Fraser Suites Queens Gate

Hotels
•
Fraser Suites
8 (1810 reviews)
39B Queens Gate Gardens , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
Inconsistent cleaning
Charges for additional services

Categories

Cleanliness
7.46
Some reviews mention cleaning issues, impacting the overall sentiment.
Service
8.93
The staff were noted as friendly and helpful in multiple reviews.
Location
8.97
Many reviews highlight the excellent location of the hotel.
Room Quality
7.42
Mixed feedback on room quality, including noise issues and lack of amenities.
Amenities
7.95
Basic cooking facilities mentioned; overall sentiment is positive but could be better.
Value for Money
7.41
Value perceived as average, with some complaints about charges for services.
Food and Beverage
7.96
Breakfast options are good; some reviews mentioned dissatisfaction with offered meals.
Overall Experience
7.93
Despite some issues, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:27

Property Description

Luxurious Studios and Apartments with Kitchenettes
Fraser Suites Queens Gate offers chic studios and apartments with stylish décor and modern amenities, including kitchenettes for your convenience. Enjoy the comfort of a home away from home during your stay.

Convenient Location Near Top Attractions
Located close to the Natural History Museum, Knightsbridge stores, and the V&A Museum, our hotel provides easy access to popular landmarks and shopping destinations. Explore the best of London right at your doorstep.

Efficient Services and Easy Connectivity
With regular apartment servicing, cable TV, wireless broadband, and a direct link to Heathrow Airport via Gloucester Road Tube Station, Fraser Suites Queens Gate ensures a seamless and enjoyable experience for all guests.

Experience luxury and convenience in the heart of London at Fraser Suites Queens Gate. Book now for a memorable stay.

Important information:

Please note the credit card used for payment on nonrefundable offers must be presented upon check in for verification. Should the card not be present the property will charge for the reservation on arrival and refund original payment.

This property operates a strict no party policy.

Please note the property does no accommodate groups of 15 or more rooms.'

Housekeeping service is every other day for stays up to 6 nights and once a week for stays of 7 nights and over.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8
Based on 1810 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
M
Mehtap • family_with_children • tr
10
Harikaydı.
Pros:

Popüler yerlere ve metroya çok yakın.Temizlik ve hijyen iyi seviyede.Odalarda kendi yemeğini yapabileceğin küçük mutfak mevcut.

Cons:

Beğenmediğim hiçbir şey olmadı.

2026-06-27 • via Nuitee
K
Karolien • solo_traveller • nl
8
Goede uitvalsbasis en eind van de dag lekker relaxen.
Pros:

Ruim appartement, schoon, goede lucht koeling, goed ontbijt, prima locatie.

2026-06-27 • via Nuitee
A
Aditya • couple • in
10
2026-06-26 • via Nuitee
F
Fok • family_with_children • gb
8
It’s a pleasant place to stay.
Pros:

Staff members are very polite and helpful

Cons:

Just that my request for extending check out for 1 hour was not accepted

2026-06-25 • via Nuitee
D
Donna • solo_traveller • us
10
2026-06-25 • via Nuitee
A
Alraeesi • couple • ae
5
2026-06-25 • via Nuitee
A
Aprilya Safarini • couple • id
9
Pros:

Very clean, fresh & the aircons are working perfectly

2026-06-24 • via Nuitee
P
Paul • couple • au
10
2026-06-21 • via Nuitee
3
381yarag • Family • Al Khobar, Eastern Province
10
Excellent staff to make you feel welcomed!
Pros:

I booked the executive studio. The hotel is great location, a bit on the expensive side. The room was super comfortable and spacious. Beds were amazing. Bathroom was good, spacious with many shelves for my amenities. The one thing that really made my stay special was the staff of the hotel. From the room service and cleaning staff, to the reception staff. A huge thank you for making my stay special, and I appreciate every one of you: Jamal, Amy, Nira, Chinmaya, Saeed, Ai, and Bambito. You are the best.

2026-06-20 • via Tripadvisor
M
Michaela • family_with_children • de
10
Perfekt! Das sagt alles! :-)
2026-06-19 • via Nuitee
S
Susanne • family_with_children • ch
9
2026-06-19 • via Nuitee
9
985nirmalk • Family • Hyderabad, Hyderabad District, Telangana
2
Not the experience we were expecting !
Pros:

Overall not a pleasant experience. We, being senior people, requested for a room to be not on the lower ground floor since the access was only by using the stairs.

Instead of politely declining, they avoided the matter by saying that they will allot the said room the next day. They asked us to pack the bags and leave them in the room and that they will shift then to the next room while we were out for the day. Upon returning we got to know that nothing was done as such and we had to go through the ordeal of unpacking and packing our stuff again.

Moreover, the air conditioner in one of the rooms stopped working. We requested for a room change. After constantly asking and reminding them, they did so only after another 2 nights, a night before our check-out.
On top of that, the housekeeping was serviceable once every 2 days. A couple of rooms in this reservation never got it. It's highly unprofessional for a property like this to have a service like this.

Special mention for the Dep. Manager on Duty, Emma Rathbone, who jumped and made things even worse. I don't think I'll ever come back or recommend other for a stay at Frasers Suites.

2026-06-18 • via Tripadvisor
A
Arif • couple • ae
10
2026-06-16 • via Nuitee
G
Gaynor • solo_traveller • gb
8
Lovely stay
Pros:

Very clean and the staff very helpful.

Cons:

Expensive but it's London.
Didn't have a coffee maker.

2026-06-15 • via Nuitee
S
suvadee • couple • th
10
Very nice service.
Pros:

Location and service

Cons:

Friendly location

2026-06-15 • via Nuitee
R
Robert • couple • hk
8
Comfortable and great location
Pros:

Great location just off South Kensington and Gloucester Road tube station. Quiet room and good air conditioning- we stayed just around the time of the UK ‘heatwave’ in May. Modern shower/ bathroom facilities.

2026-06-13 • via Nuitee
I
Itinerant19 • Family • Dubai, Emirate of Dubai
10
More than value for the money
Pros:

Ideally located in the central district of Kensignton. A short walk from Glouchester Road and South Kensington tube stations making it easily accessible from Heathrow.

A 3-5 min walk from the Natural History museum and Imperial college, 10 min walk from Royal Albert Hall and Hyde Park, 25 min walk from Harrod's make it ideal for a tourist.

The rooms are spacious, well equipped, service is efficient and warm.

We were ably assisted by the team, especially Ms. Chinmaya.

2026-06-10 • via Tripadvisor
K
Katrina • solo_traveller • ph
9
Huge rooms at a great location in West London
Pros:

A great location if your base is West London. Huge rooms perfect for a long term stay. Staff was also very helpful.

Cons:

I stayed at a lower ground room and couldnt really open the windows since the people on the street could see you

2026-06-08 • via Nuitee
A
Adrian • family_with_children • gb
3
2026-06-08 • via Nuitee
H
Hasan • couple • gb
10
2026-06-07 • via Nuitee