Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious room
Cons:
Poor food quality
Complaints not handled well
Cold facilities

Categories

Cleanliness
7.3
Issues with cleanliness during stay, especially during busy Christmas period.
Service
8.8
Staff were helpful but responses to complaints were slow and insincere.
Location
10
Conveniently located close to attractions.
Room Quality
8.3
Rooms were comfortable but some were tired and cold.
Amenities
8.8
Basic facilities available but lacked essentials like a fridge in the room.
Value for Money
7.8
High prices for poor quality services and amenities.
Food and Beverage
6.3
Food quality was subpar, especially during Christmas dining.
Overall Experience
9.1
Overall disappointing stay with several issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:50

Property Description

Historic Country House Setting:
Experience the charm of a grade II listed historical building set amidst ten acres of picturesque parkland in Surrey. Oatlands Park Hotel offers a unique blend of history and modern accommodation, making it an ideal destination for a tranquil getaway.

Fine Dining and Scenic Views:
Indulge in culinary delights at The Mulberry Restaurant and Terrace, boasting stunning views of Broadwater Lake and landscaped gardens. From fine dining options to a Sunday lunch carvery buffet, savor a memorable gastronomic experience. The Lounge Bar offers traditional fare, while the Lawn Terrace is perfect for enjoying the summer months.

Convenient Location and Nearby Attractions:
Located just a short drive from major transport hubs like the M25, Heathrow, and Gatwick, Oatlands Park Hotel also provides easy access to attractions such as the Brooklands Museum, ensuring a well-rounded stay for guests.

Book your stay at Oatlands Park Hotel for a perfect blend of history, luxury, and convenience.

Important information:

Please note a credit card must be presented on arrival as a guarantee. If you do not have a credit card, a refundable cash deposit of GBP 50 will be charged instead.

Please note for any reservation when payment is taken prior to arrival, the same credit/debit card used needs to be presented upon arrival.

When booking more than 7 rooms, different policies and additional supplements may apply. Please contact hotel directly before arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.3
Based on 2124 reviews
Cleanliness: 7.3
Service: 8.8
Location: 10
Room Quality: 8.3
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 9.1
P
Paul • couple • gb
7
Good location with very good breakfast.
Pros:

Good location and parking set away from a main road with nice grounds.
Very helpful staff.
Very good breakfast.

Cons:

The room would benefit from being freshened up.

2026-09-10 • via Nuitee
G
Georgina • solo_traveller • gb
7
Pros:

Location

Cons:

No full length mirror in room

2026-09-10 • via Nuitee
L
LISA • solo_traveller • gb
9
2026-09-09 • via Nuitee
J
Joanne • solo_traveller • gb
9
Beautiful hotel - easy to find and park
Pros:

Location and room size

Cons:

Very quiet

2026-09-08 • via Nuitee
J
Jatinder • family_with_children • gb
1
This is not a 4 star hotel, Avoid.
Pros:

I stayed at this hotel for 3 days, it was awful this was supposed to be a 4 star hotel bit this was far from a 4 star and more like a 2.5 to 3 star just about, all the carpets were extremely dirty and old i have included picture of stains all over the carpet in the room we stayed, the shower head in the room hardly had any water pressure and was a basic hand held one, every time I called room service calls were never answered, I was struggling with my luggage and was never offered help once with luggage and had to deal with all myself. Very unhygienic smells old building, only one positive the receptionist was polite and nothing they could do, this quality for a 4 star warrants a refund for such bad hygiene and all these carpet stains not to also mention dead fly's stuck to my curtain which I can send a picture of if needed. This booking definitely warrants a refund will never go back here again.

Cons:

Everything was bad
I stayed at this hotel for 3 days, it was awful this was supposed to be a 4 star hotel bit this was far from a 4 star and more like a 2.5 to 3 star just about, all the carpets were extremely dirty and old i have included picture of stains all over the carpet in the room we stayed, the shower head in the room hardly had any water pressure and was a basic hand held one, every time I called room service calls were never answered, I was struggling with my luggage and was never offered help once with luggage and had to deal with all myself. Very unhygienic smells old building, only one positive the receptionist was polite and nothing they could do, this quality for a 4 star warrants a refund for such bad hygiene and all these carpet stains not to also mention dead fly's stuck to my curtain which I can send a picture of if needed. This booking definitely warrants a refund will never go back here again.

Booking.com are trying to contact property for my refund and ignoring me and them which is disgusting.

2026-09-07 • via Nuitee
M
Macdonald • extended_group • gb
5
Disappointing oversll ano full length mirror in the room but apparently superior rooms get one !!!!!
Pros:

Ok

Cons:

Breakfast was expensive for what it was and would have expected for price of rooms to be included

2026-09-07 • via Nuitee
K
Kathy • solo_traveller • gb
10
Pros:

Beautifully located, in own grounds but a short walk or drive away from local villages

Cons:

None

2026-09-07 • via Nuitee
K
Kate • solo_traveller • gb
5
2026-09-07 • via Nuitee
I
Isobel • couple • gb
5
Pleasent enough for a one night stay if the price is right. Beautiful setting.
Pros:

The staff were lovely. Outside of the hotel, the lobby and hallways were all perfect. We only had a one-night stay, arriving late and leaving at the allocated check-out time. The car parking was easy to find and easily accessible.

We would consider staying here again if the price was good and next time maybe take a room higher up.

Cons:

There was some confusion about the inclusion of breakfast in the price, which may have been due to the type of Booking. In the end, breakfast was not included, but the price was acceptable to us.

The room itself was very large and comfortable. However, there were pipes in the wall next to the bed that appeared to activate whenever a facility was used upstairs. As we were on the ground floor, this noise was quite noticeable and did keep us awake intermittently during the night.

There was no view from the room, which was not a problem for us as we were only staying for one night. However, for a longer stay, this could potentially have been an issue.

We could also clearly hear the guests in the room above us. Their footsteps and the noise of them getting organised were quite noticeable, and this was disturbing at times.

Overall, the room was spacious and the price was acceptable for a one-night stay, but the noise from both the plumbing and the room above did affect our sleep. there was also a light offensive odour of something in the room.

2026-09-05 • via Nuitee
C
Chalise • couple • gb
1
2026-09-04 • via Nuitee
K
KarenHK • solo_traveller • gb
6
2026-09-02 • via Nuitee
M
Matej • family_with_children • sk
10
2026-09-01 • via Nuitee
T
Thomas • couple • gb
9
Perfect location for a weekend stay
Pros:

Very helpful reception team

2026-09-01 • via Nuitee
C
Chidilim • couple • gb
8
Pros:

Good location

Cons:

Didn’t stay long to have an opinion

2026-08-31 • via Nuitee
S
Susi • couple • gb
8
2026-08-31 • via Nuitee
E
Esinati • solo_traveller • gb
6
Pros:

The rooms were ok

Cons:

The money charged on top of the booking

The breakfast was awful

2026-08-31 • via Nuitee
R
Rowan • couple • gb
8
Convenient but expensive
Pros:

Location

Cons:

No lift access to first and second floor

2026-08-31 • via Nuitee
J
June • extended_group • gb
8
Worked for our needs, pity about the stairs
Pros:

Good location, lovely building

Cons:

2 lots of stairs to get to our room. No lift!!!

2026-08-31 • via Nuitee
B
Bailey • couple • gb
10
2026-08-29 • via Nuitee
S
Sonya • couple • gb
9
2026-08-29 • via Nuitee