Hotel Neptuno by ON Hotels Group

Hotels
8.3 (247 reviews)
Paseo Central, 45 , Roquetas de Mar , ES
+34 950 33 65 45

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good buffet breakfast
Nice pool area
Convenient location
Cons:
Cleanliness issues
Uncomfortable pool loungers
Bathroom updates needed

Categories

Cleanliness
7.44
There were issues with room cleaning and cleanliness standards noted in a review.
Service
8.91
Positive comments about friendly staff and attentive service.
Location
8.95
Guests appreciated the location being convenient and well-placed.
Room Quality
7.9
Rooms were described as modern and comfortable, but some updates needed.
Amenities
7.93
Good amenities like pool and breakfast but some discomfort with pool loungers.
Value for Money
8.39
Overall good value noted, with many guests feeling satisfied with their stay.
Food and Beverage
8.44
Breakfast and variety of food received mostly positive remarks.
Overall Experience
8.41
Overall positive experiences, with some guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:46

Property Description

Beachside Oasis with Exciting Amenities

Luxurious Accommodations: Hotel Neptuno by ON GROUP offers air-conditioned rooms and apartments with private balconies and flat-screen TVs. The well-equipped kitchenettes in the apartments provide added convenience for guests.

Delicious Dining Options: Indulge in a variety of international dishes at the buffet restaurant or grab a light meal at the snack bar. The culinary experience at Hotel Neptuno is sure to satisfy every palate.

Entertainment and Relaxation: With 2 outdoor pools, ping pong tables, billiards, and daily entertainment programmes, guests will find plenty of ways to unwind and have fun during their stay.

Book your stay at Hotel Neptuno by ON GROUP now for an unforgettable beach getaway in Roquetas de Mar!

Important information:

Please note that check-out hours are as follows:
From 00:00 to 10:00 for apartments;
From 00:00 to 12:00 for double and twin rooms.

When booking more than 5 rooms, different policies and additional supplements may apply.

Children 2 to 12 years old included

Please note, daily cleaning except Sundays and holidays.

Drinks included with meals (restaurant): water, house wine, beer and draft soft drinks.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEI

Location

Guest Reviews

8.3
Based on 247 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.41
C
Cristina • couple • es
10
Enhorabuena al buffet repetiría
Pros:

El sabor de la comida del buffet, repetiría sin duda, buenísimo todo!! Súper currada la decoración del hotel sobre la temática de Halloween, no faltaba detalle. El fantasma que había colgado en el ascensor que subía y bajaba, jajajaaa qué gracioso!!! Qué ambientazo y fiestón el 31 de diciembre

2026-11-05 • via Nuitee
M
Mariluz • family_with_children • es
10
Pros:

Que hacen unas actividades muy chulas

Cons:

Me gustó todo

2026-11-02 • via Nuitee
A
Ana • couple • es
3
Cons:

El ruido durante todo el día en todo el hotel, no dejando descansar. Recepción, zonas comunes, pasillos de las habitaciones con mucho tránsito y ruido constante

2026-11-01 • via Nuitee
J
jose luis • couple • es
8
Pros:

El precio con desayuno y cena para dos

Cons:

El parking no es garage

2026-10-30 • via Nuitee
P
Paloma • couple • es
9
2026-10-22 • via Nuitee
J
Juan carlos • couple • es
10
2026-10-22 • via Nuitee
C
Celia • couple • es
9
2026-10-21 • via Nuitee
B
Brian • couple • gb
8
2026-10-21 • via Nuitee
O
Odeta • couple • gb
10
Pros:

Everything

Cons:

-

2026-10-19 • via Nuitee
A
Antonio • couple • es
9
2026-10-19 • via Nuitee
A
Anastassia • couple • it
10
2026-10-15 • via Nuitee
J
José Ignacio • couple • es
10
Espectacular calidad-precio
Pros:

El trato del personal y la limpiza

Cons:

Nada

2026-10-14 • via Nuitee
S
Sanchez • couple • es
4
Cons:

La habitación para ser un cuatro estrellas pésima me esperaba algo mejor la verdad

2026-10-14 • via Nuitee
T
Tracey114 • couple • es
10
2026-10-13 • via Nuitee
J
Jorge • solo_traveller • es
7
Cons:

Muy ruidoso hasta altas horas.

2026-10-10 • via Nuitee
A
alejandra • couple • es
10
2026-10-07 • via Nuitee
E
Edward • solo_traveller • gb
8
Relaxed stay
Pros:

Location spot on room cleaned regularly nice staff good check in and out.

Cons:

Sorry to say but food was always on the cold side

2026-09-19 • via Nuitee
A
Antonio • solo_traveller • es
10
Seguramente volveremos otra vez
Pros:

Prácticamente todo. El buffet sobre todo

Cons:

Quizá los colchones un poco duros, pero es cuestión de gustos

2026-09-19 • via Nuitee
M
Maria Luisa • couple • es
8
Pros:

La atención recibida por el personal, tanto del comedor como de la cocina al ser celiaca. Estuvieron pendientes de mis necesidades y cada día me explicaban qué alimentos del buffet contenían gluten y cuáles no. Muy positivo los platos que preparaban en el momento, que eran siempre dos carnes y dos pescados diferentes y obviamente sin gluten. El pan lo tuestan dentro.

Cons:

Como crítica constructiva bajaría un poco el volumen de la animación nocturna. Retumbaban hasta los cristales. El horario del check-out nos parece excesivamente pronto, ya que es a las 10. Recomendaría como muy temprano a las 11.

2026-09-19 • via Nuitee
F
Francisco • solo_traveller • es
8
2026-09-17 • via Nuitee