D
David • family_with_children • gb
6
2026-08-29 • via Nuitee
C
Catrin • extended_group • de
3
Stay anywhere else but here.
Cons:

The whole building needs URGENT renervation, the rooms were old, no air conditioning, the bathrooms were… a nightmare, not clean (!!) and horribly smelled like chlorine. The carpet floors were disgusting. The elevators nearly fall apart. The parking lot was completely full, so we had to park in the paid area across the street for over 22£ for the night.

2026-08-29 • via Nuitee
A
Anthony • solo_traveller • gb
7
Good enough for one night.
Pros:

It was cheap and cheerful. Room was clean. Hotel staff we interacted with were friendly and helpful.

Cons:

Beds are small and uncomfortable. It was stuffy in the room and a dodgy smell. However for a twin room at that price I won't complain too much. For one night it is adequate, not sure I could stay longer.

2026-08-29 • via Nuitee
J
Jonjo • solo_traveller • gb
10
2026-08-29 • via Nuitee
L
LAURA • family_with_children • gb
3
2026-08-29 • via Nuitee
T
Trevor • extended_group • gb
5
2026-08-29 • via Nuitee
K
Kevin • solo_traveller • gb
3
Pros:

The guy on reception when checking in was excellent apart from the surprise £5 parking fee.

Cons:

When we left the reception guy (different one) didn't even acknowledge our presence and the whole place smells really funky. In desperate need of a makeover......or rebuilding.

2026-08-29 • via Nuitee
M
Matthew • family_with_children • gb
4
Wouldn’t go back!
Pros:

Location

Cons:

Hallways smelt damp. Rooms were very basic. Toilet by main function ballroom was full of toilet roll. Swimming pool is aged and steps taped off as broken.

2026-08-29 • via Nuitee
A
Avril • extended_group • gb
6
Value for money with clean rooms and helpful staff
Pros:

Ethe location could not have been any better. The hotel was tired but was value for the money. Staff were all pleasant and helpful. The room was tired and dated but clean and comfortable apart from the window having a safety lock preventing it being opened more than 5inches which was for safety reasons but in the heat it was not enough. Maybe a solution to protect the opening but allowing the windows to be fully opened needs to be accomplished. I would definitely return.

Cons:

It needs updating in decor. The windows need to be adjustable in opening

2026-08-29 • via Nuitee
L
Lisa Hall • couple • gb
7
Pros:

Breakfast and evening meal very nice.

Cons:

I thinkthere should be a strong present security as we sat in bar and a family of gypsies with their son riding his bike and leaving lying on the floor staff said nothing and bad language was very bad in the bar and at the entrance and never told to stop unfortunately

2026-08-28 • via Nuitee
T
tombola_1 • solo_traveller • gb
2
Room condition
Pros:

Very poor condition
Tables and chairs broken
Its stank
Very bad

Cons:

Condition of the room

2026-08-28 • via Nuitee