Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Service issues
Dated rooms
Limited amenities

Categories

Cleanliness
8.2
Dirty blankets delivered and inadequate service regarding room amenities.
Service
9.17
Service issues reported, but some staff were friendly and supportive.
Location
10
Great location near popular attractions.
Room Quality
8.71
Rooms are starting to get a bit dated and misleading descriptions.
Amenities
8.16
Misleading spa facilities and limited room service options.
Value for Money
9.69
Inconsistent experience for the price paid, especially during peak holiday.
Food and Beverage
10
Breakfast was fabulous, although some food options were limited.
Overall Experience
9.65
Overall satisfactory experience but not up to five-star standards.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:42

Property Description

Luxurious Accommodation
Indulge in French luxury at Sofitel Queenstown Hotel and Spa. Each room features a marble bathroom, double spa bath, and Sofitel's signature "MyBed" for ultimate comfort.

Gourmet Dining
Savor exquisite meals at Left Bank Bistro and 1789 Bistro, offering a taste of Paris in Queenstown. Pair your meal with fine wines from their international selection.

Relaxation and Rejuvenation
Unwind at So Spa, a serene sanctuary for holistic wellness. Treat yourself to a variety of rejuvenating treatments to pamper your mind, body, and spirit.

Experience the epitome of luxury and relaxation at Sofitel Queenstown Hotel and Spa. Book now for an unforgettable stay in the heart of Queenstown.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note a refundable credit card or cash pre-authorization of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodations.

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

9.2
Based on 545 reviews
Cleanliness: 8.2
Service: 9.17
Location: 10
Room Quality: 8.71
Amenities: 8.16
Value for Money: 9.69
Food and Beverage: 10
Overall Experience: 9.65
P
Patrick • family_with_children • nz
8
2026-05-30 • via Nuitee
D
Donna • couple • au
10
2026-05-30 • via Nuitee
C
cameron • couple • au
10
2026-05-29 • via Nuitee
C
CoreenaLauren • solo_traveller • au
7
Last minute reservation
Pros:

We recently stayed at Sofitel Queenstown as a walk-in booking. The lady at reception was friendly and helpful, although she did accidentally quote us a lower price after getting the number of nights we wanted to stay incorrect. Despite this, check-in was still pleasant overall.

I had previously stayed at this hotel about a year ago and enjoyed it so much that I recommended it to the rest of my family for this trip.

One of the highlights of the hotel is definitely the day spa. It truly feels like a hidden oasis and deserves to be advertised much more. The ladies working there are absolutely amazing and, in my opinion, are the hotel’s biggest asset. Their professionalism and service were exceptional.

Cons:

Unfortunately, there were also some disappointing aspects during this stay. The breakfast buffet had a lack of variety and options compared to what you would expect from a Sofitel property. The breakfast staff also appeared far more interested in socialising amongst themselves than attending to guests. I also overheard one staff member referring to guests as “little kids” because of the way they ate and left crumbs on the floor, which was quite unprofessional and uncomfortable to hear.

The biggest disappointment, and ultimately the reason I would not return, was the condition of the beds. I have stayed in many Accor properties over the years and have never slept in a bed as uncomfortable and worn out as the ones at this hotel. They urgently need replacing.

Sadly, it feels as though the standards at this property are beginning to slip.

2026-05-27 • via Nuitee
T
TOULA • couple • au
9
For location in Queenstown this hotel has the best location
Pros:

The location is unbeatable.

Cons:

We had to pay $50 per day for valet parking. The breakfast was very ordinary.
Coffee terrible at breakfast

2026-05-24 • via Nuitee
A
Andrea • solo_traveller • us
8
2026-05-23 • via Nuitee
S
Stephanie • couple • nz
8
2026-05-22 • via Nuitee
B
booyeahSydney • Couples
8
Solid
Pros:

Heavy French influence. They even say bonjour... except where staff speak Chinese to each other.

Well located. Short walk to lake. Some rooms have views. Aim for level 5 or 6.

If you have club access the cocktail hour is quite impressive although no actual club as such just special treatment in the bar.

2026-05-21 • via Tripadvisor
M
Mary • couple • au
10
Location was perfect , all staff were so warm and friendly
Pros:

Beautiful hotel , great location

Cons:

Nil

2026-05-16 • via Nuitee
P
Pepe • couple • au
10
Amazing stay at the hotel! Beautiful rooms, great service, and such a relaxing atmosphere. Everything was perfect from c
Pros:

Great location and staff

Cons:

I didn’t have any faults as everything was amazing

2026-05-14 • via Nuitee
J
Jennifer • couple • au
8
2026-05-14 • via Nuitee
M
Michael • couple • us
8
2026-05-14 • via Nuitee
J
Jonathan • couple • nz
8
2026-05-11 • via Nuitee
W
Wade • extended_group • au
10
2026-05-11 • via Nuitee
W
Warren • solo_traveller • us
10
Overall, enjoyed the property, its location and the service.
Pros:

Convenient to everything In Queenstown

Cons:

Odd layout because we had to go through 3 doors to get to room 412

2026-05-08 • via Nuitee
A
Amelia • couple • au
9
2026-05-08 • via Nuitee
1
124john486 • Couples • Perth, Greater Perth, Western Australia
8
I’m very nice stay and a lovely hotel
Pros:

We stayed for six nights in a fantastic location at Sofitel Queenstown. It’s a lovely hotel, and we were fortunate to receive a complimentary upgrade to a Junior Suite. This was quite different from the typical layout — it featured a separate lounge and dining area, a spacious bedroom, a large spa bath, two wardrobes, and two small balconies with beautiful mountain views.

Although there isn’t much snow on the mountains at this time of year, Queenstown is still absolutely stunning. The autumn colours are incredible, with trees displaying a rich mix of reds, oranges, and golds — it really adds a special charm to the whole place. I would highly recommend visiting during this season.

The Club Lounge, while pleasant, is essentially part of the bar due to the hotel’s smaller size. That said, it works well, and the drinks and canapés offering between 4:30pm and 6:30pm is a nice way to ease into the evening — even if it is a little earlier than expected and it does take some time to get drinks the first night was over 20 minutes

Overall, a very enjoyable stay and a great base for exploring Queenstown.

2026-05-06 • via Tripadvisor
A
Andrew • couple • au
10
2026-05-05 • via Nuitee
A
Angus • couple • au
8
Pros:

Well located, clean, good sized room, friendly staff.

Cons:

I couldn’t change channels on the TV. Internet access was problematic.

2026-05-03 • via Nuitee
L
lafayette1959 • Solo travel • Walnut Creek, California
8
Comfortable Stay
Pros:

Stayed 7 nights in April. I enjoyed my stay. I was upgraded to a King Bed. Room was very spacious and comfortable. Cleaning was perfect. I noticed prior negative reviews. I found them to be inaccurate in most, but not all complaints. First, the staff was great. Always helpful, from the bell staff and luggage, to the front desk staff. The rooms were clean and big. Yes, the rooms that face the upward public stairwell had some noise, but nothing overwhelming. Remember this is a downtown hotel with access to many venues. As for review that complained about staff not recognizing his birthday, this is an "entitled" review that I typically ignore. Just because you have some form of status, it doesn't mean that you get King Charles' salute on arrival.

Some of the reviews did have issues for which I agree. Many days my room wasn't cleaned by 3 or 4pm, one day by 6pm. Housekeeping manager said that departing rooms had priority. That's not cool. This would be a 5* star review but for the housekeeping issues. Still, a great hotel.

2026-05-01 • via Tripadvisor