The Black Swan Hotel

Hotels
8.8 (5528 reviews)
Riddersstraat 15 , Bruges , be
+32 50 34 13 74

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5528 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
A
Angelique • solo_traveller • nl
7
Prima verblijf, maar zou wat properder mogen.
Pros:

De ligging was perfect.... net aan de rand van het centrum

Cons:

De kamers waren erg stoffig vooral de vloeren. Denk dat een stofzuiger door de kamers geen kwaad zou kunnen!! Ook de trapleuning naar begane grond was smerig en kon wel een sopje gebruiken
De televisie werkte niet. De receptionist vertelde dat dit door het slechte weer kon komen ( 25 graden zonnig!?) en zou iemand langssturen, maar helaas niemand gezien.

2026-07-25 • via Nuitee
W
Wolodko • solo_traveller • ar
10
Pros:

Ubicado en el casco principal de Brujas, el hotel excelente. El desayuno muy BUENO.
volvería sin dudar.
Gracias

Cons:

Una mínima cosa, el espacio de la ducha muy resbaloso en extremo, me dio temor, sería bueno que pongan antideslizantes, personas mayores o niños podrían lastimarse.

2026-07-25 • via Nuitee
L
Liliana • solo_traveller • es
6
Aceptable
Pros:

Buena ubicación.

Cons:

Solicitamos una cuádruple. Las camas eran cómodas pero se había dispuesto una distribución forzada que nos dejaba con los enchufes detrás de los cabeceros. Había muuuchos mosquitos en la habitación y el baño era ridículamente pequeño, escaso hasta para una persona.

2026-07-25 • via Nuitee
A
Alice • couple • fr
6
Séjour agréable. Situation correcte. Parking 8 minutes en voiture, 3 minutes à pied. Petit dej correct.
Pros:

Situation idéale pour découvrir Bruges

Cons:

Télé ne fonctionne pas
Odeur de remontée dans la salle de douche
Personnel qui se permet de rentrer dans la chambre quand nous sommes au petit dej
Parking à 3minutes à pied non mentionné

2026-07-25 • via Nuitee
S
Sylvia • family_with_children • es
8
Pros:

La ubicación perfecta todo a mano y el personal un encanto y muy serviable

Cons:

Escaleras muy estrechas sin ascensor ni aire acondicionado

2026-07-25 • via Nuitee
G
GEMA • extended_group • es
9
Un hotel encantador!!
Pros:

Una habitación de hotel muy chula, amplia y limpia.
El personal muy atento, nos ayudaron a subir las maletas porque había unas escaleras muy empinadas sin ascensor.
Una ubicación excepcional.

Cons:

Las escaleras empinadas para llegar a la habitación y que no tenga ascensor.

2026-07-24 • via Nuitee
M
Marcus • solo_traveller • gb
10
Pros:

Love the place, we come every year. Perfect bland of comfort, location and value.

Cons:

Having to leave 😂

2026-07-24 • via Nuitee
L
Laurent • family_with_children • jp
7
2026-07-24 • via Nuitee
T
Tom • family_with_children • gb
8
Pros:

Close to centre, decent breakfast buffet.

Cons:

We were in a loft room on top floor so had to heave bags up a lot of stairs and banged our heads a few times on low ceilings / beams.

2026-07-24 • via Nuitee
R
Ramazan • family_with_children • tr
8
2026-07-24 • via Nuitee
S
Séverine • solo_traveller • it
5
Pros:

La posizione è ottima

Cons:

Camera con bagno vecchio, non pulito, lavandino piccolissimo, doccia con tenda di plastica e non c'era acqua calda.
Sala colazione sporca, cuscini delle sedie pieni di macchie.

2026-07-23 • via Nuitee
J
Jose Maria • family_with_children • es
9
Céntrico y limpio
Pros:

Nos encantó la ducha. La limpieza y el desayuno y la chica de recepción muy amable. Dejar dos ventiladores en la habitación fue un detalle. La ubicacion es muy buena tambien.

Cons:

Demasiado calor en la habitación hace falta aire acondicionado.

2026-07-23 • via Nuitee
L
Luigi • family_with_children • it
9
2026-07-23 • via Nuitee
J
Juan Carlos • extended_group • es
10
Buena relación calidad precio , muy céntrico
Pros:

Situación céntrica . Desayuno. Personal muy amable

Cons:

Estaba todo bien

2026-07-23 • via Nuitee
C
Caroline • family_with_children • br
10
2026-07-23 • via Nuitee
N
Nils • family_with_children • de
7
2026-07-22 • via Nuitee
J
julien • solo_traveller • be
7
Pros:

Localisation centrale idéale, proche de tout.
Lit confortable, personnel aimable et bon petit dejeuner. Dommage que la chambre soit assez vétuste

Cons:

Chambre vétuste, murs sales, prises de courant qui ne tiennent plus, meuble de sdb beaucoup trop petit pour 1 chambre de 4 adultes et abimé. Cela mériterait une rénovation surtout à ce prix....

2026-07-22 • via Nuitee
P
Pascal • couple • de
10
2026-07-22 • via Nuitee
A
Auli • solo_traveller • fi
9
Pros:

Viihtyisä hotelli kävelymatkan päässä Bruggen kauniista vanhasta kaupungista. Hotellin henkilökunta oli ystävällistä ja avuliasta. Turvallinen pysäköintialue sijaitsee pienen matkan päässä hotellilta, mutta auton voi pysäköidä hotellin eteen matkatavaroiden purkamisen ajaksi.

2026-07-22 • via Nuitee
P
Pasquale • extended_group • it
5
Peccato, perché Brugge è una bella città e sarebbe potuta andare molto meglio
Pros:

La pulizia è l’ubicazione

Cons:

Toilette della camera non adeguata, spazi minimi per una camera tripla ( armadio minuscolo e poco spazio per le valige, buffet della colazione poco assortito per un tre stelle

2026-07-22 • via Nuitee