Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Excellent food
Friendly staff
Spacious rooms
Cons:
Poor room service
Noise issues

Categories

Cleanliness
7.91
Room service was very bad, and floors were dirty, affecting the overall cleanliness.
Service
8.88
Service was mentioned as needing improvement, but staff was friendly and accommodating.
Location
9.42
Location was very good with pleasant views.
Room Quality
8.37
Rooms were spacious and cozy, although some reported noise issues.
Amenities
8.4
Great amenities like pools and activities, but some areas felt cramped.
Value for Money
8.66
Considered a bit overpriced, but quality overall justified the price for some.
Food and Beverage
9.41
Food quality was excellent with many options available.
Overall Experience
9.38
Overall a fantastic experience with many positive remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:53

Property Description

Luxurious Oceanfront Retreat
Servatur Puerto Azul, nestled on the cliffs between Amadores beaches, offers a fully renovated 4-star experience with stunning Atlantic Ocean views, perfect for families and couples.

Abundant Amenities
Enjoy five swimming pools, a solarium, multi-sports court, wellness center, gym, and various dining options. For the little ones, there's a splash area, Mini Club, playground, and entertaining activities.

Adults' Paradise
Indulge in the exclusive adults-only section with breathtaking infinity ocean views, ensuring a tranquil retreat. Unwind and savor the serenity.

Culinary Delights
Delight in diverse dining options at the main buffet restaurant with live cooking stations and vegetarian menus. Sip on cocktails and enjoy snacks at the pool bar all day long.

Experience the epitome of relaxation and luxury at Servatur Puerto Azul. Book now for an unforgettable getaway!

Important information:

All guests, including minors, must present official identification upon arrival. The only valid documents recognized are: DNI (National Identity Document), NIE (Foreigner Identification Number), or PASSPORT, in accordance with applicable Spanish regulations (Order INT/321/2021 and Royal Decree 933/2021).

American Express is not accepted as a method of payment.

Some facilities, services and schedules may be subject to change.

- On December 24th, half-board and all-inclusive reservations include a gala dinner.
- On December 25th, half-board and all-inclusive reservations include a special dinner.
- On 31st/12 a Gala is included for reservations in Half Board and All Inclusive.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Location

Guest Reviews

8.8
Based on 1032 reviews
Cleanliness: 7.91
Service: 8.88
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.66
Food and Beverage: 9.41
Overall Experience: 9.38
I
Isidro • couple • es
10
2026-11-07 • via Nuitee
M
Malin • extended_group • no
7
2026-11-07 • via Nuitee
A
Agneta • couple • se
6
2026-11-07 • via Nuitee
G
GURCAN • couple • gb
4
We would not choose to stay here again!
Pros:

Location, view and room terrace

Cons:

Unfortunately, our stay was very disappointing. The beds were extremely uncomfortable, and the duvets were far too small.

The all-inclusive system felt more like an attempt to push guests towards upgrading to the premium package. Even basic drinks were served in very small cups, and there was no complimentary bottled water provided in the rooms.

Management was poor, and hygiene standards around the swimming pools were concerning. The pools did not look particularly clean, and the sunbeds were never cleaned during our stay. We also noticed small red insects on the sunbeds and cockroaches around the swimming pool area.

Food service was hectic and poorly organised. There were queues for practically everything, making mealtimes unnecessarily stressful rather than enjoyable.

To make matters worse, the reception staff were not particularly friendly or welcoming.

Overall, the hotel was poorly managed, lacked basic standards of cleanliness and organisation, and did not provide the comfortable and enjoyable holiday experience we had expected. We would not choose to stay here again.

2026-11-06 • via Nuitee
B
Beatriz • couple • es
10
2026-11-03 • via Nuitee
A
Ana Maria • couple • es
10
Pros:

La comida. Hay a todas horas. Y está buenísimo todo.

Cons:

La almohada era un poco baja para mí gusto. Pero me dieron otra y se solucionó

2026-10-29 • via Nuitee
M
Marije • family_with_children • nl
9
Is een fijn hotel om te verblijven.
Pros:

Het eten is heel gevarieerd. De infinity pool was ook een fijn gedeelte om te zitten.

