The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (17408 reviews)
The Harbour , Folkestone , GB
+44 1303 854500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Location

Guest Reviews

6.6
Based on 17408 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
K
Kevin • couple • de
5
Pros:

Gut gelegen am Strand.

Cons:

10£ pro Hund plus 50£ Kaution. Spielautomaten in der Lobby finde ich persönlich nicht sehr einladend.

2026-09-19 • via Nuitee
D
Diaconu • couple • gb
10
Pros:

I won £20 on the slots game casino, and they refused to give me my money .
I'm very disappointed. Staff came to speak with me, and that lady was very rude.

2026-09-19 • via Nuitee
L
Ladykay64 • solo_traveller • gb
6
Pros:

Location

Cons:

The cockroach 🪳

2026-09-19 • via Nuitee
M
Mihaela • solo_traveller • ro
10
2026-09-19 • via Nuitee
G
Gemma • family_with_children • gb
5
short and sweet
Pros:

We literally arrived late at night and left early in the morning. We did not have much interaction with staff and did not use any of the facilities other than the car park which we could not use because it was full. I did like the fact that there was a fridge, coffee making facilities and a fan in the room.

Cons:

when we arrived we made our way to reception, there were 3 maybe 4 members of staff at the desk and it took a good few minutes for anyone to acknowledge us. No one even looked up, I appreciate they may have been busy but a quick, "we'll be with you in a sec" would have really been appreciated. It had been a long journey.

2026-09-19 • via Nuitee
K
Kerry • couple • gb
7
For the money I paid it was very basic nothing out of the ordinary, and also a cashless hotel not good
Pros:

Location and music avent

Cons:

No glass for water not much tea and coffee or milk , for a sea view I thought it was a bit bland, also the door didn’t shut so came back with my door open luckily I was on the end .

2026-09-19 • via Nuitee
T
Thavasingam • family_with_children • gb
8
2026-09-19 • via Nuitee
M
MARGARET • couple • gb
4
Ok for the cost
Pros:

The food

Cons:

Tired. Too many guests slot machines etc. Lack of parking.

2026-09-18 • via Nuitee
F
frederick • solo_traveller • fr
9
Cant wait for my winter stay in December.
Pros:

I stay at the Grand Burstin twice a year. Always enjoy the stop there,plenty to do and places to visit.

Cons:

Nothing in or around the hotel disturbs me.At 73 years old,i feel safe to walk around the area,very comforting these days.

2026-09-18 • via Nuitee
N
Natalie • couple • gb
1
2026-09-18 • via Nuitee
D
Donna • couple • gb
6
Lovely stay but apart from bed
Pros:

Lots of entertainment lovely service

Cons:

Omg the beds are lumpy and so uncomfortable my back and partners still recovering

2026-09-18 • via Nuitee
R
Richard • solo_traveller • gb
1
Don't ever visit
Pros:

Nothing

Cons:

Overflowing car park, cars blocked in and unablw to leave exterior tired, not great first impression, interior even worse, poor service from desk staff, tired, dilapidated reception, broken vending machines, people asleep in waiting area, random life acess, unsafe lift door closure, rubbish on stairwell, room was a travesty, no comparison with website images and the fridge didn't work

2026-09-18 • via Nuitee
M
Marco • extended_group • nl
3
After a long journey, terrible beds and there was absolutely no hot water. I had to shower with cold
Pros:

Great location

Cons:

No hot water
Bed was terrible

2026-09-18 • via Nuitee
W
Wallington • couple • gb
10
2026-09-18 • via Nuitee
S
Sam • family_with_children • gb
4
2026-09-17 • via Nuitee
A
Alex • family_with_children • gb
5
2026-09-17 • via Nuitee
P
Parks • solo_traveller • gb
6
Pros:

Where the hotel is sited

Cons:

The shower.would not work properly and not enough parking spaces

2026-09-17 • via Nuitee
B
BERNARD • couple • gb
10
2026-09-17 • via Nuitee
T
Tania • solo_traveller • gb
7
2026-09-17 • via Nuitee
S
Sakhabuth • solo_traveller • gb
1
2026-09-17 • via Nuitee