One King West Hotel and Residence

Hotels
8.6 (11019 reviews)
1 King Street West , Toronto , CA
+1 416-548-8100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location close to transit and train station
Friendly, attentive staff and excellent valet service
Clean, comfortable and often spacious/refreshed rooms with great views
Good beds and overall room comfort
High-floor views cited as outstanding
Cons:
Elevator reliability issues and poor stair/signage which impacted exits
Perceived poor value: hotel seen as expensive; extra charges (breakfast, early check-in)
Kitchenette and room supplies sometimes inadequately stocked (missing pans, paper towels, extra pillows)
Breakfast options limited or not included; some guests wanted better breakfast variety
Occasional noisy lobby and minor plumbing/flow issues in specific rooms

Categories

Cleanliness
9.1
Generally reported as very clean and comfortable across multiple reviews; a few guests noted minor supply issues (toilet paper quality, missing extra pillows for a pullout).
Service
9.4
Staff frequently described as friendly and attentive (multiple check-ins, excellent valet); front-desk responsiveness noted though one guest found follow-up on elevator issues insufficient.
Location
9.9
Consistently praised as excellent and very convenient—central, close to transit and the train station, with many restaurants/shops and standout high-floor views.
Room Quality
8.7
Rooms described as comfortable, spacious and refreshed with good beds and great views; some drawbacks noted (pullout couch lacking pillows, occasional plumbing/flow issues in specific rooms).
Amenities
7.8
Mixed feedback: kitchenette was a welcome feature but often poorly equipped (missing pans, paper towels); elevators experienced repeated problems and stairs/signage were unclear for some guests.
Value for Money
7
Multiple guests felt the hotel was expensive for what was provided—complaints about extra charges (early check-in), breakfast not being included, and expectations not met for the price paid.
Food and Beverage
7.6
Breakfast-related issues: not included by default, perceived as pricey, and limited café options; several guests wanted better or more varied breakfast offerings.
Overall Experience
9.3
Overall positive stays driven by location, comfortable rooms and attentive staff, but tempered by intermittent elevator problems and value concerns for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Historic Charm and Modern Elegance
Step back in time to 1914 at this downtown Toronto gem, where historic charm meets modern convenience. Explore nearby attractions like St. Lawrence Market and the Hockey Hall of Fame within minutes.

Thoughtful Amenities
Indulge in the comfort of well-equipped suites featuring microwaves, refrigerators, and coffeemakers. With separate living spaces, enjoy the luxury of distinct sleeping, dining, and working areas.

Convenience and Comfort
Stay fit at the on-site fitness centre or savor a meal at the hotel's restaurant and bar. With Roy Thomson Hall a short walk away and easy access to Billy Bishop Toronto City Airport, convenience meets luxury at One King West Hotel and Residence.

Ready to experience the perfect blend of history and modernity? Book your stay now at One King West Hotel and Residence!

Important information:

Minimum check in age is 18.

Please note, pets can be accommodated upon request for an additional CAD 100 per stay. Please contact the hotel directly for more information.

Hotel will be pre-authorizing your credit card prior to your arrival. A pre-authorization is a temporary hold placed on your credit card to ensure sufficient funds are available to cover your anticipated charges during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.6
Based on 11019 reviews
Cleanliness: 9.1
Service: 9.4
Location: 9.9
Room Quality: 8.7
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 9.3
M
Mark • family_with_children • ca
6
Disappointing for the price
Pros:

Location, well-maintained, friendly staff, in-house breakfast. Room was more like an apartment, with separate room for sleeping and lounging. TVs in both the bedroom and living room, and the kitchenette was a welcome surprise.

