Hotel Plaza Biarritz Plage - Handwritten Collection

Hotels
•
Handwritten Collection
8.6 (1111 reviews)
10 Avenue Edouard VII , Biarritz , FR
+33 5 59 24 74 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Excellent central location near beach and shops
Friendly, welcoming staff
Clean rooms and good housekeeping generally
On-site parking and ground-floor café
Comfortable/spacious rooms for some guests
Cons:
Perceived as overpriced / poor value for money
Poor soundproofing — noise from adjacent rooms and street
Missing small in-room amenities (no fridge), limited room service
Technical problems (power outage, elevator failure) and weak management response
Occasional chaotic breakfast service; one report of room not being made

Categories

Cleanliness
9
Multiple reviews note clean rooms and good housekeeping (e.g., 'Chambre propre', 'Чисті номери', 'убирали номер отлично!'), though one guest reported their room was not made—overall cleanliness is strong.
Service
9
Staff frequently described as friendly and welcoming ('personnels souriants et accueillants', 'персонал отеля очень приветливый'), but there are complaints about slow or unclear handling of technical issues and occasional chaotic breakfast service; overall service remains good.
Location
9.6
Consistently praised for a prime, central location close to the beach and shops ('excellent emplacement', 'Great central location', 'across le Grand Plage').
Room Quality
8.5
Rooms are described as comfortable and spacious by some, with working air conditioning and cleanliness, but several guests report firm mattresses, small bathrooms, lack of fridge and poor soundproofing—mixed but generally positive.
Amenities
8.6
On-site amenities such as parking and a ground-floor café are positives; however guests noted missing in-room fridge, no room service, and issues with elevators/technical reliability—amenities are decent but with notable gaps.
Value for Money
6.8
Multiple guests explicitly call the hotel 'overpriced' or say the price does not match expectations; value is the weakest aspect based on reviews.
Food and Beverage
8.6
Breakfast is described as classic and presentable, with the option to order to the room, but several guests asked for improvement and reported some chaotic service at breakfast—generally acceptable but could be better.
Overall Experience
8.7
Many guests recommend the hotel and enjoyed location, cleanliness and friendly staff, but recurring issues (noise/insulation, occasional unmade room, technical failures and management response) tempered stays—overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Historic Art-Deco Building

Located in the heart of Biarritz, this Mercure hotel is housed in a charming Art-Deco building from the 1930s, offering a unique blend of history and modern comfort. The renovated rooms feature top amenities such as air conditioning, satellite TV, and complimentary Wi-Fi, ensuring a pleasant stay for every guest.

Delicious Dining Options

Start your day right with a daily buffet breakfast served at Mercure Plaza Biarritz Centre, or enjoy a drink at the hotel bar that transforms into a lively piano bar on weekends. The culinary experience here is not to be missed, adding a touch of indulgence to your stay.

Convenient Services and Facilities

With a 24-hour front desk, meeting rooms, and nearby parking, Mercure Plaza ensures that all your needs are met with ease. Whether you're in town for business or leisure, this hotel provides the perfect base for your Biarritz adventures.

Book your stay at Mercure Plaza Biarritz Centre now to experience a delightful blend of history, comfort, and convenience.

Important information:

Please note that children under 6 years old can enjoy breakfast for free.

A breakfast surcharge of EUR 12 per child, per day applies for children aged 7-11 years.

The Mercure Biarritz Centre PLAZA will be closed from Decembre 08th 2022 until March 26 2023 inclusive, as part of the complete renovation of its rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIQ

Location

Guest Reviews

8.6
Based on 1111 reviews
Cleanliness: 9
Service: 9
Location: 9.6
Room Quality: 8.5
Amenities: 8.6
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 8.7
J
Jean pierre • couple • fr
8
Je recommande cet établissement
Pros:

Personnels souriants et accueillants
Chambre propre

2026-10-29 • via Nuitee
J
Jean pierre • couple • fr
9
2026-10-29 • via Nuitee
A
Anastasiia • couple • ua
9
Місце чудове, обовʼязково ще повернемось.
Pros:

Розташування дуже зручне.
На першому поверсі кавʼярня де можна спокійно попрацювати.
Чисті номери. Є можливість замовити сніданок в номер. Є свій паркінг.

Cons:

Дуже гучно гупають двері. В неділю ранок почався з гуркоту дверима.

2026-10-26 • via Nuitee
D
david • couple • fr
9
2026-10-26 • via Nuitee
G
Gordon • couple • gb
10
2026-10-26 • via Nuitee
C
Corinne • couple • fr
8
Très joli séjour
Pros:

L’hôtel est superbe ainsi que l’emplacement

2026-10-22 • via Nuitee
J
Jean yves • couple • gp
5
Le prix de l'hôtel n'est pas à la hauteur.
Pros:

L'hôtel est bien tenu, le personnel est souriant, l'ambiance générale est satifaisante

Cons:

La literie est trop ferme. Nous étions plusieurs à avoir mal au dos. Aucune insonorisation. On entend tous les bruits générés par les occupants des chambres voisines : discussions, moments intimes...

2026-10-22 • via Nuitee
M
Maximilian • couple • de
10
2026-10-21 • via Nuitee
J
Juana • couple • es
2
Cons:

no nos hicieron la habitacion el servicio de habitaciones se la dejaron sin hacer

2026-10-16 • via Nuitee
I
Irantzu • solo_traveller • es
10
2026-10-09 • via Nuitee
J
José María • solo_traveller • gb
10
2026-09-18 • via Nuitee
V
Viktoria • couple • ru
10
2026-09-18 • via Nuitee
H
Hélène • couple • ch
10
2026-09-14 • via Nuitee
B
Baharreh • solo_traveller • ca
8
Overpriced but comfortable
Pros:

Great location across le Grand Plage, spacious room

Cons:

No fridge in the room, bathroom small, no room service, front desk wasn’t clear at check in about anything re hotel, missing small touches for a 4 star hotel, overpriced.

2026-09-14 • via Nuitee
M
marie-pierre • couple • be
8
Très chouette petit séjour que nous réitérons .
Pros:

Accueil agréable, personnels très sympathique et accueillant.

Cons:

Chambre pas assez insonorisée.
Elle donnait sur la route.

2026-09-13 • via Nuitee
M
Marc • solo_traveller • fr
9
2026-09-13 • via Nuitee
P
Pauline • couple • fr
9
Pros:

Excellent emplacement très confortable

Cons:

Globalement tout s’est bien passé, le premier jour le service au petit dej était un peu chaotique

2026-09-12 • via Nuitee
S
Stéphane • solo_traveller • ca
9
2026-09-12 • via Nuitee
A
Alba • family_with_children • es
6
2026-09-12 • via Nuitee
M
MORENO • solo_traveller • es
10
2026-09-11 • via Nuitee