Mercure Président Biarritz Plage

Hotels
•
Mercure
8.3 (1285 reviews)
18 Place Georges Clémenceau , Biarritz , FR
+33 5 59 24 66 40

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location and bay views
Friendly, helpful staff (personalized service mentions)
Good breakfast buffet and nearby dining options
Beach amenities provided (chairs, umbrellas, towels)
Some guests received room upgrades and enjoyed layout
Cons:
Unpleasant bathroom odors and lingering dampness
Small/cramped rooms and small beds for some guests
Awkward WC door placement and limited shower comfort
No in-room fridge or coffee machine; limited drying options
Tight/complicated parking and occasional late-night noise

Categories

Cleanliness
7
Several reviews mention unpleasant smells from the pipes and lingering damp in bathroom textiles; guests needed room changes due to odors, indicating below-average cleanliness issues.
Service
9.3
Multiple comments praise the staff (named staff like Lisa), helpfulness with surprises, late checkout, and polite reception — service is a strong positive across reviews.
Location
9.8
Consistently highlighted as excellent: central position, great view over the bay, very close to the main beach and eateries — location is a major asset.
Room Quality
7.2
Mixed-to-negative room remarks: some guests received upgrades and enjoyed layouts, but others reported small/cramped rooms, small beds, awkward WC door placement and tight showers.
Amenities
8
Positive notes on provided beach chairs, umbrellas and towels; negatives include lack of in-room fridge/coffee machine and absence of drying rack/limited bathroom ventilation.
Value for Money
7
Some guests felt the property underdelivered for the Mercure brand (compared it to a lower-tier hotel), suggesting perceived value is below expectations for some visitors.
Food and Beverage
8.9
Breakfast buffet and nearby restaurants/pâtisseries are praised; breakfast space can be crowded at times but food offerings and convenience are viewed positively.
Overall Experience
9.2
Overall stays are generally positive — helpful staff, memorable guest experiences (e.g., birthday arrangements), good location and occasional upgrades led many to recommend returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Contemporary Architecture and Sea-View Rooms
Experience modern luxury at Mercure Président Biarritz Plage, where contemporary architecture meets stunning sea views. The air-conditioned rooms are designed for both elegance and comfort, offering a perfect retreat.

Convenience and Comfort
Enjoy the convenience of free Wi-Fi access, a 24-hour front desk, and an elevator to whisk you to your room. The soundproofed rooms feature amenities like an electric kettle for your comfort, ensuring a relaxing stay.

Ideal Location
Situated in the heart of Biarritz, our hotel is a stone's throw away from shops, conference centers, and seaside events. Explore the vibrant surroundings with ease before retiring to your sea-view oasis.

Book now and indulge in a luxurious stay at Mercure Président Biarritz Plage.

Important information:

Please note that children under 6 years old can enjoy breakfast for free.

A breakfast surcharge of EUR 12 per child, per day applies for children aged 7-11 years.

City tax needs to be paid on site directly with the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIQ

Location

Guest Reviews

8.3
Based on 1285 reviews
Cleanliness: 7
Service: 9.3
Location: 9.8
Room Quality: 7.2
Amenities: 8
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 9.2
R
Régis • couple • fr
9
Séjour agréable
Pros:

L’emplacement, la vue, le buffet du petit déjeuner, le confort de la chambre

Cons:

Légère odeur des canalisations dans la salle de bain

2026-10-26 • via Nuitee
P
paolo • couple • it
9
Pros:

Posizione. Pulizia. Parcheggio (a pagamento) proprio sotto l'hotel.

2026-10-25 • via Nuitee
I
Ines • couple • de
9
2026-10-22 • via Nuitee
F
Fernando • couple • br
4
Não é um Mercure, quando muito um Ibis
Pros:

Localização unicamente.

Cons:

Não é um Mercure, quando muito um Ibis. Apertado, sem conforto, cama pequena, ducha sofrível e café de manhã com 30 pessoas num espaço pouco maior que um apto.

2026-10-19 • via Nuitee
A
Alena • couple • de
9
A recommended vacation location
Pros:

We liked the location: really close to the Grand Plage, a lot of pattiseries and places to eat nearby — the restaurant across the street works the entire day, which saved us when confronting the reality of most places closing at 14:00.

The hotel provides beach chairs and umbrellas, as well as towels, which was nice.