Cons:

At the price we paid, we expected a premium feel to our stay. Some parts were not even at the level of a standard stay. For example, when you have a pullout couch, you would expect extra pillows somewhere. There were none. The kitchenette? No paper towels. The toilet? Toilet paper was more like a kleenex box (see photo)

2026-10-30 • via Nuitee
F
Fernando • couple • us
10
2026-10-30 • via Nuitee
R
Raluca Dragnea • family_with_children • ca
10
2026-10-30 • via Nuitee
ひで • couple • jp
10
高層ビルで景色良い
Pros:

とても便利な場所にあり、高層ビルがまどから見え非日常を感じられ良かった。
部屋は清潔で快適に過ごす事が出来ました。

Cons:

朝など高層ビルのため、エレベーターが混雑する時間は、自分の階に来るまでに何度も停止したのが煩わしかった。

2026-10-30 • via Nuitee
C
Carolina • solo_traveller • co
9
Nice hotel!
Pros:

Nice location, the room was really confortable, beautifull view, shower and bed very good.

Cons:

It is expensive, knowing that breakfast is not included, and they charge a lot for early check-in even though they have rooms available.

2026-10-29 • via Nuitee
E
Esther • couple • de
9
2026-10-29 • via Nuitee
S
Sherley • solo_traveller • ca
10
2026-10-29 • via Nuitee
E
Elisa • solo_traveller • es
10
2026-10-29 • via Nuitee
G
Gabriela • couple • ca
10
Cons:

Pas de signalisation pour le chemin intérieur vers via rail :(.

2026-10-29 • via Nuitee
L
Leslie • family_with_children • ca
8
Great location, refreshed room, crappy elevators.
Pros:

Great location, refreshed rooms

Cons:

Elevator issues the entire stay. One consistently ran, two did not. At checkout none were working and we had to lug our luggage down 9 stories and then up three stories and then back down. Stairs were not well marked. When we entered the bottom stair level we were yelled at by maintenance people that we shouldn’t be there however that was the only way we could get out. We had a flight to catch and we were tight on time. I mentioned it to the front desk who said they had someone ‘checking into the issue’ and he said no guest should experience that. Fair enough but I was unimpressed. If I had mobility issues that would not have been a feasible solution to drag luggage down many flights of stairs.

2026-10-28 • via Nuitee
K
Kirsi • couple • fi
9
Pros:

Loistava sijainti, erittäin siisti huone ja yleiset tilat, ystävällinen henkilökunta.

Cons:

Olisin kaivannut parempia aamiaisvaihtoehtoja kuin mitä kahvilassa oli saatavilla. Hotellin aula oli meluisa.

2026-10-28 • via Nuitee
J
Julia • couple • ca
8
2026-10-28 • via Nuitee
S
Sandra • couple • us
9
A wonderful place to stay to explore Toronto.
Pros:

Great location. Transit across the street and a block away from the train station. Lots of restaurants and shops. We upgraded to a room with a view on the 41st floor and it was outstanding! Attentive staff checked in with us multiple times during our stay.

Cons:

Elevators can be slow because of so many floors (45), but not a big problem.

2026-10-28 • via Nuitee
E
Eva-Marija • couple • de
9
2026-10-28 • via Nuitee
S
Sabrina • couple • ca
10
2026-10-27 • via Nuitee
C
Colleen • extended_group • ca
8
Wonderful stay and great location
Pros:

Valet staff were excellent

Cons:

N/a

2026-10-27 • via Nuitee
T
TUNG CHING • extended_group • tw
10
2026-10-27 • via Nuitee
P
Paul • couple • gb
7
Nice stay
Pros:

Location

2026-10-27 • via Nuitee
B
Brigitte • couple • at
10
alles perfekt, schönes und großes Zimmer, freundliches Personal, sehr sauber
Pros:

Sehr gute Lage - sehr zentral, schönes großes Bett, traumhafte Aussicht, geräumiges Bad

2026-10-27 • via Nuitee
Y
Yi-Fang • couple • tw
8
環境舒適、地點好，但廚房不好用
Pros:

地理位置好、距離車站很近，房間和床很舒服，有膠囊咖啡機、高樓層窗外風景好

Cons:

美中不足是雖然有廚房，但廚房用具很不齊全，只有一個湯鍋，沒有平底鍋也沒鍋鏟，真的要煮或煎東西很麻煩，可惜

2026-10-26 • via Nuitee