Hotel Hamburg Stadtzentrum

Hotels
•
Novum Hotels
5.9 (2242 reviews)
Steindamm 29 , Hamburg , DE

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe location
Old facilities

Categories

Cleanliness
4.11
Several reviews highlighted cleanliness issues, such as dirt and old conditions.
Service
7.58
Most reviews mention friendly and helpful staff, which positively influenced the service rating.
Location
5.12
Mixed sentiments regarding location; proximity to transport is good, but the surrounding area is described as unsafe and unwelcoming.
Room Quality
5.07
Rooms are noted as adequate, but there are concerns about the quality of beds and noise.
Amenities
5.1
Amenities are limited, with issues mentioned around the television and insufficient power outlets.
Value for Money
7.06
Some value derived from the price given the decent breakfast and initial cleanliness.
Food and Beverage
8.11
Breakfast is frequently praised for its variety and quality.
Overall Experience
5.08
Overall experience is mixed due to various negative aspects, although some guests reported satisfaction with certain services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Soundproofed Rooms and Free Wi-Fi: Enjoy a peaceful stay in our soundproofed rooms equipped with modern amenities. Stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Location: Situated just 500 meters from Hamburg Train Station, our hotel offers easy access to the city's attractions and transportation hubs.

Buffet Breakfast and Nearby Attractions: Start your day with a delicious buffet breakfast at our hotel. Explore the vibrant Hansa-Theater next door and indulge in shopping at Mönckebergstraße just a short walk away.

Experience comfort and convenience at Novum Hotel Hamburg Stadtzentrum. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

5.9
Based on 2242 reviews
Cleanliness: 4.11
Service: 7.58
Location: 5.12
Room Quality: 5.07
Amenities: 5.1
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 5.08
M
Manrique • solo_traveller • gb
7
Pros:

The location is quite close to the main train station and the city centre.

Cons:

The street leading to the hotel is just awful. Very, very dirty and loud. At times, I didn't feel safe. Drunk people in the area, there are some X cinemas and gamble places. It felt quite nasty.

In order to go in the hotel, you must ring a bell and sometimes they take their time to allow you in. First night when I arrived, I paid for my reservation and they couldn't provide me with an invoice in English, which seems kind of like really basic for an international travel, but anyway...

The bathroom is quite narrow, although pristine. The bed wasn't really comfortable and the pillows were nothing but painful to use. I had to fold them in order to get some consistent base for my head.

The breakfast was alright, but last day was on a weekend, which was up to 11am, I decided to go down a bit later and when I got there, there was almost nothing left. I think I had a toast and an apple.

Another very annoying thing is that every time i leave the hotel, I must leave the key. They don't have cards for the rooms, so when coming back, you have to go through reception in order to retrieve your key. One night there was a huge group checking in and the receptionist didn't even look at me, so when he was about to proceed to give individual keys to all of them, I had to get his attention to get my key.

2026-09-19 • via Nuitee
H
Håkan • solo_traveller • se
8
2026-09-19 • via Nuitee
T
Thomas • couple • de
4
Pros:

Frühstück ok. Lage OK aber Klientel auf der Straße unheimlich ( i.s. Drogenmilieu )

Cons:

Zimmerservice und Zimmergröße

2026-09-18 • via Nuitee
R
Rolf • solo_traveller • de
5
2026-09-18 • via Nuitee
M
Maria • extended_group • de
7
Für 1 Nacht in Ordnung.
Pros:

Sehr gute Lage.

2026-09-18 • via Nuitee
S
Simone • solo_traveller • de
3
Pros:

Das Bett war für eine Nacht ok. Die Dusche warm.
Check in und out sehr gut

Cons:

Furchtbare Umgebung, dafür kann das Hotel nichts. Doch als allein Reisende gefährlich.
Teppich verdreckt, Duschvorhang verdreckt, Gardine dreckig...
Haare im Bad, nicht von mir.
Frühstück: Mehrere Tassen schmutzig. Servicekraft reinigt Ebenen WC mit der Bürste ( Tür war offen)und geht ohne Händewaschen in die Küche.
Wenn man aus dem Fahrstuhl steigt ist der Fußboden kaputt.
Nie wieder.