Cons:

Dat niet je nog een all inclusive plus hebt en dat dus niet alles all inclusive is.

2026-10-25 • via Nuitee
N
Nely • family_with_children • gb
10
Pros:

Todo sobretodo el bufete

2026-10-24 • via Nuitee
L
Laura Rodriguez Sotelo • extended_group • es
8
2026-10-24 • via Nuitee
S
Stuart • family_with_children • gb
10
Great relaxing Family Holiday
Pros:

Amazing Hotel

Cons:

Nothing

2026-10-21 • via Nuitee
Y
Yolanda • couple • es
10
Perfecta!
Pros:

Todo perfecto !

Cons:

Habia que caminar bastante para llegar a la habitación y fue un poco lioso el primer día a pesar de las indicaciones.

2026-10-17 • via Nuitee
A
Andriy • family_with_children • ua
10
2026-10-16 • via Nuitee
S
Sergiu • family_with_children • ch
9
Pros:

Das Zimmer war sauber und man hatte den Eindruck, dass es erst vor Kurzem renoviert wurde (vor ca. 2 Jahren). Das Essen war frisch und abwechslungsreich. Das Personal war sehr freundlich und professionell. Besonders Andrei, Aaron, Lucia und Carina haben dazu beigetragen, unseren Urlaub noch schöner und angenehmer zu gestalten.

Cons:

Leider gab es keinen frisch gepressten Orangensaft. Der Kaffee aus den Kaffeeautomaten war für mich persönlich nicht trinkbar :). Ich bin allerdings sehr anspruchsvoll, was Kaffee angeht, und das ist nur meine persönliche Meinung. Alle anderen Gäste haben reichlich Kaffee getrunken. :))

Es wäre schön, wenn das Hotel auch solche Gäste berücksichtigen und ihnen zumindest einen guten Kaffee kostenlos anbieten würde.

2026-10-15 • via Nuitee
E
Eva • solo_traveller • es
10
2026-10-14 • via Nuitee
R
Robaina • solo_traveller • es
7
Pros:

Lo que más me gustó del alojamiento fue el espacio, la ubicación y la posibilidad de disfrutar de la piscina de Taurito. También destacaría las vistas y, especialmente, la comodidad de la cama, que me encantó. En cuanto a la comida, se come bastante bien y hay variedad para elegir.

Cons:

Creo que la limpieza de las zonas comunes podría mejorar bastante, especialmente en el área de la piscina. En ocasiones, las hamacas tenían excrementos de paloma, había vasos tirados y las mesas estaban manchadas de bebidas. Es cierto que algunos turistas tampoco contribuyen a mantener los espacios limpios, por lo que considero que es una responsabilidad compartida. Aun así, quizás sería conveniente reforzar el personal de limpieza para mantener estas zonas en mejores condiciones durante todo el día y ofrecer una experiencia más agradable a los huéspedes.
En cuanto a la comida, en general está bien y es variada. Como sugerencia, añadiría crepes o tortitas al desayuno, ya que suelen gustar mucho a los niños y mi hija se llevó una pequeña decepción al comprobar que no había.

2026-10-13 • via Nuitee
J
João • solo_traveller • pt
9
2026-10-12 • via Nuitee
O
Ozren • solo_traveller • rs
10
2026-10-12 • via Nuitee
E
Emma • couple • gb
10
2026-10-10 • via Nuitee
M
Massimo Critelli • couple • it
10
Tutto bellissimo siamo rimasti entusiasti . Procederei ad un servizio pullman fino a Puerto Rico
Pros:

La colazione era abbondante ottima e per tutti i gusti.

Cons:

Aumenterei le tratte del transfer a Playa de Amadores anche al pomeriggio.

2026-10-07 • via Nuitee
D
David • couple • nl
7
Food amazing cleaning horrible
Pros:

Food is really good a lot to choose for everyone is something
Location is also nice

Cons:

Cleaning is really bad
The rooms smell like pee and the toilets of the hotel where verry dirty including poop paper on the ground
Cleaning left there hair and nails on our floor.

Entertaiment team was trying there best but was every 5 minutes yelling to the microphone with really hard music so for a relax stay it is not the place due the noice of them.

2026-09-19 • via Nuitee