Hotel Casa Dona Susana by Los Arcos

Hotels
8.4 (310 reviews)
Manuel M Dieguez 171 , Puerto Vallarta , mx
+52 800 327 7700

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Garden
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Review Highlights

Pros:
Great location
Charming decor
Cons:
Dated rooms
Unsatisfactory service during checkout
Health issues from food

Categories

Cleanliness
8.33
Some rooms were dated and needed updating.
Service
9.1
Some polite staff interactions, but negative experience during checkout.
Location
9.34
Great location and easy access to beach facilities.
Room Quality
7.79
Mixed reviews; some rooms are very dated.
Amenities
8.82
Good access to pool and beach, though breakfast was lacking.
Value for Money
8.68
The rate seemed fair, but service expectations were not met.
Food and Beverage
6.33
Serious health issues reported from all-inclusive dining.
Overall Experience
8.8
Charming experience overall but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:36

Property Description

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.4
Based on 310 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.68
Food and Beverage: 6.33
Overall Experience: 8.8
A
Angelica • solo_traveller • mx
10
Pros:

La alberca, tiene una vista muy linda y es cómoda

2026-08-08 • via Nuitee
J
JOSE • solo_traveller • mx
9
Pros:

Las habitaciones (205 & 201) y me gustó la alberca arriba.

Cons:

En el plan todo incluido los cócteles si dejan un poco que desear.

2026-08-06 • via Nuitee
M
Mary • solo_traveller • us
10
Pros:

Great hotel and location. Will go back!

2026-08-05 • via Nuitee
S
susan • solo_traveller • mx
10
Pros:

todo

Cons:

no es q no me guste pero el concepto del bar q tenían hace 25 años estaba muy padre y acogedor.

2026-08-04 • via Nuitee
S
Steven • solo_traveller • us
1
2026-08-04 • via Nuitee
S
Susan • couple • us
10
2026-08-03 • via Nuitee
M
Martínez • solo_traveller • mx
9
Pros:

La ubicación excelente, la atención del personal fantástica, todos son muy amables.
La cama de la habitación muy cómoda.

Cons:

La habitación que nos dieron no tenía ventanas, se sentía muy encerrada.

2026-07-24 • via Nuitee
J
José Antonio • solo_traveller • mx
8
Fallas en el Todo incluido
Pros:

La ubicación, excelente. La habitación bastante bien. La comida, buena

Cons:

Para la opción Todo incluido, no sé si la recomendaría, creo que no. Al menos no en este hotel, y es que para las comidas y bebidas incluidas, había que ir al hotel los Arcos, ubicado a una cuadra peeeeeero, no tenías permitido usar la alberca de ahí!!! Entonces imagínense, había que comer y beber ahí pero para la alberca te tenías que regresar al otro hotel. Obviamente esto es una mala experiencia para el cliente. Sin embargo, una alternativa era pedir un camastro en la playa, una buena playa además, y ahí pedir tu comida o bebidas, eso compensó un poco lo otro. Si no toma la opción Todo incluido, supongo es buena opción, por la ubicación y un precio relativamente accesible

2026-07-18 • via Nuitee
T
Tinoco Vértiz • couple • es
9
My stay was fantastic; I felt very supported and assisted by the staff. The breakfast was excellent and offered a wide v
Pros:

The hotel staff were very friendly and always willing to help. The hotel's location is perfect, and the room was always clean and comfortable.

Cons:

It’s not the property,, but some guests were so noisy at night.

2026-07-14 • via Nuitee
J
Jaime Alejandro • extended_group • mx
5
2026-07-14 • via Nuitee
J
juan • solo_traveller • us
9
Pros:

Rooftop area is really nice and quiet. Our room had balcony facing the a quiet street. We were able to rest relax and enjoy a peaceful vacation.
When we wanted more action we would take a short walk to the malecón or to zona romántica bars and night clubs.
We had a blast and every day met new cool vibes ppl.
This hotel is adult only but you can also access all amenities of los arcos hotel .
I definitely recommend this hotel for the zona romántica area.

Cons:

Nothing

2026-07-10 • via Nuitee
D
David • solo_traveller • mx
8
2026-07-09 • via Nuitee
D
Diogo • couple • us
1
2026-07-08 • via Nuitee
E
Erick • solo_traveller • mx
6
2026-07-07 • via Nuitee
R
Reynoso • solo_traveller • mx
10
Pros:

La comida del hotel estuvo deliciosa los 4 días de mi estancia,el menú estuvo rico y variado. las bebidas bien y la atención del personal siempre
Es un gusto volver a casa doña Susana

Cons:

Que no funcione el bar de la alberca del 4 piso aún que sea un par de horas deberían poner un horario para disfrutar más
Un poco más de cuidado en las áreas para adultos y niños, solo un poco de cuidado pero todo exelente

2026-07-07 • via Nuitee
F
Fabián Valderrama • solo_traveller • mx
8
2026-07-06 • via Nuitee
J
Jose • solo_traveller • us
8
Pros:

Location.

Cons:

Food and the service at restaurant it's not good cookers are not friendless working with extress.

2026-07-03 • via Nuitee
B
Bustamante • solo_traveller • mx
9
2026-06-29 • via Nuitee
M
Montserrat • solo_traveller • mx
7
Pros:

Es muy callado, muy cómodas las habitaciones, buena ubicación, muy agusto la alberca, y como no hay familias, es perfecto para descansar.

Cons:

Lo malo es q el todo incluido, lo q viene siendo comida y bebidas debes ir a las instalaciones del otro hotel para poder consumir, y aunque te dicen q puedes rellenar termos o así, es muy incomodo ya q si estas en la alberca hay q bajar 4 pisos, caminar media cuadra ir a rellenar, o pedir snacks y regresar. Y la comida del buffet estaba mala, en varias ocasiones tuve q dejar platillo entero porque estaba muy malo

2026-06-22 • via Nuitee
T
Tanya • couple • us
9
Like always it was wonderful
Pros:

We stayed in this hotel a few times because of location and super friendly and professional staff, Special thanks to the maid for cleaning our room .

Cons:

Nothing

2026-06-19 • via Nuitee