Hotel Raffaello - Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
9 (1927 reviews)
Via Urbana 3 , Rome , IT
+39 06 488 4342

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Some rooms have poor views
Mixed feelings on room comfort

Categories

Cleanliness
9.21
Rooms were reported as clean and well-maintained.
Service
9.18
Guests noted the staff was friendly and available to assist.
Location
9.72
The hotel’s location is described as excellent, close to major attractions.
Room Quality
8.67
Rooms were comfortable but some comments on bed comfort were noted.
Amenities
8.2
Standard amenities offered with some requests for improvements on breakfast service.
Value for Money
8.66
Generally considered a good value for the location and services provided.
Food and Beverage
9.21
Breakfast options were praised highly by guests.
Overall Experience
9.18
Overall positive reviews with guests expressing their satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:37

Property Description

Centrally Located Boutique Hotel in Rome, Hotel Raffaello offers a tranquil retreat just minutes away from major attractions. Luxurious Rooms and Personalized Services ensure a comfortable stay with a 40" LCD TV, minibar, and free Wi-Fi. The 24/7 reception and concierge service cater to all needs, from tour bookings to pillow preferences. Indulge in a Delicious Buffet Breakfast and complimentary tea/coffee in the lounge. With a prime location near Cavour Metro and Roma Termini Station, exploring the city is convenient. Immerse yourself in the charm of Rome at Hotel Raffaello - book now for an unforgettable experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30 EUR per pet, per stay applies. Please note that a maximum of 2 pets is allowed Please note that the property can only allow pets with a maximum weight of 20 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

9
Based on 1927 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.72
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
M
Melanie • solo_traveller • mt
8
2026-09-13 • via Nuitee
J
Jeannine • couple • ca
9
Clean, quiet, modern room and friendly helpful front desk staff
Pros:

Central location, great Neighbourhood, clean, quiet and modern room with large terrace. Staff were friendly and helpful.

Cons:

The air conditioner in the room wasn’t working upon arrival

2026-09-09 • via Nuitee
L
Lina • extended_group • co
9
2026-09-08 • via Nuitee
M
Malla • family_with_children • us
9
Overall, great location and very convenient , very nice hotel especially interior rooms and design.
Pros:

Fantastic room, cleanliness and very well maintained. Best is breakfast, I forgot the name who's helping out during the breakfast, she's incredible in making very nice Cappucinno every morning and hot chocolate for us.

Cons:

Unknown charges at the end of our Stay, it could have been fair if you tell upfront on other charges, I paid additional 110 Euros with no clear explanation.

2026-09-06 • via Nuitee
D
Donna • extended_group • us
10
2026-09-06 • via Nuitee
H
Henrique • couple • br
9
Pros:

Hotel recentemente renovado, instalações excelentes e localização prática no excelente Bairro de Monti. O bar no rooftop é ótimo para um drink antes de sair para jantar. Super recomendo

2026-09-05 • via Nuitee
M
Martina • extended_group • nl
3
Lovely rooms, but dodgy and scam-y practices
Pros:

The hotel itself is amazing - lovely, modern rooms in a great location. Everything worked well, it had clearly been refurbished recently.

Cons:

Be careful, because they will jump a bunch of hidden charges on you. They tried to talk us into paying nearly 200€ extra despite our reservation telling us we only owe them 48€ for city tax (we paid already via booking). One was an 'optional' service tax which they add by default. Thankfully, we managed to talk them out of this. But that wasn't all! They also insisted that we owed them a higher city tax than what was stated in our reservation. They claimed it was due to changes since our booking, etc, etc. Even if a change had taken place, you'd think you'd notify your guests about the fact that their stay costs more suddenly and give them an option to cancel. They wouldn't let us go without this. Just highly unpleasant overall and leaves you feeling scammed.

