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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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ATM/cash machine on site
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Manicure
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Pedicure
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in the elegant rooms at Conrad Indianapolis, featuring 42-inch flat-screen TVs and luxurious marble bathrooms with TV mirrors, bathrobes, and slippers.
Exceptional Amenities
Enjoy access to a full-service spa, a wine bar, a business center, and Evan and Todd Spa & Salon. Take advantage of the ten event spaces, including a formal ballroom, for your special occasions.
Prime Location
Conveniently situated in downtown Indianapolis, connected to Circle Center Mall and near major attractions like Monument Circle and the Indiana Convention Center. Let us elevate your stay in Indianapolis.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Great hotel to visit the Gainbridge Fieldhouse!
I would stay at this Conrad hotel just to stay at the hotel as a hotel vacation. Everyone who works here is so friendly and professional. They quickly handled our luggage (to include 2 bicycles) - and our car. We received a Diamond upgrade to a corner suite and it was lovely. The suite was spacious and spotless. The bed was super comfortable and it was fun to come back to our room and see turn down service after our dinner at the adjacent Capital Grille. I thought the cards they left highlighting nearby bars and their histories was a fun touch. We used our Hilton Honors credit for room service breakfast and Kristen delivered it quickly and even confirmed the coffee was decaf before I could ask. The hotel has a great fitness center with a working peloton and they replenish towels and water frequently (I watched them check on the fitness center twice during my workout). The pool is just long enough that laps are possible. Parking is $80 a night but the valet service is quick. The shower had great water pressure but was on the small side so that they could include a separate tub.
The hotel is ok. The TV in the room is old and does not have the smart TV functions like Netflix and YouTube sign in. They give you a food and beverage credit but you can’t use it other than breakfast… and breakfast is a limited selection of sandwiches they just microwave. Overall disappointing from what is supposed to be Hiltons high end brand. Outdated and overpriced.
Staff and quality
Nothing
Everything was great and the staff was excellent made our stay very enjoyable!
Nothing
I struggled with this review and ulitmately decided on 4 stars instead of 5. The big issue is that for the pricepoint, the rooms are very outdated. Not even one USB port by the beds.
Pros:
- great, central location
- wonderful staff - in particular the valet team
- immaculate - everything is cleaned and well-maintained
- large rooms with a large desk area and couch
- separate walk-in shower (you don't need to climb into a tub to take a shower) plus a separate soaking tub - huge towels (and enough of them in the room)
- comfortable bed and linens
- free water bottles in the lobby available for guests
Cons:
- dated decor and design everywhere - as mentioned, no USB ports bedside
- small television (yes I know that I am not here to watch TV but it's tough to sit on the in-room couch and see the small TV in the opposite corner of the room)
- I would expect a nice, clubby bar open until midnight or so but they are directly attached to the Capital Grill bar that closes at 9PM weekdays, 10PM on weekends.
- Pricey valet parking at $79/night
Every thing. Comfortable beautiful
I would have liked a free or cheap parking lot. Valet is expensive
Location
Towels were rough in bathroom and no vent fan
Our experience had amazing service and beautiful accommodation. We loved the spa that came with a complimentary steam room and sauna!
The staff, pool and hot tub were great. The location was good, could walk to just about anywhere we wanted to go.
The carpet was stained; the bed clothing was ripped and stained, the chair was ripped and stained. At night while trying to sleep could hear people outside and vehicles going by. Beds were not very comfortable.
I made a really dumb mistake when I made our reservations here that could have been very costly. They discovered the error and fixed it for me without my even having to ask for a resolution. Top notch service. Shout out to Mary Beth for her customer service.
Also, rooms are very comfortable and clean. Room service is tasty. I’d give them 10 stars if I could.
I have been visiting this hotel about once a month for the past seven years. However, over the last five months I have been very disappointed with the Wine Tasting/Lounge area.
In the past, this space was always clean and well maintained, but recently the condition has noticeably declined. On several occasions, I have seen trash overflowing, food crumbs left in the seating area, and the overall cleanliness has not met the standards I previously experienced here.
Additionally, the complimentary coffee has been very bitter. Even gas stations often serve better coffee, which is disappointing considering the standards one would expect from a hotel of this level. Unfortunately, the overall quality does not meet the level of service the hotel is known for.
Service has also been inconsistent. The lounge associate often appears unprepared and does not seem familiar with how to properly prepare the coffee, which further affects the guest experience.
Given the current situation, I would recommend either improving the maintenance and service of the lounge area or considering reopening the wine tasting experience. One of the reasons I enjoyed visiting this hotel was the opportunity to relax and enjoy wine in a clean and luxurious environment.
It was good
Pool only open til 10
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