Cassandra Hotel

Hotels
8.1 (423 reviews)
3075 Kingsway , Vancouver , ca

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Clean and comfortable rooms
Cons:
Limited amenities
Cleanliness issues

Categories

Cleanliness
7.49
Some reviews mentioned issues related to cleanliness, specifically regarding the downstairs bathroom.
Service
8.96
Numerous reviews praised the kindness and helpfulness of the staff.
Location
8
The hotel is in a vibrant neighborhood with good access to restaurants, but noted to be somewhat distant from major attractions.
Room Quality
8.45
Rooms were described as very comfortable, clean, and spacious.
Amenities
7.98
Amenities like parking and room facilities met expectations, though some guests noted missing items like a smart TV.
Value for Money
7.94
For the most part the value was aligned with the stay, but some reviews indicated that the hotel did not meet all expectations.
Food and Beverage
7.49
Limited beverage options available at the hotel, specifically lack of tea.
Overall Experience
8.46
Experiences largely positive, despite some concerns raised; overall satisfaction from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:40

Property Description

Prime Location and Accessibility
Cassandra Hotel, nestled in the heart of Vancouver, offers unparalleled convenience with easy access to the city's attractions via public transport and major roadways.

Modern Amenities and Comfort
Guest rooms at Cassandra Hotel are thoughtfully designed to provide ultimate comfort, featuring secured Wi-Fi, cable TV, air-conditioning, and additional amenities like a coffee machine, fridge, and microwave.

Cutting-Edge Technology
As the first GOKI smartlock hotel in Canada, Cassandra Hotel boasts digital concierge services and contactless check-in/out options, all accessible through guests' smartphones.

Book your stay at Cassandra Hotel today for a seamless blend of comfort, convenience, and technology in Vancouver.

Important information:

Guests are required to show a government-issued photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

People under 19 year can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.1
Based on 423 reviews
Cleanliness: 7.49
Service: 8.96
Location: 8
Room Quality: 8.45
Amenities: 7.98
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 8.46
大流士 family_with_children ca
5
A simple place to stay
Pros:

The price is affordable, cheaper than living in downtown. The employee is also friendly.

Cons:

The noise of air condition is annoying and the facilities are old.

2026-05-22 via Nuitee
L
Leslie family_with_children us
4
Will not be staying here again
Pros:

Property offered free parking and room was more spacious than we anticipated. Hotel staff was friendly

Cons:

I was initially going to leave a raving review despite the location but our last day there left a very bad impression. Hotel management is no where to be found on the morning of your checkout if you happen to need something. I sent a message through whats app, which is their only form of communication & I sent it after 8 am, requesting for more T.P and there was no response. I then went to the reception area and rang the call button which also resulted with no response. At this point my child had been in the restroom for over 30 min waiting, so we ended up using their box Kleenex instead.
This ordeal was unfortunate because we actually considered staying here for future visits but not anymore.

2026-05-17 via Nuitee
S
Shubreet couple ca
10
2026-05-16 via Nuitee
Y
Y extended_group ca
8
Pros:

Quietness, and helpful front desk. Good Mountain view.

2026-05-04 via Nuitee
N
Natalia family_with_children ca
10
2026-04-27 via Nuitee
A
Andrew solo_traveller ca
10
Pros:

the staff was very kind to us and sent us friendly reminders often

Cons:

not much to do in the area but a great place to just rest for a reasonable price

2026-04-20 via Nuitee
K
Kevin family_with_children ca
10
Excellent place to stay
Pros:

The front house staff were exceptionally pleasant. Very nice fridge,microwave and air conditioning.

2026-01-19 via Nuitee
B
Brent extended_group us
7
Met what we needed
Pros:

Hotel was nice. In process of remodeling which will definitely improve the place a lot

Cons:

It’s definitely dated

2026-01-19 via Nuitee
H
Hung family_with_children ca
10
Great service
Pros:

We stayed at Cassandra Hotel for a few nights, and honestly, it was better than we expected. The hotel is basic, yes, and they are doing some renovation, but it didn’t really bother us. The room is clean, quiet, and everything is organized. For us, it’s enough.
What surprised us the most is the customer service. Everyone at front desk is super nice and helpful. Handra, I think she’s the supervisor, she is amazing. Very friendly, always smiling, and really tried to help us with anything we need. We really appreciate that.
Some people say the price is high, but come on, it’s Vancouver. Everything is expensive here. Compare with other places, we think the price is okay, especially with the service they give. The location is also convenient, close to bus stop, food, and easy to go downtown. For tourists like us, it’s a good spot. We had a good stay and would come back again.

