Cheng Zhai

Hotels
9.5 (30 reviews)
No.52 Dajing Alley, Hefang Avenue , Hangzhou , CN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfy bed for Tatami lovers
Cons:
Cigarette smell from the cafe
Lack of full-length mirror

Categories

Cleanliness
8.4
The cigarettes smell from the cafe impacted the cleanliness.
Service
10
Amazing welcome and friendliest staff.
Location
10
Excellent location, very close to the famous Hefang street and pedestrian area.
Room Quality
8.9
The bed is hard due to Japanese style but acceptable for Tatami lovers.
Amenities
9.4
Standard quality for this hotel tier.
Value for Money
9.9
Standard quality for this hotel tier.
Food and Beverage
9.4
Standard quality for this hotel tier.
Overall Experience
10
Best place to stay in Hangzhou, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:59

Property Description

Garden Oasis and City Escape
Escape to Chengzhai Guesthouse, a tranquil retreat nestled in the heart of Hangzhou's bustling Shangcheng district. Enjoy the lush garden and unwind on the terrace, offering a serene oasis amidst the city's excitement.

Personalized Service and Local Expertise
Let our dedicated tour desk curate your perfect day out, ensuring you make the most of your Hangzhou experience. With fluent English and Chinese spoken at the 24-hour front desk, feel at ease exploring the city with insider tips and recommendations.

Adventure Awaits
Embark on thrilling cycling and hiking adventures just steps away from Chengzhai Guesthouse. After a day of exploration, relax in rooms featuring modern amenities like flat-screen TVs and complimentary toiletries.

Ready to experience the perfect blend of tranquility and excitement? Book your stay at Chengzhai Guesthouse now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 30 reviews
Cleanliness: 8.4
Service: 10
Location: 10
Room Quality: 8.9
Amenities: 9.4
Value for Money: 9.9
Food and Beverage: 9.4
Overall Experience: 10
F
Federico • family_with_children • gb
9
Pros:

A lovely place to stay in the heart of Hangzhou. The family room was enormous and had views of the ancient street below. We felt very welcome on arrival, and even were given some some suggestions for eating out nearby. I cannot think of a better location to explore the city, and it is also easy to reach the lake and its many sights. Also, there are many tea rooms and cafes in the same Dajing Alley that are absolutely fantastic.

Cons:

The bed was very hard, almost like an orthopaedic mattress. A little fridge in the room would be nice, though the air conditioning was very good. Sadly, there were no laundry facilities. No breakfast options either, but there are lots of places nearby. Cars cannot reach the hotel, so you must walk a couple hundred metres with your luggage from the Drum Tower -do bear that in mind.

2026-09-06 • via Nuitee
M
Mostafa • solo_traveller • gb
9
2026-09-01 • via Nuitee
E
essemme_71 • solo_traveller • it
9
2026-08-07 • via Nuitee
S
Sibora • solo_traveller • cn
10
2026-07-24 • via Nuitee
R
Robert Paul • solo_traveller • us
10
Perfect Hangzhou hotel!
Pros:

Bai was the perfect consummate host! I felt so warmly welcomed. The location was perfect- close to shopping, food, temples and historical buildings and transportation. The cafe below was perfect for breakfast and a coffee drink(excellent cafe lattes and pour over/drip is their specialty).

Cons:

Nothing

2026-07-20 • via Nuitee
K
Kate • solo_traveller • au
10
Pros:

The location is phenomenal. Best street in the town great to get places as well. The room is a respite as well. Having a delicious coffee watching the world go by on the amazing street beneath.

Cons:

The bed was a little firm... Like really firm. But the room facilities are amazing

2026-07-15 • via Nuitee
O
Olga Marie • family_with_children • no
10
Fantastisk flott og stort rom, perfekt lokasjon.
Pros:

Fantastisk plassering, fantastisk rom! Virkelig flott og stort rom, inngang rett fra gågaten. Fin utsikt. Store og myke senger. Elsket det! Skulle ønske vi ble her lenger. Kommer tilbake neste gang igjen! Spiste Michelin dumplings til lunsj like i nærheten.

Cons:

Litt vanskelig å forstå hvor det ligger og hvor man skal be DiDi slippe deg av. Ring verten og få hjelp! Vi gikk bare fra Drumtower.

2026-07-12 • via Nuitee
T
Thomas • extended_group • fr
10
Belles chambres bel emplacement
Pros:

Chambres très joliment décorée.
Super emplacement, plein centre mais au calme
Personne de l’accueil très sympathique et pleine de conseils

2026-05-29 • via Nuitee
R
Renee Marie • solo_traveller • us
10
Huge, spacious room, authentic cultural vibe, and exceptional service
Pros:

Exceptional service. Staff spoke English and accommodated to all my needs, even when I came down with illness.

2026-04-12 • via Nuitee
C
Cheng Choo • couple • sg
9
Good location
Pros:

Location and clean

Cons:

Traffic jam area

2026-04-03 • via Nuitee
R
Rogers • family_with_children • ae
9
Excellent stay, great staff
Pros:

Great location in the main tourist square. Bai was very helpful and friendly, ensuring a great stay

Cons:

Nothing against the property or location, just slightly noisy at night for a while until the lounge downstairs closed.

2026-03-23 • via Nuitee
S
Shusan • couple • id
10
Pros:

Biggest room at hangzhou

Cons:

Nothing

2025-12-29 • via Nuitee
M
Mindy Yen Yuan • family_with_children • tw
9
非常好
Pros:

前台服務非常友善。每天有來整理房間收垃圾。地點優秀周圍很好逛。房間很大,冬天也很暖和。

Cons:

樓下咖啡廳中庭是吸煙區,有時稍微有點煙味。

2025-12-20 • via Nuitee
S
SUNGCHUAN • family_with_children • tw
9
2025-11-14 • via Nuitee
C
chee kong • family_with_children • nl
10
2025-11-13 • via Nuitee
A
Andy • couple • my
9
2025-10-24 • via Nuitee
M
Massimo • family_with_children • it
10
2025-09-11 • via Nuitee
F
Florina • family_with_children • gb
8
The room is in an Excellent location, very close to the famous Hefang street
Pros:

The bed is hard because is like Japanese style, so if you like Tatami than is ok.

Cons:

The room is about a cafe and the cigarettes smell had come in the night time

2025-09-04 • via Nuitee
A
Ana • couple • ge
10
2025-08-14 • via Nuitee
N
Nuo • solo_traveller • hk
9
入住体验很完美。
Pros:

地理位置一流,周围有很多好吃的小店,交通也很方便。

Cons:

可以考虑在洗手间镜子下面加一个小台子,方便女孩子放一些瓶瓶罐罐。另外如果房间里有一面全身镜子就更好啦。

2025-07-29 • via Nuitee