The Black Swan Hotel

Hotels
8.8 (5718 reviews)
Riddersstraat 15 , Bruges , BE
+32 50 34 13 74

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.8
Based on 5718 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
I
isabelle • family_with_children • fr
10
Je recommande cet hôtel
Pros:

L’emplacement, le confort et le personnel très accueillant

Cons:

Rien

2026-10-31 • via Nuitee
Z
Zsombor • extended_group • hu
9
Kellemes
Pros:

Központi fekvés, stílusos hotel.
Jó reggeli.
Kedves személyzet.
Tiszta szoba, tágas fürdővel.

Cons:

A csapódó ajtók nagyon hangosak.

2026-10-31 • via Nuitee
N
Nubia Marleny • couple • co
10
Volvería nuevamente
Pros:

La atención y toda la colaboración que recibimos de Queenzayra

Cons:

Para mí, todo estuvo muy bien

2026-10-31 • via Nuitee
B
Bronwyn Saywell • family_with_children • au
8
Pros:

Great hotel in a great location, lovely friendly staff

Cons:

N/A

2026-10-31 • via Nuitee
I
isabelle • family_with_children • fr
10
Un hôtel idéalement situé plein de charme
Pros:

L’hôtel est très agréable, le style ancien lui donne tout son charme. La chambre est spacieuse avec du rangement. Le personnel est charmant et aux petits soins pour nous. La possibilité d’avoir un garage est un vrai plus. L’emplacement est idéal, à 5minutes de la grand place. Le petit déjeuner est complet: pain, viennoiseries, fromages, charcuterie, fruits, légumes et pâtisseries.

Cons:

Rien

2026-10-31 • via Nuitee
J
Jenny • family_with_children • gb
10
Amazing! Definitely would stay again.
Pros:

Great location, clean, comfortable and really helpful staff

Cons:

Not a dislike or criticism as the hotel is an historic building, but the stair cases to our room were very narrow and steep which day to day was fine but very difficult to get suitcases up and down. If we stay again I would bring a bag instead.

2026-10-31 • via Nuitee
O
Oshadhi • family_with_children • gb
8
Convenient location to tour Bruges
Pros:

Very convenient location to tour the city. Beautiful area.

Cons:

Parking was bit difficult. however given this is a city hotel I wouldn't complain much.

2026-10-31 • via Nuitee
B
Bronwyn Saywell • family_with_children • au
8
Pros:

Great hotel in a great location.

Cons:

N/A

2026-10-31 • via Nuitee
A
Ailie • family_with_children • gb
10
2026-10-30 • via Nuitee
C
Christopher • couple • gb
10
Great location and friendly staff
Pros:

Great location, friendly staff and a decent breakfast.

2026-10-30 • via Nuitee
B
BEATRICE COSTA • couple • fr
8
2026-10-30 • via Nuitee
P
Pierpaolo • couple • ch
2
Evidentemente siamo stati sfortunati.. Avevo letto delle ottime recensioni, ma a noi è stata data la stanza n.21. Una st
Pros:

Non mi è piaciuto niente

Cons:

La stanza, la colazione (misera e industriale)

2026-10-28 • via Nuitee
C
Caroline • family_with_children • fr
7
Pros:

Cet hôtel bénéficie d'un emplacement idéal pour visiter Bruges. L'accueil a été très sympathique. Les lits étaient très confortables. Le petit déjeuner servi était copieux et varié.

Cons:

Petit bémol sur la taille de la salle de bain (trop petite pour 4 personnes). Notre chambre était située sur le palier, donc assez bruyante.

2026-10-28 • via Nuitee
A
Anne-Sophie • family_with_children • fr
9
2026-10-27 • via Nuitee
H
Holly • family_with_children • gb
10
Pros:

Brilliant location and a really lovely hotel

2026-10-27 • via Nuitee
A
AUDREY • family_with_children • fr
6
Idéalement situé mais trop étroit pour une famille de 4 personnes
Pros:

La proximité avec le centre historique de Bruges

Cons:

Le lavabo de la SDB très petit et le manque d’espace pour circuler dans la chambre

2026-10-27 • via Nuitee
L
LILI • couple • cn
8
总体还不错。
Pros:

酒店是个百年建筑，非常有特色，房间稍微有点小。房价含早餐，性价比不错。酒店工作人员很友好。

Cons:

因为是百年建筑，所以无电梯，楼梯很窄，提着大行李箱很不方便。

2026-10-27 • via Nuitee
D
Dan • family_with_children • ro
9
2026-10-26 • via Nuitee
M
mathieu • family_with_children • fr
8
Emplacement incroyable, hôtel correct.
Pros:

L'emplacement !!!!

Cons:

Le confort de la literie, la vue

2026-10-25 • via Nuitee
M
Massimo • couple • it
7
Pros:

La posizione molto centrale e struttura tranquilla

Cons:

Bagno troppo piccolo e doccia abbastanza vecchia

2026-10-25 • via Nuitee