DoubleTree by Hilton Galveston Beach

The experience was not good; when I arrived at the front desk, the woman who assisted me informed me that they had overbooked and the room I had paid for was unavailable. I had paid for a room with a balcony, but they gave me a standard one. When I pointed out that this wasn't the room I had paid for, she rudely told me that if I didn't like it, I could go somewhere else. I then said I should at least get a refund, but she told me that wasn't her problem and that I needed to contact Booking.com since I had booked through them. I don't care about their internal disputes; the service is theirs, and it is their reputation that suffers. They are the ones who need to sort things out, rather than passing the problem on to the customers.

There are two elevators. Unfortunately, only one was operable. The one that was in operation was extremely slow. Both guests and cleaning staff had to use this elevator, causing some wait time. Many times we walked down the stairs from the 5th floor to save time.
The breakfast at the hotel is expensive.

Rooms are very humid and dirty! Cleaning is not done! Cheap hotel

One elevator was broken. They only had one active elevator which took a long time to get to the room and out. I waited an hour after checking in with a bunch of luggage for one of two of the elevators to be fixed. I was promised $100 off my first night which was not added.

Well the service was down . That’s what I was told when I tried to check in into our room . I hope I was not charged .
Had to find another hotel because the ladies at the front had no answers and the power was out . So horrible experience for me . Thank Goodness I was able to find another hotel .

See above and liars about making it up!

On the day of my reservation, the hotel called me to inform that Booking's system had outdated room information. As a result, they could only provide me with a single-bed room without a balcony, instead of the 4-person room with a balcony that I had originally reserved.

When I told the hotel staff member that I wanted to cancel the reservation due to this significant change, she instructed me to do so through Booking. I proceeded with the cancellation as requested. However, I was still charged for the entire stay despite the cancellation.

The hotel staff member who assisted me was dismissive and defensive throughout the interaction, even though the issue was not her responsibility. It was a problem between the hotel and Booking's systems.

Frustratingly, neither the hotel nor Booking has responded to my complaints or addressed this matter in any way.

The ELEVATOR SUCKED!! I read reviews prior to trip apparently it’s been like this way too long. Old carpet room had drywall damage

We were given keys to rm 321. When we got there the sheets were off the bed and it wasn't ready. We met the janitorial staff in the hallway and they promptly gave us rm 320 which was awesome. The view was great! I didn't like $22 for breakfast. We, instead, walked to Miller's and ate cheaper with a window view of the ocean.

Nada que desabone.

Elevator not working properly, had to use stairs most of the time

Reception run down chairs very dirty, hall and lifts floor were dirty and when we got to room it was very run down and dirty had booked for 3 nights stayed 2 as our transport couldn’t pick us up till then. Pool area no towels pool area and pool dirty.

It only took us three times asking to get towels. The pool was disgusting, spoons and everything else in the bottom of it. Our room was atrocious, poop or something on our shower curtain. Toilet was disgusting, and had someone else else’s urine on it when we got there. Door handles disgusting. Floors gross. Never again.

Not very clean and elevators weren’t working. The lobby too small.

That it's run down , only elevator broke down .. Had to go get our towels everyday ... took dirty one's but didn't leave clean one's in there place ! The Rudeness from the guy Checking us in ... 2nd time he has been RUDE , was there in February 2026 .. Same guy & again was beyond RUDE ... I will be finding a New place to stay on my next visit... 10 years ive been coming to the Double Tree , I won't go back ... This was my 70th Birthday 8/2 Check in day ! We come & spend 5 days enjoying Galveston ... Last 10 years ... Good Bye Double Tree