Royal Orchid Hotel Guam

Hotels
6.5 (437 reviews)
626 Pale San Vitores Road , Tumon , gu
+1 671-649-2000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Affordable prices
Cons:
Poor cleanliness
Issues with service and amenities

Categories

Cleanliness
4.46
Reviews indicated issues with cleanliness, such as bad smells and overall dirtiness.
Service
7.43
Staff were friendly but not particularly helpful in various situations.
Location
8.47
Good location with nearby conveniences noted by multiple reviewers.
Room Quality
5.42
Inconsistent experiences, with some reviews mentioning mold and maintenance issues.
Amenities
4.45
Several comments indicated lack of amenities and issues like broken escalators.
Value for Money
7.41
Often described as budget-friendly, but negative aspects detract from the overall perception.
Food and Beverage
7.46
Breakfast was mentioned as positive, but limited information on overall food quality.
Overall Experience
6.93
Mixed reviews leading to an average overall experience, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:37

Property Description

Luxurious Oceanfront Property
The Royal Orchid Hotel offers a stunning view of Tumon Bay and boasts a shopping arcade, fitness center, outdoor pool, and hot tub for guests to enjoy. Most rooms provide picturesque ocean views and there are four dining options on-site to choose from. Free Wi-Fi is available throughout the property.

Elegant Rooms and Convenient Amenities
Each air-conditioned room and suite features traditional décor, marble floors, and a choice of city, pool, or ocean views. Guests can expect a refrigerator, coffee maker, spacious bathrooms with separate bath and shower, and cable TV. The hotel also offers coin-operated laundry facilities, ice and vending machines on every floor, and a USO lounge with free activities for military personnel.

Prime Location for Leisure and Shopping
Situated just a short walk from the beautiful beaches of Tumon Bay, the hotel is also close to Windward Hills Golf Course and Guam International Airport. Guests can indulge in shopping at the outlets located within the hotel and explore high-end brands at Tumon Sands Plaza, a quick 5-minute drive away.

Book your stay at Royal Orchid Hotel Guam for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$7 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 437 reviews
Cleanliness: 4.46
Service: 7.43
Location: 8.47
Room Quality: 5.42
Amenities: 4.45
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 6.93
J
Jonah • couple • us
5
2026-07-22 • via Nuitee
E
Eric • extended_group • gu
5
2026-07-21 • via Nuitee
B
Borina • couple • gu
6
2026-07-19 • via Nuitee
H
HH • family_with_children • gu
1
2026-07-15 • via Nuitee
J
John • solo_traveller • us
10
2026-07-12 • via Nuitee
A
Aguon • solo_traveller • mh
7
Pros:

I like the stores at the 1st floor.

Cons:

I didn't like that the elevator didn't work to get my families luggage up from the 1st floor to the lobby.

2026-07-12 • via Nuitee
A
Amir • solo_traveller • us
1
Terrible would not recommend for anyone, hotel is obviously old and not cared about by staff
Pros:

Location

Cons:

Dirty, Smelled like mold, Amenities were poor, had no wifi my entire stay.

2026-07-11 • via Nuitee
J
jvotren58 • Couples • Seattle, Washington
2
Beware!!!
Pros:

Good: decent location, great restaurants inside (Majesty is likely the best Chinese restaurant on Guam!), large rooms.

Bad: window frames leaked so badly in 429 that I had to request 3 times for towels. It wasn't until the 3rd time when I also requested a bucket that they agreed to move us to 423. A/C is basically non-existent. Couldn't get it to come on unless it was over 26.2 C/80 F in the room. Water temperature in the shower ran from very cold to tepid depending on the time of day. Water temperature was tolerable at 5:30 in the morning but never hot. Dirty room. Big wads of hair under the loveseat when we moved it to mop up water, sheets with spots. Signs posted all over warning of unsafe conditions. (7th/8th floors for fire hazard, escalators off due to unsafe conditions, elevator being used but safety notice posted, pool/gym closed "until further notice". Some of these conditions have been ongoing since 2024 so none likely to be fixed in the near future. Had to call multiple times about party noise from the room next door. Staff reluctant to take care of it.

2026-07-08 • via Tripadvisor
A
ANNIE • solo_traveller • us
7
2026-07-08 • via Nuitee
V
Vibhute • couple • in
2
2026-07-08 • via Nuitee
A
Acfalle • couple • gu
2
The bed and pillows were not comfortable.
Pros:

We stayed during the storm and room was flooding with water from the windows.

Cons:

The lobby was very warm and humid. The elevator smelled and the emergency exit area/laundry room was right next to our room and it smelled so bad of cigarette smell

2026-07-07 • via Nuitee
F
Florence • family_with_children • us
1
2026-07-06 • via Nuitee
F
Florence • family_with_children • us
1
2026-07-06 • via Nuitee
C
ChiaWen • solo_traveller • gu
9
2026-07-04 • via Nuitee
J
James • family_with_children • mp
10
2026-07-03 • via Nuitee
H
Hanako Jade • family_with_children • us
3
2026-07-02 • via Nuitee
J
Juan • solo_traveller • us
8
My day break at royal orchid
Pros:

The area

Cons:

The car rental

2026-06-30 • via Nuitee
F
Flores • couple • gu
8
2026-06-29 • via Nuitee
N
Nena • solo_traveller • fm
7
2026-06-28 • via Nuitee
M
MIKA • solo_traveller • jp
5
昔は結構すきだったが、よくもなくわるくもなく
Pros:

大きなa.b.cマートが近くにあるし、kマートに歩いていける。買い物便利
イパオビーチにもちかくてよい
いよいよロイヤルオーキッドにも部屋のトイレはウォシュレットがついた

Cons:

やはりだいぶ古いのでシャワーは最高でもぬるま湯、シャワーブースの戸は完全にしまらないし、
２日続けて部屋にGがでた。
グアムのGは少し赤みがかっている。
一階から2階のロビーにいくのにエスカレーターは節電なのか、稼働してなくて少しあるいてエレベーターに乗らないといけない

2026-06-27 • via Nuitee