Royal Victoria Hotel

Hotels
7.1 (4437 reviews)
Lungarno Pacinotti 12 , Pisa , it

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Historical ambiance
Friendly staff
Excellent location
Unique experience
Cons:
Cleanliness issues
Old room quality
Noise disturbances

Categories

Cleanliness
6.18
Multiple mentions of cleanliness issues such as dust and old bathrooms.
Service
8.15
Consistently praised across multiple reviews for friendly and professional staff.
Location
8.69
Frequent mentions of excellent location and convenience.
Room Quality
6.14
Mixed reviews with references to old and poorly maintained rooms.
Amenities
7.17
Amenities are acceptable, though some comments mention outdated items.
Value for Money
6.63
Perceived as reasonable due to history and location despite some drawbacks.
Food and Beverage
7.18
Breakfast is generally enjoyed, but some felt more variety could be offered.
Overall Experience
6.65
A mix of historical charm and modern expectations leading to a varied overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:55

Property Description

Historic Charm and Prime Location

Located in the heart of Pisa's historic center, The Royal Victoria offers stunning views of the River Arno and is just a stone's throw away from the iconic Leaning Tower.

Shopping, Dining, and Culture at Your Doorstep

Surrounded by medieval streets, guests can enjoy a plethora of shopping and dining options while being in close proximity to various university faculties for a touch of academic charm.

Elegance and Comfort Since 1837

With a legacy dating back to 1837, The Royal Victoria boasts a selection of elegant and stylish rooms, complemented by a generous buffet breakfast and the convenience of a private garage.

Experience the timeless allure of Pisa at The Royal Victoria - book your stay now for an unforgettable getaway.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSA

Location

Guest Reviews

7.1
Based on 4437 reviews
Cleanliness: 6.18
Service: 8.15
Location: 8.69
Room Quality: 6.14
Amenities: 7.17
Value for Money: 6.63
Food and Beverage: 7.18
Overall Experience: 6.65
S
SABINE solo_traveller fr
7
Pros:

Personnel accueillant, disponible, réactif.
Hôtel de style ancien qui a du charme.

Cons:

Malgré les efforts du personnel la climatisation n'a fonctionné qu'un court instant. De fait la nuit avec la chaleur a été difficile. La douche aurait également besoin d'un coup de neuf.

2026-08-15 via Nuitee
C
Castellino solo_traveller it
8
2026-08-15 via Nuitee
A
Avagyan couple am
8
2026-08-14 via Nuitee
V
Valerie couple fr
6
Hôtel de passage pour visiter la ville
Pros:

Hôtel dans son jus et la déco top
Consigne de nos bagages le temps de visiter La tour de Pise petit déjeuner au top

Cons:

Rien

2026-08-14 via Nuitee
A
Anabari family_with_children fr
8
Pros:

Vieille batisse trés typique d'Italie chambre calme. Nous vous attendez pas à une salle de bain moderne

Cons:

Le parking trés petit et à reserver en avance

2026-08-14 via Nuitee
J
Jade couple fr
8
J’avais très peur des punaises de lit vu les avis récents mais nickel aucun problème après inspection, effectivement trè
2026-08-13 via Nuitee
M
Martin family_with_children de
10
Ein tolles Erlebnis
Pros:

Perfekte Lage, sehr nettes Personal, mit viel Liebe eingerichtet, eine Reise ins viktorianische Zeitalter - einfach ein Erlebnis

2026-08-13 via Nuitee
E
Ernesto solo_traveller it
4
Deluso
Pros:

Solo la posizione

Cons:

Praticamente polvere dappertutto, tv e mini frigo non funzionanti, e pistrelle scollate.

2026-08-13 via Nuitee
C
Cyril family_with_children fr
8
Séjour agréable. Personnel très agréable.
Pros:

Le côté vintage de l’hôtel.

Cons:

La climatisation faible.

2026-08-12 via Nuitee
B
Boubker couple fr
1
Pros:

Proche du centre ville.