2026-09-03 • via Nuitee
M
Marc • couple • fr
10
Un hôtel toujours aussi agréable.
Pros:

La situation géographique, le design des chambres, le confort, la gentillesse, la disponibilité des personnels et le rooftop

2026-09-02 • via Nuitee
J
Jessica • extended_group • us
10
2026-09-01 • via Nuitee
E
Edna • extended_group • us
10
It was a great stay and I would stay there again.
Pros:

Location was great!

Cons:

Location, cleanliness and the kind people.

2026-09-01 • via Nuitee
P
Perry • couple • us
9
enjoyable base for five day visit
Pros:

Clean facility, friendly staff, convenient location, ample breakfast

Cons:

It appears that you do not earn Best Western rewards points if you book though booking.com.

2026-08-29 • via Nuitee
A
Abbas • couple • iq
10
2026-08-29 • via Nuitee
K
Kayla • couple • ca
10
Best stay!
Pros:

We absolutely loved our stay at Hotel Raffaello in Rome and would happily stay here again!

The location is fantastic — about a 16-minute walk to the Colosseum, 18 minutes to the Trevi Fountain, 20 minutes to the Spanish Steps, and 25 minutes to the Pantheon. The surrounding area is also wonderful, with so many shops, cafés and restaurants nearby.

The customer service was truly unparalleled. The staff were incredibly welcoming and attentive, and we loved the little touches like the espresso machine in reception and the pastries available every day. Breakfast was a fantastic spread, and they even brought out a slice of cake for my birthday, which was such a thoughtful surprise! A special mention to the lovely woman who hosts breakfast — she was absolutely amazing and made each morning even more enjoyable.

Our room was lovely, and the air conditioning was excellent, which was especially appreciated during the hot Roman weather. The rooftop was another highlight — peaceful and quiet, and we really enjoyed relaxing there with €5 glasses of Chianti. 🍷

Overall, we had such a wonderful experience and couldn’t recommend Hotel Raffaello enough. Fantastic location, beautiful rooms, exceptional service, great breakfast and so many thoughtful touches. We would absolutely stay here again on our next trip to Rome! 🇮🇹❤️

Cons:

We couldn’t cast or mirror our phone screen to the TV. We could play Spotify through the TV from our phone, but unfortunately screen mirroring wasn’t available.

2026-08-29 • via Nuitee
M
Mary Ellen • couple • us
10
Pros:

I loved the terrace. I loved how nice and clean the room was. The staff was all friendly. Especially the lady that works the breakfast.

Cons:

Everything was great. The room, the location, the staff.

2026-08-26 • via Nuitee
A
Angela • family_with_children • au
10
It was a fantastic escape away from home. We can’t wait to return
Pros:

We loved the decor of the property. It was just stunning. The location was great, making it easy to explore the area. The breakfast was delicious and the room was very clean and comfortable. The staff went above and beyond to make us feel welcome.

Cons:

The area around the property looked a bit sketchy at first, with some homeless people around but we always felt safe and we never had any issues.

2026-08-26 • via Nuitee
E
elie • family_with_children • us
10
2026-08-23 • via Nuitee
N
Nadine • couple • us
9
Comfortable stay
Pros:

The location is good next to the train station and the Colosseum. It has good metro access. The room had a lot of amenities and good air conditioning.

Cons:

It is a little far from some of the good bakeries, restaurants, and other Rome attractions I was interested in visiting.

2026-08-23 • via Nuitee
S
Sanja • solo_traveller • ba
10
Pros:

Odlična lokacija, divno osoblje, odličan doručak, jako udobni kreveti.

2026-08-21 • via Nuitee
A
Ashworth • solo_traveller • gb
9
Pros:

Friendly staff, very quiet, very clean, very well appointed rooms

Cons:

Entrance &lobby could be better

2026-08-20 • via Nuitee
O
Ortega • family_with_children • us
8
Excellent location for exploring Rome.
Pros:

The property is modern .

Cons:

The location, the service staff .

2026-08-19 • via Nuitee