Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Excellent food
Friendly staff
Spacious rooms
Cons:
Poor room service
Noise issues

Categories

Cleanliness
7.91
Room service was very bad, and floors were dirty, affecting the overall cleanliness.
Service
8.88
Service was mentioned as needing improvement, but staff was friendly and accommodating.
Location
9.42
Location was very good with pleasant views.
Room Quality
8.37
Rooms were spacious and cozy, although some reported noise issues.
Amenities
8.4
Great amenities like pools and activities, but some areas felt cramped.
Value for Money
8.66
Considered a bit overpriced, but quality overall justified the price for some.
Food and Beverage
9.41
Food quality was excellent with many options available.
Overall Experience
9.38
Overall a fantastic experience with many positive remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:53

Property Description

Luxurious Oceanfront Retreat
Servatur Puerto Azul, nestled on the cliffs between Amadores beaches, offers a fully renovated 4-star experience with stunning Atlantic Ocean views, perfect for families and couples.

Abundant Amenities
Enjoy five swimming pools, a solarium, multi-sports court, wellness center, gym, and various dining options. For the little ones, there's a splash area, Mini Club, playground, and entertaining activities.

Adults' Paradise
Indulge in the exclusive adults-only section with breathtaking infinity ocean views, ensuring a tranquil retreat. Unwind and savor the serenity.

Culinary Delights
Delight in diverse dining options at the main buffet restaurant with live cooking stations and vegetarian menus. Sip on cocktails and enjoy snacks at the pool bar all day long.

Experience the epitome of relaxation and luxury at Servatur Puerto Azul. Book now for an unforgettable getaway!

Important information:

All guests, including minors, must present official identification upon arrival. The only valid documents recognized are: DNI (National Identity Document), NIE (Foreigner Identification Number), or PASSPORT, in accordance with applicable Spanish regulations (Order INT/321/2021 and Royal Decree 933/2021).

American Express is not accepted as a method of payment.

Some facilities, services and schedules may be subject to change.

- On December 24th, half-board and all-inclusive reservations include a gala dinner.
- On December 25th, half-board and all-inclusive reservations include a special dinner.
- On 31st/12 a Gala is included for reservations in Half Board and All Inclusive.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 992 reviews
Cleanliness: 7.91
Service: 8.88
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.66
Food and Beverage: 9.41
Overall Experience: 9.38
L
lopez bolaños • family_with_children • es
10
2026-07-24 • via Nuitee
M
Mark Jan • family_with_children • nl
8
Heerlijk genoten met het gezin in een mooie accommodatie
Pros:

Super fijne plek met een grandioos uitzicht!

Cons:

Als ik dan toch wat noemen, ons appartement zat onwijs ver lopen van de centrale dingen zoals zwembad en restaurant

2026-07-24 • via Nuitee
G
Guaci • family_with_children • es
10
2026-07-22 • via Nuitee
C
Cedric • solo_traveller • fr
10
Parfait
Pros:

Tout était parfait

Cons:

Pour être vraiment pointilleux la distance avec la plage

2026-07-20 • via Nuitee
M
Michel • family_with_children • es
8
Ótimo custo-benefício
Pros:

O hotel está bem localizado e possui uma ótima estrutura para famílias. Restaurante, área de piscina e atividades são bem legais e mantém todos ocupados

Cons:

Apesar de ser novo e ter boa estrutura, as pombas atrapalham muito os hóspedes durante algumas refeições que podem/devem ser feitas fora do restaurante. Deveriam pensar em um sistema sonoro para espantar. A piscina precisa de manutenção já que o fundo está soltando, logo muito comum pisar em partes sem cerâmica ou solta-las em seus pés.

2026-07-19 • via Nuitee
A
AOK • solo_traveller • ie
10
Pros:

Clean and well kept hotel.
Staff are very pleasant, especially the cleaning staff.

Cons:

The walk down to Puerto Rico

2026-07-18 • via Nuitee
P
Paul • family_with_children • no
10
2026-07-16 • via Nuitee
A
Andrea • extended_group • it
6
2026-07-16 • via Nuitee
Łukasz • family_with_children • pl
10
Ciepłe baseny , piekne widoki i infinity pool
Pros:

Baseny

2026-07-16 • via Nuitee
D
de Ruig • couple • nl
9
Verblijf was comfortabel en heel compleet wat betreft kamerfaciliteiten ,kwaliteit van eten en amuse
Pros:

Veel keus bij het ontbijt ...veel gezonde mogelijkheden
Personeel was alert en behulpzaam . Borden werden snel weggehaald .Er stonden veel tappunten voor koffie thee en frisdrank .

Cons:

Geluid van de beat rond het zwembad was soms erg hard !

2026-07-15 • via Nuitee
S
Sergio • family_with_children • es
10
2026-07-15 • via Nuitee
N
Nereida • couple • es
10
Pros:

El personal muy simpático, muy buena limpieza y volvería a repetir sin ninguna duda!

2026-07-10 • via Nuitee
S
Suárez De La Guardia • solo_traveller • es
9
Pros:

las habitaciones impecables

Cons:

la piscina era justota para mi, mucha gente y poco espacio

2026-07-06 • via Nuitee
E
Ezgi • couple • nl
8
Very clean hotel with good buffet and the fastest service available. And very kid friendly.
Pros:

It was neatly clean, breakfast buffet was excellent. Quick service, and good service staff(excluding the front office workers). Good facilities, good selection of meals.

Cons:

Front desk staff was rude and had an attitude. We understand the frustration they mah get because of dealing with all kinds off people throughout the day but, we and other members of the hotel deserve better. We havent encountered any bad experience with any orher staff but we always got frustrated because of the front desk.

2026-07-05 • via Nuitee
P
Prieto Cabrera • family_with_children • es
10
Maravillosa experiencia
Pros:

Maravillosas vistas al mar.
Diversidad de piscinas según edades.
Buen programa de animación.
Muy buena comida (desayuno y cena)
Supermercado junto al establecimiento.
Respetuosos con las condiciones de trabajo del personal de limpieza puesto que las camas son elevables.

2026-07-02 • via Nuitee
D
Dela Cruz in Norway • family_with_children • no
10
When your in Puerto Rico stay in Servatur Puerto Azul
Pros:

Very nice and clean hotel . The personal was very helpful and accommodating. And the food was delicious. 😊

Cons:

None

2026-07-02 • via Nuitee
L
Lulu • couple • es
8
2026-07-01 • via Nuitee
B
Barbara • family_with_children • gb
10
very nice time, perfect weather and good food
Pros:

The property is very clean perfect for families have many different areas for kids, families, and +18. The food is very good and changing every day. Pools are very clean and the quality of water is checking every few days

Cons:

The entertainment shows should be more improved because they looks like they are similar every day and people want to dance. And the shows looks quite boring.

2026-07-01 • via Nuitee
B
Barbara • family_with_children • gb
9
2026-07-01 • via Nuitee
Z
Zebenzui • family_with_children • es
10
2026-06-30 • via Nuitee