2026-01-19 via Nuitee
D
David extended_group gb
10
Great Hotel
Pros:

We stayed in this hotel and wow our room was super big really. Very clean very comfy. The staff were just lovely people. So friendly so helpful the whole time. They even remind you of things from time to time very thoughtful. No matter which shift everyone is just a text away and ready to help straight away. Honestly we felt very well looked after. Would absolutely recommend

Cons:

Not smart tv

2026-01-19 via Nuitee
H
Hsu couple tw
5
2025-12-24 via Nuitee
S
Shirley solo_traveller ca
10
Pros:

I really appreciated the kindness and helpfulness of Handra at the front desk.
Handra not only checked me in but accompanied me to my very comfortable room. She was exceptional in her care for a new guest.
The room and bathroom were squeaky clean with a very comfortable bed and pillows. I even had a view of the North Shore mountains!
There is off street parking in front of the hotel.
One thing that I noticed was there were no homeless people around.
This is a very vibrant neighbourhood with lots of restaurant options.
I liked everything about my stay here!

Cons:

Nothing

2025-12-24 via Nuitee
M
Mark solo_traveller se
7
Short stay but super friendly staff.
Pros:

Probably the most friendly front office staff I’ve ever met (Krystall).

Cons:

Some maintenance issues.

2025-11-05 via Nuitee
D
Danielle family_with_children ca
7
2025-10-28 via Nuitee
S
Sam solo_traveller ca
9
A great stay - thank you
Pros:

Fresh room, quiet with decent facilities. Doing things by text was a good way to do things.

Cons:

It was a bit of a distance from most things without a vehicle. Public transport is frequent but slow. I could have looked in to this before my stay so be reflection on the hotel itself

2025-10-25 via Nuitee
A
André couple ca
4
2025-10-19 via Nuitee
M
Manon solo_traveller ch
5
Pros:

Gute Parkmöglichkeit. Dame an der Rezeption war nett und hilfsbereit.

Cons:

Betten werden nicht gemacht., man kann aber neue Badetücher erhalten. Wenn am mehr Toilettenartikel/-papier benötigt muss man das an der Rezeption am Morgen bestellen. An der Rezeption gibt er am morgen Kaffee, aber z.B. keinen Tee. Das Zimmer ist spartanisch eingerichtet, hätte jedoch durchaus Platz für einen bequemen Sessel. Mussten für den letzten Tag nochmals einen WiFi Code anfordern.

2025-10-15 via Nuitee
B
Bialkowski family_with_children ca
7
Pros:

Service was good. We arrived early. She helped us. She also helped with a heating problem. The heater/air conditioner the same.

Cons:

The heater in our room was noisy. We had to shut it off to stop the load noise. You couldn't read how to do that also. The downstairs bathroom was really dirty.

2025-10-06 via Nuitee
S
Song family_with_children us
10
Great place for family
Pros:

I’ll be real, I almost didn’t book here ‘cause I saw a few negative reviews. But after staying, I gotta say, those folks need to chill. The staff here are just doing their jobs and nothing wrong with that. Don’t go blasting hardworking people just because you didn’t get your way or tried to bend the rules. I’m pretty sure they’re also dealing with their own struggles, not just at work but in life too, and still, they show up and do their best. The front desk was super helpful. She gave us a big room, and even with renovations going on, everything was smooth. For me, the comfort and service were on point.

Cons:

No problem

2025-10-06 via Nuitee
K
kenwin family_with_children us
1
Don't book this hotel. It is not what you expected from the hotel photo & text. You will regret it
Pros:

Nothing. Not worth the prices.

Cons:

All they wanted was to charge the customers for limited services.

2025-10-02 via Nuitee