Los Arcos Suites

Hotels
7.8 (195 reviews)
Manuel M Dieguez 164 , Puerto Vallarta , mx
+52 800 327 7700

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pools are wonderful
Delicious food
Cons:
Cleanliness issues
Inattentive service
AC problems
Staff attitude

Categories

Cleanliness
5.66
Review mentions cockroaches in the room and a dirty restroom.
Service
8.43
Mixed reviews about the staff, with some positive mentions and significant complaints about front desk service.
Location
8.67
Multiple reviews highlight the great location, close to the Malecón and easy walking access.
Room Quality
7.12
Reviews indicate that some rooms were not up to expected standards, with complaints about AC and mold.
Amenities
7.65
Positive comments about pools and dining, but significant complaints about the availability of food and drinks.
Value for Money
9.11
Some guests felt that the facilities matched the price, though dissatisfaction from others impacts this sentiment.
Food and Beverage
8.16
Reviews mention good dining experiences with traditional dishes, affected by availability issues.
Overall Experience
7.63
Overall sentiment shows mixed reviews, with notable dissatisfaction impacting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Beachside Paradise with Luxury Amenities

Swimming Pool and Gourmet Dining
Indulge in our refreshing swimming pool and savor exquisite meals at our two top-notch restaurants.

Spacious Suites with Balconies
Relax in style in our suites featuring kitchenettes, sofa beds, and balconies with stunning views.

Concierge Services and Hot Tub Relaxation
Enjoy personalized concierge and room services, unwind in the hot tub, and experience impeccable butler services during your stay.

Experience the best of Puerto Vallarta at Los Arcos Suites. Book now for an unforgettable beach getaway!

Important information:

Guests with an All-Inclusive Plan can enjoy their Food and Beverages in the restaurant and bar at the Playa Los Arcos Hotel, located just a few steps away.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.8
Based on 195 reviews
Cleanliness: 5.66
Service: 8.43
Location: 8.67
Room Quality: 7.12
Amenities: 7.65
Value for Money: 9.11
Food and Beverage: 8.16
Overall Experience: 7.63
V
Versli • extended_group • mx
6
falta de cuidado en la habitación
Pros:

Me gusto la cercanía a la playa y la zona en general, la alberca del hotel y la zona común, en especial la alberca de casa doña susana

Cons:

he visitado los 3 hoteles, playa los arcos, casa doña susana y ahora los arcos suites y este esta muy descuidado, la habitación era la 306 las almohadas olian a humedad, el sofa cama era muy dificil de desdoblar la puerta del baño no cerraba bien por las bisagras y lo hinchado de la puerta, cuando llegamos parecia que no se habia hecho muy bien la limpieza tanto la mesa de la habitación como la de la terraza estaban muy sucias

2026-07-20 • via Nuitee
F
Fernando • solo_traveller • mx
5
2026-07-11 • via Nuitee
A
Anabel • couple • us
9
Everything you need for quite vacation
Pros:

I’m very quiet

Cons:

Everything

2026-07-08 • via Nuitee
D
Denise • family_with_children • us
10
2026-07-07 • via Nuitee
G
George • couple • ca
8
Location
Pros:

Nice and quiet and a good location.

Cons:

Getting a little worn and room key often did not worl.

2026-03-01 • via Nuitee
V
Vitida • family_with_children • us
5
2026-01-02 • via Nuitee
T
Tamsin • solo_traveller • ca
8
Great location and facilities
Pros:

The staff were really lovely, Antonio, on reception made me feel like we were already friends! He was so kind and helpful, had some great recommendations and made me feel right at home. As a solo traveller this is important! The pool was nice to chill out by, in the evenings it was very quiet and secluded. You have the use of all 3 hotels on the same block so one pool was great for mornings, one was great for the beach loungers and this was great for the evening. It was mostly clean with no bugs! Great location!

Cons:

The rooms are simple and effective. Not cosy enough to spend much time in but perfect for sleeping and showering. Could be cleaner.... It was very expensive for what you got. I would happily stay again if it was less than 100 CAD a night, but it was too expensive at what it was

2025-12-29 • via Nuitee
R
Rebecca • couple • us
10
So glad we booked at this hotel
Pros:

The breakfast buffet was excellent with a variety of different choices each day.

Cons:

Nothing

2025-12-27 • via Nuitee
F
Francesca
10
Pros:

all was fine

2025-10-11 • via Nuitee
T
Tanisha
10
Pros:

Pro's:
Great location! 2 minute walk to main hotel and beach, used their pools and beach club (loungers and umbrella)
Large room with sperate living and kitchen area.
Pool was a good size and almost always empty.
Aircon was fabulous.
Service was magnificent. Staff were above and beyond friendly.
Gold status got us free breakfast daily and 1 15 minute massage.

Cons:
Outside light usually on, room was pretty lit up even with curtain.
Hotel is a bit dated but clean, bed was so-so comfy, manageable.
Bugs in pool because of beautiful vine wall.. but would benefit from additional daily skimming throughout the day.
No privacy doorhanger, and we gave the cleaning ladies a show ;)

2025-10-05 • via Nuitee
M
Martin • partner
8
Pros:

Shops and restaurants all within walking distance

2025-09-26 • via Nuitee
M
Maria • family
6
Pros:

The hotel was in the malecón area so there were so many food options and had access to a beach. The hotel allows you to use seats on the beach as an included benefit. The food however was not good at all. So you will definitely need to purchase your own food off site. The drinks were also not good. The hotel could have been cleaner and we saw two small roaches in our room when we stayed. The proximity to everything is the big plus here.

2025-09-17 • via Nuitee
A
anissa • couple • us
8
Pros:

Wonderful, kind, friendly staff at all of their locations.

Great dining area for all inclusive. Good very good, traditional Mexican dishes.

Pools are wonderful. In the heat of zona romantica.

2025-09-10 • via Nuitee
A
Alma • partner
10
Pros:

I like everything

2025-09-06 • via Nuitee
C
Cupertino • partner
4
Pros:

NO HOT WATER IN 4 DAYS, NO FOOD OR DRINKS AVAILABLE, YOU HAVE TO WALK TO THEIR OTHER HOTEL.. I PAID FOR "HAVE ALL INCLUSIVE " @ LEAST HAVE A MINI BAR, COFFEE@ ROOM .

I AM DISSATISFIED

2025-08-26 • via Nuitee
E
Erika • friends
10
Pros:

The property has a great location walking distance from the Malecón! The food was delicious and staff was very friendly!

2025-08-11 • via Nuitee
J
Juan • partner
8
Pros:

Its very close to everything and a lot more quiet than the one by the beach.

2025-07-31 • via Nuitee
E
Elisabeth • family_with_children • us
10
2025-07-29 • via Nuitee
M
Maria Buenrostro • family
2
Pros:

We like the area the property is located in because of the ease of walking, location to the beach, and the food & drink options. The stay here was miserable due to the inattention of the front desk. I spoke to them on four different occasions (in the span of 3 days) about the AC in the room not working well. The weather during the majority of our stay was extremely warm and humid therefore this was not a minor issue. We compared our room to the rooms of others that traveled with us to verify that our AC was indeed not working correctly. I was told that the AC was checked and everything was good. This is not acceptable. We were there to vacation, we were not to waste our valuable time every day asking for the staff to address this issue. We do not recommend this property at all.

2025-07-28 • via Nuitee
W
Wanyeki M
10
Pros:

Loved the poolside bar

2025-07-27 • via Nuitee