The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (15905 reviews)
The Harbour , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 15905 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
9
917lynne • Solo travel
4
Britannia Hotel Pricing.
Pros:

I have stayed at many Brittania Hotels... and this time at the Grand Burstin i am utterly shocked in them changing an extra £15 pn on my single Bedded Room as a Single Supplement for a Single Person... in total this trip is £45.00...
In September it looks like the same is happening at the Carrington House Hotel where I have a Single Room booked and they charging an extra £20 pn for a Single Bed in a Single Room uping the cost by another £60.00...
Absolutely discussed....

2026-06-13 • via Tripadvisor
L
Lisa • extended_group • gb
7
Really nice
Pros:

Location

Cons:

Mattress was quite lumpy

2026-06-13 • via Nuitee
G
Gemma • solo_traveller • gb
3
Pros:

Location is perfect lots to do at the harbor and right next to beach. Loved the evening entertainment so much fun.!

Cons:

Having to pay extra for parking at the hotel that you paid to stay at. You have to pay to use the swimming pool which is unfair. The arcades are very outdated and most of the machines didn't work and just took our money, when we asked the staff for help with it we were told there was nothing they could do until someone else was there the next morning and no one was, so we lost our money on the machines.the rooms were very outdated, our window in our room was broken and we had a wind whistling through all night with a breeze you could just push it and it opened, also our door didn't lock from the inside so our toddler just kept opening the door and running into the hallways, we had to block the from the inside with his pram. The bed was the hardest most uncomfortable bed I've ever slept in, the bunk beds were so squeaky every time my son moved in the night it woke everyone up,

2026-06-13 • via Nuitee
J
Jan • extended_group • gb
4
2026-06-13 • via Nuitee
T
Tatiana • solo_traveller • gb
8
Pros:

Proximity to the tunnel

Cons:

Needs renovation

2026-06-13 • via Nuitee
M
Maria • couple • nl
6
Middelmatig
Pros:

Het ontbijt was prima

Cons:

De verouderde hotelkamer erg basic

2026-06-13 • via Nuitee
D
David • solo_traveller • gb
6
Rather a run down hotel
Pros:

It's right by the beach

Cons:

Very dated and grubby looking.

2026-06-13 • via Nuitee
S
Spurr • solo_traveller • gb
1
Pros:

Never got any sleep at night there was a couple fighting most of the night, police arrived to calm it down security would not come and sort it out. Room wasn't clean no quilt cover on the duvet.

Cons:

Everything

2026-06-13 • via Nuitee
H
H275WCjohnh • Friends getaway
4
Not so good on the food front..
Pros:

This wasn't the first time we had stayed at this hotel but I can honestly say it was the worst when it came to the food. Our stay was for 3 nights, arriving Fri and leaving Mon. There are two restaurants to eat in, the Harbour and the Victoria, the latter being for those staying in a premier room which we have always booked, although on one occasion one wasn't available and a normal room was so small. On our first night (Friday) we came down at 18.00 being told that was when it opened only to find it had opened earlier and there was already a queue waiting for a table. After a 15 minute wait we decided to eat in the Harbour, although the food is exactly the same the restaurant resembles a works canteen or an old holiday camp dinning area unlike the Victoria which isn't like that. However, we did receive complimentary drinks as an apology. So back to the food. Each night we had the same choices when it came to cold desserts, trifle, jelly, and a chocolate sponge thing. On the Sunday one of our party came down a little later than us at 9.40 and was told there were no more fried eggs (restaurant closes at 10am) the same thing happened on Monday morning when there were no fried eggs at all and everyone was complaining. I know its hard to keep food pipping hot at a buffet without it then overcooking but some of the food was warm at best. The sunday carvery was probably the best days food. The lifts also kept breaking down and on one occasion only 2 of the four were operating and being the housekeeping staff have to use them as well, meant a long wait sometimes. I can honestly say the food had been a lot better on previous visits, after all everyone has bad days and we will return again next year.

2026-06-12 • via Tripadvisor
S
Sanita • solo_traveller • gb
10
Pros:

I m really enjoy my time ,also my pets love this place particularly balcony :) feel super relax, staff is very helpful. Lovely breakfast. I m super happy , definitely visit again.

Cons:

Unfortunately I didn't see anything what I don't like it . room is little bit back dated but I love it. 💕

2026-06-12 • via Nuitee
M
Martin • solo_traveller • gb
1
Terrible
Pros:

Nothing

Cons:

The whole place is falling apart!

Lights in the room not working some flickering then all lights going off, there was a smell of cannabis in the hallway, lifts out of service, fire alarms falling out of the ceiling I can safely say to avoid and this is the worst place I’ve ever stayed

2026-06-12 • via Nuitee
G
Gwladys • solo_traveller • fr
10
agréable
Pros:

j'ai tout aimé, l'emplacement, le rapport qualité prix, la chambre spacieuse, la bouilloire, le café dans la chambre

Cons:

je n'avais pas la vue sur la mer et l'immeuble a besoin d'être défraichit

2026-06-12 • via Nuitee
T
Tomasz • solo_traveller • pl
9
Pros:

Lokalizacja i obsługa
⁹

Cons:

Wszystko ok

2026-06-12 • via Nuitee
J
john • solo_traveller • gb
10
Pros:

Vfm...great location

2026-06-12 • via Nuitee
K
Keith • solo_traveller • gb
7
It fitted my needs perfectly
Pros:

Parking was safe

2026-06-11 • via Nuitee
S
Scott • solo_traveller • gb
9
Pros:

All of it

Cons:

Kids bunk beds was very wobbly

2026-06-11 • via Nuitee
C
Christine • solo_traveller • gb
5
Pros:

Good location

Cons:

Food wasn't up to much

2026-06-11 • via Nuitee
D
David Hammonds • solo_traveller • de
8
Good option if catching an early Le Shuttle
Pros:

Good location right on the harbour and 15 minutes from Le Shuttle

Bedroom room was clean and well maintained.

Plenty of options for food at the hotel.

Breakfast buffet was great

Dogs allowed (£10)

Cons:

Bathroom tired.
Parking was full and people seemed to be parking anywhere. (There is a public car park across the road (£22 for 24 hours)

2026-06-11 • via Nuitee
V
Valentina • couple • gb
7
2026-06-11 • via Nuitee
A
ann • solo_traveller • gb
8
Pros:

Comfortable quiet hotel, great location private carpark

Cons:

Food stopped a little early in restaurant

2026-06-10 • via Nuitee