voco Sheffield by IHG

Only after booking the room were we told that due to refurbishment the restaurant was closed so breakfast was at a neighbouring restaurant. Got wet walking there, it was chaotic & staff unhelpful.

Spa facilities were old & dreadful.

Only one bottle of complimentary water for a double room. Only one packet of biscuits. The chair at the vanity had a loose back, its screw jutting out. Told the reception when they called to check on us. Said it would be repaired the next morning, didn't happen. Neither was it changed. Scraped my thigh against the jutting out screw.

Some sort of animation weekend in hotel with photographers blocking entrance and reception/bar area,just unfortunate timing for us with booking that weekend

Asked repeatedly for both rooms to be made twin beds. Only one was. 425 was never set up as requested. I requested this at booking and via email during the week before coming, and I received a message back to comb form both rooms would be made up as twins. I repeatedly asked whilst there and we were told three times it would be sorted and it was not.

No access to spa facilities which were all fully booked but no reference to having to book beforehand. This was the reason for our stay and was thoroughly disappointing.

Cleanliness was awful. Cup in the room was still coffee stained inside and out. Hairs in the shower from a previous occupant. Swimming pool, steam and sauna all felt disgusting to be in because of how filthy and mouldy everywhere was plus the water stunk and seemed like there wasn’t even chlorine in it. I fell unwell two days later and I believe the cause was that pool…

There was no notification that the restaurant would be unavailable during my stay prior to booking and that was part of the attraction to the hotel, to have breakfast sat on the side of the winter gardens.

I booked a suite and yet the room was no bigger than a standard room I had at the village hotel in Leeds for half the price. There I also didn’t have to put up with the stairs and elevator right next to the room making noise all night… really bad nights sleep.

Nowhere near worth the money I paid. Had such a better stay at the village hotel in Leeds for half the price.
I’ve been generous with the satisfaction rating to be honest!

Some upgrading work going on in the restaurant bar area was cordoned off. This was not a problem to us it was not noisy the reception staff apologised for any inconvenience but the work has to be done to keep high standards and its probably all finished now and there are many places to eat and drink around the hotel.

The spa is a bit grubby

The TV's did not work properly and had no smart features enabled. I would expect to be able to at least screen share from my devices or at least to have access to other channels other than what used to be known as the terrestrial channels. Half the sockets did not work so I could not plug in any of my own devices if I had more than one device. The room decor was very tired and completely different to the impression you got when you entered the hotel which looks clean and modern. The safe did not work properly. The coffee was not replaced when used. There were no pillow options. There was no hairdryer in the room. You could only communicate with reception if you went down to them or by whatsapp. The phone was not answered. I was not notified before arrival that there was no restaurant or room service available in the hotel. Apparently there was an agreement with the restaurant across the road but if I had known this prior to coming I would not have booked this hotel. I would not rate this hotel to be of the quality you expect when you book a four star hotel in a city centre.

Nothing everything excellent

The windows in the bedroom did not open and the room was incredibly hot when the sun was shining in and the air was a bit stale. The overall cleanliness and fine details in the room could have been better. The bottom of the doors were damaged and peeling, the carpet was peeling up around the corners. There were hairs in the bathroom and the toilet didn't always flush properly.

Booked two rooms (in my name) via Booking.com guaranteed with a card*. Receptionist requested NOT to ask our colleague (who works for us) to pay when he arrived later. Repeated this several times to ensure this would not happen. Colleague arrived and was asked to pay*. Next morning, reported both problem with colleague paying, plus toiletry container in shower containing only two shampoos and a conditioner but no shower gel to same receptionist who checked us in previous day. Frustratingly no reaction and nothing was done to supply the missing shower gel. Breakfast in bar area as dining room being renovated (no sign yet of anything going on). Plates were stone-cold (if they had been kept the fridge would not have been surprising). Hot breakfast became inedible halfway through as food became stone-cold very quickly. Breakfast items were not replenished: two urns of hot water both empty. Fortunately another member of staff helped me lift one out of the way to put the full one (sitting at back of table) in it's place. Croissants ran out. Several staff members chatting together for some considerable time on other side of dining room screen(was not briefing/meeting). Two of us remarked that it was incredible that 'fried' eggs could be both overcooked (hard yolks) and undercooked (uncooked whites) at the same time. Hash browns were soggy with oil. Our room was not cleaned/made-up/restocked with tea, milk etc. although our colleague's was. There was not a 'do not disturb' on the door and room was empty for most of the day. Another receptionist, many hours later, on second visit to Reception remedied missing shower gel. Queues at reception (7 people at one time, all looking at watches etc,, trying to check out while just one receptionist every time was left to manage alone. This is apparently a four star hotel. it didn't feel like it. Would prefer to quietly this into an email instead of posting but cannot find address.