Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great central location
Spacious rooms with kitchen area
Comfortable beds
Friendly/helpful staff in many cases
Pleasant courtyard, pool and rooftop
Parking available
Cons:
Breakfast is basic, limited, and often starts too late
Inconsistent staff friendliness and service
Hot water issues and some room maintenance problems
Dated living-room furniture in some units
Missing amenities (no hairdryer, no full-length mirror, small pillows)

Categories

Cleanliness
8.4
Not specifically mentioned in reviews — standard quality for this hotel tier.
Service
8.4
Mixed comments: multiple guests called staff friendly and helpful (e.g., assistance from Sr. José and prompt responses), but some reviews noted unfriendly or unhelpful interactions and inconsistent information from staff.
Location
9.8
Consistently praised: central, convenient location; easy access to local attractions and lively area, repeatedly noted as a strong positive.
Room Quality
8
Rooms are frequently described as spacious with kitchen areas and comfortable beds, but some issues were reported (dated living-room furniture, small pillows, lack of full-length mirror, inconsistent hot water).
Amenities
8.6
Good on-site amenities noted (courtyard, pool, rooftop, parking, availability of laptop), but some missing/limited items (no hairdryer, limited breakfast service hours).
Value for Money
8.4
Generally seen as reasonable value — large rooms and location support this — though service and breakfast shortcomings reduce perceived value for some guests.
Food and Beverage
6
Frequently criticized: breakfast described as basic, scarce or late (starts at 8:00), poor quality/freshness of pastries, limited variety and inconsistent availability.
Overall Experience
9.6
Overall positive — guests enjoyed the boutique, tranquil feel, location, pool/courtyard and comfortable beds; however, recurring frustrations (breakfast, some staff interactions, a few room issues) tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 01:10

Property Description

Tropical Oasis with Beach Access
Located just steps away from the beach in Playa del Carmen, Acanto Hotel Playa del Carmen offers a tropical oasis with a pool and a private beach club. Choose between elegant rooms and apartments, all featuring modern decor and private patios. Enjoy a plasma TV and for apartment guests, a convenient kitchenette.

Convenience and Excursions
Start your day with a continental breakfast in the courtyard before exploring the nearby 5th Avenue with its shops and restaurants. Let the reception staff assist you in organizing diving trips or visits to Mayan ruins. Additionally, airport shuttle and car rental services are available for a hassle-free stay.

Nearby Attractions and Accessibility
With Playa del Carmen's attractions at your doorstep and Cancún Airport a short drive away, Acanto Hotel Playa del Carmen offers the perfect blend of convenience and relaxation.

Book now for a memorable stay at Acanto Hotel Playa del Carmen!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 253 reviews
Cleanliness: 8.4
Service: 8.4
Location: 9.8
Room Quality: 8
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 6
Overall Experience: 9.6
D
dina • solo_traveller • us
10
2026-07-09 • via Nuitee
B
Bacon • solo_traveller • ca
10
Acanto Stay
Pros:

Felt like home.

Cons:

Living room furniture was a bit dated.

2026-05-15 • via Nuitee
D
David • family_with_children • es
8
Habitación espléndida
Pros:

La habitación, amplia y con cocina propia. La cama muy grande.
Está ubicado en la zona céntrica y concurrida de Playa del Carmen.

Cons:

El desayuno es realmente escaso.

2026-05-04 • via Nuitee
F
Francisco • family_with_children • br
9
Pros:

Os quartos são otimos e a localizacao tambem

Cons:

Cafe da manha inicia as 8hs, sem flexibilidade para as passoas que saem cedo para passeios.

2026-04-27 • via Nuitee
G
Gisele • family_with_children • br
7
Custo razoável, vale a pena procurar um melhor
Pros:

O quarto é muito grande, com área de cozinha para preparar refeições! A cama é bem grande! Tem uma sala espaçosa e o ar condicionado é ótimo!

Cons:

Não tem água quente suficiente, o banho começa morno e logo fica frio! Os travesseiros são pequenos e deixam a desejar! O quarto é bem grande porém não tem nenhum espelho de corpo! O único espelho fica na pia do banheiro!
Não tem secador de cabelo.
Os funcionários não são muitos simpáticos.
E o café da manhã, começa às 8h da manhã e vai até as 10h, se o seu passeio sai às 7h, ela não fornecem o café! E não são cordiais com esse serviço! Nunca fiquei em hotel que o café começa tão tarde!

2026-04-23 • via Nuitee
G
Gillian • couple • gb
9
Lovely tranquil, hotel in great location
Pros:

Lovely boutique hotel in good location. Comfortable bed and friendly staff. Parking a bonus

Cons:

Breakfast was basic

2026-04-19 • via Nuitee
C
Carmem Helena • couple • br
8
Estadia muito boa, mas tivemos esforços e frustrações.
Pros:

Gostamos da arquitetura do hotel, que remetia a um estilo espanhol. Também gostamos do conforto e decoração do apartamento e o fato de oferecerem água no hotel, característica da rede hoteleira deste hotel. Gostamos das resposta imediatas do hotel quando escrevíamos com dúvidas, mas não foram todas resolutivas. O informante do hotel não conhecia lugar para assistir mariachis e havia no Restaurante Karin. Deveriam ter mais informação sobre o local e lugares interessantes para visitar à roda do hotel. Outro exemplo os pelicanos bem pertinho...barcos de pescadores e até tours privados para snorkeling saindo bem pertinho do hotel e só os vi dias antes de sair. No Brasil não há pelicanos . Só havia informação sobre tours para lugares mais longe no hall do hotel. Agradeço a disponibilidade de laptop para minha necessidade quando precisei.

