Best Western Potomac Mills

Hotels
•
Best Western
7.4 (757 reviews)
14619 Potomac Mills Road , Woodbridge , US
+1 703-494-4433

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms and comfortable beds (many mentions)
Convenient location near mall and stores
Good WiFi
Available parking
Quick and efficient check-in/check-out
Several mentions of friendly/helpful staff
Generally quiet property for some guests
Cons:
Poor cleanliness in multiple reports (dust, mold, dirty carpets)
Very limited and low-quality breakfast
Unhelpful or rude reception for some guests (including an alleged racist incident)
Room issues: poor lighting, AC problems, peeling paint, bad rugs/tiles
Noise from other guests and loud door/alarms
Limited pool availability (only certain days)
Reports of unexpected/extra charges and lost payments

Categories

Cleanliness
4.5
Multiple guests reported poor cleanliness: dust on walls, dirty hallway carpets, black mold in fridge, questionable beds and general lack of upkeep in some rooms.
Service
8.6
Mixed but generally positive: several mentions of friendly, helpful front desk staff and quick check-in/out, though there are notable negative incidents (rude/unhelpful reception, an alleged racist interaction) that lowered perceptions for some guests.
Location
9.2
Consistently praised: close to the mall, stores, and convenient parking; guests repeatedly note the hotel's very good location.
Room Quality
7.2
Mixed room quality: some guests enjoyed large, comfortable rooms and beds, while others reported poor lighting, thin comforters, peeling paint, bad tile/rugs, AC problems and occasional mold.
Amenities
7.6
Amenities are adequate: good WiFi and available parking are positives; negatives include limited pool availability, basic breakfast setup, lack of coffee choices in machines and some rooms not having smart TVs or reliable AC.
Value for Money
6.9
Mixed value: one review praises pricing, but unexpected charges (extra deposit), refunds/losses for canceled stays and low-quality breakfast reduce perceived value for other guests.
Food and Beverage
5.8
Generally weak breakfast offering in multiple reports: very limited choices, poor quality, packaging/serving issues; a few guests reported a good breakfast, creating a mixed impression overall.
Overall Experience
9.4
Overall mixed — strong positives in location, quick check-in and friendly staff for many guests balanced against significant cleanliness and F&B complaints plus isolated severe service incidents; despite issues a majority of comments indicate a generally satisfactory stay for many visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Located just 46 km outside of Washington, D.C., our hotel in Woodbridge, Virginia offers free WiFi and onsite parking for your convenience.

Comfortable Accommodations
Each guestroom is equipped with a coffee maker, work desk, and flat-screen TV. Upgrade to rooms with a microwave, refrigerator, and seating area for added comfort.

Great Amenities
Start your day with a full American buffet breakfast, take a dip in the outdoor swimming pool, and stay active in our on-site fitness centre.

Book your stay at Best Western Potomac Mills to enjoy all these features and more during your visit to the area.

Important information:

Please note, the credit card will be pre-authorized for USD 200 at the time of check-in for up to 4 nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 757 reviews
Cleanliness: 4.5
Service: 8.6
Location: 9.2
Room Quality: 7.2
Amenities: 7.6
Value for Money: 6.9
Food and Beverage: 5.8
Overall Experience: 9.4
R
richard • couple • ca
7
bien
Pros:

propreté et dejeuner super

Cons:

les portes difficile a fermer

2026-11-01 • via Nuitee
R
Roland Gorgosz • couple • pl
5
Obiekt stary ale odnowiony i zadbany, jednak jakość obsługi pozostawia wiele do życzenia
Pros:

Duży przestronny pokój, wygodne łóżka, dobre WiFi, w dobrej lokalizacji (obok centrum handlowe, niedaleko Walmart i inne sklepy), dostępny parking. Szybkie i sprawne zameldowanie i wymeldowanie.

Cons:

Bardzo słabe oświetlenie w pokoju, niezbyt życzliwy personel, recepcja udaje że nie widzi wchodzących/wychodzących gości. Bardzo słabe śniadanie, papierowe talerze, plastikowe sztućce, bardzo mały wybór jedzenia, brak owoców, warzyw. Tylko jajecznica, kiełbaska/boczek, płatki śniadaniowe w których głównym składnikiem jest cukier. Brak możliwości wyboru kawy w automacie (dostępna tylko czarna i americano). Jednego dnia trafiłem na kartonik z zepsutym mlekiem. Poinformowałem o tym obsługę, pracownik zabrał tylko to mleko i odwrócił się bez słowa. Zarówno w pokoju jak i w bufecie śniadaniowym znajdują się na każdym kroku kody QR przypominające o zostawieniu napiwku. Bardzo niestosowne i nieeleganckie!

