Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean and spacious rooms
Cons:
Poor sound insulation
Limited food options
Some amenities over-priced

Categories

Cleanliness
8.69
The cleanliness is addressed positively in multiple reviews, indicating it meets expectations.
Service
8.97
Several reviews highlight the friendly and helpful staff, contributing positively to the service rating.
Location
8.9
The location is frequently praised, especially regarding accessibility and proximity to transport.
Room Quality
8.55
Rooms are generally considered spacious and comfortable, with some minor negatives noted.
Amenities
8.49
Amenities are seen as strong, yet there are comments suggesting improvements, particularly in spa services.
Value for Money
8.34
Value perceived positively but some guests wished for better pricing on certain services.
Food and Beverage
8.09
Food options received mixed reviews, with some negative remarks about breakfast options.
Overall Experience
8.76
Overall, guests report a satisfactory experience, indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:29

Property Description

Luxurious Dining Experience

With 13 restaurants, cafes, and bars on the premises, Kobe Portopia Hotel offers a diverse culinary adventure for every palate. From Japanese delicacies to French delights, guests can indulge in a wide array of cuisines without leaving the hotel.

Premium Amenities

Guests can enjoy a range of facilities including an indoor pool, fitness centre, and tennis court. The 24-hour front desk, concierge service, and luggage storage ensure a seamless stay. Free WiFi and a complimentary shuttle service from key stations add to the convenience.

Prime Location

Situated just a 5-minute walk from Shimin Hiroba Station, the hotel provides easy access to nearby attractions like Nankin-machi China Town and Kobe Kitano Ijinkai-gai. With Kansai International Airport just a 65-minute shuttle bus ride away, travel connections are a breeze.

Book now for an unforgettable stay at Kobe Portopia Hotel!

Important information:

Additional fees apply for children staying in an extra bed who want to eat breakfast and/or dinner. Contact details can be found on the booking confirmation.

Please note that extra fees apply for the use of swimming pool and spa. Exceptions apply. Advance reservations are required for the outdoor pool. For more information, please contact the property directly.

Guests who require children's cots/cribs or baby sitters, must contact the hotel in advance by email or upon booking. Contact details can be found on the booking confirmation.

If guests arrive after 00:00 without informing the property in advance, the booking may be treated as a no show.

A free shuttle is provided by the property according to the following schedule:
Hotel to JR Sannomiya Station ・JR Shin Kobe Station: Shuttle runs every 20 minutes from 07:20 to 22:00.
JR Sannomiya Station to hotel: Shuttle runs every 20 minutes from 08:40 to 21:40.
JR Shin Kobe Station to hotel: Shuttle runs every 20 minutes from 08:30 to 21:30.
Please note that the schedule is subject to change without notice. Please check the hotel official website for details.

For guests booking with breakfast-inclusive rate, additional charges may apply for breakfast from 01 January until 03 January. Please contact the property directly for details.

Please note, opening hours for executive lounge Oval Club are 07:00 to 19:30.
Only junior high school students and above will be allowed to use the club lounge after 17:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

8.6
Based on 8517 reviews
Cleanliness: 8.69
Service: 8.97
Location: 8.9
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.76
Y
YUJIRO couple jp
10
とても豪華な旅になりました
2026-08-08 via Nuitee
J
Jung Geun family_with_children us
9
Pros:

기대 이상의 고급 호텔

Cons:

호텔 수준에 비해 살짝 좁은 화장실

2026-08-08 via Nuitee
R
Reiji solo_traveller jp
9
とても良いホテル
Pros:

朝食が良かった。部屋もエントランスも広くて綺麗だった。

Cons:

サウナや大浴場は入りたかったが、早く閉まってしまうので、利用できなかった。

2026-08-08 via Nuitee
N
NAOKO couple jp
10
親子共々楽しい日々を過ごせました。
Pros:

チェックインの前の時間でしたが、娘が気分悪くなり💦スタッフの皆さまには優しく対応して頂きました。
本当にありがとうございました🙏

Cons:

特になし

2026-08-08 via Nuitee
K
kaori couple jp
9
とても満足です!
Pros:

綺麗で海外のホテルみたいでした。眺めも最高で、アメニティも良くて、スリッパもふかふか。朝食が最高でした!!中にコンビニがあるのも有り難かったです。

Cons:

ベット下のカバーが勿論清潔だったと思いますが。シミが付いていて、少し気になりました。それ以外はとても良かったです。

2026-08-07 via Nuitee
R
RISA couple jp
10
Pros:

大きくて、シャトルバスもあります

2026-08-07 via Nuitee
Y
Yeh Jung solo_traveller tw
9
2026-08-07 via Nuitee
S
Societe COPA family_with_children fr
2
Attrape touriste
2026-08-07 via Nuitee
P
Pin-Hung family_with_children tw
10
2026-08-07 via Nuitee
K
KAZUTO solo_traveller jp
9
家族全員でリピートしたい
Pros:

価格以上の設備 広さ アメニティ 清潔さ満足感ありました
ビュッフェ待ち時間少なく種類も多く最高に美味しくいただきました
またリピートしたいと思えるホテルでした

Cons:

枕が柔らかすぎでした笑

2026-08-07 via Nuitee
S
Sarah couple gi
2
Not happy with my stay.
Pros:

The room is great, clean and comfortable.

Cons:

All the hidden costs that they do not warn you about properly! On booking after clicking numerous times you find out there is an, ‘additional charge’ for the pool but that is it, they do not tell you have much it is. When you arrive you find out there is a steep pool charge per person per session! Yes sessions. You can chose to pay to go during the morning session, afternoon session or night session but all of these incur a separate cost! If you want to spend the day at the pool it would cost about £80 for the couple (night time is another additional fee). We used the pool once and it wasn’t even worth it. The water tenperature was warm and the water wasn’t that clear. In addition, you need to pay to use the gym, the indoor pool, tennis courts, to go to the rooftop bar! No amenities are included when you stay at the hotel, something I have never experienced in my life in any hotel around the world. They do provide a free bus shuttle to the city centre and back but for the reasons stated above, you might aswell stay closer to the city centre.

2026-08-06 via Nuitee
H
Han extended_group nl
8
2026-08-06 via Nuitee
C
CHU CHING extended_group tw
9
Pros:

寬敞舒適 位置交通方便 接駁車非常加分 早餐選擇多樣 30樓用餐風景很舒暢

2026-08-06 via Nuitee
T
Takafumi couple jp
7
2026-08-06 via Nuitee
L
Lee extended_group kr
9
2026-08-06 via Nuitee
N
nishibo3 solo_traveller jp
10
アクセス便利で高級感満載でありながらホテル周辺のWalkingも快適なホテル
Pros:

23階の部屋で抜群の風景,とくに夜景が美しい

2026-08-06 via Nuitee
X
Xin solo_traveller us
9
2026-08-06 via Nuitee
C
Christine extended_group ca
8
Nice rooms but far from main attractions. Good for conferences.
Pros:

Shuttle services

Cons:

Racial discrimination. Reception treated foreigners from western countries better than Asian guest.

Everything for a fee. Nice swimming pool that you cannot access without paying lot of money. Not worth it.

2026-08-06 via Nuitee
愛里寿 couple jp
9
Pros:

Le lobby grandiose, la chambre confortable, l’environnement calme, le konbini accessible depuis l’hôtel.

2026-08-06 via Nuitee
I
Irina couple ru
10
2026-08-05 via Nuitee