Casa Doña Susana

Hotels
8.4 (293 reviews)
Manuel M Dieguez 171 , Puerto Vallarta , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Tour desk
Solarium
Non-smoking throughout
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Review Highlights

Pros:
Great location
Charming decor
Cons:
Dated rooms
Unsatisfactory service during checkout
Health issues from food

Categories

Cleanliness
8.33
Some rooms were dated and needed updating.
Service
9.1
Some polite staff interactions, but negative experience during checkout.
Location
9.34
Great location and easy access to beach facilities.
Room Quality
7.79
Mixed reviews; some rooms are very dated.
Amenities
8.82
Good access to pool and beach, though breakfast was lacking.
Value for Money
8.68
The rate seemed fair, but service expectations were not met.
Food and Beverage
6.33
Serious health issues reported from all-inclusive dining.
Overall Experience
8.8
Charming experience overall but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:36

Property Description

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.4
Based on 293 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.68
Food and Beverage: 6.33
Overall Experience: 8.8
V
Viviana • couple • mx
10
Pros:

La verdad la pasamos muy bien, está lindo.

Cons:

El área de la alberca no tiene ningún alimento o bebida que puedan ofrecerte.

2026-05-20 • via Nuitee
A
Adrienne • couple • us
9
Excellent downtown location for a few nights stay in PV
Pros:

Location, a pool on the top floor.
Staff very helpful
No children

Cons:

Rooms a little bit dated there’s a big step from the bathroom into the bedroom. That’s really easy to miss. I love the pool however, the plexiglass they put up around the pool needs to be cleaned because it obstructs the limited view of the ocean.

2026-05-18 • via Nuitee
E
Enrico • couple • it
9
Ottimo
Pros:

Molto centrale

Cons:

Mancava il potersi fare il caffè in camera

2026-05-06 • via Nuitee
H
HM • family_with_children • mx
10
Pros:

ubicación y piscina

Cons:

el baño, está un poco reducido el espacio.

2026-05-01 • via Nuitee
L
Leslie • couple • us
7
Pros:

Staff and roof top pool area were fabulous

Cons:

The room was very small and no window for fresh air.

2026-05-01 • via Nuitee
V
VICTOR MANUEL • solo_traveller • mx
9
Pros:

El personal es muy amable, el. Hotel limpio, la habitacion es pequeña pero se descansa muy bien, la ubicacion exccelente

Cons:

El tamaño de la habitacion

2026-04-30 • via Nuitee
M
Michael • couple • us
10
Made our 10th Anniversary magical
Pros:

First of all the staff! The location, the value and cleanliness

Cons:

Not much

2026-04-28 • via Nuitee
S
Sherrie • solo_traveller • ca
9
Pleasant
Pros:

Overall it was comfortable. Found the room quite dark as I did not have a balcony room. Staff were fabulous and friendly. Gloria who cleaned my room was fantastic.

Cons:

Having coffee bar in Lobby or Coffee Maker in Room.

2026-04-27 • via Nuitee
A
Alain • extended_group • ca
10
Great and wonderfull hotel in the middle of the action but really quiet.
Pros:

Amazing hotel location and staff. The rooftop pool is beautiful and quiet with enough space . No kids running around made this stay wonderfully.

Cons:

I enjoyed everything

2026-04-26 • via Nuitee
A
Alexander • couple • us
9
Enjoyed
Pros:

Quiet

Cons:

Room is small

2026-04-19 • via Nuitee
L
Laurence Garcia • couple • mx
3
Mala logistica para recibir huespedes
Pros:

La ubicación

Cons:

El proceso o logística para el check in y check out y la recepción de toallas para la playa/alberca - no es el más adecuado para la comodidad de los huéspedes. Está enfocado en el beneficio logístico/operativo de la empresa directamente.

2026-04-15 • via Nuitee
C
Caidhlaí • couple • ca
10
Great. All the staff were lovely, and cleaning staff were fantastic.
Pros:

Location was great. 30 seconds from the beach with local amenities just as close. The rooms had great air con, the rooftop pool and lounge area were very relaxing.

Cons:

Nothing to complain about, wished we could’ve stayed longer! We were very sad leaving

2026-04-13 • via Nuitee
Y
Yoshi000 • couple • us
6
Pros:

The location is amazing, and the facilities are excellent.

Cons:

The room was extremely small.

2026-04-08 • via Nuitee
S
Steel • couple • nz
10
Pros:

Lovely roof top pool. Shame that the bar was closed.bed

Cons:

Beds are small but reasonably comfortable. Ok for a short stay or a single traveler. Staff were friendly and helpful.

2026-04-05 • via Nuitee
C
Christopher • extended_group • us
10
Great friendly place to stay in the Romantic Zone
Pros:

This was a great experience at a small Adults only hotel. Beautiful rooftop pool with some shady areas. Staff ware all engaged and friendly with us. Already considering booking another trip to PV

Cons:

Many rooms face the courtyard.

2026-04-05 • via Nuitee
J
Joan • couple • es
7
Pros:

La situación en pleno barrio Romántico y a metros de la playa :)

Cons:

Es bastante ruidoso de noche , no tanto por el ruido de la calle como por el del propio personal que vigila la entrada de noche , que se la pasan hablando entre ellos sin tener en cuenta que todo el hotel es una gran caja de resonancia … avisamos de ello pero no fué muy útil el aviso …

2026-03-15 • via Nuitee
I
Issachar • couple • us
9
2026-02-23 • via Nuitee
R
ROCH • couple • ca
9
Pros:

Great breakfast at Los Arcos. Great buffet

Cons:

Our bathroom was very small.my wife and I could not be other at the same time

2026-02-23 • via Nuitee
M
Marc-Andre • couple • ca
8
Pros:

Close to everything in the Zona Romantica.

Cons:

N/A

2026-02-22 • via Nuitee
P
Pierrette • couple • ca
8
Plaisant, belle piscine sur le toit. Emplacement.
Pros:

La proximité de la plage et la zona romantica.

Cons:

Le bruit de la machinerie dns la chambre.

2026-01-30 • via Nuitee