2026-09-18 • via Nuitee
T
Toon • couple • nl
7
Redelijk.
Pros:

Ontbijt was prima

Cons:

T.V.

2026-09-18 • via Nuitee
S
Silke • solo_traveller • de
1
2026-09-17 • via Nuitee
B
Borys • solo_traveller • de
5
2026-09-17 • via Nuitee
K
Katrin • family_with_children • de
4
Problem Viertel
2026-09-14 • via Nuitee
A
Armin • couple • de
1
Verdrecktes Zimmer, Schimmel im Bad, Lage grauenvoll. Nie wieder!!
Pros:

Nichts

Cons:

So ziemlich alles

2026-09-14 • via Nuitee
A
Andre • family_with_children • de
4
Nicht nochmal.
Pros:

Das Zimmer war groß.
Das Hotel hatte eine gute Verkehrsanbindung.

Cons:

Das Hotel befand sich direkt über einem Sex-Shop und in einem extrem sozialen Brennpunkt.
Hoteleigene Parkplätze gab es nicht, in der Straße war ein Parken bis maximal 120 Minuten erlaubt.
Das Frühstück war sehr einfach, es gab ausschließlich kalte Speisen.
Der Teppich im Zimmer und im Flur hätte schon vor langer Zeit ausgetauscht werden müssen.
Die Schlafcouch war sehr durchgelegen.

2026-09-12 • via Nuitee
A
Aysel • solo_traveller • de
6
Cons:

Neben an das Hotel waren Prostitution die Hotel Gâsten wen rauchen möchte vor dem Hotel , denken die Gäste auch .....

2026-09-12 • via Nuitee
D
dorkel • solo_traveller • de
7
Pros:

Die Freundlichkeit der Angestellten
Das Hotelzimmer war schön gross und sauber.

Cons:

Die Umgebung ,extrem schlecht.

2026-09-11 • via Nuitee
L
Lore • couple • be
5
Pros:

Op zich propere kamer

Cons:

Heel grimmige buurt, achter het centraal station, veel louche mensen op straat en druggebruik

2026-09-10 • via Nuitee
M
Markus • extended_group • de
2
Betten top, draußen vor der Tür ein Albtraum.
Pros:

Geht so, die Brause war eine schöne Überraschung.

Cons:

Vom Bahnhof zur Unterkunft zu laufen war schrecklich, nur Penner, Prostituierte, Dealer, Diebe, Kriminelle und Drogensüchtige und nur Asoziale - nie wieder.

2026-09-08 • via Nuitee
V
Viktoria • solo_traveller • de
8
Pros:

Мне понравился мужчина на рецепшене который нас поселил.У нас была проблема и он отзывчиво её уладили.Спасибо ему большое. Еще понравился завтрак с чудесным персоналом.

Cons:

Не понравилась мне дорога к отелю ,наркоманов там слишком много и это нормальному человеку не привычно, но как только переступаешь порог отеля все позади)

2026-09-07 • via Nuitee
L
Luis • solo_traveller • pt
2
Will never stay there again and never recommend this hotel to no one. See attached booking and room
Pros:

Hi, the only thing I can say is the breakfast was the only thing that was ok.

Cons:

The cost of 1 night is overpriced for the stay and the conditions of the hotel. For starters the booking pictures are 100% different as to what I found in the hotel, this meaning you are miss leading your clients. It stated the room has its own bathroom but it did not and it was a shared bathroom for all the rooms on that floor. The room had a funny smell inside; I had to open the windows during the night. The size of the room is less than half of what was noted in the booking, the access to the hotel is not easy, the hospitality at the reception is not the best as well. In general, I will not recommend this hotel to no one ever. I was with the idea of just leaving and making a complaint and request a refund, but due to work related timeline I did not have time to be changing and looking for another place.

2026-09-07 • via Nuitee
L
Leutgeb • solo_traveller • at
5
2026-09-07 • via Nuitee
D
Dan • family_with_children • dk
7
2026-09-05 • via Nuitee