Haven, A Design Hotel

Hotels
3629 Calle 10A , Medellín , co

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Pets allowed
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Review Highlights

Pros:
Great location
Excellent rooftop amenities
Cons:
Elevator issues
Extra charges for amenities

Categories

Cleanliness
7.74
Cleaning issues highlighted, particularly regarding service with room cleaning.
Service
9.21
Staff received positive mentions for being helpful and accommodating.
Location
9.25
Conveniently located near Provenza and Parque Lleras, easy access noted.
Room Quality
8.2
Spacious rooms with great views, but some comments on room design.
Amenities
7.73
Rooftop bar food and service praised, but charges for basic bathroom amenities not typical.
Value for Money
8.69
Price for rooftop bar and overall stay rated well, slight issues with charges for extras.
Food and Beverage
9.24
Excellent food quality at the rooftop bar, highly recommended.
Overall Experience
8.71
Overall a great experience despite some issues with elevators and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:13

Property Description

Luxurious Accommodations
Haven A Design Hotel offers elegantly designed rooms with modern amenities such as flat-screen TVs, air conditioning, and private bathrooms. Some rooms even feature a balcony for a stunning view.

Convenient Facilities
Guests can enjoy a refreshing swim in the outdoor pool, relax on the terrace, or dine at the on-site restaurant and bar. The hotel also provides services like a tour desk, luggage storage, and 24-hour front desk for a hassle-free stay.

Prime Location
Situated in Medellín, Haven A Design Hotel is surrounded by popular attractions like El Poblado Park and Lleras Park. With easy access to the airport and nearby parks, this hotel is the perfect choice for travelers seeking both convenience and comfort.

Book your stay at Haven A Design Hotel now and experience luxury in the heart of Medellín!

Important information:

Please note that construction work is taking place nearby and the hotel may be affected by noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDE

Location

Guest Reviews

Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 8.71
D
Davide • couple • it
8
Posizione e hotel ottimi
Pros:

Strutta accogliente e molto gentile il personale

Cons:

Poca varietá nella colazione e un mobilio per poggiare le valigie in camera

2026-08-13 • via Nuitee
E
Eric • extended_group • pa
10
Pros:

Ubicación

Cons:

Ruido

2026-08-13 • via Nuitee
E
Evgeny • solo_traveller • us
1
2026-08-10 • via Nuitee
F
Frankie • couple • pr
10
2026-08-10 • via Nuitee
T
Tunde • solo_traveller • us
5
Pros:

If you're looking for a lively party hotel, Haven may be a great choice. If you're visiting Medellín to explore the city and its surroundings and value peace and quiet, I would recommend staying elsewhere.

I spent four nights at the hotel and, because my reservation was non-refundable, I couldn't change hotels after realizing the atmosphere wasn't what I expected. Despite the attractive rooftop pool and restaurant, I wasn't able to use the pool even once because it was occupied by parties every afternoon and evening. Although I was assigned one of the quieter rooms, I still had to sleep with my earbuds in every night to block out the noise.

I do want to recognize the excellent service provided by the two receptionists, Katalina and Juliana. They were kind, attentive, and regularly checked in to make sure I was comfortable. They even arranged for me to have breakfast before my early morning tours, which I greatly appreciated.

One thing to be aware of is that the hotel automatically adds a 10% service charge to bills. When I asked about it, I was informed that it was optional and it was removed without any issue.

For travelers who want nightlife and a social atmosphere, Haven may be exactly what they're looking for. For those who want a relaxing base from which to explore Medellín, I would choose a different hotel.

