Holiday Inn Express and Suites Surrey by IHG

Hotels
Holiday Inn Express
8.9 (557 reviews)
15808 104th Avenue , Surrey , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Odor issues in hallways and rooms
Food quality complaints

Categories

Cleanliness
7.48
There were strong unpleasant odors reported in the hallways and rooms, affecting the cleanliness perception.
Service
9.99
Staff were reported as friendly and helpful, providing good service overall.
Location
9.99
The hotel is located conveniently and is described as quiet.
Room Quality
8.44
Room quality generally good, but some issues with odor and minor complaints.
Amenities
9.47
Amenities mentioned positively include breakfast options and comfortable beds.
Value for Money
8.93
Some felt the hotel was expensive, but shared costs made it more affordable.
Food and Beverage
7.98
Food quality had some complaints, particularly concerning breakfast items.
Overall Experience
8.95
Mixed experiences reported, with notable negative comments affecting the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

Convenient Location
Located just 31 km from Vancouver city centre, the Holiday Inn Express and Suites Surrey offers a cozy stay with easy access to the bustling city.

Comfortable Accommodation
Guest rooms feature convenient amenities like a microwave, refrigerator, and flat-screen cable TV. Suites even come with a separate living room area for added comfort.

Deluxe Amenities
Start your day with a complimentary breakfast buffet, stay active in the on-site gym, and take advantage of laundry services during your stay.

Book now for a delightful stay at the Surrey Holiday Inn Express and Suites, where convenience meets comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 557 reviews
Cleanliness: 7.48
Service: 9.99
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
G
Gary couple ca
10
2026-06-18 via Nuitee
P
Pennie extended_group us
10
2026-06-03 via Nuitee
T
Tammy couple ca
10
Just what we needed
Pros:

Amazing as usual
Beds are super comfy staff friendly and welcoming always quiet

Cons:

Nothing

2026-06-02 via Nuitee
M
Matt solo_traveller gb
9
Pros:

Comfortable, well looked after hotel by it's staff and good breakfast. The location is good too for food choices.

Cons:

A little expensive but this may be Vancouver prices.

2026-05-26 via Nuitee
D
DUSHIME couple ca
10
Am happy to stay
Pros:

It is nice place

Cons:

Good

2026-05-24 via Nuitee
R
Rachael family_with_children ca
8
Nice hotel with a good breakfast.
Pros:

Well located for our requirements. Staff were helpful and easy check-in process. We liked the breakfast options.

Cons:

Our mini fridge was not working and there was a bad electrical smell coming from it. I feel the cleaning staff should have noticed this when they cleaned earlier that day. We unplugged it and told the reception - they were very helpful and gave us an alternative option to store our cold foods. They also responded very quickly when the sports team on our floor was running and yelling in the hallway at 11.30pm. It’s not the evening staff’s fault this happened during our stay and we were happy with the hotel response to the issues.

2026-05-18 via Nuitee
D
Danielle family_with_children ca
9
Happy with everything
Pros:

Good breakfast comfy room

2026-05-15 via Nuitee
M
Marierose couple ca
7
Great place to stay
2026-05-12 via Nuitee
J
John and Cathy couple ca
10
Mattress was comfortable and the breakfast is delicious.
Pros:

Clean organized

2026-04-26 via Nuitee
N
Niagell solo_traveller ca
9
Home away from home
Pros:

The staff were fantastic and rooms were ery nice.

Cons:

What I didn't like so much was the placement of the pool size or hot tub and such as it looked clinical and barron rather than inviting and the feeling as if you are away at a resort hotel.

The breakfast was OK, at most times the bacon was absolutely terrible, rock hard infact and uneatable, and for people who really look forward to their morning coffee. Only half and half cream to choose from as opposed to what all coffee shops use, which is 18% cream that makes all the difference from a mediocre cup of coffee and a fantastic cup of coffee. For me personally and many of the people traveling with us made all the difference this weekend and woukd have prevented all of us from having to hurry to find a tim hortons.
As a member, It's the little things such as this that make a hotel great.

2026-04-21 via Nuitee
N
Nichole family_with_children ca
8
Great breakfast! Friendly Staff. We’ll stay again for sure!
Pros:

Close to the venue we were at

Cons:

Its just a bit tough to pull out into traffic in high traffic

2026-04-16 via Nuitee
A
Aimee family_with_children ca
8
2026-04-14 via Nuitee
A
Anita family_with_children ca
9
Holliday Inn Surrey
Pros:

King size bed. Clean room , nice and approachable staff. Great breakfast

Cons:

N/A

2026-04-11 via Nuitee
L
Loi extended_group us
8
2026-04-08 via Nuitee
T
Tammy couple ca
10
Amazing
Pros:

Always love staying at this hotel everything is always awesome

2026-04-07 via Nuitee
J
Jeremy family_with_children ca
10
Pros:

Staff were very welcoming, having recognized me from past visits. They were very helpful in providing what we needed, and the facilities were clean as always.

2026-04-02 via Nuitee
T
TYLER family_with_children us
9
Cons:

Breakfast was

2026-03-30 via Nuitee
C
Charn couple ca
9
2026-02-27 via Nuitee
P
Philip Roy solo_traveller gb
8
Most enjoyable
Pros:

Conveniently located and adequate for my needspeopl

Cons:

People in PJs or sleeveless t shirts

2026-02-11 via Nuitee
C
Candice family_with_children ca
8
2026-01-26 via Nuitee