Grand Mercure Xian On Renmin Square

Hotels
•
Grand Mercure
8.6 (759 reviews)
No. 319, Dongxin Street , Xi'an , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff (multiple mentions)
Excellent location (quiet, near metro/bus, park/garden setting)
Clean rooms with comfortable beds and good breakfast options
Spacious rooms
Cons:
Pool is not onsite (located in neighboring hotel/complex) and can be cold
Rooms/furnishings are somewhat dated; some maintenance issues reported
WiFi connectivity was reported as poor by some guests
Unexpected deposit/charge and refund delay reported by a guest

Categories

Cleanliness
9.2
Multiple guests note rooms are very clean with soft towels and well-maintained bathrooms; a few comments mention extensive carpeting (moquette) which some guests dislike, but overall cleanliness is praised.
Service
9.3
Consistently highlighted as a strength: friendly, professional and helpful staff (multiple mentions of concierge Mr. Warren and a door attendant who assisted guests). Service is frequently described as attentive and courteous.
Location
9.2
Very good location: quiet, close to metro and bus stops, good for sightseeing (Terracotta Army) and set in a pleasant park/garden — repeatedly cited as a major positive.
Room Quality
8.2
Rooms are spacious with large beds for many guests, but several reviews note dated furnishings, occasional plumbing/AC/fridge issues, old outlets and residual cigarette smells in some rooms — generally comfortable but somewhat aged.
Amenities
7.8
Mixed amenities: pool and fitness facilities exist but the pool is offsite (in a neighboring hotel/complex) and has been described as cold; gym is small; occasional WiFi issues reported and no in-house dinner restaurant/bar for some guests.
Value for Money
7
Value perceptions vary: many find the price-performance acceptable for location and service, but some guests complained about an unexpected deposit, delayed refunds, and issues in upgraded rooms (maintenance problems), which lowers perceived value.
Food and Beverage
9.1
Breakfast is frequently praised as varied and very good with many options; no major complaints about food service overall, though some mentioned there is no full dinner restaurant on site.
Overall Experience
9
Overall stay is described positively by many guests — a great base for sightseeing with excellent staff and location and generally clean, comfortable rooms; a few negatives (amenities placement, dated rooms, small maintenance issues) temper the experience but do not dominate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:35

Property Description

Luxurious Hotel with Prime Location

Modern Interiors and Elegant Decor
The air-conditioned guestrooms at Grand Mercure Xian On Renmin Square boast modern interiors and elegant decor. Each room is well-equipped with a minibar, work desk, and a TV with cable channels for your entertainment. The en suite bathrooms feature a relaxing bathtub, perfect for unwinding after a day of sightseeing.

Diverse Dining Options and Bars
Indulge in a culinary journey at the hotel's 4 restaurants and 4 bars, offering a variety of cuisines including Mediterranean, Chinese, Japanese, and Italian. Sip on refreshing drinks while enjoying the vibrant ambiance of the bars, creating a perfect setting for socializing and relaxation.

Convenient Facilities and Services
From massage services to a fitness centre, Grand Mercure Xian On Renmin Square ensures a comfortable stay with a range of facilities. Additionally, the tour desk is available to assist guests with travel arrangements, making exploring the city hassle-free.

Book your stay at Grand Mercure Xian On Renmin Square for a luxurious and convenient experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Location

Guest Reviews

8.6
Based on 759 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9.2
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7
Food and Beverage: 9.1
Overall Experience: 9
I
ITALO • solo_traveller • br
10
Escolha esse hotel! Ele é ótimo!
Pros:

Localização, conforto, funcionários, comida, tudo ótimo! Custo benefício muito bom também!

2026-09-11 • via Nuitee
O
Olga • solo_traveller • pl
10
Pros:

Super hotel, blisko stacji metra. Bardzo dobre śniadania. Obsługa miła i pomocna, fajny basen. Pokój ogromny i bardzo wygodny.

Cons:

Zaskoczyła nas kaucja, nie było wcześniej informacji na ten temat.

2026-09-10 • via Nuitee
D
Daniela • extended_group • it
9
Buon rapporto qualitá prezzo
Pros:

Mi è piaciuta la disponibilità dello staff e la colazione con molte opzioni anche per chi non ama il salato.

Cons:

Andrebbe forse fatta una manutenzione di alcuni mobili e tendaggi.