2026-07-14 • via Nuitee
E
Edgard • couple • pr
8
Muy buenos empleados
Pros:

Perfecto

Cons:

Cobran todo lo q ponen en la nevera

2026-07-06 • via Nuitee
S
Said • solo_traveller • au
10
2026-07-04 • via Nuitee
S
Said • solo_traveller • au
10
2026-07-04 • via Nuitee
W
Waldemar • couple • pr
6
Pros:

Location and breakfast

Cons:

Needs remodeling

2026-06-27 • via Nuitee
L
Ledwing Gabriel • couple • co
5
2026-06-15 • via Nuitee
S
Stewart II • extended_group • us
10
N/A
Pros:

Everything about the Haven is 5 star

Cons:

N/A

2026-06-06 • via Nuitee
R
Rafal • extended_group • je
10
PartyAnimals
Pros:

Location, roof bar restaurant, own jacuzzi in apartment, mini bar excellent service.

Cons:

Have to pay for extra visitors, guests can visit only if they display real ID (not a photo) in reception.

2026-06-02 • via Nuitee
J
jack • solo_traveller • pe
10
2026-05-25 • via Nuitee
S
Sewell • extended_group • us
10
2026-05-25 • via Nuitee
K
Karen Ivelisse • couple • us
8
2026-05-20 • via Nuitee
A
Aguirre • extended_group • ec
10
HOTEL EXCELENTE
Pros:

MUY BONITO EL HOTEL, ATENCIÒN AMIGABLE, EXCELENTE ÀREA DE BAR-COMEDOR-PISCINA, VARIADO DESAYUNO

2026-05-18 • via Nuitee
P
Poedja • solo_traveller • sr
2
Pros:

The breakfast on the rooftop is great

Cons:

The basic room, very small & no smart TV.

2026-05-10 • via Nuitee
D
Daniel Agudelo • extended_group • mx
1
THIS IS A CREDIT CARD FRAUD!
Pros:

Nothing! THIS IS A CREDIT CARD FRAUD! TOURIST TRAP TO GET YOUR CREDIT CARD INFORMATION! HOSTILE PEOPLE AND BAD RULES, THEY HAVEN´T CLEAR INFORMATION

Cons:

THIS IS A CREDIT CARD FRAUD! The person at reception at Haven, A Design Hotel refused to allow me to enter the hotel and check in to my reservation unless I provided my credit card details. He was writing these details down on a sheet of paper that already contained other guests’ credit card information.

This is unacceptable and constitutes a serious security risk and potential fraud. I refused to provide my credit card details under these conditions. The receptionist explicitly stated that this was a hotel policy and denied us entry when we declined.

I DEMAND A FULL REFUND, as this situation involves an attempted fraudulent practice and highly improper conduct. At no point during the booking process was this requirement disclosed as a hotel policy.

Additionally, when I attempted to contact Booking.com support immediately by phone, there was no response.

2026-05-07 • via Nuitee
A
Andreas • couple • de
9
Great time there
Pros:

Nice and safe place with all what you need to be happy around.
You feel welcome and have a great support for all from the stuff

Cons:

How to handle the room service

2026-05-06 • via Nuitee
L
Lea • couple • de
6
Insgesamt ein optisch ansprechendes Hotel mit gutem Rooftop und bequemem Bett, das jedoch durch mangelnde Sauberkeit, st
Pros:

Das Rooftop ist wirklich sehr schön und bietet eine tolle Aussicht. Das Frühstück ist optisch ansprechend. Das Bett war bequem und wir konnten darauf gut schlafen.

Cons:

Nach europäischen Standards ist das Hotel insgesamt eher durchschnittlich. Das Zimmer war sehr klein und hatte keinen Ausblick. Die Wände im Zimmer waren sichtbar verschmutzt und auch das Badezimmer war nicht vollständig sauber. Das Hotel ist extrem hellhörig, sodass man andere Gäste deutlich hören kann. Zusätzlich befindet sich direkt vor dem Fenster eine Baustelle, und eine laute Klimaanlage sorgt dauerhaft für zusätzlichen Lärm. In einer Nacht haben unsere Zimmernachbarn eine Party mit mehreren Gästen gefeiert. Trotz dreimaliger Beschwerde bei der Rezeption wurde nichts unternommen, was sehr unprofessionell ist. Das Frühstück ist geschmacklich eher durchschnittlich.

2026-04-17 • via Nuitee