Lancaster Gate Hotel

Hotels
7.7 (1731 reviews)
66-71, Lancaster Gate , London , GB
+44 20 7262 5090

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Easy transportation
Friendly staff
Great location
Cons:
Poor reception service
Cleanliness issues
High food prices

Categories

Cleanliness
7.03
Several reviews indicated dissatisfaction with cleanliness, affecting overall experience.
Service
8
Mixed reviews highlight good staff but also mention poor reception service.
Location
9.04
Multiple reviews praised the location for its convenience and proximity to attractions.
Room Quality
7.49
Rooms overall mentioned as comfortable; some noted issues with size and amenities.
Amenities
8.02
Amenities were generally acceptable, although some guests found the bar prices high.
Value for Money
7.98
Value is considered decent but impacted by mixed reviews on service and cleanliness.
Food and Beverage
6.53
Many guests expressed dissatisfaction with high prices and limited breakfast options.
Overall Experience
7.5
Overall stay was good but marred by issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Central Location and Easy Access
The Lancaster Gate Hotel is perfectly located in the heart of London, providing quick access to major transport links and top landmarks. Hyde Park and Kensington Gardens are just steps away, making it an ideal choice for exploring the city.

Modern and Well-Equipped Rooms
Enjoy a comfortable stay in the hotel's modern and spacious bedrooms, each equipped with an en suite bathroom, air conditioning, tea/coffee facilities, and an LCD flat-screen TV. The perfect retreat after a day of sightseeing or business meetings.

Dining and Entertainment Options
Indulge in the newly refurbished Serpentine restaurant and bar, offering a contemporary setting with a jazz theme and a variety of cocktails. Start your day with a delicious breakfast buffet and unwind with a drink at the stylish Serpentine Bar in the evening.

Book your stay at The Lancaster Gate Hotel now for a memorable London experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Due to external road works in the area, there has been a disruption to the gas supply. For safety reasons, we are not permitted to restore or operate the gas system at this time.

As a result, we are currently unable to provide hot water in the hotel until further notice. Unfortunately, this also means we are not able to accommodate guest stays during this period, as we are unable to meet the required comfort and service standards. untill 22nd AprilGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

7.7
Based on 1731 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 6.53
Overall Experience: 7.5
Y
Yousef • couple • sa
8
2026-10-17 • via Nuitee
F
Fermino • couple • ch
6
Pros:

Bon emplacement, proche des lignes de bus pour le centre et des stations de métro.

Cons:

Annonce de changement de propriétaire depuis le début du mois et de travaux la veille du Check-in; malgré que la réservation ait été effectuée l’avant-veille…
Les photos présentées sur le site pour une chambre double ne correspondaient pas à la chambre réservée, mais à celle d’une chambre familiale. Il y a clairement une différence de surface. Le prix aurait été correct pour la chambre présentée, pas pour celle reçue.
Malgré les travaux et la non conformité des images par rapport à la réalité, aucun geste n’a été proposé.
Je tiens tout de même à relever la politesse de tout le personnel rencontré lors du séjour et le bon travail des femmes de chambre.

2026-10-16 • via Nuitee
E
Eulalia • couple • es
8
Hotel muy bien ubicado, delante de Hyde Park
Pros:

Hay habitaciones sin renovar y otras renovadas, muy superiores

Cons:

Cambio de habitación en 2 días

2026-10-16 • via Nuitee
Марина • family_with_children • ru
10
Pros:

Все понравилось. Хорошее обслуживание. Пошли навстречу и заселили пораньше.

2026-10-15 • via Nuitee
M
MURAT • solo_traveller • tr
9
Good stay
Pros:

Good location, comfortable rooms

2026-10-15 • via Nuitee
L
Laura • family_with_children • gb
7
ok, but a lot of money fo the quality of the room
Pros:

staff were helpful. Grand feel to the downstairs of the property. I enjoyed the breakfast, great choice and staff paid good attention to topping up etc

Cons:

Room was small and in need of some updating, it felt very tired, no view. The beds were very small ( 2 adults) they were small single beds and quite hard mattresses, so felt like a lot of money for this room

2026-10-15 • via Nuitee
A
Ahmed • solo_traveller • sa
3
2026-10-15 • via Nuitee
B
Beverley • solo_traveller • gb
6
2026-10-15 • via Nuitee
A
Anna • solo_traveller • gb
6
2026-10-15 • via Nuitee
M
Mattia • couple • it
8
2026-10-14 • via Nuitee
D
Dominique • extended_group • fr
10
Séjour fort agréable, je reviendrai et recommanderai cet hôtel
Pros:

L'emplacement est idéal, pas loin des arrêts de bus et du métro.
La chambre avec des lits jumeaux était très fonctionnelle et agréable.
Le bar est agréable et les barmans, homme ou femme, sont très professionnels

Cons:

Rien, Tout était parfait

2026-10-13 • via Nuitee
C
Caroline • couple • gb
8
Good solid accommodation
Pros:

Lovely staff, clean and bright refurbishment of the ground floor. Good room sizes. Great location.

Cons:

Breakfast was average. More fruit, bread, granola choices required.

2026-10-13 • via Nuitee
J
Jandre • couple • za
1
2026-10-13 • via Nuitee
O
Ozge • extended_group • tr
7
2026-10-12 • via Nuitee
A
Ahmed • extended_group • om
8
Close to attraction and bus stop
Pros:

Room we took is quit big

Cons:

Toilet is quite small

2026-10-12 • via Nuitee
S
Stephen • solo_traveller • ie
8
Pros:

Location was great. Room was clean and bed comfortable. Staff were welcoming.

Cons:

Room was a bit on the small size for a double.

2026-10-12 • via Nuitee
J
Jandre • couple • za
2
Pros:

The property is being renovated and there is no mention of it on bookings.com until you make the booking and pay for it.

Cons:

I think there is bedbugs or dust mites because of the renovations. We are full of bite marks.

2026-10-12 • via Nuitee
J
Jo • couple • gb
9
2026-10-12 • via Nuitee
K
khalid • couple • sa
7
2026-10-12 • via Nuitee
B
Brian • couple • gb
6
comfortable, expensive overnight stay in London - grossly over-price breakfast
Pros:

quiet, comfortable, clean

Cons:

smell in the bathroom - sewage?
price of breakfast exorbitant

2026-10-12 • via Nuitee