Mamaison Residence Diana

Hotels
9.2 (2685 reviews)
ul. Chmielna 13A , Warsaw , pl
+48 22 505 91 00

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (quiet courtyard, near train station and restaurants)
Spacious apartments/rooms with comfortable beds and often two bathrooms
Friendly, helpful and attentive staff (noted example: prepared takeaway bags)
Good amenities: kitchenettes, laundry facilities, free parking and on-site restaurant
Suitable for families (two-bedroom options) and repeat guests
Cons:
Breakfast frequently described as weak and lacking variety
Some guests reported rooms were not serviced during stay and prior-guest rubbish was left
A few rooms feel outdated and minor maintenance issues (missing mirror lighting/outlets, one curtain not blackout)
Occasional functional quirks with sockets in kitchen/anex

Categories

Cleanliness
8
Most guests report clean rooms and bathrooms, but several reviews cite lack of room servicing during stay and leftover rubbish from previous guests, lowering perceived cleanliness.
Service
9.9
Staff repeatedly described as friendly, helpful and thoughtful (e.g., preparing takeaway bags for an early flight); repeat visitors indicate consistently strong service.
Location
9.9
Excellent central location noted across reviews: quiet courtyard close to train station, cafes and restaurants; free on-street parking available for some guests.
Room Quality
9.5
Rooms/apartments praised for size, two bathrooms, comfortable beds and functional kitchens; a few comments mention some rooms feel outdated and minor issues (missing mirror lighting/outlets, one curtain not blackout).
Amenities
9.7
Good amenities: kitchenettes, laundry facilities, free parking and an on-site restaurant were highlighted; a few functional quirks reported (an inconvenient socket).
Value for Money
9.6
Large, well-located apartments and included facilities deliver strong perceived value for families and repeat guests despite some breakfast/cleaning shortcomings.
Food and Beverage
7.5
Multiple guests specifically criticize the breakfast as weak and not very diverse; a few mentions of a good hotel restaurant and plentiful breakfast exist but overall F&B sentiment is notably lower.
Overall Experience
9.5
Overall impressions are very positive — comfortable stays, helpful staff, many would return — tempered by occasional issues with breakfast and room servicing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 10:52

Property Description

Historic Charm and Modern Luxury

Luxurious Suites with Free WiFi: Enjoy the blend of historic charm and modern luxury in our beautifully restored 19th-century building. Our suites offer free WiFi, fully equipped kitchen area, and elegant living space.

Concierge Services and 24-hour Front Desk: Our dedicated staff is available round the clock to cater to your needs. From concierge services to luggage storage and tourist information, we ensure a seamless stay for our guests.

Central Location and Easy Access: Nestled in a quiet yet central area, we are just a short walk from Warsaw's popular Nowy Świat Street and the Old Town. With Centrum Metro Station nearby, exploring the city is convenient.

Experience the perfect blend of comfort and convenience at Mamaison Residence Diana. Book now for an unforgettable stay.

Important information:

Please note that a deposit of PLN 100 per day is required upon arrival for the use of such facilities as mini-bar, telephone and laundry. This deposit is fully refundable upon check-out if guests do not use the additional services listed above.This property does not accommodate bachelor(ette) or similar parties.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WAW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 12 years old stay for 60 zł per person per night when using an available extra bed.
    People 13 years old and over stay for 120 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2685 reviews
Cleanliness: 8
Service: 9.9
Location: 9.9
Room Quality: 9.5
Amenities: 9.7
Value for Money: 9.6
Food and Beverage: 7.5
Overall Experience: 9.5
L
Luca • couple • dk
10
2026-07-25 • via Nuitee
P
Paryente • solo_traveller • il
10
Pros:

החדרים מרווחים. הגענו כמה שעות לפני הצ'ק אין וקיבלנו מיד את החדרים. כל יום מגיעים ומנקים את החדר וגם אם השאנו כלים מלוכלכים בכיור שטפו לנו אותם. הקבלה זמינה 24/7 תמיד סייעו ועזרו בכל דבר שהיינו צריכים.

2026-07-25 • via Nuitee
A
AB • family_with_children • tr
8
2026-07-25 • via Nuitee
M
Makenzie • solo_traveller • gb
10
2026-07-24 • via Nuitee
C
Chocholová • solo_traveller • sk
7
2026-07-23 • via Nuitee
M
Magdalena • solo_traveller • pl
8
2026-07-22 • via Nuitee
C
CZESŁAW • family_with_children • pl
8
2026-07-21 • via Nuitee
A
Andris • solo_traveller • ee
8
2026-07-21 • via Nuitee
N
noam • solo_traveller • il
10
Pros:

Big comfortable rooms, friendly staff, great location.

2026-07-21 • via Nuitee
I
Izabela • couple • cz
9
2026-07-21 • via Nuitee
S
sara • solo_traveller • it
10
Pros:

Tutto

Cons:

Nulla

2026-07-20 • via Nuitee
O
Otto • extended_group • de
10
Pros:

posizione
dimensione camera
colazione

2026-07-20 • via Nuitee
Сергей • solo_traveller • lv
8
Pros:

Просто отличное расположение отеля в пешей доступности к старому городу. За дополнительную плату в наличии подземная парковка. Очень просторные номера. В ванной комнате есть и душевая кабина и ванна.

Cons:

Брали на 3 человек 3-местный номер и никак не ожидали, что для третьего человека будет раскладушка. Ночи для этого человека оказались сущей мукой.

2026-07-20 • via Nuitee
V
Valery • family_with_children • lt
9
Pros:

A room was spacious clean and well equipped. Parking option is available either next to the hotel or on underground parking.

Cons:

If you prefer quiet places that hotel can surprise in a bad way. Parties all night long 10 meters from the main entrance. I was unlucky and my room’s windows exit right to the party street

2026-07-20 • via Nuitee
A
Alina • extended_group • ro
7
Very good location, worth the money in the end.
Pros:

Location is amazingly good! Impressed by the location. Staff was very friendly and helpful. Air conditioning very good.👍

Cons:

Couch was small. Water was dripping in both bathroom sinks when we checked in…Shower was broken as well and had to fix it myself. A plumber was called to fix the bathroom sink (which was a waterfall when we got there and the staff gave us a bottle of wine to apologise). The plumber was there, fixing the sink, for more than half an hour. Not enough towels. The smaller bed was very uncomfortable.

2026-07-20 • via Nuitee
R
René • solo_traveller • ch
8
2026-07-20 • via Nuitee
M
Martyna • solo_traveller • pl
10
2026-07-20 • via Nuitee
H
Herman • couple • nl
8
2026-07-19 • via Nuitee
T
Tina • couple • at
8
2026-07-19 • via Nuitee
V
Viki • family_with_children • il
7
מלון טוב
Pros:

מיקום מעולה, החדר שקיבלנו היה ממש גדול ומודרני

Cons:

הארוחת בוקר ממש דלה, שנגמר הלחם אמרו לי שאין עוד ?????? הקפה היה מעולה, אבל עדיף לקחת בלי ארוחת בוקר

2026-07-18 • via Nuitee