2026-09-10 • via Nuitee
J
Javier • extended_group • es
10
2026-09-10 • via Nuitee
D
Damiano • solo_traveller • it
9
2026-09-10 • via Nuitee
J
Javier • extended_group • es
10
2026-09-10 • via Nuitee
S
Sebastian • solo_traveller • de
9
Pros:

Das Personal war sehr freundlich, Frühstück war lecker und ausreichend.Hatten ein Upgrade in eine Suite bekommen

Cons:

Leider etwas in die Jahre gekommen das Hotel, trotzdem kann man es weiterempfehlen

2026-09-08 • via Nuitee
R
Rosana • extended_group • es
10
2026-09-05 • via Nuitee
A
Anna • extended_group • pl
7
Nie polecam
Pros:

Lokalizacja super

Cons:

Obiekt napewno nie ma 5 gwiazdek bo nawet w recepcji jest napisane ze 4*. Lata świetności ma już dawno za soba. Stare wyposażenie i śmierdzące dywany. Łóżka ok ale twarde. Na śniadanie bardzo mały wybór jak na 4-5 gwiazdek. Basen jest w innym budynku

2026-08-31 • via Nuitee
P
Philippa • solo_traveller • in
9
2026-08-28 • via Nuitee
A
Anna • family_with_children • gr
9
2026-08-27 • via Nuitee
S
SIMON • solo_traveller • fr
10
Super séjour dans le centre de Xi’an
Pros:

Ne pas se tromper, le bâtiment n’es road le premier que l’on voit en premier qui est pour les très aisés, mais celui derrière, il n’en reste pas moins que :
- le bâtiment est beau
- dans un cadre sécurisé et arboré
- la chambre est spacieuse
- le petit déjeuner est très varié
- accès à la piscine avec horaires élargis

Cons:

Rien tout était bien

2026-08-26 • via Nuitee
C
Carmen • couple • es
10
Pros:

Una estancia maravillosa y, sin duda, uno de los hoteles que más nos gustó de nuestro viaje por China. Desde nuestra llegada, todo estuvo cuidado al detalle. El hotel es precioso, moderno y muy acogedor, y nuestra habitación era amplia, impecable y muy cómoda.

El personal fue excepcional: amable, atento y siempre dispuesto a ayudarnos con una sonrisa. La atención recibida hizo que nos sintiéramos realmente bienvenidos durante toda nuestra estancia.

El desayuno merece una mención especial. Es un buffet muy completo, con opciones tanto chinas como europeas, por lo que hay una gran variedad para elegir y es fácil encontrar algo que te guste, independientemente de tus preferencias.

2026-08-24 • via Nuitee
N
Naiara • family_with_children • es
9
Gran hotel
Pros:

Hotel muy bueno ubicado dentro de la muralla, excelente ubicación para visitar la ciudad. La habitación familiar es muy espaciosa, con dos habitaciones, dos baños…El servicio y el personal muy buenos. Cerca de muchos restaurantes y malls para comer.

Cons:

La piscina y el gimnasio, que están muy bien, están en otro edificio, en el hotel Sofitel que está en el mismo recinto privado. En cualquier caso no es un gran inconveniente

2026-08-24 • via Nuitee
S
SIMON • solo_traveller • fr
10
2026-08-23 • via Nuitee
M
MICHELE • couple • it
9
2026-08-22 • via Nuitee
J
Juju the explorer • solo_traveller • fr
9
Pros:

Excellent surprise. The location is ideal and my room was huge. The breakfast buffet was great with many options. Friendly staff who speaks good English.

2026-08-21 • via Nuitee
K
Katarzyna • couple • nz
8
Great
Pros:

Fantastic location,very good breakfast, great coffee, nice room, comfortable beds

2026-08-20 • via Nuitee
J
Jacek • solo_traveller • pl
7
Cons:

Niestety pokój wymaga odświeżenia.na korytarzu przez całą noc były otwarte 2 pokoje bo wietrzyli je po palaczach....ale cały smród wchodziłł na korytarz i do pokoi

2026-08-19 • via Nuitee
P
Priscila Esscarly • extended_group • es
3
No repetiría
Pros:

La ubicación

Cons:

Se supone que el hotel tenía 5 diamantes y cuando llegamos resulta que tenía 4 y parecía de 3, había grietas en las paredes y humedades, había moho en la bañera, los cuartos muy pequeños y en general el hotel viejo y deficiente

2026-08-19 • via Nuitee