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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Car hire
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Currency exchange
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Darts
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Oceanfront Property
The Royal Orchid Hotel offers a stunning view of Tumon Bay and boasts a shopping arcade, fitness center, outdoor pool, and hot tub for guests to enjoy. Most rooms provide picturesque ocean views and there are four dining options on-site to choose from. Free Wi-Fi is available throughout the property.
Elegant Rooms and Convenient Amenities
Each air-conditioned room and suite features traditional décor, marble floors, and a choice of city, pool, or ocean views. Guests can expect a refrigerator, coffee maker, spacious bathrooms with separate bath and shower, and cable TV. The hotel also offers coin-operated laundry facilities, ice and vending machines on every floor, and a USO lounge with free activities for military personnel.
Prime Location for Leisure and Shopping
Situated just a short walk from the beautiful beaches of Tumon Bay, the hotel is also close to Windward Hills Golf Course and Guam International Airport. Guests can indulge in shopping at the outlets located within the hotel and explore high-end brands at Tumon Sands Plaza, a quick 5-minute drive away.
Book your stay at Royal Orchid Hotel Guam for a luxurious and convenient experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$7 per person per night when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Simple and fast
Had some good things to do
The elevator was confusing , no balcony, the room smells like wet rag
Mcdo is a lot better
Iwas beaten by a bug in my bed i had infection and was treted by a doctor when i came home it took me 1 month to recover The bug bite was terible. I guess the beds are too infested
The accommodation and the staff. And the pool and gym access.
Parking but other than that it altogether great.
Whole place smells bad- mouldy/foul water. Includes communal areas, rooms and lifts.
Service is poor/non existent. Got a room key eventually. Had to put $100 deposit on my card, not sure you could do $100 of damage. No information about breakfast, wifi, amenities.
No airport shuttle as advertised
WiFi drops after 2 mins.
Lots of stuff broken e.g. escalator, TV, taps in bathroom, lamps in bedroom, fire equipment hanging off wall and random wires coming out of walls.
No hot water despite running for a while, sink tap just about managed to get to tepid, no hope in the shower and bath was too filthy to contemplate.
Sure this was a nice place at some point. Seems to be suffering from abject apathy. Lots of stuff just left about the place, broken things not fixed (old reviews keep mentioning same problems). Smell is a consistent problem.
I don’t think staff care either hence poor general cleanliness and stuff dumped abut the place.
Never actually bothered to leave a bad review in my life. This place has pushed me there.
For the incovenience of my stay, they served me complimentary breakfast.
The room wasn't really cold. My room was super far that i had to walk to the end of the hall. the door of the shower wouldn't close. because the water from the shower is coming out, the floors would get really slippery and wet.
建物全体がカビのにおいが致します・
ベット、枕については災厄、雑巾臭
部屋に帰るといきなり鼻水 とまりません。
お風呂のバスタブにお湯が色付き
Location was great, parking was concern.
The pool and that there were enough beds for my family and i
The room they gave us first the ac wasnt working
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