Cons:

Primeiramente do café da manhã. Nós brasileiros realmente gostamos de um café da manhã com pães frescos e variados, mais opções também. Mas o que não estava também aceitável é que tivemos passeios e não estava pronto o café, aliás, nem teve café. O pessoal não veio e o Sr José pagou para nós um croissant ao lado com pressa, o que não resolveu totalmente. Estávamos de férias e pagando , estresse e prejuízo não se deveria ter , ainda mais no café da manhã ;P café substituto do Sr José resolveu parcialmente pois ficamos sem fruta o que é importante para nossa saúde , ainda mais em viagem. Somos de um país com frutas abundantes. De novo sobre o café da manhã: os croissants oferecidos não eram croissants. Era só umpão em forma do croissant, mas a massa era de outro pão e ainda por cima, não eram frescos. Também não era confortável ter que se sentar em banco de madeira para tomar café, sem apoio para xícara, pratos, etc. quando coincidia que vários hóspedes estavam no café no mesmo horário. Poucas mesas disponíveis.

2026-04-11 • via Nuitee
J
Jami • family_with_children • us
9
Pros:

The location was convenient and staff were friendly, it had a great courtyard and pool to relax in. The rooftop area was a nice addition. The breakfast was a little basic and the bed in our unit could use an upgrade. Overall, we really enjoyed our stay.

2026-04-01 • via Nuitee
Y
Yashar • solo_traveller • gb
8
Very comfortable hotel, excellent location.
Pros:

It’s been setup really nicely. The rooms are great. The location is very good.

Cons:

Breakfast was average. I was initially on a side of the building where to get to the room there was no lifts and it wasn’t as bright as the side i ended up on which was bright, and had lifts.

2026-03-30 • via Nuitee
M
merloezcurra • family_with_children • ar
8
Excelente Hotel, con muy buen relación precio calidad.
Pros:

El tamaño y decoración del departamento y el Hotel, con una ubicación muy buena.

Cons:

El desayuno. Pocas mesas para el tamaño del hotel y escasa variedad de opciones en el desayuno.

2026-03-23 • via Nuitee
D
Dragos • family_with_children • ca
9
Excellent hotel, very good location
Pros:

The hotel is amazing. It has an interior courtyard which is very well maintained. Our room was facing the interior courtyard so it was very quiet. We had a one bedroom apartment which was very spacious and clean with a full kitchen and full fridge. They also had a rooftop area where you could have breakfast with an amazing view of the ocean.
The apartment had its own terrace also facing the interior courtyard and it was very pleasant.
This apartment also had another interior private terrace with a hammock but we couldn't use itp so much because from time to time there was a smell coming probably from a nearby restaurant.
The personnel was very friendly and helpful. Front desk, accommodated us with all we asked. They even arranged the round trip transfer from and to the airport. They also have a concierge, Jose, who was very helpful in arranging a beautiful trip to Xcaret Night show for us. The hotel is also very close to Quinta Avenida so it was very easy to go out every night.
The breakfast was included and it was a good option to get you started.
Definitely recommend if your main intention is to enjoy the main street with restaurants and souvenirs shops. For beach access this hotel probably is better for younger people who can walk 1500-1600 steps easy taking into account that the public beach does not offer a decent option to rent beach chairs and umbrellas and you have to carry with you the whole necessary beach gear.

Cons:

The only downsize with the breakfast was that you could only have boiled eggs, some feta cheese and then some pastries, margarine, jam, cereals, milk and some fruits and of course coffee and tea.
The distance to the point where the beach started was about 800m but then you still have to walk on sand about the same distance to get to the public beach area.

One thing that we did not like in the room was the shower which did not have the hose. It was ok for tall people but it was hard to use it for washing your feet.

2026-03-21 • via Nuitee
M
Michael • couple • us
2
Pros:

Poor breakfast/plastic utensils

2026-03-19 • via Nuitee
C
CLAIRE • couple • gb
10
2026-03-18 • via Nuitee
L
Lyle • couple • us
8
ver satisfied
Pros:

The breakfast was buffet style with a nice fruit selection

2026-03-16 • via Nuitee
E
Evelyn • family_with_children • ch
8
2026-03-15 • via Nuitee
J
Jaime Mauricio • family_with_children • cl
8
Buen descanso y muy cordial todo.
Pros:

La ubicación, que tenga parking, las personas de recepción muy amables.
La tranquilidad durante la noche, no se escucha ningún ruido molesto, realmente puedes descansar.

Cons:

El desayuno, se podría mejorar( pero no es malo)

2026-03-05 • via Nuitee
B
Betty • couple • ca
9
A great start to our vacation!
Pros:

location, breakfast, staff, cleanliness

Cons:

some stairs

2026-03-03 • via Nuitee
J
Jose Alfredo • family_with_children • cl
10
Pros:

Increíble experiencia. Todo muy bueno: desde la amabilidad del staff hasta lo cómodo de las instalaciones. La ubicación es ideal para disfrutar de Playa. 10/10

2026-03-02 • via Nuitee
J
JojoFR • solo_traveller • fr
8
Séjour tel qu'attendu
Pros:

La localisation, en plein centre, à 50 mètres de la 5th avenue, et le personnel, attention toute particulière à Laura pour sa gentillesse et son professionnalisme.

Cons:

Le petit-déjeuner un peu basique.

2026-02-11 • via Nuitee
M
Mike • couple • ca
10
2026-01-28 • via Nuitee