The Royal Harbour Hotel

Room small and cramped. No drinks etc to

Parking was additional & no breakfast was included (both mentioned on the listing but worth noting given the relatively high cost of the accommodation). Some bottled water would have been appreciated.

Said free toiletries but only a small bar of soap so had to go buy some

Kamers zeer klein, parkeren groot proleem, geen faciliteiten , zoals drankje en ontbijt.

Una pena que no sirvan desayunos. El salón y las vistas invitan a quedarse.

Although the room was clean, no toiletries other than a small soap was available and quite basic for the money charged

The shower was either scorching hot or freezing cold and the shower screen leaks so the whole bathroom floor became a puddle. The TV didn’t work and the bed was far too soft.

I wanted rooms close together and sent a message of such when booking in about April this year. I also rang and left a message (on an American answerphone system) about a week before our visit, to mention again my mother's lack of mobility (she is 89) and rooms being close together. I did not get any response to the call, but did receive a text message on arrival day which was pretty much these are your rooms as you booked them. Unfortunately, it was not how I thought I had booked them as I was told one room, mine, was in a separate building, that I was totally unaware even existed. It was not apparent when booking. I was under the impression my son was on the top floor, I was on the second and my mother on the first. My son and my mother were on those floors but I was in the building 3 doors away, I was told this was what I booked and so that was how it would be. It was not worth arguing - we were only there a night. My room was good, but my mother's was tiny as was my son's. They have increased the number of bedrooms by decreasing the majority of room sizes by half (we went a long time ago and I thought all balcony rooms would be large - my poor Mum was not pleasantly surprised as I hoped she would be). The decor is good though. There were no drinking facilities in my hotel and only tea and coffee available at the main hotel on the ground floor. In fact this was the only communal space to relax away from your room, my part of the hotel had none. It is indeed a 2 star hotel in that you get your, brightly decorated, clean room and that is it apart from soap in the bathroom. I would have been so pleased to see they stretched to a bottle of water in each room as it is essential at night to drink water. Nice chap greeted us.

The hotel was not an hotel just an upclassed guest house. We was moved from the hotel to a house this was a low class guest house . The room was very tiny the bed so small and uncomfortable , we also checked out a day early because it was that bad .

Steps will be a challenge for those less able

Not really a hotel. More of a guest house.
No staff available during the evening- communication is encouraged via WhatsApp.
No lift for a 3 storey property only several flights of incredibly steep and narrow stairs which means several trips if you have baggage.
A very cheap, thin and uncomfortable mattress resulted in a terrible nights sleep and sore back the following morning. Over priced when considering the lack of facilities, staff and attention to the most aspect of a hotel room.

No service from staff, room extremely tiny

We were at the top so there were a lot of stairs, but this can't be helped with large Georgian townhouse

There was nothing to dislike about the property - it was gorgeous.