Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean and spacious rooms
Cons:
Poor sound insulation
Limited food options
Some amenities over-priced

Categories

Cleanliness
8.69
The cleanliness is addressed positively in multiple reviews, indicating it meets expectations.
Service
8.97
Several reviews highlight the friendly and helpful staff, contributing positively to the service rating.
Location
8.9
The location is frequently praised, especially regarding accessibility and proximity to transport.
Room Quality
8.55
Rooms are generally considered spacious and comfortable, with some minor negatives noted.
Amenities
8.49
Amenities are seen as strong, yet there are comments suggesting improvements, particularly in spa services.
Value for Money
8.34
Value perceived positively but some guests wished for better pricing on certain services.
Food and Beverage
8.09
Food options received mixed reviews, with some negative remarks about breakfast options.
Overall Experience
8.76
Overall, guests report a satisfactory experience, indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:29

Property Description

Luxurious Dining Experience

With 13 restaurants, cafes, and bars on the premises, Kobe Portopia Hotel offers a diverse culinary adventure for every palate. From Japanese delicacies to French delights, guests can indulge in a wide array of cuisines without leaving the hotel.

Premium Amenities

Guests can enjoy a range of facilities including an indoor pool, fitness centre, and tennis court. The 24-hour front desk, concierge service, and luggage storage ensure a seamless stay. Free WiFi and a complimentary shuttle service from key stations add to the convenience.

Prime Location

Situated just a 5-minute walk from Shimin Hiroba Station, the hotel provides easy access to nearby attractions like Nankin-machi China Town and Kobe Kitano Ijinkai-gai. With Kansai International Airport just a 65-minute shuttle bus ride away, travel connections are a breeze.

Book now for an unforgettable stay at Kobe Portopia Hotel!

Important information:

Additional fees apply for children staying in an extra bed who want to eat breakfast and/or dinner. Contact details can be found on the booking confirmation.

Please note that extra fees apply for the use of swimming pool and spa. Exceptions apply. Advance reservations are required for the outdoor pool. For more information, please contact the property directly.

Guests who require children's cots/cribs or baby sitters, must contact the hotel in advance by email or upon booking. Contact details can be found on the booking confirmation.

If guests arrive after 00:00 without informing the property in advance, the booking may be treated as a no show.

A free shuttle is provided by the property according to the following schedule:
Hotel to JR Sannomiya Station ・JR Shin Kobe Station: Shuttle runs every 20 minutes from 07:20 to 22:00.
JR Sannomiya Station to hotel: Shuttle runs every 20 minutes from 08:40 to 21:40.
JR Shin Kobe Station to hotel: Shuttle runs every 20 minutes from 08:30 to 21:30.
Please note that the schedule is subject to change without notice. Please check the hotel official website for details.

For guests booking with breakfast-inclusive rate, additional charges may apply for breakfast from 01 January until 03 January. Please contact the property directly for details.

Please note, opening hours for executive lounge Oval Club are 07:00 to 19:30.
Only junior high school students and above will be allowed to use the club lounge after 17:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

8.6
Based on 8616 reviews
Cleanliness: 8.69
Service: 8.97
Location: 8.9
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.76
F
Fu • solo_traveller • tw
10
2026-09-19 • via Nuitee
M
Mayumi • solo_traveller • jp
6
お部屋は快適でした
Pros:

スタッフの方の対応は、皆様親切で丁寧に対応されてて、とても好感が持てました。

Cons:

清掃でしょうか。部屋は綺麗に清掃してくださっていました。そのほかの施設は、エレベーターの扉の端にすごく埃がついていたり、ソファーにも埃があったりと、少し残念でした。

2026-09-19 • via Nuitee
S
Shogo • couple • jp
10
2026-09-19 • via Nuitee
S
Suresh • solo_traveller • jp
6
2026-09-19 • via Nuitee
H
HISAMI • solo_traveller • jp
8
2026-09-19 • via Nuitee
Z
Zoë • solo_traveller • jp
8
2026-09-19 • via Nuitee
A
Aritz • solo_traveller • es
10
2026-09-17 • via Nuitee
M
masaya • solo_traveller • jp
9
Pros:

フロントスタッフの方の対応
ホールの清潔さ
お部屋も綺麗で快適でした。

Cons:

唯一ですが、お風呂場の天井に髪の毛がついていたのが　残念でした。
それ以外はとても良かった

2026-09-17 • via Nuitee
Y
YUMI • solo_traveller • jp
9
快適でした。
Pros:

ロビーの雰囲気が良い、またお部屋も清潔でした。

Cons:

ホテルのレストランは、お高めのところが多かったので、中間的な費用のお店があると良いと思いました。

2026-09-17 • via Nuitee
R
Roger • couple • pl
8
Cons:

No one could say exactly where the shuttle bus stop for the hotel was located.

2026-09-17 • via Nuitee
K
KIYOKO • couple • jp
5
2026-09-16 • via Nuitee
M
Mohd Fatahudin • extended_group • my
10
2026-09-16 • via Nuitee
K
KAE • extended_group • jp
9
快適でした
Pros:

スタッフの対応がとても良かったです。

Cons:

なし

2026-09-16 • via Nuitee
P
padilla • couple • jp
10
2026-09-16 • via Nuitee
B
bata987 • solo_traveller • jp
9
Pros:

ロビーの雰囲気
無料のシャトルバス

2026-09-15 • via Nuitee
M
MASATO • couple • jp
7
2026-09-15 • via Nuitee
Y
Yuko • solo_traveller • jp
8
また利用したいホテル
Pros:

朝食が美味しかった

2026-09-15 • via Nuitee
N
NAOMI • solo_traveller • jp
9
2026-09-15 • via Nuitee
K
Kumiko • couple • jp
8
朝食も眺めの良いところで、食べることができ最高でした。
Pros:

部屋が広くてキャリーバッグを広げても余裕あり、ゆったりできました。
ベットも、寝心地良かったです。

Cons:

施設は、大変良かったのですが、部屋がエレベーターから遠かったのが、ちょっと辛かった。

2026-09-15 • via Nuitee
K
KAORI • family_with_children • jp
9
Pros:

シャトルバスも出て便利だった

2026-09-15 • via Nuitee