Cons:

Très mauvaise expérience pour une seulel nuit. Chambre (n206) très bruyante et présence de punaises de lit, avec des piqûres et une réaction cutanée importante qui m’a obligé à me rendre à l’hôpital. J’ai malheureusement dû commencer mon séjour en Italie dans ces conditions, sans pratiquement dormir.

La réponse de l’établissement a été très décevante et, à mon sens, de mauvaise foi : malgré les photos et les éléments fournis, ils ont contesté le problème au lieu d’assumer la situation et de proposer une solution satisfaisante.

Hygiène, bruit et gestion de la réclamation inacceptables. Je déconseille fortement cet établissement.

2026-08-12 via Nuitee
L
Laura couple ae
6
Good for one night, not longer
Pros:

Location

Cons:

The whole place was roasting
Breakfast was really poor

2026-08-12 via Nuitee
F
francesco solo_traveller it
8
2026-08-12 via Nuitee
P
Pauline couple fr
10
Impeccable
Pros:

La décoration
La gentillesse du personnel
C’est un réel musée
Petit déjeuner copieux et localisation impeccable

Cons:

Si un petit point négatif c’est le bruit dans le chambre vue rivière prévoir des boules quies pr bien dormir

2026-08-12 via Nuitee
V
Valentina couple it
9
2026-08-11 via Nuitee
C
Cupcake16 solo_traveller ie
10
2026-08-11 via Nuitee
L
Laetitia couple fr
8
2026-08-10 via Nuitee
M
Münt couple ee
1
Never ever visit this hotel
Cons:

DO NOT EVER STAY AT THIS HOTEL!

Absolutely shocking experience. Just days before my stay, I found multiple very recent reviews reporting bed bugs, including photos of guests covered in bites. I immediately contacted Booking.com to request a free cancellation, but it was refused.

The hotel was even worse. They took my money directly from my card, ignored my repeated emails, and when I called, they simply hid behind their “cancellation policy”. No empathy, no proper response, no attempt to resolve the situation.

In my opinion, the hotel should have been the one calling me and saying: “Please do not come, we are currently dealing with bed bug reports.” Instead, they said nothing, took my money and left me to discover the situation myself. That says everything about how little they care about their guests.

Instead of enjoying my vacation, I had to waste my time repeatedly contacting the hotel and Booking.com trying to solve a problem that should never have been mine to deal with.

The attitude and customer service were absolutely unacceptable.

If you care about hygiene, your money and your peace of mind, DO NOT GO TO THIS HOTEL — NEVER.

2026-08-10 via Nuitee
V
Veena solo_traveller gb
5
Interesting place
Pros:

Location was brilliant. View from room. Good base for exploring.

Cons:

Air conditioning was not working and couldn't be resolve to a good standard, considering weather was hot. Had to empty the water from unit ourselves! But engineer was friendly and empathetic.

2026-08-10 via Nuitee
L
Lars family_with_children no
5
Et hotell som har et stort behov for restaurering. Personalet var veldig hyggelige og hjelpsom.
Pros:

Veldig bra beliggenhet på hotellet. Et hotell med stort potensiale.

Cons:

Frokosten var veldig enkel, uten noe særlig utvalg. Eggene var overkokte (de hadde grå ring rundt eggeplommen) og det var ikke kjøledisker for melk, juice og youghurt og pålegg. Når det er såpass varmt så burde kjøling være en selvfølge. Rommet var støvete og airconditionanlegget, som fungerte svært dårlig, hadde et tykt lag med støv på støvfilteret (potensiell helserisiko). Avtrekksviften på badet var veldig svak og toalettet var løst (ikke festet i gulvet). Stengeknappen for avløpet til vasken på badet var også defekt slik at vannet ikke rant ut av seg selv. Vi har lest andres erfaringer med dette hotellet der det ble påstått at det er veggdyr på hotellet. Vi opplevde ikke dette under vårt besøk.

2026-08-10 via Nuitee
E
Elaine couple ie
10
2026-08-09 via Nuitee