mesm Tokyo, Autograph Collection

Hotels
•
Autograph Collection
9.2 (146 reviews)
1-10-30 Kaigan, Minato-ku , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Beautiful view
Clean and comfortable rooms
Cons:
Inefficient service
Average in-room dining
Long breakfast lines

Categories

Cleanliness
9.45
The room was clean and comfortable, including the bathroom.
Service
8.45
Significant inefficiencies were noted when dealing with staff, causing frustration during the stay.
Location
9.95
Great location with beautiful views.
Room Quality
9.45
Rooms feature great amenities and views, adding to the enjoyment.
Amenities
9.45
Amenities were generally good, but some could be improved.
Value for Money
8.95
Overall good value considering the quality of the hotel.
Food and Beverage
8.45
In-room dining was average and the breakfast lines were long.
Overall Experience
9.45
An exceptional hotel experience despite minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:41

Property Description

Luxurious Accommodation

Located in Tokyo, mesm Tokyo, Autograph Collection offers a luxurious stay just 1.2 km from Hibiya Shrine. The hotel boasts a fitness centre, private parking, a shared lounge, and a terrace for guests to enjoy.

Top-Notch Amenities

Guests can indulge in the hotel's facilities including a restaurant, room service, and a 24-hour front desk. Stay connected with free WiFi throughout the property and make use of services such as concierge, luggage storage, and currency exchange.

Comfortable Rooms

The well-appointed rooms feature modern amenities like air conditioning, a TV with satellite channels, and a private bathroom with free toiletries. Some rooms offer balconies or garden views for a touch of serenity.

Book now for a remarkable stay at mesm Tokyo, Autograph Collection, conveniently located near popular attractions and the Tokyo Haneda Airport.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for ¥11,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 4000 per day.

Location

Guest Reviews

9.2
Based on 146 reviews
Cleanliness: 9.45
Service: 8.45
Location: 9.95
Room Quality: 9.45
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.45
J
johnpV849AH • Family • Los Angeles, California
10
Great hotel near the water.
Pros:

Sleek and pretty hotel in Tokyo.

For breakfast they have a great buffet. For drinks they have a wonderful bar called Whisk, which features fun drinks based on paintings. Staff was nice and helpful.

Our room was nice and even had a balcony. Very nice experience.

2026-06-08 • via Tripadvisor
A
Ashish • couple • in
1
2026-06-07 • via Nuitee
L
Lindas roadtrip • solo_traveller • se
9
2026-06-05 • via Nuitee
A
Abiodun • couple • ae
10
Excellent Hotel , great staff and value for money
Pros:

Excellent Hotel , great staff and value for money

2026-05-29 • via Nuitee
M
Michelle • couple • za
10
Exceeded my expectations - exceptional
Pros:

Incredible. I could not believe that my room even had a piano keyboard. The decor, staff and views were exceptional.

2026-05-24 • via Nuitee
K
KOHEI • solo_traveller • jp
10
2026-05-20 • via Nuitee
9
986kimberlys • Friends getaway • Phoenix, Arizona
10
Beautiful hotel. Western size rooms
Pros:

Beautiful hotel. Very clean. Western size hotel rooms. Quiet neighborhood. NOT close to a train station. But if you are taking a cab daily, no big deal. Close to the Haneda monorail. Great breakfast. Great amenities. Free mini bar.

2026-05-19 • via Tripadvisor
J
johnmD374UX • Couples
10
Very relaxing hotel stay
Pros:

Our room overlooked the water and was very quiet. Views were amazing. Breakfast had many choices, all quite good. The lobby bar was relaxing and had a pianist every night we were there. Staff were very friendly and helpful.

2026-05-17 • via Tripadvisor
G
Galina • couple • es
10
2026-05-03 • via Nuitee
B
BeaversTravelWell • Couples • Cambridge, Region of Waterloo, Ontario
10
Great Hotel
Pros:

All the staff are amazing, very pleasant and accommodating. The common areas are very nice. Our room was fantastic, very well appointed, clean, with a comfortable bed.

2026-05-01 • via Tripadvisor
P
Preeti • solo_traveller • nl
8
2026-04-25 • via Nuitee
A
Andrei • couple • ru
8
Pros:

The property was new and not used.

