Comfort Suites Independence - Kansas City

Hotels
•
Comfort Suites
8.8 (474 reviews)
19751 East Valley View Parkway , Independence , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast options
Cons:
Cleanliness issues
Cold pool and closed amenities
Inconsistent service quality

Categories

Cleanliness
7.63
Several negative comments about room cleanliness including mold, dirty floors, and unclean bathrooms.
Service
9.6
Generally positive comments about staff being helpful and friendly, despite some instances of poor service.
Location
9.64
Multiple reviews mention good location, proximity to restaurants, and convenience.
Room Quality
8.59
Room quality received mixed reviews with comments on comfort but also issues like crickets and maintenance problems.
Amenities
8.12
Mixed feedback on amenities, with some issues noted like the hot tub being closed and the pool being cold.
Value for Money
8.58
Some reviews indicated perceived overpricing for the quality received but overall decent for the area.
Food and Beverage
9.13
Breakfast options were generally well-received, indicating good value.
Overall Experience
9.1
A mix of satisfaction and disappointment; however, a willingness to return indicates reasonable overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel is strategically located near major sports complexes, shopping centers, amusement parks, hospitals, and various entertainment venues in Independence, MO. Guests can easily explore popular attractions like the Truman Sports Complex, Worlds of Fun, and historical sites such as the National Frontier Trails Museum.

Amenities for a Comfortable Stay
Guests at Comfort Suites can enjoy complimentary high-speed internet, free breakfast with a variety of hot and cold items, an exercise room, indoor pool, and hot tub. The hotel also offers guest laundry facilities, a business center, and a meeting/activity room for events.

Spacious Rooms with Modern Features
Each room at the hotel provides a comfortable stay with a separate sitting area, flat-panel TV, refrigerator, microwave, and other convenient amenities. Whether for business or leisure, Comfort Suites ensures a relaxing and enjoyable experience for all guests.

Book your stay at Comfort Suites now for a memorable and convenient visit to Independence, MO!

Important information:

Please note all guests must be 21 or older to check into this hotel.

Our Pool and Hot Tub are currently closed for renovations until further notice. We apologize for any inconvenience this may cause and thank you for your patience and understanding during this time as we work to improve the amenities you love.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Aug 31, 2026 until Mon, Sep 14, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 474 reviews
Cleanliness: 7.63
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.1
T
Tasha • family_with_children • us
7
Cons:

Front desk Clark was very rude

2026-09-17 • via Nuitee
D
Dinnan • couple • us
7
2026-09-16 • via Nuitee
M
Marvin • couple • us
10
2026-09-13 • via Nuitee
E
Erica • solo_traveller • us
9
Pros:

The king suite was amazing. It was very spacious and comfy. The room was clean, bathroom was clean (with great water pressure in the shower), and the breakfast was hot and delicious! Would recommend staying here!!

Cons:

There was a beetle in the bathroom, but that's expected, I feel, in the summer time.

2026-09-13 • via Nuitee
C
Cecilia • solo_traveller • us
8
2026-09-05 • via Nuitee
D
Daniel • extended_group • us
7
Did the job but could use some practical improvements of bathrooms
Pros:

Good location, free water with lemon, AC worked great and beds were nice.

Cons:

Shower initially wasn’t clean, but they gave us a new room. That new room the exhaust fan didn’t work, the water pressure was bad and the sink water didn’t get hot.

2026-09-04 • via Nuitee
K
Kelly • family_with_children • us
3
2026-09-03 • via Nuitee
N
Nick • family_with_children • us
5
It was ok.
Pros:

Convenient

Cons:

The pool was out of order. The ac didn’t work properly, So we changed rooms.

2026-09-01 • via Nuitee
L
Leslie • couple • us
10
Nice hotel close to KC sports ⚽️ 🏈
Pros:

Room and bed comfortable. Breakfast was good.

Cons:

Lobby had an odd smell.

2026-08-27 • via Nuitee
M
Motes • solo_traveller • us
10
Pros:

Check in was easy

Cons:

The bed was not as comfy as home

2026-08-23 • via Nuitee
N
Nigar • couple • us
10
2026-08-19 • via Nuitee
A
Adam • solo_traveller • us
1
Nasty. Wouldn't recommend
Pros:

Seemed to be in a decent location. Kind of "hidden" off the road. Gps directions feel like you're going to a restaurant, then the hotel is behind the restaurant

Cons:

Checking in, the staff seemed uninterested in doing her job. We got to the room, adjusted the temperature and left to go to a baseball game. When we got back, there was no hot water, so we decided to just go to bed. Upon removing sheets we find little black bugs all over the bed and about a dozen hairs on the bed. That was the end. We gathered our stuff and reported to the front desk that we were leaving. This kid was better than the first girl, but still seemed like we were bothering him.

2026-08-13 • via Nuitee
S
Sasha • family_with_children • us
6
2026-08-10 • via Nuitee
K
KuroShojo • solo_traveller • us
10
A great getaway
Pros:

It was clean, check in/check out was easy, and it was comfortable and peaceful.

2026-07-25 • via Nuitee
T
Tamara • couple • us
10
2026-07-22 • via Nuitee
F
fdvera01 • solo_traveller • us
5
Everything was great except the bathroom floor, soap dish and room carpet
Pros:

I liked the location, price not to bad and the staff was very friendly and accommodating. The breakfast was actually pretty good. Eggs,sausage biscuits and gravy, waffles, juices, cereal bagels, bread, fresh fruit and some other stuff as well.

Cons:

The bathroom floor had hair all over eww, the lower soap holder underneath had a bunch of mold nasty, the room carpet seemed clean at first until wife got in shower, dirty and hair came oft the bottom of her feet also nasty, red stain on carpet next to nightstand and bed, the room phone din't work kept making a guad awful cracking noises from the speaker so I disconnected it, had to go to the front desk to complain since phone didn't work. Told the young gentleman at the desk about everything wrong in my room. Unfortunately no one was there to clean or room or fix our phone since everyone had gone home for the day. Next morning talked to an older gentleman at the desk about our room he scheduled the housekeeper to come clean or room and bathroom again and also nformed me to unplug the phone since no one has ever fixed them cause everyone uses their cell phones. Not sure how that works when your trying to get ahold of the front desk.

2026-07-21 • via Nuitee
D
Dianna • solo_traveller • us
10
Pros:

The staff member that night his name was Lance he was very nice and kind and funny.he was very helpful.

2026-07-21 • via Nuitee
D
Dianna • solo_traveller • us
10
2026-07-21 • via Nuitee
L
Lawrence • couple • us
6
One and done for Comfort Suites.
Pros:

Centrally located close to destination areas

Cons:

Hot tub did not work/ out of service.
Continental Juice Machine out of order
Facility only cleans room every three days

2026-07-17 • via Nuitee
B
Brown • family_with_children • us
8
Quiet, comfortable and friendly staff.
Pros:

Quiet, away from interstate noise. No other businesses super close. Comfortable beds, plenty of towels. Room was much bigger than expected with two beds and a couch. Breakfast was great.

Cons:

Pool was freezing cold. I traveled with a five year old grandson and chose a motel with a pool so he would be occupied in the evening. They should have informed us pool wasn’t heated and I would have found a different activity.

2026-07-12 • via Nuitee