Hotel Neptuno by ON Hotels Group

Hotels
8.3 (177 reviews)
Paseo Central, 45 , Roquetas de Mar , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good buffet breakfast
Nice pool area
Convenient location
Cons:
Cleanliness issues
Uncomfortable pool loungers
Bathroom updates needed

Categories

Cleanliness
7.44
There were issues with room cleaning and cleanliness standards noted in a review.
Service
8.91
Positive comments about friendly staff and attentive service.
Location
8.95
Guests appreciated the location being convenient and well-placed.
Room Quality
7.9
Rooms were described as modern and comfortable, but some updates needed.
Amenities
7.93
Good amenities like pool and breakfast but some discomfort with pool loungers.
Value for Money
8.39
Overall good value noted, with many guests feeling satisfied with their stay.
Food and Beverage
8.44
Breakfast and variety of food received mostly positive remarks.
Overall Experience
8.41
Overall positive experiences, with some guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:46

Property Description

Beachside Oasis with Exciting Amenities

Luxurious Accommodations: Hotel Neptuno by ON GROUP offers air-conditioned rooms and apartments with private balconies and flat-screen TVs. The well-equipped kitchenettes in the apartments provide added convenience for guests.

Delicious Dining Options: Indulge in a variety of international dishes at the buffet restaurant or grab a light meal at the snack bar. The culinary experience at Hotel Neptuno is sure to satisfy every palate.

Entertainment and Relaxation: With 2 outdoor pools, ping pong tables, billiards, and daily entertainment programmes, guests will find plenty of ways to unwind and have fun during their stay.

Book your stay at Hotel Neptuno by ON GROUP now for an unforgettable beach getaway in Roquetas de Mar!

Important information:

Please note that check-out hours are as follows:
From 00:00 to 10:00 for apartments;
From 00:00 to 12:00 for double and twin rooms.

When booking more than 5 rooms, different policies and additional supplements may apply.

Children 2 to 12 years old included

Please note, daily cleaning except Sundays and holidays.

Drinks included with meals (restaurant): water, house wine, beer and draft soft drinks.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEI

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 177 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.41
J
José3003 • solo_traveller • es
10
Pros:

Excelente relación calidad-precio, muy buen trato y amabilidad por parte de todo el personal, restaurante, recepción, animadores... las habitaciones muy limpias, cama y almohada muy cómodas y confortables. Se encuentra aparcamiento bien cerca del hotel. El desayuno bufete muy bueno y variado.

Cons:

Por decir algo, queda poco espacio de paso entre los pies de la cama y el escritorio.

2026-07-03 • via Nuitee
R
Raúl • solo_traveller • es
10
2026-07-03 • via Nuitee
G
Garcia Aguilar • family_with_children • es
9
2026-06-30 • via Nuitee
A
Aroa • solo_traveller • es
10
Pros:

La piscina y el desayuno muy completo

2026-06-30 • via Nuitee
B
Beatriz • family_with_children • es
8
2026-06-30 • via Nuitee
N
Nicolò • couple • it
10
Tutto ottimo
Pros:

Camera enorme, Colazione ottima , vicino al mare, tanti intrattenimenti sia per adulti che bambini

2026-06-30 • via Nuitee
J
José Antonio • couple • es
9
Agradable
Pros:

Personal amable, piscina y la habitación en general.

Cons:

Tener que pagar 10 € por noche de parkin

2026-06-29 • via Nuitee
E
Eduardo willy • solo_traveller • uy
10
Pros:

destacaría la amabilidad del personal

2026-06-29 • via Nuitee
R
Ruiz • solo_traveller • es
7
Pros:

La piscina

Cons:

La limpieza

2026-06-29 • via Nuitee
I
Irene • solo_traveller • es
1
2026-06-28 • via Nuitee
E
Enrique • couple • es
7
2026-06-27 • via Nuitee
J
JMF • solo_traveller • fr
8
Pros:

La taille et l'équipement de la chambre qui correspondait à un pièces avec kitchenette. La piscine.

Cons:

Un peu bruyant notamment dans la salle à m.anger. Le buffet moyen au niveau qualite bien que complet.

2026-06-27 • via Nuitee
S
Sonia • solo_traveller • es
9
2026-06-24 • via Nuitee
J
Juan • extended_group • es
6
Un tanto decepcionante en algunas parcelas importantes que manchan la estancia.
Pros:

Ubicación, personal.

Cons:

La suciedad de la piscina, era asombroso, parece que nadie responsable ve los bordes grasientos, de 15-29 cm de ancho por todo el borde, de color amarillo/marrón pero nada que no se viera incluso desde la habitación, especialmente en la pared frontal donde choca dl agua de los toboganes.

las amacas bien, la chica socorrista súper trabajadora, atenta, ordenada, adelantando a sus compañeros el trabajo de sacar el colchón hinchable.

El mobiliario y puertas habitaciones muy deterioradas. Poco mantenimiento. Limpieza habitaciones correcta.

La fruta del desayuno claramente y así cada día, con mal color y oreada del día anterior( sandía oscura y blanda, kiwis borde seco y arrugado, piña oreada y con exceso de líquido de estar guardada), así como el York en ocasiones. Pensé que podía ser una excepción el primer día pero no. Es algo diario. Una lástima. El resto bien. Desayuno Calidad media baja y bandejas repetidas para cubrir huecos. Personal ágil atento.

2026-06-23 • via Nuitee
V
Violeta • solo_traveller • es
8
2026-06-23 • via Nuitee
M
Maria Rosa • solo_traveller • es
10
Pros:

En general todo estuvo bien

2026-06-23 • via Nuitee
J
Jordi • solo_traveller • es
9
2026-06-21 • via Nuitee
S
Sofia • couple • es
1
2026-06-21 • via Nuitee
T
Torres Raya • couple • es
10
Muy recomendable
Pros:

Buenas instalaciones y buffet. Agradezco que estén incluidas las bebidas en el Buffet, ya que no ocurre los mismo en hoteles de similares características cercanos. Simpatía de los trabajadores

Cons:

Nada

2026-06-20 • via Nuitee
M
Mustafa • solo_traveller • gb
10
Pros:

Excellent location, close to the beach, pars and restaurants. I was able to park my motorcycle in their secure parking area and paid five euros.

2026-06-18 • via Nuitee