2026-10-29 • via Nuitee
L
Lila • family_with_children • us
9
Mall trip
Pros:

The beds were nice and the breakfast was great!

Cons:

The cleaning staff was very loud.

2026-10-27 • via Nuitee
A
Ahmad • couple • us
4
2026-10-25 • via Nuitee
W
Williams • couple • us
10
Pros:

Thank you so much for us

Cons:

Very good people

2026-10-25 • via Nuitee
Y
Yorbin • solo_traveller • us
10
2026-10-24 • via Nuitee
H
hendrikus • solo_traveller • nl
8
Prima verblijf en prijstechnisch uitstekend
Pros:

Gezellige restaurantjes vlakbij! Kamer was erg netjes maar wel gehorig

Cons:

Erg gehorig.verplicht airco aan

2026-10-20 • via Nuitee
Z
zaidi • couple • us
7
2026-10-19 • via Nuitee
M
Melissa • couple • us
10
Great location, staff was great. would definitely stay here again
Pros:

It was great, property was quiet and clean, parking was a bit of a bother at night but that’s not something they can control

Cons:

there’s only one main entrance, the side doors make loud alarm sounds trying to open which is a bit bothersome.

2026-10-19 • via Nuitee
J
Jacqueline • couple • us
8
2026-10-18 • via Nuitee
D
Dennis • extended_group • us
9
Jessica made the stay great and figured out the room issue for us
Pros:

Very easy to find

Cons:

The website was very clear on the rooms with there pictures

2026-10-16 • via Nuitee
N
Nelson • couple • us
8
Nice place
Pros:

The location is great.

Cons:

The bed was real bad.

2026-10-14 • via Nuitee
J
Janae • couple • us
5
Pros:

The location of the hotel is good. Very close to a lot of stores and the mall.

Cons:

Paint peeling in the bathroom. Bad tile. Bad rugs. Comforter wasn’t comfortable, it was thin. Not a smart tv. Ac sucked. I wouldn’t book again in the future.

2026-10-13 • via Nuitee
H
Heather • solo_traveller • us
9
Pros:

Clean, friendly staff

Cons:

Loud guest

2026-10-12 • via Nuitee
A
Amanda • solo_traveller • us
1
Pros:

The front desk clerk was friendly.

Cons:

My first room was dirty. The soap was used and there was trash in the trash can. I was moved to a different room that had black mold in the fridge.

2026-10-12 • via Nuitee
D
Daniel • solo_traveller • gt
1
La peor de toda mi vida y jamás volveré allí
Pros:

No se me antojó el desayuno, así que me abstengo de opinar ya que no era apetecible y no lo probe

Cons:

Nada, pasé una noche pésima y la recepcionista fue racista conmigo y no me ayudó con lo que le pedí y desde que llegué me obligó a abrir una bolsa de papel que yo llevaba, y me hizo mostrarle que era unas papas y un gatorade y me dio la peor habitación y que estaba enfrente del dispensador de hielo y los demás huéspedes lo usaban y hacia mucho ruido y no pude dormir y lo más terrible es que la recepcionista me cobró $50 dólares extras al momento de que me hospede y yo ya había pagado la habitación en línea y solo me dijo que era de depósito por daños, el nombre de la señora no lo sé pero yo me hospedé al rededor de las 11:30 pm del día viernes 9 de octubre de 2026, así que solo es cuestión de ver en el turno de esa noche quién es, lo digo con el afán de que ella mejore o si no le gusta ese trabajo que lo deje porque la recepcionista es la primera impresión que el huésped ve😖

2026-10-11 • via Nuitee
A
Arthur • couple • us
8
2026-10-10 • via Nuitee
V
Valeria • couple • us
1
2026-10-10 • via Nuitee
S
Stephanie • solo_traveller • us
1
Pros:

The hotel was not clean. Dust all over the walls in the room. Bed looked questionable and the hallway carpet was extremely dirty. I could not stay I. This place. I lost $125 because I had to pay for the first night even though I didn't stay. Very disappointed

2026-10-09 • via Nuitee
B
Bah • couple • sl
10
Pros:

Staffs were friendly and nice

Cons:

Maybe a change of carpet

2026-10-08 • via Nuitee