Best Western Garden Inn

Hotels
•
Best Western
8.2 (556 reviews)
11939 I-H 35 North , San Antonio , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Noise from construction
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
7.78
Some reviews noted cleanliness issues regarding walls and general wear.
Service
9.25
Positive feedback about friendly and professional staff.
Location
8.29
Location is convenient, but road construction is a concern.
Room Quality
8.24
Rooms are generally comfortable but somewhat dated.
Amenities
7.77
Amenities were adequate but not exceptional, with breakfast noted as only okay.
Value for Money
8.73
Good pricing for the quality offered, though there are some drawbacks.
Food and Beverage
7.28
Breakfast options were limited and not highly rated by guests.
Overall Experience
8.25
Overall a satisfactory stay with some issues but a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:22

Property Description

Outdoor Pool and Gym
Enjoy a refreshing dip in our outdoor pool or break a sweat at the on-site gym during your stay at Best Western Garden Inn. Stay active and rejuvenated throughout your visit.

Complimentary Amenities
Relax in our non-smoking rooms equipped with cable TV, free Wi-Fi, microwave, fridge, and coffee maker. Make free local calls and take advantage of ironing facilities for a comfortable stay.

Convenient Location
Located just a short drive from San Antonio International Airport and popular attractions like Morgan's Wonderland and the River Walk, Best Western San Antonio offers easy access to the best of the city.

Book your stay at Best Western Garden Inn now for a memorable experience in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The property has the ability to authorize credit cards immediately after reservation. The hotel will not guarantee reservations with an invalid card or funds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 556 reviews
Cleanliness: 7.78
Service: 9.25
Location: 8.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.73
Food and Beverage: 7.28
Overall Experience: 8.25
S
Stephan • family_with_children • de
7
Pros:

Friendly staff.

Cons:

The room looks way older than the pictures and it always smells like wet.

2026-10-17 • via Nuitee
S
Short • family_with_children • gb
8
San Antonio stay
Pros:

Clean and modern, with large bed

Cons:

Didn't offer eggs for breakfast and access road was often shut as doing new road system which may be finished later next year

2026-10-15 • via Nuitee
D
David • family_with_children • us
4
Road construction ruined the stay.
Pros:

For the price, it was hard to beat other comparable properties.

Cons:

I wish I had known how much construction was happening on the road entering the property. There were multiple instances in which the only road entering/leaving the property was closed due to construction requiring us to jump over other parking lots on the opposite road and making illegal traffic moves to get to the hotel. Staff advised us there were construction staff who would escort us to the hotel when the road was closed, but this wasn’t true.

2026-10-12 • via Nuitee
B
Buck • solo_traveller • us
9
2026-10-10 • via Nuitee
F
Fabian • solo_traveller • us
10
Pros:

The staff was super amazing and the rooms were very clean and comfy. I would definitely stay there again.

Cons:

Everything about the hotel was great, but the construction on 410 highway would close the street sometimes but the staff was extremely helpful and gave me directions on how to get through the neighborhood streets which how awesome the hotel was I sure didn't mind at all. Great place just don't let the construction scare you.

2026-10-10 • via Nuitee
M
Martha • solo_traveller • us
4
Pros:

The receptionist was really nice to move us to a different room it was clean but still had like a mold smell

Cons:

It smelled like mold and the room we got wasn't completely cleaned there was crumbs on the nightstand and floor

2026-09-08 • via Nuitee
J
Jongyup • solo_traveller • ca
5
2026-09-06 • via Nuitee
D
DrLeTitia • couple • us
10
Great stay
Pros:

Front Desk
Lodging
Breakfast

Cons:

N/a

2026-08-12 • via Nuitee
T
Toya • couple • us
8
2026-08-07 • via Nuitee
J
James • solo_traveller • us
10
Pros:

Nice rooms clean

Cons:

The freeway is being made upper level closes down at night not your companies fault

2026-07-25 • via Nuitee
N
Norma • couple • us
10
2026-07-22 • via Nuitee
C
Craton • solo_traveller • us
8
Pros:

The front desk staff was wonderful!

Cons:

Things were thrown away by housekeeping that shouldn't have been thrown away.

2026-07-19 • via Nuitee
A
Andres Hamurabi • extended_group • mx
9
2026-07-18 • via Nuitee
G
Guilliams • family_with_children • us
8
2026-07-15 • via Nuitee
G
Gregory • couple • us
8
Will be coming back to this location
Pros:

Nice setting very clean

Cons:

The construction

2026-07-13 • via Nuitee
H
hailie • couple • us
10
2026-07-11 • via Nuitee
M
Maria Sara • solo_traveller • us
10
Pros:

The room, service, and breakfast was awesome! Staff was very polite and helpful. The room was so comfortable. I had no trouble falling asleep.

Cons:

The construction was the only part that was terrible. The street closed and we struggled getting in and out of our hotel.

2026-07-10 • via Nuitee
S
Sherreth • solo_traveller • us
7
2026-07-09 • via Nuitee
E
Emely • family_with_children • us
10
It was comfortable
Pros:

The pool

Cons:

Everything was great

2026-07-06 • via Nuitee
L
Lucía • couple • us
8
Not sure I will stay again there.
Pros:

Location.

Cons:

They do not comply with best western standards for breakfast and only have it available for two hours.

2026-07-06 • via Nuitee