voco Sheffield by IHG

The TV's did not work properly and had no smart features enabled. I would expect to be able to at least screen share from my devices or at least to have access to other channels other than what used to be known as the terrestrial channels. Half the sockets did not work so I could not plug in any of my own devices if I had more than one device. The room decor was very tired and completely different to the impression you got when you entered the hotel which looks clean and modern. The safe did not work properly. The coffee was not replaced when used. There were no pillow options. There was no hairdryer in the room. You could only communicate with reception if you went down to them or by whatsapp. The phone was not answered. I was not notified before arrival that there was no restaurant or room service available in the hotel. Apparently there was an agreement with the restaurant across the road but if I had known this prior to coming I would not have booked this hotel. I would not rate this hotel to be of the quality you expect when you book a four star hotel in a city centre.

The spa is a bit grubby

Nothing everything excellent

The windows in the bedroom did not open and the room was incredibly hot when the sun was shining in and the air was a bit stale. The overall cleanliness and fine details in the room could have been better. The bottom of the doors were damaged and peeling, the carpet was peeling up around the corners. There were hairs in the bathroom and the toilet didn't always flush properly.

Booked two rooms (in my name) via Booking.com guaranteed with a card*. Receptionist requested NOT to ask our colleague (who works for us) to pay when he arrived later. Repeated this several times to ensure this would not happen. Colleague arrived and was asked to pay*. Next morning, reported both problem with colleague paying, plus toiletry container in shower containing only two shampoos and a conditioner but no shower gel to same receptionist who checked us in previous day. Frustratingly no reaction and nothing was done to supply the missing shower gel. Breakfast in bar area as dining room being renovated (no sign yet of anything going on). Plates were stone-cold (if they had been kept the fridge would not have been surprising). Hot breakfast became inedible halfway through as food became stone-cold very quickly. Breakfast items were not replenished: two urns of hot water both empty. Fortunately another member of staff helped me lift one out of the way to put the full one (sitting at back of table) in it's place. Croissants ran out. Several staff members chatting together for some considerable time on other side of dining room screen(was not briefing/meeting). Two of us remarked that it was incredible that 'fried' eggs could be both overcooked (hard yolks) and undercooked (uncooked whites) at the same time. Hash browns were soggy with oil. Our room was not cleaned/made-up/restocked with tea, milk etc. although our colleague's was. There was not a 'do not disturb' on the door and room was empty for most of the day. Another receptionist, many hours later, on second visit to Reception remedied missing shower gel. Queues at reception (7 people at one time, all looking at watches etc,, trying to check out while just one receptionist every time was left to manage alone. This is apparently a four star hotel. it didn't feel like it. Would prefer to quietly this into an email instead of posting but cannot find address.

Car park. Difficult for disabled access.

Check in time is too late

We booked a room for 3 people, it was set up for 2 . Had to go to reception to ask for extra towels cup and glass, and tea coffee and milk. Tv remote didn’t work got the batteries replaced by reception staff. Who wet very friendly. Breakfast facilities need updating, pump pots for hot drinks, should have coffee tea machine . Cooked breakfast holding trays were very old fashioned by the time you got to the seating area breakfast and drink was cold. Not a good breakfast it was disappointing.

£50 extra deposit now expected on arrival. Key cards didn’t work, air con didn’t work, scrappy over photocopied paper with info on that wasn’t even right information. No phones in room to contact reception so constantly up and down stairs.Rooms been done up cheaply. How to use pool want clear. No signs for pool or gym in lifts but everything else listed.