Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Great location
Cons:
High prices
Limited food variety
Cleaning issues reported

Categories

Cleanliness
8.74
Several reviews indicate multiple cleaning times per day, showing a good level of cleanliness.
Service
10
Staff is frequently mentioned as friendly and helpful; many guests were satisfied with the service.
Location
10
The location is noted as beautiful and convenient, close to sights and with breathtaking views.
Room Quality
9.74
Rooms are described as beautiful, with good size and decoration.
Amenities
9.74
The hotel offers great amenities including a gorgeous pool and gardens.
Value for Money
8.74
Several mentions of being expensive but worth it; some reviews suggested drawbacks in certain areas.
Food and Beverage
8.24
Food quality was criticized by some; breakfast offerings did not meet expectations for a 5-star hotel.
Overall Experience
10
Most guests had a wonderful experience with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:30

Property Description

Luxurious Accommodations
The Grand Hotel Royal offers classically decorated rooms with stunning views of the sea, gardens, or town. Each room is elegantly furnished with Sorrentine wooden furniture, free WiFi, and luxurious marble bathrooms.

Gastronomic Delights
Indulge in a complete gastronomic experience at the hotel's various on-site restaurants and bars. Enjoy regional and classic Italian cuisine while taking in panoramic views of the Gulf of Naples and Vesuvius.

Prime Location
Conveniently situated on a cliff top in central Sorrento, the hotel boasts a private on-site beach, lush gardens, and an outdoor pool. Explore the surrounding area with ease, as the Circumvesuviana Railway Station is just a 5-minute walk away, offering easy access to Naples, Pompeii, and the Vesuvius National Park.

Experience luxury and convenience at the Grand Hotel Royal - book your stay now for an unforgettable getaway.

Important information:

Please note the beach is open from mid May until mid October.

Pets are not allowed in the restaurants.

Please note that the city tax has to be payed for adults over the age of 18 and will only be charged for a maximum of 7 nights.

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

9.4
Based on 837 reviews
Cleanliness: 8.74
Service: 10
Location: 10
Room Quality: 9.74
Amenities: 9.74
Value for Money: 8.74
Food and Beverage: 8.24
Overall Experience: 10
Y
Yuval • couple • at
3
Cons:

Unfortunately, our stay at the Grand Hotel Royal in Sorrento was a major disappointment, especially considering the occasion and the amount of money we spent.

We stayed at the hotel for an entire week around our wedding and booked a suite. Several of our family members, friends and wedding guests stayed there as well, meaning that our group occupied around six or seven of the hotel’s most expensive rooms.

The hotel itself is beautiful and the location is wonderful, but unfortunately the level of service did not come close to what we would expect from a five-star hotel – particularly at this price point.

What disappointed us most was the complete lack of attention or hospitality surrounding our wedding. Despite the hotel being aware that we were getting married during our stay and despite the significant number of premium rooms booked by our group, there was absolutely no gesture whatsoever. Not even a small note, a bottle of water or prosecco, flowers, or any other acknowledgement. As far as we remember, nobody from the hotel even congratulated us.

Of course, we did not expect special treatment simply because we were getting married. However, hospitality – especially at a five-star hotel – is about making guests feel welcomed and valued. Considering that this was one of the most important weeks of our lives and that we brought several guests to the hotel and spent a considerable amount of money there, the complete lack of warmth or recognition was extremely disappointing.

Overall, while the property itself is beautiful, the service and hospitality simply did not match the five-star standard or the very high prices. We had expected this hotel to become part of the wonderful memories surrounding our wedding week. Unfortunately, our experience was quite the opposite.

For such a special occasion, we would not choose to stay here again.

2026-10-29 • via Nuitee
A
Annette • couple • us
9
2026-10-29 • via Nuitee
H
Heather • couple • ca
10
2026-10-27 • via Nuitee
S
sarah • couple • sa
10
2026-10-25 • via Nuitee
E
Elana • couple • au
10
We had a wonderful stay. The location was perfect with amazing views. We had a couples massage at the spa on arrival, we
Pros:

Everything! Perfect location and incredible views, friendly and helpful staff. Our room was clean, well maintained and comfortable.

Cons:

I don’t have any items I didn’t like about the property.

2026-10-24 • via Nuitee
J
Jeanette • couple • us
10
Pros:

Loved it!

2026-10-17 • via Nuitee
F
Fernando • solo_traveller • us
10
Pros:

Staff. Very friendly and professional and helpful.

2026-10-15 • via Nuitee
G
Geraldine • solo_traveller • gb
10
I will definitely be back
Pros:

Location cleanliness but most of all the staff

Cons:

The scenery was amazing it was like stepping in to another world

2026-09-19 • via Nuitee
M
Maria • extended_group • se
10
2026-09-19 • via Nuitee
T
The GM • solo_traveller • au
10
2026-09-17 • via Nuitee
L
Lily • couple • gb
10
2026-09-10 • via Nuitee
S
sarah • couple • gb
10
Exceptional
Pros:

Location
Staff
Excellent breakfast.
Fantastic views

Cons:

Nothing

2026-09-09 • via Nuitee
F
Fran • couple • au
10
Amazing, staff made it special too … location beautiful xxxx
Pros:

Absolutely everything

2026-09-09 • via Nuitee
M
Mouna • couple • fr
10
Parfait
Pros:

Il est magnifique. On s’y sent bien. Excellent emplacement

Cons:

Rien

2026-09-09 • via Nuitee
M
Manfred • couple • at
10
2026-09-03 • via Nuitee
S
Sean • couple • gb
9
Excellent and if I return to Sorrento this is where I would be returning to.
Pros:

Everything was exceptional from the friendliness and helpfulness of the staff who could not do enough to make our stay a pleasure. The hotel is a beautiful and grand accommodation which is centrally located to the best Sorrento has to offer.

Cons:

Nothing really. My wife and I had a lovely time which is all that we could ask for.

2026-09-03 • via Nuitee
Y
Yevgeniy • couple • es
10
2026-09-03 • via Nuitee
M
Michael • extended_group • us
10
Great location. Excellent service
Pros:

Location

Cons:

Nothing

2026-09-02 • via Nuitee
G
Gerhard • couple • at
9
2026-08-31 • via Nuitee
K
Kim • couple • us
10
Amazing Everything!! Best stay in Sorrento
Pros:

Property is huge and has all the amenities like pool, beach club, bar,, gym, large rooms etc.
Location is outstanding! Views galore up and down the coast! Staff were so friendly and helpful!!
I would definitely stay again!!

2026-08-31 • via Nuitee