Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Arcade/game room
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Fantastic staff
Lovely room
Amazing dinner
Cons:
Tired appearance
Abandoned areas
Maintenance issues

Categories

Cleanliness
7.68
The hotel looked tired and wasn't being maintained, impacting the perceived cleanliness.
Service
9.65
Amazing staff went above and beyond to make the stay enjoyable.
Location
7.69
The area felt abandoned and eerie, affecting the overall perception of location.
Room Quality
7.64
The room was lovely, but the hotel's overall condition was tired and in urgent need of refurbishment.
Amenities
8.67
Standard quality for this hotel tier.
Value for Money
8.63
Standard quality for this hotel tier.
Food and Beverage
8.68
Dinner at the poolside restaurant was better than any restaurant tried in town.
Overall Experience
8.55
The stay had positives but was impacted by the hotel's condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 08:39

Property Description

Indulge in luxury at Gran Hotel Guadalpin Banus, where elegance meets the Mediterranean coastline.

Spa Oasis
Unwind in our full-service spa, offering an array of rejuvenating massages, body treatments, and facials tailored to refresh your mind and body.

Culinary Delights
Satisfy your palate at one of our three exquisite restaurants or enjoy 24-hour room service. Don’t forget to sip on delicious refreshments at our beach bars or relax at the trendy lounge bar.

Comfort & Connectivity
Rest peacefully in one of our 180 uniquely designed rooms, featuring memory foam beds and private balconies. Enjoy complimentary Wi-Fi, flat-screen TVs, and designer toiletries to enhance your stay.

Book now for an unforgettable retreat and experience all that Gran Hotel Guadalpin Banus has to offer!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 7.68
Service: 9.65
Location: 7.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.55
A
Arthur • solo_traveller • fr
7
2026-07-22 • via Nuitee
R
Rogert • solo_traveller • al
10
2026-07-19 • via Nuitee
S
Sergiu • couple • ro
10
2026-07-19 • via Nuitee
F
florin • family_with_children • nl
9
2026-07-18 • via Nuitee
N
Nemanja • couple • me
9
2026-07-18 • via Nuitee
E
Elias • solo_traveller • gb
10
2026-07-17 • via Nuitee
O
Olena • solo_traveller • pl
10
Pros:

Очень приветливый персонал. Вид на море.

Cons:

Останавливаюсь не в первый раз, немного тщательнее бы убирали номер и балкон, было бы идеально

2026-07-16 • via Nuitee
U
Usama • couple • de
6
2026-07-13 • via Nuitee
B
Bartłomiej • family_with_children • pl
9
2026-07-12 • via Nuitee
A
Andiona • couple • ch
7
2026-07-11 • via Nuitee
J
Jose luis • couple • es
5
Engañados
Pros:

Las estancias de la planta baja cerradas y abandonadas, obras en la calle muy mplestas

Cons:

Avisar antes de ir del abandono de las instalaciones inferiores que hacian un entorno muy desagradable

2026-07-06 • via Nuitee
I
Ivan • solo_traveller • ch
7
2026-07-05 • via Nuitee
G
Georges • couple • fr
2
2026-07-05 • via Nuitee
S
Sandro • solo_traveller • ch
9
2026-07-05 • via Nuitee
D
David • family_with_children • cz
1
2026-07-05 • via Nuitee
S
Sacha • couple • fr
10
2026-07-04 • via Nuitee
N
Natalie • couple • gb
5
We knew all about the situation downstairs and all facilities not being available with make shift restaurants etc but we
Pros:

Location incredible

Cons:

Only one poor man at evening meal doing absolutely everything! Making cocktails and getting them all wrong:( bringing the wrong food to the small out temporary restaurant

2026-07-01 • via Nuitee
J
József István • solo_traveller • de
10
2026-06-30 • via Nuitee
R
Raluca • family_with_children • ro
3
2026-06-26 • via Nuitee
K
kr778 • Couples
2
Extremely Disappointing & Dangerous Stay – Not What I Expect From a 5-Star Hotel
Pros:

My wife and I stayed at Gran Hotel Guadalpin Banús to celebrate our wedding anniversary and unfortunately the experience was extremely disappointing from start to finish.

Despite requesting a double bed when booking, we were allocated a room with two single beds. Not ideal when celebrating a special occasion.

The room then suffered repeated air-conditioning failures, leaving it hot, humid and uncomfortable. I reported the issue to reception and maintenance attended, however after a power outage the problem returned and required further intervention.

There were also concerns regarding the condition of the room. The balcony door latch was broken, meaning the door could not be properly secured. More concerningly, the furniture provided was in poor condition. A lounger on the balcony was defective and collapsed when used, resulting in an injury to my arm. The lounger support structure was completely missing offering no support, as you can imagine sitting from a standing position with no support can easily result in injury, which the hotel assistant manager could not understand in his initial response.

I have uploaded photographs of the issues.

Following our return home, I raised these matters with the hotel and supplied photographic evidence. Whilst the hotel eventually acknowledged the issues and offered compensation, the only cash refund they were prepared to offer was €160 despite the number of defects encountered during our stay. A larger amount was only offered in the form of a future-stay voucher, which was of no value to us given that we have no intention of returning.

I appreciate that problems can occur in any hotel. What matters is how they are dealt with. Unfortunately, for a property marketed as a 5-star hotel and charging premium rates, the standard of accommodation, maintenance and customer service fell well below expectations.

Based on our experience, I would not return and would struggle to recommend this hotel to others looking for a special occasion stay in Puerto Banús.

2026-06-24 • via Tripadvisor