The Black Swan Hotel

Hotels
8.8 (5444 reviews)
Riddersstraat 15 , Bruges , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5444 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
E
Encar • solo_traveller • es
10
Encanto, ubicación y trato excelente
Pros:

Excelente ubicación, habitaciones cómodas y una atención inmejorable. La decoración, muy personal y original, le da un encanto especial. Limpio, acogedor y con mucho carácter. Repetiría sin dudarlo.

2026-06-20 • via Nuitee
C
Caroline • extended_group • us
2
Very small and most staff were not so friendly. No air flow.
Pros:

Easy to get around.

2026-06-19 • via Nuitee
U
Ulrike • solo_traveller • de
6
Nettes Hotel in zentraler Lage
Pros:

Zentrale Lage. Das Frühstück war gut.

Cons:

Das Waschbecken im Bad war viel zu klein. Keine Möglichkeit das Handtuch am Waschbecken hin zu hängen. Der Abfluss der Dusche hat permanent gestunken. Es hat nicht geholfen Wasser laufen zu lassen.
Im Zimmer war furchtbar warm unterm Dach.

2026-06-19 • via Nuitee
A
Abraam • solo_traveller • nl
7
Good stay
Pros:

The room was very clean. The cleaning and the breakfast staff are doing really good ob. The location is excellent. The breakfast was very good. The old building gives the Hotel some authenticity in the old city of Bruges.

Cons:

We had 4 beds, 3 were good and one was squeaky and very uncomfortable. One single short fan in the room is not sufficient in hot days. There is construction right in front of the Hotel, so there was noise since early morning. As the hotel is old, we were hearing all the steps of the active guests above! There is no flexibility with (free) late checkout.

2026-06-19 • via Nuitee
E
emre • family_with_children • tr
9
Recomended
Pros:

I stayed in a room with a window facing the corridor. It was perfectly adequate for my needs. The hotel's location, the beds, cleanliness, bathroom, and breakfast were all quite satisfactory.

Cons:

Nothing

2026-06-19 • via Nuitee
S
Serina • solo_traveller • au
9
Well located with a quirky touch.
Pros:

The room was comfortable and had a large bathroom. It's a short 2 minute walk to the Markt square, a great location. We enjoyed relaxing in the small garden.

2026-06-19 • via Nuitee
J
John • solo_traveller • us
9
Pros:

The breakfast and location

Cons:

Stairs hard to negotiate if you have large feet

2026-06-18 • via Nuitee
J
Judith • couple • us
9
Very nice. Would stay there again
Pros:

Great location, lovely breakfast, opportunity for parking, and great staff

Cons:

Can’t really complain but we were there in heatwave and with no A/C we had to keep windows open and it was noisy. But really hard to complain when that is rare occurrence

2026-06-18 • via Nuitee
F
Frey • solo_traveller • us
9
2026-06-18 • via Nuitee
B
borrasi • couple • it
8
Nel complesso ottimo hotel
Pros:

La camera in generale

Cons:

La ventola emanava puzza di fogna

2026-06-18 • via Nuitee
P
Peter • couple • de
7
2026-06-17 • via Nuitee
M
María Inés • extended_group • uy
9
Pros:

Muy buena la ubicación, los chicos de la recepción, el desayuno, todo muy lindo!!

2026-06-17 • via Nuitee
M
Martine • couple • fr
8
Très proche du centre historique
Pros:

Très proche du centre historique
Personnel très agréable et serviable
Petit déjeuner copieux et varié

2026-06-17 • via Nuitee
M
Marcello • solo_traveller • ch
6
2026-06-17 • via Nuitee
A
Andrew • extended_group • gb
7
It was okay.
Pros:

Location. Quad room was big enough. Breakfast was good.

Cons:

Having to pay for cycle storage!

2026-06-17 • via Nuitee
L
Luisa • family_with_children • it
8
2026-06-16 • via Nuitee
C
Carolina • solo_traveller • cl
9
2026-06-16 • via Nuitee
D
DIEGO • solo_traveller • es
10
2026-06-15 • via Nuitee
V
Valentina • solo_traveller • bg
10
2026-06-15 • via Nuitee
W
Willi • extended_group • de
7
Pros:

.Die Lage war sehr zentral.

Cons:

Das Frühstück war in Ordnung, jedoch die Brötchen schnell vergriffen und es wurden sehr schleppend neue aufgetischt. Leider gab es am Buffet die Marmelade, Butter usw. nur in kleinen Plastikverpackungen, so dass am Tisch viel Müll entstand

2026-06-15 • via Nuitee