Cons:

For a 5* hotel it is very wierd to not have large 1m x 1.8m bath towels. The biggest size available was around 80x50 which is the mid sized towel. Upon request we were informed that they do not have big ones. The photos of the room are also a bit innacurate, we booked one of the nicest rooms available- with the balcony, however, in real life it was a lot less shallow than shown on the images, and the ceiling hight at the balcony is very low, making it look almost like a cruise ship balcony. If we had known this before we would have stayed with the regular room. Also we came to this hotel for a birthday celebration and they didn’t offer a candle for a birthday cake as it is banned on the property, however in this case the team can usually provide custom cake, which wasn’t offered to us either. The hotel is nice but there is room for improvement in communication and basic things like towel size.

2026-04-16 • via Nuitee
7
715sudeepc • Family
8
Very artistic and chic hotel!
Pros:

Absolutely brilliant looking property overlooking the bay with a beautiful lobby area. The size of the rooms are impressive and a very welcome surprise. The Marriot check in counter could surely use some courteous and welcoming staff members

2026-04-12 • via Tripadvisor
V
Vincenzo • couple • pe
10
Pros:

I like everything about this hotel

2026-04-12 • via Nuitee
L
Lov0li • Couples • Sydney, New South Wales
10
Luxurious stay with stunning views and exceptional comfort
Pros:

Luxurious and contemporary hotel with stunning views over the Tokyo skyline and bay. The staff were incredibly friendly and attentive, making the stay feel seamless from start to finish.

The rooms were very private and completely soundproof, which made for an excellent night’s sleep.

Thank you for a wonderful experience.

2026-04-10 • via Tripadvisor
R
Rita • solo_traveller • au
1
Disappointing Stay — Far Below Five-Star Standards
Cons:

I arrived at midnight after missing my flight, very tired and expecting the comfort of a five-star hotel. Unfortunately, the room was not clean: there were stains in the bathroom, the hand soap seemed diluted, and I even found hair in the bed.

Too exhausted to complain at night, I reported it at check-out but only received a brief apology, with no real attempt to make up for the inconvenience.

I was also initially refused a simple request for help after check-out, which felt disappointing.

Overall, a poor experience and not what you expect from a five-star hotel. I won’t be returning.

2026-04-08 • via Nuitee
A
amanjhingon • Solo travel • New Delhi, National Capital Territory of Delhi
4
Pathetic service and no facilities
Pros:

The hotel is very luxurious and their rooms are rather rather comfortable but for this hotel it ends there.

The space is very restricted - it’s one tiny lobby, restaurant and the rooms that’s it spread across various floors. The space is rather tight and just for sheer luxury this hotel can’t be rated 5 star. A 5 star hotel has other amenities and facilities. This place has none. This place is more like an Airbnb or a residence where there is a reception and rooms.

This is acceptable as well, however, to cover up for this the hotel does nothing. Their “star service” is really poor.

I had a flight late that night and checked out at the standard time, and all hotels allow you to come back and use the pool/gym area to get changed and leave for the airport.

However, since this building that the hotel is in is so restrictive, overall it’s a rather uncomfortable stay. I came back literally after 2 hours to change and asked the staff to escort me to the gym changing room (since it needs a key, again a restriction by the design of the hotel) and they completely refused saying sorry you have checked out you cannot use the bathroom to get changed.

If this hotel had many other facilities like proper restrooms etc. it’s fine but they have just one that too for banquets and nothing else.

It’s shocking how the staff that too they claim themselves to be star staff was so impolite and unaccommodating to even get changed using the gym toilet. Like I mentioned, all hotels allow you to come back and use their common areas and leave. How this is a 5 star is a question mark and their star service is pathetic.

They seem very polite but all they say is “sorry, cannot do”. I once asked to see the restaurant when it had just closed to decide whether or not I want to have breakfast and all they said was “sorry, cannot” I mean it’s pathetic. Please choose from the very many other options.

2026-03-30 • via Tripadvisor
B
BigA1999 • Business • Los Angeles, California
10
Great luxury hotel but a bit off the path
Pros:

This is a great luxury hotel, with amazing service. The rooms are great and super clean. The breakfast is amazing and the selection is great. The hotel itself is just great. However it is a bit off the path and not a lot of restaurant near by. But if you walk 20 min you will be in an area with restaurants. I will definitely choose this hotel again in the future.

2026-03-17 • via Tripadvisor
A
alp • family_with_children • tr
10
2026-03-17 • via Nuitee
A
aamir • family_with_children • in
1
Pros:

The hotel has 5 star rates and has 3 star facilities no pool no steam sauna and charge me one night for which I cancelled.

2026-03-06 • via Nuitee