Super 8 by Wyndham Downtown Gatlinburg at Convention Center

Hotels
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Super 8
7.4 (923 reviews)
417 Historic Nature Trail , Gatlinburg , US
+1 865-436-2222

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.23
Common sentiment notes that the property was not very clean, with trash reported.
Service
8.7
Staff communication was noted as excellent, indicating good service.
Location
8.24
Several reviews highlight the location as being very convenient.
Room Quality
7.19
Mixed reviews on room quality; some mention issues with pillows and cleanliness.
Amenities
6.72
Breakfast options were noted as limited and some amenities were lacking.
Value for Money
7.68
Generally considered a good value, though pet charges were criticized.
Food and Beverage
6.73
Breakfast falls short of expectations with limited options.
Overall Experience
7.7
Experience was largely positive despite some significant downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:39

Property Description

Convenient Location
Situated in Gatlinburg town center, a short stroll from the Space Needle observation tower, Super 8 Gatlinburg Downtown offers a prime location for exploring the area.

Comfortable Accommodations
Each room comes equipped with a refrigerator, Cable TV with HBO, coffee-making facilities, and a work desk, ensuring a comfortable stay for all guests.

Relaxing Amenities
Guests can unwind in the lobby by the large brick fireplace, enjoy complimentary coffee, and make use of the free WiFi throughout the property. Additionally, a continental breakfast is served every morning.

Experience the best of Gatlinburg with Super 8's convenient location and cozy amenities. Book your stay now for a memorable getaway!

Important information:

Please be advised the hotel swimming pool and hot tub is closed until July 2021.

If you have pets, you need to inform property in a day ahead.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.4
Based on 923 reviews
Cleanliness: 6.23
Service: 8.7
Location: 8.24
Room Quality: 7.19
Amenities: 6.72
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 7.7
W
Whitney • couple • us
3
2026-09-18 • via Nuitee
N
Neil • solo_traveller • gb
7
Pros:

Great location, free parking and a quiet and clean room.

Cons:

The breakfast wasn't fit for purpose so I walked out and headed on to the open road.

2026-09-18 • via Nuitee
J
Jessica • couple • us
10
2026-09-14 • via Nuitee
B
Bruton • family_with_children • us
1
Roaches. Dirty room. Bad smell. No refund 😕
Cons:

When we opened the microwave there were roaches. The room was dirty and smelled. Evident it hasn't been cleaned properly in a long time. Had no choice but to stay there since we arrived late with children. Requested refund for second night as we vacated and checked out. Was told to go through booking.com. did as requested. Property owner didnt respond to request from.booking.com. I need my refund.

2026-09-10 • via Nuitee
B
Bohdan • family_with_children • us
3
2026-09-08 • via Nuitee
G
gary • solo_traveller • us
8
2026-09-07 • via Nuitee
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Jason • solo_traveller • us
4
2026-09-05 • via Nuitee
H
Heather • family_with_children • us
10
Ashley was great
Pros:

Great location

Cons:

Clean nice big rooms

2026-09-04 • via Nuitee
S
Stan • couple • us
8
The stay was ok and I would stay there again if the check in process is corrected
Pros:

Convenient to Convention w

Cons:

Two people were checking in ahead of me. It was well over 30 minutes before w was able to check in. With the Jeep event and the Music festival going on at the same time there should have been two people working the front desk.

2026-08-31 • via Nuitee
O
Orozco • family_with_children • us
9
amazing lovely and beautiful.
Pros:

I liked that the house keeping people will clean our room everyday without asking and bring us towels and all real great and down to earth staff the. facilities. were amazing and we seen many bears so be careful and don't leave. food in your car or leave your car open

Cons:

everything was great can't think of anything bad. it is an older building so expect it to look a little outdated but other than that the rooms are great.

2026-08-28 • via Nuitee
R
Roland • couple • us
8
2026-08-26 • via Nuitee
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Lora • solo_traveller • us
8
2026-08-26 • via Nuitee
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Timothy • solo_traveller • us
7
2026-08-25 • via Nuitee
C
Cavey • extended_group • us
8
I enjoyed my company in this beautiful area.
Pros:

My travel group really enjoyed this staying here due to the location being an easy walking distance to the main town center. Also, for what we paid for the room and the property were nice and clean and up to my standards. The garden next to the pool really added to the charm of the hotel. We discovered it was there on a walk so it was a nice surprise. big fans and whoever is taking care of it needs a raise!

Cons:

Our only problem with staying here was the key cards consistently NOT working each time we had to enter our room. It delayed us a bit but the staff would always give us new keycards and when those didn’t work a staff member would come up to the door and help us in. There is always one person at the front desk to help it just got annoying after the 10th time…

2026-08-18 • via Nuitee
M
merry • solo_traveller • us
7
Pros:

Location cleanliness accepts pets

Cons:

Small bathroom, Pool bottom had gravel and scaped my grandsons feet

2026-08-17 • via Nuitee
M
Michelle • family_with_children • us
10
Nice hotel for the price
Pros:

Very close to the strip

Cons:

Walking up and down the stairs but not a big deal. A bear visited us every night

2026-08-17 • via Nuitee
G
Gary • couple • us
10
2026-08-16 • via Nuitee
R
Robert • couple • us
10
Would like to go to Gatlinburg, at least six times a year
Pros:

We like Gatlinburg because of the history that used to be called White Oaks Flats. We love the history of the ogles and we love the mountains because they are the oldest mountains in the world.

Cons:

Vacation to the lasted a month instead of a week

2026-08-13 • via Nuitee
O
Oleksandr • couple • us
1
Run away, bed bugs!
Cons:

Bed bugs. Quite big. The management promised to investigate and get back to me in 3 days. After that, I just got generic 'will respond shortly' replies instead of actual investigation results.

2026-08-12 • via Nuitee
P
Patrick • extended_group • us
8
Pros:

Everything was about what I expected. An added bonus was the Bear action in the vicinity.

Cons:

While running the shower, water backed up in the tub. Although, I can recall very few hotels where the water didn’t back up in the tub.

2026-08-12 • via Nuitee