Comfort Suites Independence - Kansas City

Hotels
•
Comfort Suites
8.8 (462 reviews)
19751 East Valley View Parkway , Independence , us
+1 816-313-8891

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast options
Cons:
Cleanliness issues
Cold pool and closed amenities
Inconsistent service quality

Categories

Cleanliness
7.63
Several negative comments about room cleanliness including mold, dirty floors, and unclean bathrooms.
Service
9.6
Generally positive comments about staff being helpful and friendly, despite some instances of poor service.
Location
9.64
Multiple reviews mention good location, proximity to restaurants, and convenience.
Room Quality
8.59
Room quality received mixed reviews with comments on comfort but also issues like crickets and maintenance problems.
Amenities
8.12
Mixed feedback on amenities, with some issues noted like the hot tub being closed and the pool being cold.
Value for Money
8.58
Some reviews indicated perceived overpricing for the quality received but overall decent for the area.
Food and Beverage
9.13
Breakfast options were generally well-received, indicating good value.
Overall Experience
9.1
A mix of satisfaction and disappointment; however, a willingness to return indicates reasonable overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel is strategically located near major sports complexes, shopping centers, amusement parks, hospitals, and various entertainment venues in Independence, MO. Guests can easily explore popular attractions like the Truman Sports Complex, Worlds of Fun, and historical sites such as the National Frontier Trails Museum.

Amenities for a Comfortable Stay
Guests at Comfort Suites can enjoy complimentary high-speed internet, free breakfast with a variety of hot and cold items, an exercise room, indoor pool, and hot tub. The hotel also offers guest laundry facilities, a business center, and a meeting/activity room for events.

Spacious Rooms with Modern Features
Each room at the hotel provides a comfortable stay with a separate sitting area, flat-panel TV, refrigerator, microwave, and other convenient amenities. Whether for business or leisure, Comfort Suites ensures a relaxing and enjoyable experience for all guests.

Book your stay at Comfort Suites now for a memorable and convenient visit to Independence, MO!

Important information:

Please note all guests must be 21 or older to check into this hotel.

Our Pool and Hot Tub are currently closed for renovations until further notice. We apologize for any inconvenience this may cause and thank you for your patience and understanding during this time as we work to improve the amenities you love.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 462 reviews
Cleanliness: 7.63
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.1
K
KuroShojo • solo_traveller • us
10
A great getaway
Pros:

It was clean, check in/check out was easy, and it was comfortable and peaceful.

2026-07-25 • via Nuitee
T
Tamara • couple • us
10
2026-07-22 • via Nuitee
F
fdvera01 • solo_traveller • us
5
Everything was great except the bathroom floor, soap dish and room carpet
Pros:

I liked the location, price not to bad and the staff was very friendly and accommodating. The breakfast was actually pretty good. Eggs,sausage biscuits and gravy, waffles, juices, cereal bagels, bread, fresh fruit and some other stuff as well.

Cons:

The bathroom floor had hair all over eww, the lower soap holder underneath had a bunch of mold nasty, the room carpet seemed clean at first until wife got in shower, dirty and hair came oft the bottom of her feet also nasty, red stain on carpet next to nightstand and bed, the room phone din't work kept making a guad awful cracking noises from the speaker so I disconnected it, had to go to the front desk to complain since phone didn't work. Told the young gentleman at the desk about everything wrong in my room. Unfortunately no one was there to clean or room or fix our phone since everyone had gone home for the day. Next morning talked to an older gentleman at the desk about our room he scheduled the housekeeper to come clean or room and bathroom again and also nformed me to unplug the phone since no one has ever fixed them cause everyone uses their cell phones. Not sure how that works when your trying to get ahold of the front desk.

2026-07-21 • via Nuitee
D
Dianna • solo_traveller • us
10
Pros:

The staff member that night his name was Lance he was very nice and kind and funny.he was very helpful.

2026-07-21 • via Nuitee
D
Dianna • solo_traveller • us
10
2026-07-21 • via Nuitee
L
Lawrence • couple • us
6
One and done for Comfort Suites.
Pros:

Centrally located close to destination areas

Cons:

Hot tub did not work/ out of service.
Continental Juice Machine out of order
Facility only cleans room every three days

2026-07-17 • via Nuitee
B
Brown • family_with_children • us
8
Quiet, comfortable and friendly staff.
Pros:

Quiet, away from interstate noise. No other businesses super close. Comfortable beds, plenty of towels. Room was much bigger than expected with two beds and a couch. Breakfast was great.

Cons:

Pool was freezing cold. I traveled with a five year old grandson and chose a motel with a pool so he would be occupied in the evening. They should have informed us pool wasn’t heated and I would have found a different activity.

2026-07-12 • via Nuitee
K
Kaley • family_with_children • us
8
Pros:

Room was beautiful, food was very good, staff was amazing.

Cons:

Air in the room didn't work well so it was quite warm.

2026-07-06 • via Nuitee
A
Andrea • extended_group • co
10
2026-07-05 • via Nuitee
M
Melisa • couple • us
7
Ok
Pros:

The location was very convenient. We were in town for a FIFA World Cup match, and the hotel was well located with easy access while still being away from the heavy traffic and noise. The rooms were also very large and spacious, which we really appreciated.

Cons:

The property is clearly showing its age. The elevator seemed like it needs maintenance, and the rooms felt outdated. Although the rooms are spacious, the carpet had a strong musty smell, almost like humidity. We had to keep the air conditioning running at a colder temperature to help with the odor, but unfortunately the AC was very loud. We also noticed hairs and a few stains on the blankets, which was disappointing. In addition, we found belongings left behind by a previous guest underneath the couch, making it seem like the room had not been cleaned thoroughly before our arrival.
Overall, the hotel has a great location and generous room sizes, but it could really benefit from renovations and more attention to cleanliness.

2026-07-05 • via Nuitee
V
Virginia • couple • us
10
Very nice property
Pros:

Great location. Good parking. Professional and accommodating staff. Very good breakfast. Very clean room. Comfortable bed. Lots of towels.

Cons:

Initially bathroom sink had low volume of flowing water and the shower fixture was somewhat difficult to use.

2026-07-02 • via Nuitee
9
9irvGL#IECHo • family_with_children • il
6
Cons:

Didn’t feel very clean, there were big wasp nests in the window, in the bath where the little shells (shelves) there was water in that from before we got to the room. Overall for the price we paid this was really not a bad room.

2026-07-01 • via Nuitee
S
Santiago • solo_traveller • co
9
2026-06-29 • via Nuitee
J
Jackie • family_with_children • us
7
Good overall due to solid room and amazing breakfast. Good front desk staff.
Pros:

Quiet, large, comfortable rooms. Amazing breakfast.

Cons:

Hot tub broken, pool seemed uncleanly

2026-06-25 • via Nuitee
F
Fernanda • couple • us
8
2026-06-20 • via Nuitee
C
Chad • couple • us
10
2026-06-11 • via Nuitee
M
Michael • couple • us
3
Disappointed
Pros:

Location

Cons:

No hot water, only a few tv channels worked, door to bathroom would not close, room never got cleaned by housekeeping, no shampoo.

2026-06-08 • via Nuitee
B
Bruce • family_with_children • us
6
Cons:

Toilet was not properly secured and wobbled excessively. No hot water at times. TV channels stopped working on 3rd night

2026-06-05 • via Nuitee
A
Andrea • family_with_children • us
10
2026-05-31 • via Nuitee
A
Andrea • family_with_children • us
10
2026-05-31 • via Nuitee