Best Western Knoxville Suites - Downtown

Hotels
•
Best Western
7.6 (400 reviews)
5317 Pratt Road , Knoxville , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Clean and comfortable beds
Cons:
Cleanliness issues
Outdated rooms
Unpleasant smells

Categories

Cleanliness
6.38
Several reviews mentioned cleanliness issues, with one reviewer noting the room wasn't very clean and another mentioning ants.
Service
8.85
Multiple reviewers noted friendly and helpful staff, and one highlighted the quick check-in process.
Location
7.39
Reviewers expressed mixed feelings about the location; it was deemed not ideal but accessible.
Room Quality
6.84
Feedback on room quality was mixed, with some noting outdated decor and others being satisfied with cleanliness.
Amenities
7.87
The breakfast was described as basic; improvements could be made, but generally adequate.
Value for Money
7.93
The price was considered acceptable by some reviewers despite noted deficiencies.
Food and Beverage
7.38
Reviews on breakfast indicated it was satisfactory but could use upgrades.
Overall Experience
8.15
The overall sentiment was moderately positive despite the noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:49

Property Description

Convenient Location
Located just 5 miles from downtown Knoxville and 6 miles from the University of Tennessee, Best Western Knoxville Suites offers easy access to the city's main attractions.

Amenities Galore
Enjoy the indoor pool, jacuzzi, and gym during your stay at Best Western Knoxville Suites. The suites come equipped with a microwave, refrigerator, coffee maker, and a cozy seating area, ensuring a comfortable experience for all guests.

Delicious Breakfast Options
Start your day right with a complimentary breakfast at the hotel, setting the tone for a day of exploration in Knoxville.

Book your stay at Best Western Knoxville Suites now for a relaxing and enjoyable experience in the heart of Knoxville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 400 reviews
Cleanliness: 6.38
Service: 8.85
Location: 7.39
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.93
Food and Beverage: 7.38
Overall Experience: 8.15
T
Taylor • family_with_children • us
10
It was good
Pros:

Both were good

2026-07-11 • via Nuitee
N
Nicholas • solo_traveller • us
7
2026-07-09 • via Nuitee
T
The Salazar's • solo_traveller • us
4
Clean and fix up your hotel.
Pros:

Staff was friendly.
Decent breakfast.
Decent-sized room.
Bed not too bad, comfy.

Cons:

The pool was not heated, which was one of the reasons we wanted to stay here, as our daughter likes to swim. Also, the jacuzzi was a piss-yellow color, so I was too scared to get in it. As we were speaking to the lady at the front desk for recommendations on restaurants with good pizza, the ceiling started to pour rain from outside near the breakfast room door. Our room smelled like stinky feet/a weird, funky smell. We couldn't get a refund, or that would definitely have been an option for us.

2026-07-09 • via Nuitee
F
Francisco • couple • us
10
2026-07-06 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-07-06 • via Nuitee
H
Hedrick • solo_traveller • us
7
Pros:

Alot

Cons:

Not too much

2026-07-06 • via Nuitee
K
Kate • family_with_children • us
7
Good for the price, breakfast was good- slightly more than a continental breakfast.
Pros:

Breakfast was good. All the standards of a continental breakfast with hot eggs, sausage and potatoes . Rooms were clean but did have a musty smell until we turned on the air. Slept well- beds and bedding were adequate. Better than other places I’ve been, that’s for sure.
Pool area was good, but pool was super cold. Did not stop my kids, tho!

Cons:

Musty smell in the room, but did disappear after we turned on the air.

2026-06-30 • via Nuitee
K
Kim • solo_traveller • us
10
2026-06-23 • via Nuitee
D
Donald • couple • us
8
Pros:

Breakfast

2026-06-22 • via Nuitee
W
William • solo_traveller • us
7
2026-06-18 • via Nuitee
J
John • solo_traveller • us
10
2026-06-18 • via Nuitee
H
Hedrick • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-15 • via Nuitee
G
Glen • family_with_children • us
7
Not too bad.
Pros:

Location was ideal. Breakfast was okay. We stayed two nights and the breakfast was different between to two mornings.

Cons:

The sofa bed was very uncomfortable. The floors are filthy.

2026-06-12 • via Nuitee
T
Traci • family_with_children • us
8
Pros:

clean and nice staff

Cons:

poor shower pressure

2026-06-09 • via Nuitee
C
Cara • solo_traveller • us
10
2026-06-08 • via Nuitee
A
Angela • extended_group • us
6
Good location but in serious need of updates & checks for fire safety
Pros:

Location

Cons:

The room was ok. Only 2 outlets worked in the room. 1 light blinked off/on all night the 2nd night there. Outlet covers were very loose, not allowing plugs to sit properly.

2026-06-08 • via Nuitee
J
Jessie • solo_traveller • us
3
Pros:

Convenience to restaurants and major highway.

Cons:

It smelled horrible. The smell consisted of a wet dog odor.

2026-06-03 • via Nuitee
K
Kimberly • couple • us
5
Great location and value. The room was fine besides the dried puke on the nightstand.
Pros:

The location was great and staff were friendly. We stayed with my dog and it was comfortable for her.

Cons:

There were kids partying on the sidewalk outside of our room on the first floor. The nightstand also had dried puke all down the side of it.

2026-06-02 • via Nuitee
O
Olivier • solo_traveller • us
8
Okay for what it was
Pros:

Breakfast was ok

Cons:

The hotel was not really downtown

2026-06-01 • via Nuitee
L
Laura • solo_traveller • us
8
Good place just needs work
Pros:

Great location and friendly staff and decent breakfasts for the kids

Cons:

Was super outdated and needed some work and the pool area was cold and no towels in the pool area.

2026-06-01 • via Nuitee