Mercure Bristol North The Grange Hotel

Rooms are a tiny bit dated and worn but still very comfortable and clean

Expensive
Hotel staff not very cooperative

There wasn't anything we didn't like.

Nothing

Building in general was too hot, and room was hot even with the window open all day and night. No temperature control in room.
A bit disappointing that as we were attending a wedding and had said from the start that we would arrive midday that there was no option to check in early or even a spare room to quickly get changed in other than the toilets.

Once you got past the reception and went towards the rooms at the back the corridors were grubby and needed a paint and everywhere smelled of stale cigarettes. The bedroom, which was a privilege room, was just tired looking and the bathroom was grubby and outdated.

Whilst the bed was very comfy, we felt the room was somewhat tired. There were scratches on the walls and the toilet did not like to flush. the shower tap needed replacement.

If I was being picky we had coffee pods in room and no coffee machine

The decor was nice throughout but somewhat tired.
Breakfast was a bit disorganised, no hot water for tea, only from the coffee machine which was very busy.
Hot breakfast choice was good but trays were empty so had to wait 20 minutes until fully restocked.
There was a wedding party present so was very busy at breakfast, so possibly not the normal situation.

Room a little warm and only small fans and window didn’t open far.

Uncomfortable bed with terrible pillows that were like bricks. The room was very tired with a very noisy floor!

The cleanliness of the room was very disappointing, the shower curtain was not clean , it was hard at the bottom with soap scum. The sofa bed in our family room was disgustingly dirty with a layer of dust and human hair/ skin along the back

Room in roof very hot and quite noisy from other rooms

The room I stayed in was very dated and looking tired, no plug sockets by the bed, TV signal kept dropping in and out so it made it difficult to watch the TV. Needs updating / a coat of paint

As I said, the room was old, dirty and rusty. The door from the bathroom could not be closed, the water in the shower was running the whole time. It was hot. And when we asked for a refund booking.com didnt respond. In the Hotel they told us just booking.com can approve our request.

Malheureusement, nous ne sommes restés qu’une nuit, et je pense que c’était préférable car le confort n’était pas tout à fait au rendez-vous. J’espère sincèrement que mes remarques seront prises de manière constructive, car je trouve que cet endroit a énormément de potentiel et mérite d’être à la hauteur de son cadre.

La chambre était équipée du strict minimum. L’éclairage était particulièrement peu agréable et, comme notre chambre donnait sur une cour arrière sans réelle vue, nous avions très peu de lumière naturelle. Dans la salle de bain, le sol en vinyle commençait à se décoller, il y avait de la moisissure dans certains joints et le réglage chaud/froid de la douche nous a demandé un petit moment avant de comprendre son fonctionnement. Le gel douche mis à disposition était également vide.
Pour le prix de la chambre, je pense que quelques améliorations seraient vraiment appréciables.

Côté restaurant, c’était correct, mais certains détails nous ont un peu déçus. Payer £9.50 pour un « warm chocolate fondant » qui est un dessert que l’on peut trouver en supermarché, et qui n’était malheureusement même pas correctement réchauffé pour être fondant, m’a semblé un peu excessif.

Le service pourrait également gagner en efficacité. Par exemple, environ 15 minutes se sont écoulées entre le moment où l’on nous a proposé un dessert et celui où l’on nous a finalement apporté la carte, alors que plusieurs membres du personnel semblaient disponibles.

Hotel was so warm - like an old persons home!