We planned the trip so it would coincide with my partner's birthday.
This was my first time co-ordinating a surprise with the hotel staff, but the Mercure team made it a breeze (and they spoke so many languages!). Turns out, all you need to do is to write an email to the hotel's address. The cake, the breakfast, the card — my partner felt amazing.

I specifically want to thank Lisa. She guided me through the setting up the birthday surprise before our stay. And during the stay, she helped us with the late checkout, and fixing the door handle in our room.

Right, the room — it was clean, with a nice furniture placement, the WC and the shower were separate (a convenient thing that is rare in hotels), albeit with a transparent window into the shower (so you could see the lighthouse and the ocean I guess?).
We got an upgrade, so the stay felt especially relaxing and like something that could happen only in Biarritz. We fell in love with the town, the culture and the food. And will definitely come back in the future!

Cons:

The WC door location was a bit awkward and led to us bumping the handle a couple of times — but the staff was really understanding about it.

Drying the bathsuites was a bit awkward — there was no drying rack, air circulation was limited, and even after 24h in the bathroom they stayed a bit damp.

2026-10-18 • via Nuitee
L
laetitia • solo_traveller • fr
10
Super séjour
Pros:

La sympathie des personnes qui nous accueillent, l’emplacement.

2026-10-18 • via Nuitee
G
Gilles • solo_traveller • pf
7
Pause escapade
Pros:

Lieu central
Chambre très agréable

Cons:

Bruits des bars tardifs jusqu’à 2h du matin le samedi soir

2026-10-15 • via Nuitee
M
marc • couple • fr
7
Correct sans plus
Pros:

La vue et la situation

Cons:

Accès compliqué et parking très étroit

2026-10-14 • via Nuitee
J
Jose • couple • es
7
de pelicula de miedo o risa nose.
Pros:

la ubicacion

Cons:

Yeg amos sobre las 2 horas y nos digeron que asta las 3 noteniamos habitacion,nos fuimos a comer y regresemos sobre las 3.30 nos istalamos en la habitacion y a las 4.45 un ratito de descanso del viaje nos llaman a la puerta dos señores que vienen a reparar una bentana,es mejor no esplicar mi respuesta.hemos entrado a las 3'30 no an podido reparar una ventana creo que es inatmisible y inesplicable.y encima entrar a las 3 de la tarde sepasan y nosotros lo consentimos.

2026-10-13 • via Nuitee
M
Maria Carmen • family_with_children • es
6
Pros:

Ubicación

Cons:

Tamaño camas y olor tuberías

2026-10-13 • via Nuitee
S
Stephanie • solo_traveller • fr
10
Parfait
Pros:

Situation idéale

2026-10-13 • via Nuitee
I
ISABEL • couple • es
8
2026-10-12 • via Nuitee
N
Norbert • couple • fr
6
Séjour moyen
Pros:

L’emplacement

Cons:

Les mauvaises odeurs dans la chambre, nous avons dû changer, remonter dégoût

2026-10-12 • via Nuitee
X
Xavier • solo_traveller • fr
9
Même pas une phrase juste un mot »Topisme « 
Pros:

Emplacement idéal et généralement dans un hôtel « mercure »le séjour est toujours top

Cons:

Déjà en arrivant avant l heure j ai pu avoir une chambre sur proposition d une sympathique hôtesse d accueil
Personnel respectueux et accueillant

2026-10-11 • via Nuitee
B
berthet • solo_traveller • fr
9
2026-10-11 • via Nuitee
B
Barnabás • couple • hu
9
2026-10-10 • via Nuitee
M
Martin • couple • ch
9
Nice Biarritz option
Pros:

Perfect location. Beautiful view over the bay and still in the middle of the centre.

2026-10-09 • via Nuitee
H
hargane • solo_traveller • fr
8
Pros:

L'emplacement central
Le petit dej
Le personnel

Cons:

Prevoir un frigo et une machine à café ds la chambre

2026-10-07 • via Nuitee
S
Susan • solo_traveller • gb
9
Excellent location and close to all facilities.
Pros:

Compact room but wonderful view of the beach and lighthouse.

Cons:

Limited storage was ok for our 2 night stay but would not be comfortable for longer vacation.

2026-09-19 • via Nuitee
F
federico • couple • us
9
Pros:

great location, clean facilities

2026-09-16 • via Nuitee